property management specialist

service coordinator

analyst

make ready technician

account manager

Progress Residential

What is the best part of working at the company?
Nothing!!! If you have any skills, you will be cleaning up after the mistakes and/or tasks that others supposedly equal to you can't or won't do. Management is a joke!!! While they play around in the Jacksonville office, they expect you to work in the field way into the late evenings with no exceptions for time needed to get proper parts or any emergencies that may arise from truck malfunctions or personal time needed. Management WILL lie to you to get what they want from you!!! 

What is the most stressful part about working at the company?
Everything!!! They do not care if you've worked 12+ hours in a day. Their properties are in such disarray that being on-call is a virtual nightmare. It is easy to find yourself become less of a team player when you experience first hand other technicians being treated like royalty when you, yourself, have been behind them making the simplest of repairs that they have missed due to inexperience or plain laziness. Management is inept in the ability to research why residents call back about the same issues that aren't being addressed by multiple technicians to see where the lack of experience is present. They will just run an experienced technician into the ground to make the proper repairs to avoid having to address the real problems with those technicians unable and unwilling to complete the tasks the first time.

What is the work environment and culture like at the company?
If you speak up about the negative issues that plague the performance of the maintenance team, you become labeled a trouble maker. TRUTH is not welcome at Progress Residential!!!

What is a typical day like for you at the company?
Unreasonable time limits to complete work orders due to lack of understanding of travel times and the time it may take to get parts not available in truck inventory. The continued disbelief that someone that is supposed to share the same skills you have, can't make some of the simplest repairs; resulting in becoming a verbal punching bag for disgruntled residents that you must meet with in person. When scheduling attempts to add more work to your schedule, and you explain to them that there is not enough time available you get treated negatively.

Progress residential looks like a magnificent company, you can feel at the beginning a good vibe and a lot of people coming for too many places to help and improve the new locations. The problem here is the hiring process, they had been hire people with no experience in the maintenance department management. They want to move forward and rent the houses with too many problems leave behind and that's a main issue cause you have too many phones call later about problem houses one time they are rented. From service manager who is unresponsive to the manager director which believes about her expertise in construction which is totally wrong they don't listen and then customers had a terrible experience which houses which valves leaks, electrical problems, switches inverse, faucets leaking, wall paints which doesn't match, sprinklers heads broken, exits and exteriors lights not functioning, pools with missing bulbs and not water heaters and too many problems. Result too many phone calls during the weekends and wasting time. About your daily routine, bad environment , fakes smiles and everybody to blame each other, driving too many miles in a horrible traffic in Miami, and they don't pay the tolls fares which is a great inconvenience specially here in Miami. You are not allowed to make mistakes at the beginning with those software that they use, specially that they freeze and information is sometimes incorrect and not accurate. This new office in Miami has to correct its path otherwise is going to be a totally failure, and you will see after the time.

Went to work for Progress as the single family rental industry is growing and there is a need for good people to execute on this type of property management. Unfortunately at Progress the leadership for the most part is under-performing. Leadership is inconsistent and constantly changes direction regardless if processes are working or not. Breakdown is both at the regional and central level. Stuck in a multifamily mindset not fully grasping the challenges of managing properties over a broader geography. Gossip, favoritism, and a revolving door for employees who become frustrated. Have a good idea, your boss will take credit, or better yet your boss's boss will. Idea is working, great, let's totally change that up now and maybe forget to communicate that out. Something leadership puts in place doesn't work well? Simple fix, out of the blue put a team member on a pip to deflect responsibility, apologize, then try and squeeze some extra work out of them for a while. Toxic culture and business that will continue to under-perform. You can only patch up and turn homes so many times doing the minimum. This company isn't looking long term continuing to squeeze contractors, and hire technicians at the lowest pay possible. Work quality suffers and the constant focus is doing the minimum and paying the least. There is no long term plan here other than to polish the KPI each month.

Your daily plans change the moment you walk into the office.. Future departmental planning is futile.  Extremely reactive environment rather than pro-active mgmt. style.  Expect serious micro-mgmt. if you end up in the wrong regional office -  with a serious CYA attitude (copy all e-mails to yourself and keep in a CYA file for future reference).  Company has potential to be awesome - great vision for the future - but poor execution at the regional levels.  No doubt super mgmt. in some branches - each is different.   (as is typical with large companies).   

Corporate mgmt. trying to do the right thing - regional mgmt. might differ in their perspective of corporate needs/wants.

New hire training is/was non-existent....  watch some videos and you're "trained" on corporate and regional systems/processes/operations.  Luckily, I had the knowledge to be able to perform my job responsibilities within 7 days of hire - with no further training on corporate requirements.  

I was hired to report to corporate - and loved my position/responsibilities.  After Covid 19 - department was dissolved and I began to report to regional office in a different position.  Incredible micro-mgmt. ( to the point of manager re-writing my e-mails for me, editing my team agendas, questioning my "attaboys" to my team mates, questioning my daily mileage reports in the field, demanding "her way" of filtering reports for weekly updates).

Position was eliminated 8 weeks later - though by week 10, I would have resigned anyway.

I have been working at Progress for over a year at the corporate office, and I love working for this company.  It is a dynamic, fast-paced environment that pushes you to grow and think outside the box.  The atmosphere here is positive and goal-oriented as we are all working toward a shared goal of taking care of our customers and making the business better and more efficient.  Working with the company leadership, it is clear that they genuinely care about the success of this company and want to see everyone succeed.  They are open, communicative and candid, which has given me the opportunity to learn and grow immensely.  

Progress is a new company in a new industry, and that can come with a lot of change as the organization continues to expand its inventory of homes and capabilities.  If you’re walking into a management position, you’re going to be stretched and challenged.  Leaders are expected to demonstrate initiative, figure things out, and not wait around to be told what to do.  Everyone here has a full plate, and there’s a level of trust that you were hired to do a job and that you know how to do it.  There’s no micromanagement here.  It’s great!  That’s not to say that you can’t seek out guidance.  The leadership team here has an open door that I take advantage of routinely.

I have been with this company since we internalized a year ago. I had to learn as I went with creating a process that works best in order for our market to be successful. Like in anything with life there have been bumps on the road. I truly believe that my entire management team has our teams best interest and their doors are always open. The company decided to internalize my position and move it to Arizona which was a major shock. Of course no one is happy to hear they are getting laid off. That being said this company does care about their employees and offered me options. They are even working to create a new position just to keep me. That as an employee makes me feel great, that I am valued and considered an asset to the success of this market/company. I am not just someone that is easily replaceable. 

The benefits are absolutely wonderful. I have great medical coverage, time off and bonuses! I am encouraged to be better and told to never settle. Encouraged to reach my goal and surpass it. 

No one is going to like their job every day. Some days are going to be great and run smoothly while others may want to make you crawl into a corner kicking and screaming. But you have to be willing to put in the work and be heard. I feel I am heard at this company!

They paid well and have a decent office in Scottsdale.  Everyone there was friendly enough.  But the office was just very sterile and quiet.  Sr Management was very scattered and I didn't have a lot of confidence they knew what they were doing.  There's a difference between growing and building something new and just being lost.  Every day it seemed like there were 10 new ideas but no follow through.  There was almost no attempt to integrate me or train me for my job.  Ultimately I left a decent paying job because there was no concrete job to be done.  Every day was just a vague instruction to "try to manage" this or that with no tools to do so and no communication about what the results should look like, very uncomfortable.

Very poor reports from previous employees that this was how it has been for years.  Also, I had a moral objection to very little emphasis being put on the customer experience and taking the landlord responsibility seriously.  Lots and lots of dissatisfied tenants.  They talked all day long about how to increase efficiency and cut costs but they were only focused on the company side, not realizing that providing excellent customer service is where you draw value from in the long run.

Over worked, underpaid with overly demanding management. The expectations of what is to be accomplished is not in line with how long certain task take to finish. The turn over rate is very high for the market size. Management does care at all about residents, it’s all about the bottom line here. Forget delivering a quality product to the resident, it’s all about doing everything as cheaply as possible. Much of the staff was let go in 2020 when Covid-19 lockdowns occurred. Instead of bringing back those staff members, they hired new people at lower salaries. Vacation and sick time is not very generous at all, only getting 14 days PTO for both vacation and sick time in one year. 401 match is a joke, health insurance is expensive. Every year the cost for employees keeps going up and up. This is a great company to use as a stepping stone to to something better, not worth giving long term career loyalty. Document, document, document. Management will throw you under the bus with a quickness.  Use progress to sharpen your teeth and learn the single family home rental industry, then take your skills elsewhere to companies that appreciate their employees and their residents. 

It amazes me that only disgruntled employees will post comments on these websites.  I've been with progress almost a year now and there has been a lot of change, but it's to improve the company.  Like with any new company, you can expect there to be challenges to overcome.  With the right people and the right attitude, it is easy to make a difference.  I've worked for other management companies in the past that were well-established, but still did not have the structure in place  to efficiently execute good  Business practices.  I was impressed from day one with the structure that is in place at Progress Residential.  I feel very much a part of this team and look forward to continued growth in the near future.  So I encourage anyone reading this, if you're looking for a company that will challenge you and help you grow,  consider applying for a position. But if you're looking for a 9-to-5 job  and just punch a time clock, then I suggest look somewhere else.  For whomever may read this I have one last thing to say concerning any job search. Good employees make good companies, not the other way around.

I think that the environment you work in is a reflection of what you put into it. I read the previous review before taking a position here and was honestly worried that it would be true. Let me be the first to tell you that it isn't. Everyone I have worked with is team-oriented and extremely helpful which is great since I am new to Indy and the single-family rental world. I have an incredible manager, who also has an incredible manager, and for the first time in years, I am actually excited to come to work every day. Property Management is a stressful world that requires a lot of work and being attentive to residents' needs and  maintaining a cheerful disposition even when you're stressed. I truly believe that the previous reviewer is unhappy with the industry, not Progress. In my experience, Progress Residential is a growing company that recognizes where it can improve and then sets plans in motion to make that change happen. HIGHLY recommend you apply if you're motivated, goal-driven and ready to get stuff done!

Top Job Titles	Average Salary
Property management specialist 1 salary reported	$45,000 per year
Service coordinator 6 salaries reported	$20.57 per hour
Analyst 4 salaries reported	$61,250 per year
Make ready technician 1 salary reported	$47,500 per year
Account manager 1 salary reported	$85,000 per year

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