document specialist

press operator

packer

bindery operator

proofreader

RR Donnelley

Back stabbing, Everyone is for themselves. Poor leadership, unqualified personnel, unsociable and unfriendly environment, no solutions, lazy leadership. Absolutely no support. In my 34 years of being in the printing industry I have never seen such a free for all. This is a dreadful place to work at. RR Donnelley's  is to lower the floor instead of raising the ceiling in order to make non experienced people on the same level as well educated and experienced people. This place is only good for the inexperienced people that wish to be an $9.00 an hour operator with a dime increase a year. The leadership is inexperienced and cannot ever help because the knowledge is not there. Don't even try to learn on your own or they will back stab you or try to set you up as a failure. There is no communication in this plant between the management and supervisors. They can't crew a line. Everyday they have 18 - 45 minutes of down time at the start of a shift because the supervisors let the temp service crew the lines. How hard is it to tell people what line to be at the day before? One would think after about 5 years the supervisors would catch on. They just don't get it because they hire supervisor that previously worked at the burger shop and the can't see what they are inadequate at. This place will dummy down the most intelligent person. No solutions, no ideas. Never changing. The lose around 3,500 to 5,000 books per day per line that doesn't get in the mail. It's a poor operation that doesn't want to improve. The idea of comingling mail for a discount is a great ideal but, they dump money after money because of unqualified personnel that start at the top. If you apply for an advancement you will get a confirmation number on your computer. Somehow 4 people applied 3 times for the same job. All applications were lost! All of them except for the one guy with no experience. All 4 of the knowledgeable people have left the company. If you wish to have a nice career Do Not Apply at RR Donnelley.

RR Donnelley Language Solutions is a translation and typesetting company with over $20,000,000 in revenue per year. I was a Project Coordinator and Customer Service Representative who managed the translation and typesetting of documents for financial, legal, marketing and life science firms.  

The Project Coordination aspect of the job involved scheduling jobs with linguists, usually a translator, editor and proofreader for each language, making sure everyone was on schedule and making adjustments to schedules if problems occurred, such as a linguist falling behind on the schedule. I kept detailed records of all aspects of the job, created work orders for linguists, and reviewed the final invoices before they were sent to the client to make sure we billed correctly for all the work we did.

The Customer Service aspect was to work directly with clients - providing schedules for delivery, answering any questions they may have had, and dealing with any problems that may have occurred such as late deliveries or mistakes in the translations or typesetting. Any problems would be investigated, solutions were found to prevent it from happening again, and a report detailing the investigation was delivered to the client. In some cases I met directly with the client along with our Sales Manager and Team Lead. 

I worked virtually unsupervised, managing multiple projects at the same time and often juggling back and forth between them, such as when very urgent new jobs came in which needed to be launched right away.

I would say that the hardest part of the job was managing tight deadlines and keeping our costs as low as possible. We had some demanding clients who wanted jobs delivered quickly, with very high quality, and at low cost. There is a saying that you can have any two of those you want but not all three, but i was almost always able to accomplish this. 

The most enjoyable part of the job was working with my very intelligent colleagues, who came from diverse backgrounds, many from foreign countries.

Typical Day: Coming in early to use the free weight room and sauna. 
Running the highest quality books while still finding time to take breaks and brush up on our billiard skills, even though the table rolls to the left:( And our supervisor is the reigning pool tournament champion 3 years running.  We also enjoy open lunches with several local restaurants staying open all night to accomodate third shift personel. 

What I Have Learned: When the founding fathers of this great country said "all men are created equal" they were right. At RRD everyone is motivated, hard working, polite, and helpful without exception.

Management: Very understanding and compasionate team of managers with employees number one on their minds. They reward with weekly pizza party's that they pay for themselves when production has been good, which is almost every week. They also see that we have anything and everything needed for us to do our jobs at peak efficiency without regard to cost, to the extent that they provide new floor mats for material handlers monthly to ensure the most comfortable of working environments. 

Co-Workers: They're great, absolutely great. No drama like other places, everyone stays out of everyone elses business, and the teamwork is simply amazing. I can't say enough about these fine folks. 

Hardest Part: Going home...after a shift with the people here it is hard to leave them especially since we are now 4 crew and only work three days a week. It's also hard to have relations on the grounds since they put the cameras in the parking lot, but we have found ways around that so its not a big deal anymore. 

Most Enjoyable Part: Piece rate; the harder I work the more I make, which is fantastic. Also the newly remodeled cafeteria which now offers fresh food selections and a small deli with 24 hour staffing which is all free to full time employees.

