collection agent

collection manager

recruitment resourcer

human resources specialist

business development specialist

ProCollect Incorporated

Boy oh boy, where I do begin...the entire management staff had a shady vibe to themselves, the supervisors are just as worst and did I mention unprofessional (one supervisor shows back up from a 15 minute break smelling like cigarettes...blech) some employees coming back from their lunch breaks smelling like marajuana as well, yikes!

The training was non-existent, the moment I stepped into the training class, the training manager had the nerve to have some gospel music playing in the background, she also enjoyed preaching at you if you did something incorrect, get it ;) it consisted of 4 days of just reading a bunch of useless junk that you won't have time to fully understand, reason being is you have to cram so much useless info for two exams and then BOOM you're out on the floors making outbound calls on their out-dated operating systems, who still uses Windows XP and early to mid 90's desktop phones (while playing operator) ???

Some of the supervisors would even go as far as to set you up for failure, such as mysteriously losing a black training manual inside your desk that they claim is potential action of being terminated. My god, I witnessed an appocalypse and will never go back lol

There was such a ghetto vibe along with some employees whose egos bigger than their mouths because they've been in the collecting game for so long. Whatever. 

The pay structure was horrendous and get this, that sign on bonus is a bunch of garbage, you actually have to your goal in terms of how much money you have to collect from your assigned debtors. Supervisors are lazy and don't want to take calls just because of their egos. There is NOTHING fun about working at this company, I couldn't believe how high the turnover rate was which was laughably bad and it also it didn't help that the supervisors would tower over you like you're in elementary school. 

Honestly, I could care less for the VP as well, they all have a weird vibe that makes you not want to question what rock they've crawled from. I could think of more stuff like the lack of direct deposit and health benefits but the list goes on and on.

I joined Procollect with high hopes and enthusiasm, expecting a fulfilling work experience. However, my time here turned out to be a colossal disappointment. Let me break down my experience based on the given criteria:

1. A Typical Day at Work:
My days at Procollec were nothing short of a monotonous routine. The workload was overwhelming, and the lack of variety made each day blend into the next. I felt like a cog in a machine, endlessly repeating the same tasks without any sense of purpose or challenge.

2. What You Believe You Learned:
If there's one thing I learned at Procollect, it's how not to manage accounts. The lack of innovation and professional growth opportunities stifled any chance of personal development. I felt like I was stuck in a time warp, with outdated practices and a resistance to change.

3. Management:
The management at Procollect was utterly clueless. Communication was a mess, and decisions seemed arbitrary at best. There was a clear lack of leadership, and it reflected in the chaotic work environment. It felt like the blind leading the blind, with no clear vision for the future.

4. Workplace Culture:
To call the workplace culture toxic would be an understatement. Favoritism ran rampant, and office politics were more important than actual merit. The atmosphere was tense, and colleagues were more concerned with undermining each other than fostering a collaborative environment. It was an unhealthy and demoralizing place to work.

5. The Hardest Part of the Job:
The most challenging aspect of working at Procollect was dealing with the constant uncertainty and lack of support. Deadlines were unrealistic, and resources were scarce. We were tasked with being rude to our debtors. It felt like a constant uphill battle with no end in sight.

6. The Most Enjoyable Part of the Job:
My last day in that jungle.

In conclusion, Procollect was a regrettable chapter in my career. I wouldn't wish this working experience on my worst enemy. If you value your sanity and professional growth, steer clear of this sinking ship.


Pay is awful! Any company that advertises training classes every month for the last 8 months should be a red flag. I only took this job out of desperation. I've worked in collections for over 4 1/2 years and all of those companies offered some type of training and prepared you to be your best. I expected this to be a much larger company with the way they advertise themselves. Less than 40 employees! Roaches scurried past my desk and down the hall. The trainer couldn't even spell right and didn't really train us at all. She gave us 2 tests and threw some papers at us to read, while we took a few notes. This went on for about 2 days. On the 3rd day we were thrown on the floor without a clue of what to do. No one offered help or assistance and we were told that in just a few days we would be evaluated on our performance, as they do write ups. This is not a company that values it's employees. Half of my training class quit and didn't even come back. People walked off the floor and quit every day I was in training. Several employees gave me the scoop on the high turnover rate and what they really make in commission. Not as great as I thought. It's 3rd party collections. I get it. We're adults and we don't need anyone to hold our hands. However, if you want a growing company then you need to offer better training and ongoing training to make your collectors professional and much more efficient. Also, you need to offer better benefits. Debtors can come into the building where you work. No security what so ever. Not safe at all.

Pro Collect is a nice company to work for. I am excited that I found a company that appreciates their employees like family. It's hard to say that about a lot of other companies. Needless to say, it's a collections agency. it's a fast paced job. But the training is wonderful, and it's not too long. They give you all the tools you need. Also, even after training in the classroom, all the supervisors and trainers are still there for anything you need, and are doing follow up training in the areas they see you need improvement in. Pro collect allows employees to learn and achieve their goals with an open door policy, and an excellent work environment. The owner is very involved, and really cares about his employees. Every employee there, whether it is someone fairly new, or someone who has worked there for 20 years, is wiling to help. There is positive energy there that makes you happy to come to work and do your job. Plus, the salary and bonus structure is nicely done. I'm enjoying it, and I plan to make this my career. 

Like any job, it has its pros and cons. However, I am lucky to work here. I have great coworkers, we have a very friendly atmosphere and I know I can depend on each and every employee at ProCollect.  We are truly a team. Everyone pitches in to make the company a better, more productive place. 

There are times when work gets stressful, more fast-paced, but for the most part it’s a completely relaxing environment. But like every job, what you put into it is what you get back out of it. So for those times when more is asked if you, you can buckle down and get to work, your initiative and hard work will be recognized and rewarded.

Please do not waste your time applying for any position with this horrible company.  They play mind games with accounts and only allow the supervisors to get the new accounts they know who address going to pay in order to reach their goals and exceed them in order to bonus.  They play favoritism and the manager is prejudice.  This wad the worst place that I've ever worked for in my entire career of collections.  They're rude to their customers or debtors so they call.  I was salaried and when I received my final paycheck after I resigned from my position they paid me below minimum wage.  The office is full of thieves, from the top to the bottom.  No one is to be trusted.

Make no sense to go there for work, very poor Management, very bad place to work. They called and begged me to come in for an interview said I had what they were looking for, Supervisor picked on me entire training was going to the office lying on me got jealous  and let me go 2 days after my employment began, she thought I was telling lies on her for some reason cause they kept calling me in the office about their test they give you but they set you up to fail by telling something on the test that's not or read word things differently so you can fail. It's just a bad place to work period and would never recommend any one to work there.

I started Hear and it’s okay . It’s something to help you get on your feet but if your looking long term I doubt this is the job for you my check was short because of approximately 2-3 at the most and shorted me out of 300$ and the bonuse I didn’t receive because I was in traffic 3-6 min  and was told theirs no exceptions but on the paper it states excessive attendance issues  🤔 so it’s pretty hard to get the sign on bonuse but over all of your a aggressive person this is the job for you .

Overall, ProCollect is a great company to work for. You must remember you get what you put in. It is very competitive and the bonus structure is very competitive. You get amazing training and overall the job is not difficult. You are held accountable and given monthly reviews to ensure you stay on track. Everyone on the floor is very helpful and willing to assist you on the floor. The management team is very supportive and unified as a team to ensure we at ProCollect offer good service to our clients.

Save every penny you earn here cause you can be fired anytime. I witness’s it everyday. You are trained to be rude. No bonus. Can’t trust no one just go to work and leave. The person next to you may be getting paid more or less doing the same thing you’re doing. Owner doesn’t really care bout you. Training size can be big then end up with two. People talk down on the job all day. The manager pretend to be there for you but talks badly about you and you hear it from someone else

Top Job Titles	Average Salary
Collection agent 12 salaries reported	$2,875 per month
Collection manager 7 salaries reported	$3,057 per month
Recruitment resourcer 1 salary reported	$2,800 per month
Human resources specialist 2 salaries reported	$2,900 per month
Business development specialist 1 salary reported	$50,000 per year

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