medical scribe

entry level medical assistant

patient experience manager

volunteer

site coordinator

Proscribe

I have worked for Proscribe for about 2 years now. I had some positive experiences but mostly bad ones. The amount of work that you have to do working in the emergency room for the amount of pay you get (typically around $9 and hour) is ridiculous and insulting. Other scribe companies pay $12-$14 an hour. Go with them. They also make you sign a 6 month long contract, which in the fine print states that you can't work for another scribe company for a certain amount of time. This also means if you try to leave (for whatever reason), you will owe Proscribe $250. They also don't provide uniforms, they make you, a struggling college students pay for them and up the prices. One polo is around $35, a sweater is around $40 which is ridiculous. You are obligated to buy the uniform from them since it is "company policy" when you can find the same exact clothing cheaper elsewhere. 

They expect you to keep up with an insane amount of charting, with poorly organized management, and poor trainers. Some days I would show up to clinic, very early in the day, and the doctor is not there. I would ask the reception how long ago they notified Proscribe regarding this, and many times its weeks in advanced, they just don't bother to tell you. You also don't get paid for their mistakes. Often times this means you traveled 30+ minutes for absolutely no reason. They also don't seem to care about scribes much. Sometimes there would be an agressive provider (doctor) which seemed to kick out every scribe out of their office, and sometimes insulting the scribes (mere college students) and instead of addressing this with the physician, they just keep sending more scribes until one is able to handle this level of stress from the provider. 

When being trained in the ER, expectations are extremely high. You go through typically 7 days of clinic training often times with trainers that barely know what they're doing, and expect you to perfect the system within these few days. You also don't get breaks for working 8 hours in a work day. You also get paid absolutely minumum wage for training (7.25 an hour). They also expect you to come to last minute classroom trainings and sometimes tell you the day before they are doing them.There is always miscommunication because the local management can't seem to be in sync with corporate. It is very frustrating. I would not go back and I would not reccomend. They wonder why they have such a high turnover rate, and are always short-staffed. This is why.

A day of work depends on if you're scheduled for an 8-hour shift or 6-hour shift. As a student looking to earn healthcare hours for medical school, it is a great experience to learn about the medical field. There are a lot of things that you see in the emergency room that is amazing. The work environment is great. Doctors and nurses are very helpful and are always happy to teach you if you want to learn. Most of the scribes are friendly and will help you with trading shifts.
The hardest part of the job is the work/life balance. Even though you do choose what days to work, a lot of the times management will not cooperate with your schedule changes. Even if it is an emergency, they leave it up to you to find a replacement for the day. Pay wise I guess it is ok if you're just starting and if you're racking up hours. But, it is not fun when you're always scheduled to do night shifts and do not get compensated for that. Training wise, I guess they were transitioning managers because I got the email with physician preferences on their charts but I felt that my trainers slacked and just threw me out there without explaining a lot of things in the chart. Same for the first training days, charting was not fully discussed. It took me a while to learn the parts of the chart.
 Job security, a job is a job, and you're getting paid, but management is strict with tardiness and schedule changes. It is understandable, but that's another thing of management that is hard to deal with. Also, site managers are sometimes scribes themselves, and a lot of the scheduling is done at their convenience; from what I have noticed. They let their closest friends get the schedule they want and move around other people to accommodate for them. But for other scribes this is hard and sometimes one needs to accomodate to their schedule. Apparently there is a lack of team work. ProScribe company should seriously revise and carefully choose the people that are applying for the site manager position.
Overall it is a very rewarding experience, but this job has more cons than pros.
I wouldn't discourage anyone from applying, it is a great job to get experience in the medical field but just consider the points I have made above.

To each potential scribe, please read every document before you sign it. As I found out, the company itself is trying to get a monopoly over the scribe industry through unfair and aggressive means. The scribes themselves may be amazing, and I think the potential to work with devoted physicians is worthwhile and incredibly important; however, this review is not about that, it's about the departments at ProScribe that manages your information. 

The human resources department do not even remotely care about who you are as an individual, all they care about is making sure that you comply with the regulation that you have signed in the contract, so once again make sure to read everything before signing. Not once has a senior manager messaged me to discuss any issue I had, they simply do not respond if you have an actual complaint, once again it's representative of a culture where each individual in the company treats you like a paycheck. If you want a good experience working with a physician, this may be a fit for you seeing as their but these individuals treat you like a commodity that can be exchanged, similar to products you can buy off of Amazon. They do not help you nor do they want to, they want to prioritize profits over people. Furthermore, they notify you through threatening emails that you have to oblige by the law and they will force you to comply even if it means taking legal action, and yes they have done this to many 'scribes' and other medical scribe companies. 

It was extremely heartbreaking to learn that a company with such a wonderful mission statement was truly horrible, not only do they not care about you, they will try to sue you to make the most money possible even for the slightest error or forcefully make you comply through legal action to each document that you signed. 

Once again, if you want to work for a true company, this is not for you.

 For all the potential scribes, PLEASE read EVERY DOCUMENT you sign, this company does not think of you as a person, just a means to get more money.

You work 9.5 hours with only a half hour lunch break. No other breaks. Also because you are working for a company located in Texas, that means wherever you live and are working, you are alone and have no supervisor or boss there to ask questions after the trainers leave you. Due to HIPAA you can't have your personal cellphone out so you're really stuck if you run into trouble and don't have all of your bosses numbers written down. And even if you have them written down, good luck getting them to answer the phone. Communication with this company is HORRIBLE, especially during training. In my experience, they won't tell you things they need until the last minute then you have to drop everything and stress about finding a solution to what they require by the deadline. HR is rude. Now let me tell you how much money comes out of your pocket. YOU have to buy your scrubs, and if you aren't up to date on your vaccinations, those as well. You may have to purchase a copy of your transcript if you don't have one, as well as your immunization record. (They're cheap but it all adds up.) ProScribe pays $250 for your training. You have to order scrubs from the website they give you (so they say, turns out cheaper scrubs of the same color from Wal-Mart will suffice but they don't tell you), and if you order the wrong size, you aren't refunded for shipping. If you quit, you can't return the scrubs if they've been worn or are embroidered, so you wasted money there. You waste money (like I did) if you buy non-slip shoes that they say is required because it turns out you can just wear tennis shoes. What is taught in training and what the documents you sign say sometimes differs from what they actually allow and it's frustrating. You have to pay for your vaccinations which depending on which ones/ how many you need can get pricey. If you have any visible unacceptable piercings you have to take them out due to health risks and my piercing closed so now I have to pay to get that redone. And last but not least, you owe them $250 back for your paid training if you quit before your contract is up. A place like this in my opinion isn't worth investing so much in.

Would definitely work for/with ProScribe again. 
My pay as a Virtual Trainer Scribe with ProScribe was better than it was as an in-person scribe and team manager with a directly competing Florida-based scribe company. However, I likely only made the amount I did with ProScribe because several states have minimum wages that high, which was about $8 higher than my state's minimum wage (federal minimum wage).

There were a variety of sites and cross-training opportunities. I was slightly dismayed that it took about 2 months after training before I started receiving full-time hours, but I understood that it was because the site I was hired for kept delaying the process. It was great that I received 32 hours per week during this time, though, so I didn't have to twiddle my thumbs and go broke. It was also great that even when I finally got to my main site, I never felt like I was overworked because they did well at hiring the appropriate numbers. 

The onboarding process was easy to understand and keep up with. HR and recruiters were knowledgeable and communicative. 

My only frustration with the job was that I often had to teach people how to use simple technology (how to right-click or copy-and-paste or maximize/minimize a window), and 25% of the time, I was not able to do that in the brief period that I was allowed pay to do so before each training shift since those sorts of incompetencies usually meant that I spent a lot of time teaching them how to use the EHR, so it made me much less productive each training shift and frustrated some of the providers we scribed for. This is half the fault of ProScribe for not screening the basic tech capabilities of new hires, but also, you wouldn't expect college students to struggle with these simple things in 2023 so I understand why it wasn't a thing.

Despite this small gripe, I would work with them again. I enjoyed learning about different healthcare systems throughout the United States without leaving my home office. It was a positive experience, and I recommend that anyone who wants to be a virtual scribe do so with ProScribe. Hands down. 

I worked for ProScribe for a few months at an emergency room in a geriatric hospital. There are no lunch breaks during the 12 hour shifts because of how fast paced the work environment is, so you eat when you can. Being a scribe doesn't give a lot of experience for medical related things since it is not hands on, but you do learn on how electronic health records work. It also teaches you how to deal with different personalities in the medical field as well as how to work as a team with nurses, doctors, etc. 

The most difficult part of being a scribe is being demanded to get charts to a five when doctors do not ask the necessary questions to complete every section of a medical chart. As a scribe, you are not allowed to interact with a patient, but the doctors and my site manager demanded me to go back into patients' rooms and ask them for information (which I refused to do as, again, it is not allowed). I was also scrutinized for not doing a code chart and paper chart properly even though those were never a part of any of my trainings. I asked for help on both of these things and the "veteran" scribes just said to "put whatever". 

What made me leave ProScribe was essentially lack of following protocol as well as being pressured to go into work while I had the flu. Many of the patients we saw were already immunocompromised and when I tried to call out of work my supervisor said that I still had to go in because they had "the flu and [they] are still working." I was fortunate to have a colleague cover for me, but I felt it was extremely reckless to even risk exposing already sick and elderly patients to a virus that could worsen their health. 

If you're trying to get experience in the medical field, I suggest going for things that are more hands on rather than being a scribe.

At Proscribe you learn a lot of usefully information from symptoms of dorm diseases , diseases to medications and treatments . There is a lot of medical terminology . They don't ask for a degree only some A&P classes . Witch is great to start working and learning . 
The bad experience for me starts ... got hired and had to wait 2 weeks before training . Training was online and if u passed ,the u would do on site training and if you pass they u would be able to start working. Training online was nothing like the actually thing you do at work. But then since you don't know any medications and diasesas things get hards because you have to do all the Charting while in the patients room  during the visit. Chart has to mostly complete before the patient can go home . It's a really fast pace working everimonet. And stressfully . Due to you can only due your work as of what the doctor tells you to do or put , like the diagnosis and medications and what other notes to put. Moreover, some doctors are mean and if they go on vacations  then you don't have. "a job" for those days m  some times doctors go out for like 1 week - 2 weeksm . I like that we are off in holidays . (Depending on ur place of work )  at the end they fired me due to "supposly not pregressing food enough for them " . I don't believe that was a valid reason for me because the 2 doctors I worked for , were satisfied with my jobs or they way u worked . It does take a long while to get adjusted and learn all the terms, meds, diagnos ,and special things doctors like on theirs charts and notes.

I was really excited to begin working at ProScribe. Unfortunately they do not compensate you fairly and do not offer the benefits they say they will. I moved to being a full time employee because I severely needed insurance benefits and I was willing to leave my other job for this. After completing the paperwork, I discovered that I needed to have 130+ hours a month to qualify for 2 consecutive months to achieve this. It seemed reasonable, because they had told me that they would schedule me 4-5 shifts per week. Well that was a lie, and I often got scheduled the same amount as a part-time employee except now they had me at full availability and without another source of income. I could not survive off of the lack of income and benefits that they promised and I had to leave. Beware, now they would like to charge me $250 for "leaving prematurely" even though I was hired as a part-time employee (which is a 6 month commitment) and I never signed a new agreement to stay for 1 year as a full-time employee. Not to mention that the site coordinator I had at my facility was completely uncooperative, unprofessional, rude, and unwilling to compromise. I was extremely disappointed with this experience as I wanted to learn and network. I am lucky that at least the doctors were mostly kind and willing to teach, but unfortunately this was not enough to outweigh the severe hit my finances and health took. 

A typical of day at work varied between quiet, or all hands on deck. however, I was so excited to be in the position I was in and about this job for the ability to get my foot in the door for the medical field. I am a hands-on learner, and just in the short amount of time, I learned SO much about how to identify certain issues with patients. I loved the environment. however, the hardest part of the job in the training was all of my trainers all taught me differently.  I understand every scribe works in their own way, but when it came to my final shift they were not comfortable with leaving me on my own shift due to the way the training was and imputing either irrelevant information or not being updated due to the entire system changes that were being enforced and changed at the time where new information was being needed. Due to that being an issue, I was let go by a manager due to "not being up to their standards) after that but invited to be rehired 30 days later. The most enjoyable part of the job was working side by side with Doctors and nurses. I loved learning from them and I got comfortable knowing what those physicians required on their charts and how they liked to do things which it is vital to adjust to your physician's needs due to being their right hand and make the job easier for them.

Great entry level position for newcomers interested in medicine, but the company can do a lot better. If you’re someone with scribing experience, please look for employment elsewhere. You will not be compensated fairly for your time or expertise. 

Within the company (for my location), there was high turnover rate and some disorganization as a result. Training is rushed and variable in its effectiveness. You are left to the mercy of your instructor. If your instructor is poor, you will likely struggle. You will learn far more on-site than you ever will in training. 

After completing my online training, I’d waited nearly two months before I was assigned my on-site training shifts. Many scribes I worked with described those in the corporate and managerial positions as “out of touch” in regards to the expectations placed on the scribes. Scribes are truly at the mercy of their site, and the company does a poor job of protecting and supporting their scribes. I have firsthand experience. I’d complained about the poor communication and mishandling of a prior complaint between myself and the site coordinator. Yet, somehow, I was terminated from my job with little to no explanation. Granted, that was my experience. It may be different and better for someone else. I just share my experience as a warning and to provide the foundation for realistic expectations. 

Top Job Titles	Average Salary
Medical scribe 118 salaries reported	$14.21 per hour
Entry level medical assistant 1 salary reported	$12.47 per hour
Patient experience manager 1 salary reported	$13.50 per hour
Volunteer 10 salaries reported	$13.25 per hour
Site coordinator 27 salaries reported	$14.66 per hour

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