territory sales

regional manager

service manager

business development manager

regional sales manager

RINNAI

Rinnai used to be a phenomenal company to work for when I started 6 years ago. The culture has gotten increasingly toxic and money centric and stepped away from the quality focus when the company was under Japanese leadership. Company has not been able to achieve its growth goals for several years in a row and as a result no one has gotten their bonus in the last few years. Company expects you to keep track of every single thing you did throughout the year to justify the 4% or less raise they will give you every year. Company promises promotion from within but continuously hires from outside the company over current employees. Despite unprecedented productivity, company forced everyone back into the office after no one came when it was optional. This has sharply decreased work life balance and moral in the office. While this used to be an amazing company to work for, it has crumbled under American management and I can no longer recommend it.

Customer Care is a great department to work in.  You have training one on one and given lots of opportunity to ask peers questions and learn beside them.  They also offer in class training in the training Center that allows you to see units taken apart so you can understand the process. Customer Care works with a lot of other departments in order to get the customer helped on one call.    It offers the chance to work at home when needed or in the office.  The department is a close knit family and care about one another. You have to love people and want to help people in order to succeed in Customer Care. Always learning and helping others.  Agents also have to be able to think and work independently. 
Team Leads are there to help Agents grow. Management and Team Leads listen to Agents and take suggestions on how to improve the department 
Rinnai is a great company to work for and the Cultural Beliefs help form the company and develop great employees

What is the best part of working at the company?
The team we had was very good and would help each other as much as possible. 

What is the most stressful part about working at the company?
Upper management’s long term planning goals were a complete overreach. That overreach translated into sales goals that were out of place an unrealistic. 

What is the work environment and culture like at the company?
It was a just do it ourselves mentality in the field. Corporate was disjointed at best. The company was not supportive of its employees in the field and would not respond to repeated requests for additional support. 

What is a typical day like for you at the company?
It was nice to largely control your own schedule. Essentially it was a day managing a territory and responding to customer issues.

Clueless upper management whose only qualification was chasing their boss from Ohio to Georgia for a job. Clique floor management that only looks out for their buddies. It doesn’t matter how skilled you are, unless you spend your day with your lips firmly planted on the bosses behind you have no chance of advancement or job security. The company has thousands of unsold products sitting in the shelf and is losing money constantly but they keep on building so upper management gets their bonuses. The threat of layoffs are constant and they cut hours to 32 or less the last few months of the year. You would have more job security working at Walmart. Do yourself a favor and pass on this place unless you have lots of chapstick and no self respect. 

Get to work and park in the correct spot (or they will make you move), get a dry greeting and a mask, get your ppe, go to the meeting (where they will complain about petty things eg. bathroom breaks), get to work, if you are moving too slow, they will move you out of the door, if you are moving too fast, they will find you something else for you to do, work until 10 min. break bell (only take about 6 min because you have to be back to work before the bell rings), get back to work, you may have several people watching you work (they are most likely timing you and making sure that you are doing it the way they want it done), you will also have two police onsite that will let you know when you are doing something wrong and they are on duty all day long.

What is the best part of working at the company?
The company was great until it wasn’t. It got very cut throat. No expectations set other than KPI but still let you go over performance when KPI is on track. 

What is the most stressful part about working at the company?
Constantly looking over your shoulder and waiting for the call. 

What is the work environment and culture like at the company?
Information in this company that needed to do your job is not there, they do not set you up for success but use that against you. Very unorganized and fly by the seat of the pants for a large company. 

What is a typical day like for you at the company?
Doing other peoples jobs so I can do mine.

My experience at Rinnai was disappointing. The executive leadership team seems disconnected from the culture and day to day challenges at the Griffin plant. Communication and support from upper management are limited, which makes it difficult from employees to feel valued or supported. I would encourage the company to focus more on the employee well- being and plant -level culture to improve retention and morale. If you're looking for stability and a healthy environment to support your family, I would recommend exploring other opportunities. 

Rinnai America is the absolutely worst organization I’ve ever been a part of. This company is CHEAP! It’s part of their culture. The management team at all levels from HQ to the field are clueless. Do not walk but run … away … if you receive a job offer from these guys. There is a total lack of infrastructure for a “direct” sales team to be successful. The only positive is they make a well engineered product. Outside of that they’re losing millions due to not understanding the market & their own hubris. 

Co workers are great. Some display great teamwork effort. Others just out for themselves. Group lead is NEVER wrong. Rarely see warehouse manager. I was shocked when he knew my name about a month ago let alone acknowledged me. Only out orders to group leads, doesn't have time for anyone else concerns or hello's. Hardest part of the job was standing in one spot for 2 hours at a time in steel toes boots on  a hard metal step. Most enjoyable part of the day is leaving at 2:30 to have the rest of the day off. 

Very likable people-easy to get along at the office. Easy to get along working remote. I can't say ONE bad thing about this company. I like everyone here. I am grateful, I work hard and I remain flexible because I LOVE my job. Rinnai is truly a team and they truly are a great company. Having great products helps too.

Top Job Titles	Average Salary
Territory sales 1 salary reported	$100,484 per year
Regional manager 2 salaries reported	$112,298 per year
Service manager 11 salaries reported	$119,509 per year
Business development manager 1 salary reported	$110,000 per year
Regional sales manager 2 salaries reported	$125,537 per year

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