transport driver

stocker

junior recruiter

Provado Mobile Health

Provado Mobile Health, is a work platform, which allows you to manage your own time without feeling tied to a physical workplace, while generating good income. The whole work team is super friendly and professional and at all times you can have direct communication with them, which makes your work easier and everything works like a great team. The relationship with the people you transport, for me it is also very important because it makes you feel very useful while you give them personalized attention by assisting them in all their needs during their trips in such a way that they feel assisted and safe at all times, which makes passengers always prefer to travel with Provado Mobile Health. I have worked here for the last 5 years. I plan to continue with this company for a long time and  I highly recommend being part of Provado Mobile Health

Been working there for so long and honestly… it is not worth it I was doing it because I liked the freedom of choosing your own hours of work but, the pay isn’t up to par you have drive 15-20 miles to pick up trips that are less than 5 miles, they add trips far from each other. They give you a route one day and next day your trips are canceled by the riders so then you make no money for that day even when you already had to drive so many miles to the pick up location because if you don’t drive to the location they won’t pay you a “no show fee” which is merely $7. The communication with management is horrendous too. You text for assistance and they take hours to reply and lately even you choose your own hours they will give you trips outside your schedule and if you don’t do trips sometimes they would penalise you and not give you trips at all. I have driven more than 200 miles some days and not even made $80 this is ridiculous, if you tell them about it they just say… “ oh we are sorry and this the only thing we have for now” 

When I started wasn't paid until the third week of work. I was promised to be paid weekly by direct deposit. You don't get paid if the client doesn't show up even if you have to drive an hour or more at 3:00 AM. Most of the clients are friendly but if you're late and don't call them-most of the clients have a disconnected phone number-they complain. If you don't answer the company's texts for your schedule in a timely manner (within a half hour) you don't get any work for the next day. Which means eventually you get fewer and fewer rides. This is what my supervisor told me, it's not my opinion. At one point I was making $1000.00 a week but now average $400 to $600.00 a week. Sometimes your supervisor doesn't identify himself when you get a text message making you believe you're talking to someone else by using a different phone number. Granted I've made some mistakes on the job, but management makes sure you keep paying for those mistakes for a long time.

I wouldn't recommend working for these people. They really don't have consideration for the employees. Not sure who is the one that assigns the routes but it's a disaster! They have you going all over from Miami to Broward and you don't get paid for going to the pick ups. You only get paid for mileage when the patient is in your vehicle. They expect you to be on time but the set times/pick up locations are impossible to accomplish.  At the end of the day the ones that get mistreated by the patients are the driver's because dispatch can't seem to organize the routes correctly. They lie to the patients when the drivers are running late. Sometimes patients are waiting over 2 hours for pick up. You spend more money in gas than what you get paid. Everything is done remotely.  You don't meet nobody in person.  

I've really enjoyed the job for the most part.  The parts I haven't enjoyed have had nothing to do with the company.  The dispatchers and schedulers do a good job in a fast paced environment.  I honestly believe drivers and dispatchers are working together as smoothly as possible.  There are a lot of different scenarios happening all day.  There is no other medical company I would consider working for here in Pensacola.  I am RARELY off schedule.  I've worked for Provado 18 months.  I hear absolute horror stories from riders about drivers never picking them up or getting them home 3 hours late.  This is not one of those companies.   Most riders love Provado and request  it.  The bad side is people who cancel after you arrive.  This isn't the companies fault.  Just part of the job.  I definitely feel adequately compensated for the level of work.  This isn't hard work.  It just takes patience.  I work part-time so I can't speak to full-time compensation potential.  

What is the best part of working at the company?
There isn’t a good part of working for Provado. I’ve worked here for 4 1/2 years. I was told I would get mini trips with her. I worked a couple days or seven days and that’s not the way they work if you don’t get full availability you don’t get much of anything.

What is the most stressful part about working at the company?
Waiting to see if you’re even going to get any trips for the next day when they know you have to bills to pay but they pick and choose who they would prefer driving that day they have their favorites

What is the work environment and culture like at the company?
Like I said, they have their favorites

What is a typical day like for you at the company?
A typical day for me my clients like me they want me back, but when I request them, I don’t get them they send them to other drivers and then when I hear back from them, they have many complaints

Honestly at first it sounded great working here and they made it seem like I would be able to get rides that were close to me and occasionally it would be like that but overall they were over booking me and how they would have it set up I wouldn’t be able to pickup my next client in time because of how they poorly set it up I would have only 15 minutes to make it to the next rider and if you looked at maps it would be almost a 45 minute drive to pick them up, and when I told them I needed time off because of my family member passing they told me it was fine and after I returned I received zero pickup request from them ever again I didn’t get told I was fired or nothing it’s been over two months since I drove for them and they still have not contacted me, if I were you don’t waste your time or money working for these people it such a scam.

What is the best part of working at the company?
I have worked at provado for 5 years and still loving my job. It is amazing and the staff I work with can be very helpful most of the time. There are ups and downs on this job but over all it is the best job I have ever had. I like helping people and driving so this job works great for me.

What is the most stressful part about working at the company?
Cons are the lack of communication from the members confirming trips and being no shows. 
The Lack of communication when needing questions answered from dispatchers. This makes it frustrating for the drivers that are on the frontline. 
Not knowing your schedule for the week makes it harder to plan life around work.

What is the work environment and culture like at the company?
Your like your own boss

What is a typical day like for you at the company?
receive your work the day before and then start driving the next morning for your first pick up.

If you have an EV or are an older person that can’t work a demanding job this is a great job. If you are someone who wants an income that can sustain a family or even be able to pay rent/mortgage this is not the job for you. Dispatchers and coordinators are rude and resentful. There is ZERO communication and you will basically be thrown out into deep water and asked to swim. The clientele are generally very nice besides the occasional person having a bad day but you won’t be able to survive working this job. Uber/UberEats, Doordash, and grub hub are a way better option if you’re looking to be a driver of some sort.

Drivers are not given a summary or report of mileage being paid with their paycheck, or direct deposit. While it is a 1099 there is no way to justify if your being paid correctly. If you question it you are told it will take 2 weeks plus to get that information, which you never get. If that is the case, then what do they use to pay from and why are drivers not allowed to have a copy.  You’re also told you will get extra for certain trips  which include many dead-miles (not paid mileage) but again you have no way of knowing if the extra was actually  paid to you. 

Also, if you question anyone about it, via text, because you never know who you were talking to, and they will not disclose that information either, then you will not be routed with any trips for a few days as a form  of punishment for questioning them. 


Top Job Titles	Average Salary
Transport driver 15 salaries reported	$156 per day
Stocker 1 salary reported	$625 per week
Junior recruiter 1 salary reported	$22.50 per hour

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