I have worked at RR Donnelley for a year. They do NOT follow OSHA rules. It took them 2 years just to have a walk way for pedestrians to avoid accidents by forklifts. They are very unorganized and uneducated when it come to a logistics company. They have no proper training. Coordinators and leads have no communication skills, very disrespectful, and are not professional. They throw you in a position and expect you to know what your doing and if you fail, expect to be disrespected and cussed at. Managers and supervisors talk behind each others back to employees. They discriminate and show favoritism to employees as well. There is no chance of moving up in this company its all about who you know and what friends you make. Shipping department is the worst. The office can not be ran properly with the supervisor and operation manager in place. Shipping supervisor is always not at work, leaves early and takes credit for other employees hard work. Operational manager is always sick. Facility manager is clueless about running logistics. HR is NEVER present and definitely shows favoritism. Nothing is shipped on time. And the customer is also frustrating. Customer has to micromanage everything because RR Donnelley cannot run the process properly. Expect to work 6-7 days a week because of upper management  mistakes. Assembly department doesn't even run off the same system the entire building runs on, and shipping there work is a joke. They do not properly label and package pallets correctly. They manually keep track of pallets, which cause lots of human errors (always losing customer product). Don't even get me started on there rush (urgent) orders. This RR Donnelley facility is the largest known worldwide, but pays the least while the Crawfordsville and the other RR Donnelley in Plainfield, down the road pay more. There system is outdated, and they are losing money. This company will not last more than 2 years.

As a Customer Service Representative (CSR), you have many duties to fulfill everyday, some of which include; using information you get from sales/clients to create contracts of work instructions for production to create direct mail products, manage the ordering and inventory of product and samples of mailings, work with a multitude of programs/departments to complete said contracts and alleviate any problems that may arise with scheduling conflicts, product for production being delayed or errors in production.

I learned a great deal about time management, organizational skills and prioritizing work load with this job. Managing stress also played a key role in many of the employees lives I met. 

Management was sort of hands off in the overall job process. They understood the concept but when it came down to the fine details, they probably couldn't tell you what action would be best in that "exception" of a situation, but really were just focused on the company as a whole versus the customer as a person.

My coworkers were cordial. Most willing to have a quick five minute conversation about weather and what other people were doing that day but after, would retort back to their computer screen for work. Most were more concerned about the spec in their friends eye while overlooking the log in their own.

The hardest part about my job was more or less learning how to fill a pair of shoes. I think a lot of companies forget what it's like to digest such a large, new workload and expect you to have ten years of experience straight off the street. 

The most enjoyable part of my job was the know-how that I will take to my next career opportunity. This company has taught me a lot of what I don't want to make a living doing. 

Overall, if you can conform to the every man for himself mentality, then this is the job for you.

I worked at the RR Donnelly in Bolingbrook, IL. and I was in the carrier sales department. My immediate manager was a horrible example of a "boss." He played the favoritism game. He preferred 2 women in our department over the rest of us. We are supposed to find carriers to cover our loads at the lowest rate possible. He whispered better rates to these 2 women so that they could cover the load before anyone else so that they were paid out more commission. 
In group meetings he would call out certain people for making mistakes. He wouldn't say our name specifically but would look directly at the person as he was pointing out the mistake they made. This was a wrong thing to do especially when it is completely obvious because our meeting only included 5 people that were on the team so everyone noticed. He also constantly, and at every meeting, pointed out one women in particular to tell her how well she was doing in front of everyone. It is always a good thing to point out things that people are doing well BUT not when he only pointed out the SAME woman at every single meeting and on every single email sent out. It was disgusting the way he was verbally all over this same woman. He made this completely obvious to everyone. It was so strange. This really made me upset especially when I noticed others that were also doing well on the team BUT he NEVER pointed that out.
Also, the benefits were absolutely horrible. I got a PPO and paid an insane amount still for prescriptions and medical needs. Also, they have NO 401K.
My pay was decent but, and I am not over exaggerating, the commission they promised me on my interview was no where near what it actually was once I started.
The office inside was very old and looked run down as well.
I quit this job and I am happy I have moved on.
Thank you for reading my review.

My job is to adjust the inventory of the warehouse to keep it accurate and fix any boxes with problems before they are shipped. Training I received was largely memorizing item locations and system codes for warehouse information. It isn't difficult, but most problems that I run into daily can be avoided all together if certain aspects are monitored more extensively or altered slightly to be done a bit differently.  Ex: The replenishment crew often cuts into boxes in such a way that it hits products and damages them, or they put the wrong products in the wrong locations if they even put the product away at all (I would often find pallets of product I needed waiting to be put away hours after they had left).  Some pickers also had a bad habit of picking damaged products, picking from the complete wrong shelf, and/or never packing boxes properly before sending them along.  These are problems that I've seen lower and rise as the management on my shift changed multiple times since I've worked for this company. This has obviously causes many problems in different specific areas with each change which have been known to throw off the flow of work causing sudden very heavy overtime hours, most recently being working  mandatory 12-hour shifts all week and weekend shift (last winter we even had to work 3 weeks of 10-hour shifts with no weekends off at all).  However, with everyone whose come and gone, they have always looked to me and the rest of the QC crew as the go-to people when anything goes wrong and rely on us to fix any problems that arise. Personally, I feel we don't get much of any respect from any other leads or upper management and don't get nearly enough credit for all that we do.

