member advocate

loan officer

call center representative

underwriter

customer service representative

Publix Employee Federal Credit Union

Be prepared to bust your butt for about $13 some change. Co-workers will call out and you have to do their work because because as the VP once said, you do it because I said so.. The team goals in my department were very achieveable but Ludacris. Example of one goal was daily reports must be done daily(Sounds easy and it was very achieveable)but: 1 coworker doesn't do their share of work daily and takes it into the next business day and is your team mbr, YOU as an individual, will go from exceeding expectations to meeting expectations, due to others not doing their work in a timely manner,mind you, its a team goal but your reviewed individually. So basically you have to babysit or be responsible for everyone and see who does their work (within your team)in order for you to exceed expectations which shouldn't be your job. Now that affects you when your review comes/bonus.
Very slow advancement due to everyone being there 20 years plus and there is only one branch in lakeland! 
There are changes and attempts to continually improve the company as a whole and the CEO is great. Ppl and culture (HR) is very diverse now and strive to keep the employees on their toes with gifts and random surprises and events which were awesome and created a great work environment as a whole . But in this department, you will not win. As many times as the employees spoke with the managers, they would not listen and 4 employees left the department. That should say soemthing if youre really listening. But the company is great as a whole, with the new improvements but the pay is still low for the amount of work you do. The paid insurance is a plus. The schedule is good . Normal bank hours . Weekends off.  Holidays were fun around the CU, and you will meet some awesome ppl in all the branches because you will communicate with them at some point. Don't sacrifice yourself for them in the end, just do what you can within your capability dont go the extra mile.not worth it..

I loved my co-workers and the personal interactions with the members; however, upper management changes and unnecessary/unrelenting changes make the company itself a nightmare. While training is provided, the never-ending changes to policy and procedures leave associates confused as to the correct version that corporate would like things done. The VPs and directors are attempting to implement changes so quickly that no one is thinking of an impact on employee morale. This is also done instead of investing time and energy on new equipment and new banking technology.
Morale is at an all-time low, and instead of acknowledging it, upper management ignores existing issues and tacks on more problems. Let's not also forget that bonus payouts have been changed from quarterly to semi-annually. Associates are dishearted to the point of mass exodus (which is why they are offering sign on bonuses), and members are frustrated. 
Covid response for the branches was non- existent, and pizza was only thank you offered all while VPs and Directors worked from home and held team meetings from beautiful beaches or comfortable living rooms.

PEFCU is overall a great place to work. When I first started there was some instability with leadership but the current leaders have done a great job at establishing a vision and direction for the company. Things have improved tremendously during my time with the company and management is constantly working to improve. 

Compensation has also improved, when I started they had great benefits but the pay was a bit below average, however they worked on improving pay to make it competitive for the area while still providing the same benefits. 

Most positions have great work life balance. At times some Saturdays are expected, but normally for trainings and they aren’t too often. 

Advancing can be difficult at times if you’re trying to move to certain departments, but they do try to promote from within if possible. The advancement opportunities are still better than in similar companies I’ve worked for in the past. 

PEFCU has a great culture and it’s a highlight of the company. There are plenty of events for departments to get to know one another. They also make sure to recognize employees.

PEFCU is a great place to work, and when issues do arise they try to resolve them quickly and fairly. 

In just a few short months, PEFCU has shown me what it's like to be part of a company who cares about their associates, their members and their community. 
My job can be stressful, but in a good way. I am making things happen and I always get positive reinforcement and recognition. 
I am constantly learning something new and everyone is always so friendly and willing to help out.
My schedule is flexible and management is empathetic and understanding. Instead of feeling micromanaged, I feel trusted to get the job done and appreciated when I do. It makes me WANT to continue doing well in my job. I've seen how much our company is growing and it makes me excited to be part of this new beginning. 
The most enjoyable part of my job is knowing that I have a support system of coworkers who have become close friends. My team makes work seem less like work. 

I learned many great instances of what NOT to do and how NOT to handle situations while working at PEFCU. Often times I looked around for camera's, in complete disbelief that what I was experiencing was actually happening. I felt like I lost knowledge while working there, and view it as a setback to my career considering how many bad practices PEFCU follows. HR is severly under qualified, as is most of the lending and IT team. Leadership is in desperate need of training on many, many levels. There is way too much work, with unrealistic expectations and not enough employees. This is a horrible example of how to mistreat employees and a negative connection to the Publix name. Reconsider to work basically anywhere else before working here. 

PEFCU has been such an overwhelmingly positive experience for me! The organization lives their Core Values and is committed to delivering only the best services for our members and our employees. This has been the best environment I have ever been apart of and am so appreciative of the opportunity to impact people’s lives and contribute at the highest level possible. I am proud to be here and am very happy that I’ve moved my career to PEFCU!
I would highly recommend PEFCU to anyone who has a strong desire to make a difference.

This place used to feel like home until the past year or so. New upper management came in and ruined the relationship between the employees and the “upstairs” management/HR/Senior Leadership. They expect so much out of their employees with no extra pay and slim to no raises. No way to advance in the company. They would rather hire from outside than advance their current employees. They are pushing away employees that have been there for years and they don’t have any remorse. I felt less and less appreciated the more I bent over backwards for my department. Became a billion dollar credit union then decided to change everything about it. If it’s not broke don’t fix it. 

Front Line Tellers had an opportunity to cross-train in the loan and member services departments, assisting a wide range of customers and their individual needs. It was a rewarding job being able to form professional relationships with our customers. 

What should have been a difficult period while working at this job was during South Florida's string of hurricanes and opening bank doors without electricity and maintaining the conduct of business as though everything were normal. The staff adjusted quickly, and the customers remained satisfied. 

There was minimal overtime, and as a Publix employee, we were paid weekly.

What is the best part of working at the company?
The flexibility, paid health insurance most of all a very transparent member driven company that not only pushes for greatness but appreciates the ones that help them get there.

What is the most stressful part about working at the company?
I don’t have a negative stressful part to my job my I have had ones with list but I love what I do

What is the work environment and culture like at the company?
The environment is like being around family 

What is a typical day like for you at the company?
My days are full of surprises never know what a member may need but that makes my job even more exciting. From the moment I clock in to I clock out guarantee to have learn something new

You feel anxious and worried about your job all the time to the point that your eating patterns and weight are affected.  Managers are constantly pushing associates so that THEY can obtain bonuses. 

Manager continuously reminds staff in meetings that there are too many associates, forcing you to constantly prove your worth.  Sadly, they are pushing older associates to retire sooner than the associate had originally planned.

A portion of our Holiday bonus was taken away, with unfair amounts given to certain staff.  Many have been put in a position where they will no longer get raises, no matter how hard-working they are.  They have hurt us immensely, the very same people that they claim is their "greatest asset."

Top Job Titles	Average Salary
Member advocate 3 salaries reported	$16.33 per hour
Loan officer 2 salaries reported	$70,000 per year
Call center representative 3 salaries reported	$17.53 per hour
Underwriter 1 salary reported	$25.58 per hour
Customer service representative 1 salary reported	$22.50 per hour

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