account executive

sales representative

customer success manager

solutions engineer

senior software engineer

Procore Technologies

Working at Procore Technologies has offered me a generally positive experience, thanks to its attractive benefits and the presence of wonderful colleagues. However, I feel compelled to address some shortcomings within the ERP integration support team, which require attention and improvement.

On the positive side, Procore Technologies as a company fosters a friendly and supportive atmosphere, valuing its employees and creating a pleasant work environment. The comprehensive benefits package and the overall positive culture make it a desirable place to work.

Regrettably, the ERP integration support team has faced challenges. The team's organization has been inconsistent, and the training provided to new team members has been insufficient. Consequently, the team's role has shifted from a specialized function to basic customer support for higher-tier clients, leading to a decline in the quality of service provided. These changes have left team members feeling undervalued and have affected overall job satisfaction.

Since January of this year, the ERP integration support team has experienced unexpected and unexplained changes. Unfortunately, there has been a lack of communication and transparency from management, causing confusion and frustration among team members. Additionally, the increased level of micromanagement has had a negative impact on motivation and productivity.

Despite these concerns, it is important to highlight that Procore Technologies, as a company, still offers a positive working experience. The company's commitment to its employees and the enjoyable work culture make it a worthwhile place of employment. Moreover, the availability of unlimited PTO/PVT is a significant perk. However, it can be challenging to request time off if multiple team members are already scheduled to be absent during the same period, leading to potential scheduling conflicts.

In conclusion, while Procore Technologies presents many positive aspects, there are areas within the ERP integration support team that require attention and improvement. Addressing concerns such as organization, training, communication, and micromanagement would greatly enhance the team's experience. Nevertheless, the company's overall commitment to its employees and the positive work culture make it a company worth considering.







Working as a CSR in here, is absolutely terrible, you need to learn everything in a platform in a short time, and handle ALL TYPE of requests, even if you are not trained or certified, including very important financials questions. 
Managers have no experience in process or with customers and are only there to micromanage you and tell you what is wrong, seems like they get bonus for keep telling you minimal details. Your position and advancement will depend on customer emotions. If you are chatting with somebody and they disconnect the chat, they expect you to write a professional and fully detailed email in less than 2 minutes, if you take more time, they do not care about customer satisfaction or if the customer gave you a great rating, they will only look that you took more than certain amount of time. 
"Support teams " are totally useless, and they feel like rockstars, they do not help with anything at all. 
Process to request help, you need to write an extremely long letter , and wait a lot of time for an answer from them, but in the meantime, they are watching you and counting your time. 
They have PTO , but managers made sure to make you feel awkward to request it. 
Good luck if you are needing or are sick of your stomach, because you do not have time to go to the bathroom, they give you 10 mins during the whole day to go to the bathroom. 
Chats are non stop during all day, and even if is not your area, you need to handle that case, you are prohibited to transfer chats, even if you can not handle the case. Instead of helping you, folks that you transferred the case, they will snatch with your manager, and your manager rest assured that instead of helping, they will "address" in a "nice" way. 
METRICS are insane, once again are based on customer feelings and emotions, it is a lie that they care about the employee.
Chats and calls are extremely long and they measure you adherence, they will tell you to take your breaks and lunch at the assigned time, but if you are in a long call you need to take them after, and guess what, that affects your metrics (adherence).


Normal day as a customer support representative is spent answering chats (2 at a time) with customers who need to be taught something in the program or have a technical issue usually stemming from user error. 
They have middle managers who exist only to tell the CSR teams that there are people needing to be helped. If you are not finished with your current chats and there are people customers queued you'll receive a slack message from one of these middle managers to go faster or inquire why you aren't done. These are people who under no circumstances will help out with these things and only exist to annoy the reps doing the main job. 
There is a corporate Kool aid of we love our employees and everyone can move up. However, with a technical support role, the metrics that needed to be met to qualify for anything are entirely up to the customer survey following the ticket closure. The problem with that is the customers tend to be less tech savvy and by the time they are talking to you they are already frustrated with the program and are in no mood to be nice. Therefore, the metrics are a roll of the dice whether you'll get good surveys in a given week or if you're going to get sat down with a manager to get you on some type of improvement plan. You could use all the info they give you during training down to the letter and it will not provide any consistency. 

Young managers with no prior work history who grew into their position by tenure and during start up years.  It's very frustrating to work in this company when you are a skilled/seasoned professional who has adopted industry best practices and need to convince millennials to change their opinions to adopt best practices.  There is a lot of resistance and 'good old boys club' mentality even when one of the core values is "Openness".  It's very easy to become irrelevant or be let go at this company if you do not spend more time schmoozing with executives to try to penetrate their inner circle for acceptance than getting your job done and making the right decisions for the company as a whole.  Word to the wise, go with the 'popular' decision, even if it isn't the 'right' decision.

The parking situation is laughable.  Due to egos (that's all I can gather) the parking is permit only.  It is not first come first serve.  People who work remotely or have moved to Austin have permits.  Others need to park across the freeway and bus in to one location for drop off there are 6 buildings.  Recently, they have opened up designated parking spots for pregnant women.

Lots of food, beer, ping pong and shuffle board, games, candy, etc.  It's dog friendly (dog has to pass an interview).  Beautiful location.  Everyone looks like Ken and Barbie; unless of course you belong to the engineering department.

Unlimited vacation if you can find the time for vacation.

ProCore Laboratories (Pharma) is a distinctive company that provides a excellent opportunity to experience the effect of cohesiveness in a team environment while still receiving recognition for individual achievements and contributions. The executive management and ownership encourages individual growth and fosters a culture that supports communication and revolutionary thinking. Employees are treated fairly and with equality throughout the organization. The most challenging part of this job is to maintain the flexibility required to meet the new or adjusted customer requirements while maintaining the necessary efficiency required for the industry. The most enjoyable part of this job in addition to interacting with your coworkers, is meeting new customers and exploring new ideas/projects daily that offer immeasurable challenges and rewards.

Initially I felt very lucky to be able to work at Procore. They have great benefits and I met some amazingly talented people. I got to work on a great project and typically enjoyed the day to day. However, from the beginning I was very weary about the abundance of young management (under 30 y/o). The younger management in my department were inexperienced and very much unprepared for the responsibilities/issues that arise from leading people. I had autonomy; so much so management never provided any immediate feedback/guidance which is a major miss. There was zero communication on my team which led to many unfortunate departures. Things are changing at Procore and not for the better unfortunately. The start up vibe is dying off and corporate bureaucracy is slowly creeping in.

Upper management is mostly focused on keeping well the upper the management engaged. While the input might be driven from the employee surveys but for the past few years the action on any of surveys has been negligible.

Attrition rate is high. Compensation hasn't been at par with the market and retention is impossible. Some of the folks who have managed to get into the visibility radar of the management seem to have been compensated while all others have been left un-compensated!

HR is in their own lala land. Their most important job is to protect the organization and not to address the grievances of the employee though it may appear other way around!

Great company with exponential growth.  The culture is like no other so if you have an opportunity to join the team, do it. 

Procore is a very young company. Things change quickly so you need to enjoy the excitement and challenges that come along with those changes. They treat their employees very well.  It has seen very fast growth in the last couple of years, along with that has been some growing pains. But they are working through those. 

Leadership at the very top are very open with the direction of the organization and are very inspiring. 

Make sure you research the opportunities available for growth in the office that you are considering.  Not all offices offer the type of professional growth and promotion so do your research. Most promotion opportunities seem to be given to younger team members just out of college, or in certain offices.

The orientation was one week with another few weeks of onboarding. The first week was a LOT of information in a very short time. You learn literally every step of construction. The onboarding process is a bit fast-paced as well with a ton of information. Management is difficult to interact with because everything in this company is so compartmentalized. There's a different set of people for everything you can think of, they don't even have their HR stuff combined. They talk about diversity, but really need a lot of work on all diversity except skin color. They are horrible with any communication and they will retaliate at every step of the way. They also micromanage like crazy. Good luck getting permission to use the bathroom. I LOVED the customers. I cried most days because of the management. 

My experience with the company is that the revenue organization and the rest of the company are very much two different worlds. When I first started I was sold on the opportunities to explore other paths and interests within the company. As time went on limiting components were implemented like the certification program which no other arm of the organisation had in place so essentially you a multi-tier gambit that you had to tackle, mandatory call minimums and zero quota forgiveness with monthly quotas(Goodbye unlimited PTO although there were some that took time off anyway).Even after that, I was told that the ecosystem of experiencing other arms of the company(Marketing, support, product etc.) is really lacking.  At least the people here are great!

Top Job Titles	Average Salary
Account executive 63 salaries reported	$113,059 per year
Sales representative 33 salaries reported	$28.40 per hour
Customer success manager 32 salaries reported	$116,019 per year
Solutions engineer 34 salaries reported	$58.89 per hour
Senior software engineer 43 salaries reported	$157,454 per year

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