customer experience agent

recruiter

entry level analyst

help desk analyst

customer service analyst

Provalus

My time at Provalus was deeply disappointing due to systemic issues with leadership and culture. I feel it is important for prospective employees to be aware of the following patterns:
 Lack of Transparency: There is a fundamental lack of clarity regarding the company’s structure; the organization operates as a temp agency, yet this is not clearly communicated during the hiring process.
 Arbitrary Policy Enforcement: Rules regarding performance and conduct were frequently shifted, often appearing to target specific individuals rather than being applied consistently. There was a clear culture of favoritism and nepotism, where accountability was not shared equally among all staff.
 Management and Guidance: There is a profound lack of professional guidance from leadership. Training and support were inconsistent, making it difficult to succeed in the role.
 Concerns regarding Compliance and Ethics: During my tenure, I observed behaviors that raised serious concerns, including HIPAA violations and what appeared to be the fabrication of performance issues to justify termination.
I do not feel the work environment fostered professional growth or operated with the level of integrity I expect from an employer. I would caution anyone considering a position here to carefully vet the company’s reputation and actual business model before accepting an offer.

It is a call center and I know because I have worked in many  in other states . I came here and  they  expect us to be here 15 mins early each day to login to all of the bloated systems they require. From day one we are told about the 15 mins. early and better not  sign in until the second our shift begins. No overtime they  so ungenerous  if you stuck on a call after your time then leave early the  end of next shift.   Training  is all over the place, you are on your own to get things and if you don't its on you.  The ones  who advance here  do some  questionable moves and  overall it is a cliquish and  authoritarian environment. Management lacks finesse in their communication style and the amount of    commands and warnings thru teams  each day are beyond norm.  Getting help is not something to expect around here. And, it is mandatory that you cannot have time off for months  and with kids they don't  matter.  And, the amount of  pollution coming from having so  many bodies cramped into such a small space is uncomfortable and there is always someone listening to you and not a moment to catch your breath. Sure, you get coffee and the company gets a kickback for  the vending machines they put in. But, what I'd really like is my pay for coming in early each day.... that comes to $780/year at 5 hrs. per month. I am looking for new job like a lot of others  its  just too much.

It sucked. They tell you that they will help you out with different things, but will never give you a straight answer. They lie and save their own butts. 
I got singled out multiple times for the things they told me to do, but when I asked for help they would just ignore me and then dock my hours. You will not grow here if they don't want you too. Even if you have disability.
They will tell you one thing and then not tell you another, and then say you are wrong for doing what was told.  And the moment you call it out or have proof of it, you're gone.  They will switch people to be next to each other but refuse your needs and pile on you if they don't like you.  They will treat you like scum and look down on you, under the fake image of "we are all together." They don't care about you. 
There is no help,  just people who play favoritism. 
When I asked why I had not received the help that I had asked for, and they had said "get to you on that"  for weeks, they refused to talk about it and instead screamed at me to vacate the premises.
They never let me know where I was going right, just made vague posts about what was wrong and wouldn't elaborate.
Fired right before the raise and 90 days over something they insisted they would help me with. Didn't even let me know beyond that either, it was out of no where. 
You learn everything from kbs and other people telling you. The leads are no help unless they like you. 
The entire thing is a humiliation ritual unless liked. 
Horrible place. It made me stressed. 


After working at Provalus since tech foundry in August of 2024, I can truly say that I've never worked at a more unprofessional environment than I have working anywhere else. Aside from the relatively low wages, lack of professionalism with management, and absolute lack of career advancement, this place is only good for getting enough money until you're able to look elsewhere. It doesn't matter what accolades you may have, your education, or whatever background you may possess, you're going to get placed wherever they assign you and you'll be there until you leave. Regardless of the quality of work you provide, the dedication you show towards the company, this place is truly not ideal unless you have literally no other options. The hardest part of the job is walking in and the most enjoyable is between payday and the time you're able to leave. 

In my time at this company I've learned absolutely nothing and it seemed to be more of a task done without thinking than me actively being challenged to produce something I'm proud of. So again, if you truly deem it necessary to work here, come in, put your head down, get your money, and go search for better because that's all this company is good for. 

This company presents itself as an IT firm, but in reality, it's just a customer service call center. I would strongly advise against working here due to its poor management and inadequate pay. 

The work environment feels more like high school than a professional setting, and if you're not in the good graces of upper management, don’t expect any opportunities for advancement. 

From my experience, the most challenging aspect of this job is dealing with the customers. Many callers become irate over minor issues and can be quite difficult to manage. You’re not allowed to disconnect calls even if they escalate, and don't count on supervisors to step in if a customer demands it. However, experiences can vary depending on the team you join—I certainly wouldn’t recommend the dental insurance team.

Starting pay is only $10, so I highly encourage seeking better opportunities. While this position might seem appealing in a small rural town, there are definitely better options out there.

Provalus basically opens facilities in rural towns so they can pay their employees next to nothing because jobs are scarce in these areas. They talk a lot about how it is a stepping stone to bigger and better opportunities, but unless the employees are able to find a job at another company that offers remote positions, or are willing to relocate to a larger city, they are not going to go far. 
Management is poor, and you get the runaround when trying to find out how to get your paycheck adjusted to the proper hourly rate you were promised once you reach your 60/90/120/year mark. 
The amount of information you are expected to learn does not show in the compensation on your paycheck. No one that works there, seems happy, and it bleeds over onto all new hires. You could work at Walmart as a greeter, have little to no stress, and make more starting out than you will after a year at Provalus. 

It's awful. Everything they say in recruiting,  interviews and training in tech foundry is a lie.  There's no IT work. It's just a call center that continues to pile on the pressure until you just give up. Management is useless, unless you're in good with them. I was so excited to get this job. I worked hard in the traing but when I was placed with a client, I didn't get to choose, there was a two week extreme crash course training that so much information was thrown at me. They tell you they will help you every step of the way, that  you can reach out ant time and that's the biggest lie. They dont care about the people that call customer service, they only care about call volume. They also don't tell you that you have to maintain a certain percentage on QA. They weed out the ones that have lower than 95%. They're not team oriented. They will leave you in silence if you do have questions, unless youre in good with the management that is. This is the most stressful high pressured job I have ever had and it's not worth the stress and anxiety everyday. 

For 16 years, I was a SAHM and when I was given the opportunity to apply at Provalus, I jumped on it. Not only was I given a position that maximized my strengths, I was encouraged to cultivate my skills so that I could advance. 
The company offers a training program, while still new, that is on par with most IT companies. It's geared towards networking, IT troubleshooting, help desk, and customer service. They also offer additional training for those individuals who want to grow.
Management is very helpful to those that seek assistance and the department I am in is a very help-oriented group. 
What I enjoy most is the ability to help people (clients, co-workers, leaders) in any way that I can.
Because this particular company is located in a small town, some people might not be aware of the rigors and structure of a corporate culture but should not be alarmed as there is a positive chemistry between employees, leads, and upper management. 

 Provalus is a great family oriented work place very understanding management is some of the best I've ever had the pleasure to work under love coming to work everyday and seeing all the friendly faces the amount of respect you receive even as entry level is unmatched I appreciate all the managers that go out of their way to make sure it's a comfortable and caring environment. Love the 110% effort from all staff. Daily task are easily achieveable nothing that makes me nit want to come to work. The hardest part of the job isn't even hard customer service roles are always goin to have difficult situations but nothing I ever feel like I can't handle. I enjoy the fun environment the most being able to be human and having understanding when we make .mistakes is something I'll always thrive to be around. Over all satisfied with my experience thus far. Greatful to be a part of the team

Provalus management consistently shows their care and concern for us as employees. The benefit package is good, with very low cost for basic medical coverage. Life insurance & disability are fully covered by the company. (All benefits kick in after 90 days, of course.) BTW, management has improved with some turnover since earlier reviews were posted. 

The learning opportunities here are amazing! Udemy courses of all types are freely available, as well as the chance for a scholarship to get a certification each quarter. We also have three chances each year to advance in pay: two based on performance and one for tenure.

Concerning job security, even if a client job is completed, team members with that client are NOT laid off, but placed with another client.

Top Job Titles	Average Salary
Customer experience agent 6 salaries reported	$13.92 per hour
Recruiter 2 salaries reported	$45,000 per year
Entry level analyst 4 salaries reported	$13.94 per hour
Help desk analyst 4 salaries reported	$17.38 per hour
Customer service analyst 1 salary reported	$14.00 per hour

Working at Provalus: Company Overview and Reviews

Provalus

Provalus Ratings

Popular jobs at Provalus

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected