personal banker

senior underwriter

account executive

underwriter

technician

RENASANT BANK

I only worked for this bank for a very short period. I had only been on the job and in training for 3 days when the manager allowed the head teller and the other personal banker/teller to leave the branch to go to the post office together leaving me by myself. I was in training and feel like this was very irresponsible for the manager and the head teller to do. I had questions and was still learning even though I had previous banking experience, I was very overwhelmed. The next week, I was left alone again, this time for approximately 2 hrs, waiting on the people in the lobby as well as the drive thru, plus answering the phone. My first day, I was not showed where anything was at, the manager rarely ever spoke to me the whole time I worked there, it just wasn't a good place to be, especially when you spend 8 hrs. a day with these people. The group was all of the younger generation and I am in my 60's and don't think I was their chose for the job, but chosen by the HR lady. I would not recommend this branch to anyone, they never made me feel like I was a part of the team, they would huddle together, but leave me completely out. I think I would rate this branch a minus 10.

Start by opening accounts and helping customers into the best account for them. Answer telephone calls and emails to help customers that cannot make it into the branch. Listen to and watch webinars weekly for updated and new procedures and products. Work closely with branch manager and loan officers to help organize their workload. Assist tellers when a line of customers form, help to solve situations a teller might not be able to fix on their own. Order and reconcile supplies for the branch and pay the invoices as necessary. Organize community after hours projects, including "clean up the neighborhood and Relay for Life" Fixed Annuities sales are the hardest part because they are not something customers understand and therefore the customers are not that interested. The best part of the day is going home knowing my desk was clean and I was able to resolve the situations that were placed before me.

I work day start out with getting my work from the vault after logging in of course. Checking the mail to see what I have in there to put in the computer which is paper work that comes from loan officers. Also check e-mail for anything that I moght need to uploan or research for loan officers or boss. Then I would start scanning loans in the computer along with single, things left out of the loan package that was not put in before sending to me. I've learned so much dealing with loans, the process, the many forms that have to be checked and signed. I love my co-workers, they put forth the effort to help me get it done and complete the work on a timely manner. But I did have a little trouble with one but we still manage to get our work done. Can't really say what was hard about my job because that's not how I work. No matter what I do or did I made it enjoyable so it didn't seem impossible for me. I really love the birthday dinners, all the holidays we celebrated together fellowshiping and just talking and laughing.

The Core Values at Renasant are great. The problem with Renasant is, they hire the higher ups out of college that have never worked at the ground level, and they keep screwing things up and making it harder on the branch employees. They seem to be moving away from the core values and focusing on the almighty dollar instead of the customer and us at the ground level are feeling the changes. If you have an issue, you just have to take it. You can't file anything with HR. Managers protect managers. Not to mention when you need help things have changed in the 4 years I've been here. Used to be, "sure I'll help you with that", now it's, "let me transfer you" or "you need to email......". The atmosphere has changed. Doing stuff that took a minute or two now takes 5 to 10. Its people who have never done anything at the ground changing it to make their jobs easier but punishing the true workers at the branches. 

Renasant loves their employees, their clients, and their communities. It is semi-regional, wiht over 150 locations in 5 states across the south. The Culture of the bank, and it's locale, make it feel like a small town/local bank, but it has all the tools and technology to compete with the national or international players. Renasant emphasizes client relationships and customer service, so our clients don't get forgotten the moment they walk out the door. We also emphasize getting to know our clients' needs personally, so we can make appropriate recommendations. Clients never feel like they are being sold to, because every product we offer comes from a sincere position of value to help improve their lives (either by saving them money, making them money, or making banking simpler for them). 
Renasant almost exclusively hires and promotes from within, and constantly offers training and scholarships to help further the career development of their employees.

The job and customers are pleasant to work with. This role teaches you a lot about finances and what people go through. Learned a lot, however if you care about your mental and physical health I DO NOT RECOMMEND working here. The tellers talk about customers and employees in front of one another. Rather it has something to do with them or not, they just need something to talk about. No point in speaking to management because this has been brought to their attention multiple times. The management is comfortable with this happening as well. This job doesn’t pay enough for what you’re put through. This is by far the MESSIEST place I have ever worked at. The high turnover rates isn’t due to lack of applicants or the job, it’s because no one wants to come to work and be talked about ALL DAY! They call this a professional place, but it’s a joke! 

I started out as a teller and eventually moved up to a personal banker after a year. My boss was thrilled I wanted advancement in my career and helped me climb the ranks. I mainly helped customers with their accounts, and fraudulent activity and we were one of the few branches that printed debit cards in person. That became redundant and kinda worked my nerves a little bit. Some days I would print 25-30 debit cards. Employees were great to work with and you can also get a bonus every quarter by selling customers on credit cards, accounts, etc. Overall a great company to work for but I just wished the pay was a little more. Raises were not that much year by year. As a personal banker after 3 years my yearly raise was around $600. 

Bank had been M&F Bank until 2013 when they merged with Renasant Bank. Once that merger occurred the culture, operation, and platform for the bank totally changed. As a long time employee with the bank prior to the merger I had acquired many skills in various positions within the bank. When the merger occurred I was expected to learn the skills for all those positions in a matter of a few months and function in those jobs when requested. This expectation was unrealistic and too much of an adjustment for such a short time period. Many bank customers were displeased with the change over as well and had quite a few issues with their accounts that occurred as a result of the merger that took some time to resolve and the bank lost customers as a result.

Most of the management is nice and willing to help with the exception of a supervisor. The hours and days are what’s the biggest downfall of the position. Working 9hr days Monday through Friday and then working a Saturday every 2 weeks leads can lead to burnout. The work itself isn’t difficult but it can get to you. All days are the same, taking calls back to back. Some days more volume than the others, specifically on Monday and Fridays. Mandatory overtime is requested after holidays. Overall the company and role isn’t bad but the work life balance can be a blunder if that’s what you value. Annoying to take off and see you are scheduled to work on the Saturday you were planning to take off.  The people you work with can transform how your days  go and can make the job enjoyable or feel like the days drag.

Rena sant Bank was,a very good place to work.  Everyone was treated equally to my knowledge and we all got along and worked great as team.  To me it always takes,a team to be able to provide the customers with the services they are searching for.  I'm a,team player.  I only quit to travel with my husband for awhile or I would probably still be there.  Probably one if my most favorite jobs I've ever had.  Would love to be given the opportunity to use my skills at the banking,  financial side of the economic world again.

Top Job Titles	Average Salary
Personal banker 3 salaries reported	$17.67 per hour
Senior underwriter 2 salaries reported	$95,000 per year
Account executive 2 salaries reported	$107,500 per year
Underwriter 1 salary reported	$115,000 per year
Technician 1 salary reported	$35,000 per year

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