sous chef

ProHealth Care (WI)

There is a lot of nice, caring and professional employees. A nice patient based and an overall pleasant atmosphere. The facility especially the waiting area is not very sanitary and wait times can get very lengthy due to different factors. Sometimes its nurses/MA's or doctors and other times the front desk staff is not present or paying attention to the patients waiting. The phone system is terrible and getting through the automated portion before reaching a live person can be so frustrating.There is a lot of work needed in management. Many of the issues could be resolved or improved if management would handle or address important matters properly.They are not organized and often times will have a negative response when issues are brought to their attention.  They have hired an efficiency company that has made a lot of changes and morale has really decreased significantly. Employees could definitely be treated better, be more appreciated and major room for improvement when it comes to communication. Patient care & employee satisfaction could really improve with better leadership. It gets very confusing unclear to patients about the Walk in clinic verses the Emergency room and which place is most appropriate for treatment. Is necessary to be sent to the ER? It depends on the staff on duty and how experienced or inexperienced they are at the patients expense. They are aggressive with contacting patients to schedule appointments through both phone and letters. It is almost borderline harassment. Patients and Guardians should be able to make appointments at there discretion without be solicited by a doctors office. Getting an appointment with your physician is extremely difficult and appointments go months and sometimes a year out. You have no other option but to see any physician (usually a Nurse Practitioner/Physician Assistant) that has availability or go through the walk in clinic.

I could write pages and pages about my time at Prohealth Care but will limit to what I feel most needs to be said. I agree with the other IT/IS reviews in that once managment changed things really started to go down hill. I believe that upper management is out of touch with what is really going on with their employee's starting at the lowest level. The environment at ProHealth is extremely negative and unfortunately that goes for the whole organization. I know this because I dealt with all departments within ProHealth. I disagree with the other review about employees not being praised for doing good things. I think it just came down to there being so much negative activity around the department that it overpowered a lot of the good things that were going on. From an IT perspective, ProHealth could be a great environment to learn a lot of different aspects of IT because they deal with so many different functions of IT but due to lack of policies, documentation, IT Standards you'll have limited professional growth and development. In terms of the most enjoyable part of the job I must say that the pay was good, but not worth it for the levels of stress you'll have!! And the people I worked with for the most part were great people to work with not just professionally but also on a personal level. I wish nothing but the best for ProHealth Care but in order for things to get better there needs to be major changes made from the top-down. Not from the bottom-up like they were doing when I was there. And finally, I believe it's your employee's, not your customers/patients that should be your primary focus mainly because if you have a happy/productive workforce then in return you'll have more happy customers/patients! Sorry ProHealth but it's true!

I noticed immediately when I started at PHC that work performance really didn't matter even though management pretended it did. I worked with some of the laziness workers I have ever worked with. Everyone gets a trophy and the huge 3% annual merit raise so people stop caring. After management changes over HALF of the staff left and the company did not seem to care. Management is clearly the problem but unfortunately they always make sure they have a scape goat to turn attention away from them. This place is all women and is  VERY gossipy with a lot of victimhood mantalities, Poor morale, employees who would have been fired from any other company have no consequences meanwhile the valued employees have to pick up their work for their "self esteem" The employees who were great to work with were let go or quit because of management issues. It used to be such a fun place to work but now it is extreme micromanaged and no one likes to come to work anymore. No leadership loyalty, increasingly poor work ethic, management retaliation, and the illusion that PHC has high standards for employees when in fact they do not. Unfortunately there are the women who are only staying because they are too close to retirement, there are women who are constantly looking for other employment and then there are women who know they are not employable so they sit back and allow the rest to do their work. All of the management in the access center NEED to be let go if they ever hope to retain employees.

Management regularly sends out unprofessional emails that tear us down as employees, saying things such as, "Frankly, I think we could all do a little better." It is clear that they do not recognize or appreciate the hard work we have been doing throughout this pandemic and national tech shortage. They've shown this by: taking away our breaks, taking away our chairs so we have to stand all day, and refusing to hire agency staff to help with the lack of staff and monumental increase in work load due to the pandemic.
When specific complaints are made to management, they either disregard the issue ("Do we really need that done?") or they yell at the person asking for help ("Well if we would all just do our jobs...!")
HR has not been of any help. When issues are brought to them, they say things along the lines of, "Your manager has the authority to do that." Rather than listening to the issues raised and finding a solution, they join in on management's beatdown on techs, sometimes even hinting at firing. They expect us to just be thankful for the job, but what we really want is the support and resources to passionately work for our patients.