A typical day at work

As a rule people are assigned to a specific clients as part of a dedicated team. A workday would thus involve working on that client’s work per the specific workflow requirements. My day would included trafficking of the client’s work to the team, page corrections, uploading corrected files to the client, downloading annotated files from the client, quality checking files for possible errors and uploading final files to the printers.

What you learned

While at RRD I increased my knowledge of project workflow at a team level, quality assurance of both InDesign files as well as final pdf files, image database management and the experience of working with major clients. I also developed my knowledge not only of Adobe software but also of several specialty applications such as PitStop, MediaBank InSite.

Management

Communication between the management and floor staff was sadly somewhat limited. My view of this is that upper management is not overly concerned with the staff beyond what they cost.

Co-Workers

The co-workers that I knew at RRD were indeed some of the nicest people that I have worked with. They contributed greatly to my enjoyment of the job while I was there and I will certainly miss them as I move on to other opportunities.

Hardest part of the job

For me the hardest part of the job was actually the long commute. I put many miles on my vehicle during the time I was there.

Most enjoyable part of the job

Aside from the work itself, which I always found to be interesting, the people that I worked with made the job very enjoyable overall.

They over work you. You can "choose" 8 or 12 hour days. If you chose the 12 hour days they say you can alternate 3 days one week and 4 days the next. This is a lie. They will force you to work 4+ days every week. If you work 8 hour days, then they force you to work pretty much every day of the week. They force you to do mandatory overtime. They say this is temporary; but it isn't. I doubt that the amount they force on you is even legal. If you don't play ball they will fire you.

Everyone is so tired and over worked it isn't rare for someone to get maimed or injured in a variety of ways. they tout how safety conscious they are; but they are just trying to gaslight you to cover themselves. The managers there use you as expendable meat. It is a meat grinder, and they will always find a new body to throw into it. I have personally seen people get maimed by blades, rollers, and even an elderly woman suffer a heart attack while working. Not only are the wounds physical, I've seen people break down on the line sobbing saying "I can't do this anymore" because of the toll of the job. I have also seen people who have scars from surgery from the repetitive and hard labor they had to do in the factory. One elderly woman stands out. She had to have surgery on both of her shoulders as well as her knees, just because of the physical labor she had to endure while working there for about 10+ years.

There is no room for advancement. It is a dead end job; but everyone was so desperate for a job in the area I was working in they just tried to deal with it. You are paying a very steep physical price for this job, if you can I would suggest you get a different job. I am glad automation is taking over factory work; because humans shouldn't be doing such work. You can get injured in so many ways, it isn't funny.

Work is what you make it. The job is not difficult and as long as you are self motivated, you will accomplish a lot. I learned most of what I know by seeking out the information. Their training is less that adequate. Management does not have any idea what they are doing. Mostly, they are a bunch of guys walking around talking about how great they are. Then gathering in groups in corners and isles to laugh about some incident they encountered while at work or to talk about their wives, kids, farms, or the "hot chick" doing the hearing test. Co workers are a hit and miss. It strongly depends on the crew. One crew is hard working, accomplishing a lot with the young/new workers. Two of the crews are predominately lazy and filled with people who have been there a long time and do not care about anything but getting paid. The last crew has many workers who know what they are doing, and produce when they want to. They are also a bunch of troublemakers who care more about gossip and who their next conquest is than about producing forms. There are good people on all the crews, but, what I described is the overall attitude of each crew. The hardest part of the job is getting through a shift without dealing with drama not related to the job. Also, shift are difficult. They are 12 hours on your feet. Nights are exceptionally horrible. The most enjoyable part for me was my co workers overall. I was on the best crew in my opinion. There were dedicated people who cared about doing their job. Cared about their performance. Good people who felt everyone deserved to be treated fairly! Too bad this was not the overall attitude in the facility.

Top Job Titles	Average Salary
Document specialist 6 salaries reported	$19.83 per hour
Press operator 16 salaries reported	$28.68 per hour
Packer 20 salaries reported	$30.25 per hour
Bindery operator 10 salaries reported	$23.43 per hour
Proofreader 1 salary reported	$17.65 per hour

Working at RR Donnelley: Company Overview and Reviews

RR Donnelley

RR Donnelley Ratings

Popular jobs at RR Donnelley

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected