interpreter

spanish interpreter

credentialing specialist

business development representative

business development executive

Propio Language Services

There was never any training from them before you started taking calls. They ask you to join some kind of workshops but it’s during the business hours on the weekdays; so, you cannot do it on your leisure time. You must make yourself available to do it on their schedule. When you do well and being complimented by the client, they never tell you about any positive feedback. No appreciations at all. I was being complimented by the different clients a few times, but they don’t care. They only contact you when their quality team puts negative comments and tells you to improve such as you did not close the call with your ID and name, blah blah. They do not even speak the language and assume you are rude. They do not even bother to hear from the interpreter and just assume the interpreter just being "rude." Everything is being communicated through email, they do not call you and they do not talk to you. They just send you an email and tells you that you are rude, they never explain the and gives you detail of the exact call and just sends you a rude email telling you did everything wrong. NO APPRECIATIONS AT ALL. They also manipulate their call volume and only send calls to the interpreters in their preferences. You log in and be in rotation for calls, that is a lie. When you email them and check, they tell you it is just slow day. Its obvious they only want to please their clients and never cares about the interpreter; they do not care when the LEP is being rude to the interpreter, they don’t care when the client is being rude to the interpreter. I am pretty sure all interpreters are open to coaching, but propio never work it on a constructive way to help you improve; they do not want to hear from interpreter, they do not care about you. When their quality team score you low cuz they just assume things, they want you to improve and fix yourself, period. At the same time, call volume is being manipulated so you do not get calls. Call volume is already low enough the way it is. You will not get any calls when calls are being fixed. They send you email tells you to be log in during after hours and “take advantage”; they definitely pleased their clients cuz calls are being connected and interpreter stay up late; but what do we get? Just a short 5 minutes calls. Did we get appreciated? no? never !!!!!

-Propio is a company that is only there to profit themselves, they have 0 care about the employees and the only reason they thrive is becasue they outsource all of their workload out of the US and pay below what they should. 

-They have 0 feedback, focusing only on negative points. When received a negative feedback they will only contact you through email but not to you directly through the management of the outsourcing company

-Call Volume is dependant on your internal score, low score low call volume, high score high call volume simple as that the issue here is that you will never be able to tell how good your score is. 

-Work culture is non-existant. They are exploitative with their staff giving 0 care and giving 0 incentive to like them.

-One mistake can be severely punished. If you make a mistake in one 16 minutes call they might discount you half of your salary. 

-They lie to clients. They tell them interpreters are certified when most of us are not we really on common knowleadge or the use  of dictionary.

There are many things wrong wit this company but I can't express them right now.

I started working as an interpreter with ULG and was later transitioned to Propio after the acquisition. When the change happened, we were promised that our pay would not be affected and that more opportunities and better resources were coming. Unfortunately, the opposite happened.

Before the merger, I was earning over $4,000 a month. Now, with Propio, I’m barely making around $150 a week—even when being logged in 12+ hours a day, including weekends. The call flow is extremely low, and despite our commitment and availability, there is no stability or guaranteed work.

The company continues to bring in more interpreters while existing ones don’t get enough calls. It feels like quantity is prioritized over quality or fairness. There is little transparency, and when we ask about the promises made during the transition, we are told those don’t apply anymore.

It’s disappointing to see a company treat trained, experienced professionals this way.

ULG announced that there was going to be a transition to Propio Language Services, and they even gave a .2 cent increase.   It was very exciting and ULG was a great place to work and back-to-back calls.  Once the transition happened, I realized that the calls from Propio are far and few in between.  You have to sometimes sit for 20 or more minutes for another call to come in.  So, in reality you're not making the money as you only get paid when you take an actual call.  My guess is that while we worked w ULG we were making fairly good money.  Once Propio picked us up they are controlling the amount of calls we receive and give them to people who are making a whole lot less then us.  This is not fair.  They broke their promise to us.  Propio also outsources their calls to other countries who get paid peanuts.  I hope Propio reads this and come to the realization that as Interpreters who were handed over by ULG and do the right thing.  

What is the best part of working at the company?
Teammates were great!  The company does enjoy team building events once in awhile. 

What is the most stressful part about working at the company?
The boys club.  If you are not part of it, you never know if tomorrow is your last day.   Everywhere someone was let go and not for performance issues, but because "the position was being eliminated" only to find out the post the same positions months later.

What is the work environment and culture like at the company?
CEO expects you to pull 50hr work weeks on salary. In fact he walks around to make sure.  The culture is, if you are not in the boys club you are replaceable. The boys club is made up of college friends that all know each other and the only ones who get promoted.

Straight forward job as an interpreter, but they have very low volume. Its hard to sit around your computer waiting for calls that only gives you a couple of dollars. Even if you log in all day and almost all night, there are not many calls to go around. This is a contractor positions based on call volumes, so income is not stable. No benefits, not even intensives to interpreters who does a good job and being available all the time. Their phone systems sucks too, because they said it has a glitch that it cuts your line off and your call will be handed over to the next available interpreter. It makes you extremely frustrated when you waited hours for this one call and it got cut off like on purpose; and there you go your income disappearing. They don't respond to your email regarding low call volumes.

What is the best part of working at the company?
I was given a privilege to assist those with limited English proficiency by interpreting for them

What is the most stressful part about working at the company?
interpreting for small children who are unable to express what they are needs are.

What is the work environment and culture like at the company?
inclusiveness, meaning that everyone is treated equally and with respect regardless of their background

What is a typical day like for you at the company?
starts in the morning as usual and ends in the afternoon

You get payed on a per minute basis and there is NO CALL FLOW. My contract with them guaranteed a heavy call flow but it's been the complete opposite. You can sit at your desk for 8 hours and get about 2 hours of work if you're lucky. I am currently earning about $50 dollars per day waiting for calls for 8 hours a day.  I sent e-mails to management in regards to the call flow in my contract and they replied with an automated message each time stating that I decide what time to "invest" in their platform, my co-workers have recevied the same automated e-mail. There is no direct contact with any management and no accountability on their part

What is the best part of working at the company?
This work can be done remotely, that is, from home.

What is the most stressful part about working at the company?
There really isn't a stressful part.

What is the work environment and culture like at the company?
It does NOT apply because you work from your own home, which is the best work environment, since you control the environment to your liking. Of course it has to be quiet.

What is a typical day like for you at the company?
Get up and wait for calls, during the hours you decide to work. The more calls you receive, the better because you accumulate more minutes worked.

I like this company, they strive to grow but they forgot about people that keeping this company going. Their main goal is to keep the client happy so they can come back for more business. Management won't reach out to you until you did not close the call w/ your name & ID number b/c the client already had what they need & rush to hang up the phone. Their operators are rude! They known you by number & not by name, like we're not worth anything. This is how they introduce you to the client. Ex: Interpreter 1234, you may start. It makes me not want to introduce myself at all. But other than that they're good. Pay on time and show you exactly how much you make.

Top Job Titles	Average Salary
Interpreter 11 salaries reported	$23.18 per hour
Spanish interpreter 3 salaries reported	$19.00 per hour
Credentialing specialist 2 salaries reported	$62.50 per hour
Business development representative 1 salary reported	$110,000 per year
Business development executive 1 salary reported	$85,000 per year

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