Prohealth Care is the organization you are excited to start working for as they hype everything up and make it sound so wonderful.. then you arrive for your first day of work which will most likely be a 1 day orientation at their main Waukesha Memorial Hospital and it’s downhill from there. I was hired to work Part-time 4 days a week, arrived for protestation and was told then I would be working full time until I was fully trained which can take 6-12 months! Wait, what? I did apply for not accept a full time position. Thanks for letting me know that before I spent 8 hours listening to people put me to sleep. Training is awful, tedious, slow and unorganized. I worked in the Care Access Center which is basically a  call center. Never mind the staff you work for and with, they do not hold s candle to the rude patients you speak to all day. How can one person be so nasty just scheduling a doctor appointment for themselves or a family member? Truly shocking! The worst part of if all is the management! You will most certainly work for some kind of tyrant and Prohealth Care houses many of them. It’s truly sad. I would not recommend working here.. ever.

The job was not bad at all when you are working a regular schedule. You're basically running around the hospital and completing work orders as assigned. On many days, it can be interesting and low stress. You also learn a lot of useful things in the process regarding the world of maintenance. 
With that being said, the on-call requirements for this position were absolutely horrible. When you are on-call, you are responsible and accountable for repairs across multiple locations, day and night. Emergencies happen quite frequently and whoever is on-call for that week is on the hook for everything. You feel as though you do not have many resources and it is literally every man for themselves. 
I do not recommend this position to anyone who is not mechanically inclined or does not have a strong background in building automation systems. 
If you prefer no training with little to no teamwork, then this is the job for you!


What is the best part of working at the company?
Leadership with a vision. ProHealth Care sees potential while continuing to grow. They support their current staff while offering opportunity to the community and youth to begin a journey of intelligent discovery. 

ProHealth Care invests in their #1 customer- the staff then it proactively looks outward to the future and sees what's possible and builds it.

What is the most stressful part about working at the company?
Honestly, I find not much stressful because we always have the support of our managers and department heads.

What is the work environment and culture like at the company?
The culture and environment are very diverse like all medical organizations. It takes many to accomplish the greatness we have at ProHealth Care.

What is a typical day like for you at the company?
Seeing multiple patients and family members. Assisting and supporting doctors, nurses and other staff members. My role is just one part of a complex puzzle.

What is the best part of working at the company?
None stay clear of housekeeping department we have no support from team leaders or supervisor. Lazy co workers.Work the 3 hard workers to death while the favorites take it easy. 

What is the most stressful part about working at the company?
Lazy coworkers,nurses,and technicians leave all there dirty work for housekeeping to clean up. Housekeeping supervisor is spineless and will not stand up for us at all. Dump all the hardest work on the 3 good workers while the rest get to take it easy. Ive worked at 3 hospitals in my lifetime this one is by far the worst!!

What is the work environment and culture like at the company?
Awful revolving door no support from manager, supervisor,or team leaders basically just shut up and do your job mentality. 

What is a typical day like for you at the company?
Running around cleaning rooms, hauling out tons of garbage linen working like a dog while others push vacuum cleaners and watch you slaving instead of helping.

The first day on the job as a phlebotomist was a little scary, yet who isn't just a little nervous starting a new job. I was so anxious yet excited to start my career. As I look back on my first day to where I am now in my career, I have gained so much confidence in myself that this is a job meant for me. From the outstanding education I received through Waukesha County Technical College, I am blessed of how well they prepared me.

The thing about my job that I love the most is the direct patient care. I make conversation with patients and they always leave smiling and thanking me for being so kind because getting blood drawn is a great fear to some people. 

I believe that being a team player is a HUGE part of being successful in the work place. I strive to do my best everyday. 

I take extra steps when helping patients. An example would be looking up and printing more in-depth information on the tests the patients doctor has ordered.

The actual job is pretty cool. You learn a lot and are able to learn a lot if you want to but you are completely alone. Even in training nobody wants to help you. You’re on your own and when you want to be an adult about situations, people tell you that you’re being rude and that it isn’t your place to ask? High school cliques. Favored people on the schedule and terrible shift leads who have no experience with leadership and at times seem to lack basic leadership capabilities. Management always finds a way to take your PTO even if asking to save for future vacations/leave. Managers favorite phrase is “I know”… but then nothing happens from her “knowing”.  Terrible teamwork. Work here if you want to suffer. The inpatient pharmacy really ruined pharmacy for me.  

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