behavior technician

registered behavior technician

board certified behavior analyst

center manager

administrative director

Proud Moments

This job was very different than what was described to me in the interview. I was told there was a high hourly requirement for billable hours (30) because Proud Moments provides such extensive administrative and clinical support. However, I felt like I had far less support than what was promised in the interview and found the job to be vastly different than what was described in the interview. During my time working here I did not feel supported as a clinician, much less as a person.

The clinical directors oversee 2-3 clinics. My clinical director came into our clinic once or twice at month. At one point, we didn't see the clinical director in the building for almost 6 weeks. While they were there, they often spent most of their time on their laptop in meetings. The result of this is that he clinical directors make very important decisions for kids they have hardly spent any time with, if any at all.  

While working here I had a frightening experience with a parent where they became angry during a parent training. The parent cornered me in my office, blocking my escape, and screamed at me.  I was expected to continue working with this family and no one from the clinical or administrative team ever directly addressed the incident with the family. I felt very unsupported that the parent never had any consequence for their behavior. 

I was expected to perform administrative duties that I was told in the interview I would not have to perform. I was told I had 10 hours a week to take care of any non-billable needs my clients had.  In truth I was expected to use those 10 hours of administrative time for tasks not related to my clients. As a clinician, I was expected to open and close the building regardless of whether or not I had any clients in the building, take out garbage, clean the building and to provide supervision to graduate students. All of this left me very little time to complete non-billable tasks related specifically to my clients.  

On 3 occasions the weather was projected to be dangerous to the extent that all public and private schools in the county closed. However our clinic did not close. On one occasion during a tropical storm, I was expected to drive to the clinic and open the building while the administrative and operational staff worked from home due to the storm.

I was told in the interview I would have 30 days to complete reassessments for all clients. However, after I started I was told that I would only have 10 business days to complete 90% of my assessments because of the payor. I found this to be incredibly stressful and overwhelming to have such a short period of time to complete. I often only had 4-6 billable hours to complete an initial assessment or reassessment, but their review system would often result in an initial assessment or reassessment taking a total of 12 to 30 hours to complete, while still being expected to complete your other 30 billable hours. The result of this was that I often worked well over 40 hours a week to complete all my work on time.

I gave a 30 day notice and was told that they only needed 10 business days to transfer my cases and so I was let go early. 1 week after leaving someone from the company reached out and asked for the login information for my Medicaid portal because they had made an error in billing. It seemed like an odd choice to let me go early then later ask me for my  highly sensitive personal login information to my Medicaid provider portal.


This is a great company to work with if you're looking to dip your feet in the psychology field, especially if you enjoy working with children and their families. You have the opportunity to develop unique one-on-one relationships with your clients. A typical workday consists of traveling to the client's home and providing ABA services based on the BCBA's treatment plan. Since I am a full-time student, I only work with one client for a minimum of 6 hours per week, but the times can be flexible depending on the client's family. For example, I started working 5 days/week during my summer break. I usually work 2-3 hours a day. Although you can take on more than one case, it all depends on the available cases and if you are compatible with the client. Sometimes you have to wait 1-3 weeks before you actually start working on a new case. 

They pay very well, which makes up for the shorter times you work! They also have bonus programs. For example, if you work a certain number of hours within a certain period - you're entitled to bonus compensation. Additionally, I love the company's management. As a Behavior Technician, I am often supervised by my client's BCBA and I am always learning how to provide the best services. I get to observe and work directly with my clients, as well as learn from a trained professional in the ABA field. My company also provides opportunities for growth, such as becoming a Registered Behavior Technician. We work as a team with our clients, so I always feel comfortable reaching out with any questions about the field I want to pursue. 

Besides my experience, my company also provides opportunities for professional development as well as a 401k plan. As a college student, I feel confident and secure about pursuing psychology :) 

I am so grateful to have had such an amazing experience so far at Proud Moments ABA! I hope to continue growing professionally alongside the wonderful team and staff. 

There was no work life balance, like what so ever. They would not let me transition my cases properly. After I turned in my 30 days notice, literally  the day before I was leaving, like day 29,  I still didn’t know who would be taking over my cases.which made it very frustrating and honestly not professional. I felt like the clinical director wasn’t really supportive, present and never seemed to solve any issues but rather I felt like she helped create a hostile work environment by gossiping with front desk person. They treated me like an outcast when I tried to stand up for myself and idk if it was because of my race, sexuality or all the above and they justified not paying me the same rate as others like me  by saying that I’m young and in due time I will make more money, they justified this by saying I was new but literally promised me the same amount prior to hire. Also communication is awful, super thin walls, favoritism, some supervisees would yell at me, I would notify hr and nothing would be done, especially towards the end. I even tried to take steps to remedy the situation and I was told by the clinical director, that I’m leaving so it didn’t really matter. Overall I did enjoy most of the staff and clients and the parents. Will definitely miss them and  I forgot to mention the training sucked, definitely u must be an expert day one.personally  Felt like the current business model values profit over consumers/clients, took more away then tried to give. Sparred on buying client resources and took away office for RBTs :( 

Proud Moments used to be a smaller company that held appreciation events where you could actually meet the owners and high-ups at the company. It felt like you were not just an anonymous worker and that you actually mattered. Then the company was sold to a private-equity firm and the only emphasis is on profit. The company likes to say they are the "gold standard" of care and they have lots of quality assurance checks that don't mean anything or lead to any changes and seemingly only occur so that they can say that they did them. Almost the entire office staff turned over in the last 12 months and there are frequent emails alerting us of new care managers being assigned to cases. It doesn't give much hope that anyone is being treated well an an employee from the office staff to BTs to BCBAs.  

A lot of the new BTs are still in college and it is very clear that putting a body on a case is more important than quality of service. You are informed of new policies frequently and they are so clearly based on how to make the most money that it is laughable they try to present them as anything else. 

Regarding the PR person who often comments on posts and says that concerns should be brought up to directors or HR, how would that even be done? There isn't an anonymous system to give any feedback and even if there was, I can't imagine anything at the company changing since making more money is the only concern. 

Proud Moments isn't worse than other ABA companies. It's just the same as all the other ones, which is disappointing since that wasn't always the case.  

I worked with this company for three years. There is no job training offered for new behavior technicians. They do offer around three courses but they don't make you wait to complete them before starting since they aren't available all year round. Plus it wasn't very helpful as it's not hands-on and was around just 2 hours long each. You have to be able to get off running with this company since you're in the homes and only get to see your supervisor once a week to every other week, though you can text them for help anytime. What will make or break your experience here is who your supervisor is.  The quality of the BCBAs really varies because the hiring process is fairly easy from what I've heard. I know the BT interview process is easy since they pretty much hire anyone with even minimal autism or psychology experience. If you're new especially, don't be afraid to request a new case so that you have a supportive BCBA who actually does their job. If you have that, coming here without much experience could be doable. I recommend starting the 40 hour RBT course as soon you can because that was actually helpful too. You can make this work as a new BT without experience.

The pay here is phenomenal compared to other companies. The company covers the cost for becoming a registered behavior technician (RBT) as well. We also can accrue sick days which is nice as a part time hourly employee. Staff is really kind and doesn't micromanage the behavior techs.  You are not pressured to make up missed sessions. 

Unfortunately, it seems like, at least at the Las Vegas branch, this company is only about building insurance to the maximum. They will keep on clients that the behavior analyst and behavior technicians on a case agree needs to be graduated out, just so they can continue billing insurance. They will pull a technician off of a case with a client who they’ve been established with For months or even years because they’re unable to make it for a couple days due to personal reasons, though they offer substitute technician services for cases. The ladies in the office always drop the ball on getting you paperwork, returning your calls, and following through with what they say they’re going to do.  they say they have several benefits that you could get such as different types of insurance, but those are only available if you’re working full-time, and they work against you so that you are unable to make full-time. As a technician, you can call the office and say that I want more clientele at this time I would like to be a full-time, and it never happens. There’s definitely no room for growth unless you plan on becoming a behavior analyst, and you are very trapped in a box. 

I worked for the company for a year. Depending on your availability and case availability you will either be place as a center based or home based cases or a mix of both. I was only assigned to home based cases which were both an hour away from using public transport. Hours were very limited I would only work 15 hours a week making me a part time employee. As a part time employee you get absolutely no benefits a full time employee gets expect got sick days. Another thing to keep in mind that parents will cancel sessions last minute to which you do not get paid for so you will lose out on that pay. You can reschedule make up sessions but they are optional so parents sometimes might not want to schedule make ups. Since I was home based I would rarely see any mangers for each of my cases other than the BCBA supervision. They offer RBT program which is great in order for you to become certified. However, if you have questions about the RBT it is hard to get in touch for any assistance. Despite all these negatives I will say the biggest if not the only upside to this is the experience you get out of being an ABA  behavioral therapist. I really enjoyed the kiddos I got to work with and my BCBA was always super helpful and available when I had any questions. Overall, I would avoid working for this agency as there are better ones out there. 

If they were able to find a case that still fit my schedule, I’d still be working here. I personally enjoyed my experience with Proud Moments. They didn’t lowball my pay at all considering my experience at the time (first time I made over $20 dollars!), I had excellent access to my BcBA and care coordinator (I could reach them and my client’s family by phone or text versus having to go through the company number to reach them), and I was assigned to work with an amazing client who already experienced ABA therapy in the past. This job was a great introduction for someone with no prior experience with ABA. The platforms we used for data collection and training purposes ran smoothly. We also had the opportunity to get RBT certified through the company. The biggest thing I valued was the face-to-face interactions during training or group learning sessions despite doing everything via Zoom! My BcBA also worked with me in-person during my first few sessions and continued to join me in-person every month, which is something I don’t see in many ABA companies now. That in-person/synchronous interaction with everyone I met through the company made me feel like I was actually working with real people versus the telehealth BCBA and coordinators  I work with now (they never turn their cameras on, and I have no idea who they are outside of a name). I couldn’t name a better company honestly!

They have available cases in NYS and other states, great workplace culture, supportive coworkers, definitely recommend. It's honest-to-goodness willingness to listen, learn, and grow.

If you're looking for a home where you can make the best of your skills and surround yourself with people who are smart, humble, and hard working - come on over, because we welcome you and your talents with open arms!

The availability of cases are top notch for the industry. The people are absolutely fantastic and always willing to help. There is a generous education allowance to use in the way that you deem fit (formal courses, online courses, professional conferences, certifications, CEU training, RBT certifications, BCBA and LBA supervision, etc.) to continue to build up your individual skill set in support of the organization.

The experience as a remote employee has also been fantastic. I never feel alone. We have a large variety of methods of communication and the organization as a whole does just as much to appreciate us as they do to the folks that do office.

Our tools are constantly evolving to meet the client and developer needs. I just today heard that a sorely needed feature in one of our products will be launched within the next couple of months. I love to help promote the use of the tools when I know for a fact that input is wanted and that input is actually used!

Started as a behavior tech working towards RBT certification. Apparently, 1 session with a BCBA is enough training for a new employee to this field. I was eventually placed with a kid in a school who exhibited aggressive and self-injurious behavior and I was told to physically force the kid to comply without any training about how to do so safely and effectively. If the kid's school aide doesn't even feel comfortable using physical force, then how I am supposed to? I explained my discomfort and concerns for harming the child or getting harmed myself and it was brushed aside. Additionally, BCBA's are overworked and barely have time to discuss cases. In emergencies outside of clinic, office staff is hard to reach. Where's the backup? Also, not enough office staff, I was hired with a certain pay rate and despite alerting them to the wrong rate in my paychecks many times, it still hasn't been fixed. Company is expanding, but providing training to behavior techs and RBTs seems like a worthy priority. In another situation, I was placed with a kid who lived 50 minutes away from me when I was told I wouldn't have to drive more than 30 minutes to see a kid.

Top Job Titles	Average Salary
Behavior technician 3319 salaries reported	$23.97 per hour
Registered behavior technician 914 salaries reported	$24.04 per hour
Board certified behavior analyst 526 salaries reported	$89,659 per year
Center manager 44 salaries reported	$26.74 per hour
Administrative director 16 salaries reported	$73,906 per year

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