medical assistant

front desk receptionist

advanced practice provider

dermatology assistant

dermatologist

QualDerm Partners LLC

A stressful and overwhelming experience at the Hurricane office — but the doctors are great.

By my second day, I found myself working completely alone at the front desk — handling a long list of responsibilities without any support. When I asked about this, the manager simply said, "It's a company thing," which was confusing given that there are two desks and two computers. Other offices consistently have multiple front desk staff, so I felt set up to fail.
Every day brought more tasks, often casually added by the manager as she passed by — all with the expectation that I complete them by myself. Some examples of my daily duties included:
Managing a multi-line phone system
Checking patients in and out
Registering new referrals
Scheduling appointments
Faxing appointment information to referring doctors
Sending end-of-day notes
Mailing letters
Handling VA prior authorizations- following up on these 
Sending and following up on external referrals
Confirming all pending appointments ( which we have a system for ) 
Sending medical records
And even calling maintenance (which honestly felt like the last straw)
Despite clearly being overwhelmed, the manager offered no support and instead added more pressure. Her energy felt disingenuous — lots of talking but no real help. When I raised concerns, she chose to address them in front of a patient instead of privately, which was unprofessional and embarrassing.
Coming from the Columbus office, which was run efficiently and respectfully, this experience was a stark contrast. The work environment at this location was chaotic and poorly managed, which quickly affected my peace of mind.
That said, the doctors here are truly great — professional, kind, and a pleasure to work with. It's unfortunate that such a strong medical team is paired with disorganized and unsupportive front office management.
There’s a clear leadership issue. The turnover rate is extremely high for a reason, and unless things change, it likely won’t improve. I take pride in my work and have never had a problem going above and beyond — but being expected to do the work of multiple people for less pay than I made in Ohio just wasn’t worth it.
If you're considering working here, know that your experience will largely depend on the office manager. And based on my time here, I’d advise caution — fake smiles can be very deceiving.

With the release of the 2025 Teammate handbook, there will be no raises. Do not expect one even if you have a glowing performance review. New Corporate merge has bled everyone’s spirit  dry. The only concern from above is getting the most (money from pt and insurances) while giving the least (to employees that are expected to work at extreme paces to compensate for understaffing.) I have been employed throughout merge and have noticed a dismal change in atmosphere. Providers and Support staff are pushed to meet arbitrary “bottom line” that only seems to get pushed higher and higher. As soon as we get comfortable stretching to meet their new expectations, the bar is raised again. They want more pts herded through paying in, and less staff to pay out.  The speed that is required of us has started to push into dangerous territory so that another millionaire “partner” can get their fourth home, meanwhile my coworkers and I struggle  to make ends meet each month. Costly Mistakes can and will be made until adequate help is reached.  Retention of current employees is not a priority… (the less people to pay, the more corporate can keep) so the attempts to hire support is mediocre at best. (How can you convince someone to work at max capacity for peanuts and pats on the back, anyway?)  

Benefits are not great… absolutely bare minimum health insurance coverage with absurd premiums. PTO accrual rates are lower than average. Our discount of 40% off of overpriced skincare products just doesn’t feel like a perk to me so I don’t even count it. 

I feel like these standards have been put in place by out of touch “venture capitalists” using algorithms to determine how little can truly be spent to pocket the most. Maybe I’m mistaken, but there doesn’t seem to be a soul here anymore. Just hollow greed. 

Honestly, I used to love my job. I’m finally ready to quit. Like most jobs in healthcare lately, private equity has destroyed us.

I was initially very excited to join this company due to my prior familiarity with several employees and my 10 years of experience in plastic surgery and healthcare. Unfortunately, my experience did not meet expectations.

The workplace culture felt unwelcoming and lacked collaboration and support. Training was limited and largely observational, despite my role involving management responsibilities. When I asked clarifying questions to better understand processes, these were interpreted as attempts to change existing systems, which was not my intent. As a result, expectations and feedback were unclear, and I did not feel adequately supported in my onboarding.

Leadership involvement during training was minimal, and communication felt inconsistent. Over time, this created a stressful work environment and ultimately led to my dismissal, which was surprising given my background and prior work history.

After my employment ended, I experienced payroll and administrative issues. I received an unexpected paycheck weeks after my final payment, and it took multiple attempts to get clarification. The deposit was later reversed, which raised concerns about tax reporting accuracy. Additionally, I did not receive my W-2 by mail and had to locate an old login to access it online after receiving limited guidance.

Overall, my experience was impacted by disorganization, lack of structure, and insufficient communication. While others may have different experiences, I would recommend prospective employees ask detailed questions about training, management support, and HR processes before accepting a position.

I have had the privilege of working in healthcare for 25+ years and it has been an incredibly rewarding experience. The environment is both supportive and compassionate with a team that truly cares about the well-being of our patients and each other. The leadership is outstanding, providing clear guidance and continuous opportunities for growth and development. I’m constantly inspired by the dedication and professionalism of my colleagues who make every day a chance to make a difference in people’s lives. 

The workplace culture promotes teamwork and respect, and I feel valued as part of a larger mission to improve health outcomes and provide the highest level of care. The organization also prioritize, his work life balance, offering flexible and understanding, which makes it a fantastic place to thrive both professionally and personally. 

 I am proud to be part of a healthcare team that is dedicated to delivering exceptional care while fostering an environment where everyone is empowered to grow. I highly recommend working at Qualderm Partners.

While working at the Lombard location, I’ve personally experienced several biases and unethical situations where I felt very uncomfortable. The reason I ended up quitting after 8 months is due to the following stories. I purchased a respirator because the chemicals utilized in processing samples have been linked to birth defects, and I wanted to protect my new pregnancy. I was told that I should have “asked for permission” first because it caused an “uproar” of questions from the other employees. Management even went as far as threatening me that I’ll never get another job in a pathology lab. Management would also discuss resumes with their employees in an open forum fashion before these innocent people were interviewed. In the mornings there was constantly “company toxic gossip” which set a certain tone for the work environment. Management is also under qualified for their positions, emotionally immature and passive aggressive which makes communicating challenging at best.

All employees were miserable. I can not say enough bad things about this place. Starting on day one I was doing a job that I was not hired for. It was always apparent that this company only cares about how many patients they could squeeze into one day. Management was the opposite of supportive and encouraging, I was always walking on eggshells. I was over qualified for the position and with treated with a lot of disrespect constantly. I walked out when I got demoted to a position that I was even more qualified to do, they did this knowing I would quit... and their reasoning? I had covid and was out of work for the required two weeks and that made me "unreliable". I asked for time off to go to a family members funeral and was told they would have to "think" about it. I called out one day after I was in a car wreck and received push back from my manager. After leaving here I was diagnosed with severe stress disorder and I lost all my hair due to the stress I was under while working here. Please please please never work here. 

What is the best part of working at the company?
The relationships — with patients and coworkers — and the ability to make a tangible difference in daily experiences

What is the most stressful part about working at the company?
Managing operational demands and staffing variability while ensuring consistency in patient experience and workflow.

What is the work environment and culture like at the company?
A dynamic and evolving environment that prioritizes patient outcomes, operational performance, and team collaboration, requiring adaptability and strong communication across roles.

What is a typical day like for you at the company?
My day is a mix of operational management and team engagement — monitoring clinic flow, supporting staff and providers, reviewing performance and scheduling needs, addressing challenges in real time, and ensuring we maintain both patient experience and organizational goals.

As stated in the majority of these reviews, this company is extremely corporate with little to no proper training or communication. My time at the office location I worked in started out okay. I got along great with my coworkers and the providers were friendly and communicative, however I quickly learned that the training here is pretty much non existent. Whether you're front desk or an M.A. you're pretty much thrown to the wolves immediately. My 2nd week in, I was already was being asked to train a new hire and I wasn't even close to knowing the job completely myself. It's basically the blind leading the blind with an extremely high turn around rate and inconsistent communication overall. An absolutely huge red flag company to work for, considering the same issues seem to be at every location, no matter what state you're residing in. 

The job as a receptionist was easy. 
When I came on board in the Chesterton office  and it was a mess. I wanted to quit after 2 weeks but thought I would give it the "old college effort". The staff ( the majority) did not make you feel welcome to many Indians not enough chiefs. The office was privately owned then went to corporate owned and the old staff were not very acceptable to change. Corporate was all about Money. The phone calls to patients to get them in was unreasonable ( in all locations from what I understand).  The MA lead never wanted me to call and ask questions because she felt she would look bad for not knowing herself.The Chesterton office there was always in turmoil and someone always arguing with you. Mostly among the old staff. Hats off to the new provider they acquired there and the new MA both were very helpful. Remember if you do get hired do not ask questions or you are labeled as difficult and not easy to get along with.

What is the best part of working at the company?
The PTO is excellent but no sick days. Company works on a point system. Apparently you’re supposed to know you’re sick 48 hours in advance. There are no sick days.

What is the most stressful part about working at the company?
Too many chiefs and not enough Indians. Upper management, not responsive. Company all over the place no set boundaries on how other employees speak to you.

What is the work environment and culture like at the company?
I work remotely. Coworkers are fine, leads and supervisors not very nice. You fear having an asked any questions. As they answer in a derogatory manner.

What is a typical day like for you at the company?
Normal schedules run 8 AM to 5 PM one hour break. If you have any emergencies and leave early, they have a point system. If you call out sick, leave early with an emergency. You get points and after 11 points termination.

Top Job Titles	Average Salary
Medical assistant 67 salaries reported	$22.22 per hour
Front desk receptionist 37 salaries reported	$21.99 per hour
Advanced practice provider 22 salaries reported	$173,182 per year
Dermatology assistant 16 salaries reported	$23.65 per hour
Dermatologist 16 salaries reported	$440,968 per year

Working at QualDerm Partners LLC: Company Overview and Reviews

QualDerm Partners LLC

QualDerm Partners LLC Ratings

Popular jobs at QualDerm Partners LLC

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected