refrigeration technician

dispatcher

journeyperson electrician

hvac technician

billing analyst

RSC Mechanical, Inc.

If you had an issue with either a service manager, or tech, or fellow coworker, you were just expected to deal with it. Extremely low accountability. You could be polite & happy & professional to said person & this person could be extremely difficult & unprofessional, swearing & berating to you, and god forbid you bring this up to management & even have documentation & you get told “that’s just how they are” with no action. You get blown off. That makes for a hostile work environment. 


As far as reviews go, they focus heavily on your flaws. Most of your review is focused on all your necessary improvements, also focuses on things that happened within a couple of weeks of your review, versus the positive things & the hours you work & your work ALL YEAR long. 

They expect a “team player” attitude, yet when wanting to learn a new department or task it was like pulling teeth, even after working crazy hours in your own department… Worked to learn other departments to be a “team player” often helped other departments & teams as needed. Often worked 50+ hour weeks, yet no mention of raise, had to ask for raises. 
Also you’ll never know there’s a position opened, as they don’t let you know. There’s just someone in that role one day or a new person one day without ever mentioning it to the “team”. There’s no room for growth. Also the excel experience, it’s all DATA entry! That’s it! They don’t actually train you for success. 
They expect you to be a “team player” yet don’t hold everyone accountable when it comes to the “team player” motto. There’s major favoritism, and always excuses why to said personnel didn’t have to do such tasks…. Also when you left for vacation your workload was never done. 

They only let certain people work remotely, and when asked if you could, it was like pulling a tooth.

You’re contracted to work 45 hours, and are expected to make up said hours if you’re out of PTO, which mind you was only 80 hours PTO. 
Also if you do “flex time”, even after you’re well at 40+ hours for the week, you’re reminded to ensure hours are made up… honestly emails like that make you feel like you’re not doing enough. 

“HR”walks around numerous time throughout the day, will stop & talk to you & distract you… kind of pointless right? 
New policies are put into place almost every other month. They also make you read & sign them & turn them into HR. 

Upper management came down & screamed at a department that I was in, saying we weren’t working enough, most of us were in the office almost every other weekend, if not every weekend working to keep up with the demand & yet we rarely saw any other departments in on the weekends.. including precious dispatchers from other accounts/departments. I can promise you my time cards that I have saved & printed mind you, say my hours were over 45 if not 50+ every week. 

You’re expected to send a daily email to your supervisor & the company CFO at the time, with what you did daily & quantity of things you did daily, because god forbid you come in and do nothing & they actually look at said cameras they have literally EVERYWHERE in the building. You’re micromanaged like a child. 

The environment is catty, clicky and toxic. You’re either a “righteous/chosen” one or you’re a nobody. There’s no sense of TEAM at all. 


I worked at RSC for fourteen months. They were trying to build a electrical business and succeeded at first. We were 12 strong at one point. Things were going great and the office was friendly. Eight months go by and it completely turned into chaos.  First you are not trained on all the service apps they use. Ventus, service channel etc.  There is no office in Maryland. You communicate with people from Michigan. When I got my service van there was nothing in it. No tools materials etc.  Completly empty. We were told that there will be a lot of work in Maryland which was true up until 6 months when all that work ran out. My last few months of working at rsc I was leaving my house at 4am to get to work at 6am and then I would leave at 2:30 pm and sometimes I would not get home until 6pm. You’re on call all the time. If you worked a 12 hour day and are in your way home and get a call you have to go. They don’t care about there techs at all. They run there guys into the ground and as soon as they start pushing back the office makes your life a hard until you quit. They won’t fire you but they will do stuff to make you quit. Most refrigeration techs work 80 plus hours a week and still get heat for wanting to go home and get a few hours of sleep. They bite off more then they can chew and lose guys because they run them into the ground. Also if you are an electrician in Maryland you will be doing refrigeration work. You’re forced to do it and they say you’re more valuable if you do it. That’s not true. They didn’t give any electrician raises for helping them out and doing refrigeration work. The office doesn’t take any responsibility for there mess ups. It’s all the techs faults in every situation. There is not support system at all. I would constantly get material for jobs that we had to do and get yelled at for getting material. You’re constantly lied to about everything. The HR department is a joke as well because it’s all tied together with the owners family. It’s a conflict of interest. If you have a complaint with someone it will go nowhere specially if it has to do with someone in the office because there all tied together. This company was the absolute worst company I have ever worked for. The VP of the company who I thought was a great person at first ended up being the worst person I have ever met. My old manager who doesn’t work there anymore has videos recordings of his meeting with the VP just trashing his techs and saying so pretty terrible things about us. Emails telling him to tell us to damage electrical work so we can make money on the under bidded work that no one looks at when giving a quote to do a job. Alot of shady things go on in this company. You want a work life balance and want to be treated good don’t work here. Take it from me. This is no joke. The electrical division right now is down to 2 electricians and will soon be 1. I keep in touch with the guys that worked there and use to work there. You go from 12 to 2 in less then a year. That’s all you need to know. You have nothing and fend for yourself. The only people that succeed in the company are the golden boy electricians in Michigan that have everything they need and all the help and resources to be successful. Everyone else is SOL. There is so much better out there. 

As a former employee of RSC Mechanical, I witnessed firsthand how little regard this company has for the well-being of its staff — especially those in leadership who try to advocate for their teams.

While the company has grown rapidly, that growth has come at the expense of structure, transparency, and employee support. Policies change constantly with no clear communication, and when you ask for clarification — particularly regarding administrative time or billing practices — HR provides vague, corporate responses that avoid giving direct answers. HR is not there to support employees; they serve the company’s interests and only enforce policies when it benefits management.

Worse, if you file formal complaints, raise legitimate concerns, or stand up for your team, the company’s response isn’t to listen or improve — it’s to get rid of you. RSC has a pattern of retaliating against those who challenge the status quo, even when those challenges are about fairness, safety, or basic respect.

If you're looking for a company that values integrity, transparency, and leadership that supports its people, I strongly recommend looking elsewhere.

I came into RSC with zero background knowledge of anything HVAC or refrigeration but had some billing type skills and computer knowledge. At first I was a bit intimidated and felt like I wasn’t going to make it, but I’ve had good guidance a long the way to help me achieve success. Information needed is fairly well organized and it is easy to catch on to the process. If you like to stay busy throughout the day it’s a great place to be. There is always something to do. There are a few small things that are different between customers but the basic information needed is there to work up an invoice.l is provided to bill with ease. A good majority of the people here are always happy to help with something you’re struggling with or helping you learn more. The hardest part for me is the sitting all day. The payroll process isn’t my favorite either, but it’s something new I was able to learn. They’re also in the works of upgrading their system to make payroll days a thing of the past. The company is not shy about showing their appreciation for their employees between telling you and also showing it with things like lunches, sweet treats, events, and even apparel! They have compassion for concerns and hear you out. Communication is generally pretty great between departments. They continue to grow and strive for the best. I am happy to be here. 

Every day at RSC, I get the chance to connect with colleagues not just in Michigan, where our headquarters are, but across the 18 states we serve with our HVACR services. I started here with very little experience, and I’ve been able to work my way up, which has been incredibly rewarding.
 
What really stands out to me about RSC are the values of collaboration, care, and consistency. Collaboration resonates with me the most, no question I’ve ever had has gone unanswered, and I love getting to know the different teams across the country.
 
I’ve learned that success here means being willing to learn, no matter your role, and being open to change, since we are a growing company. RSC has been a fantastic place for me to grow and thrive.

Toxic place to work. They expect you to work 60 hours a week and not complain. Your safety and well being is not in their main concern. They promise support and help but never follow through.  New hires are thrown to the wolves with no experience or training. They don’t follow through on any office work to submit quotes in a timely manner. They get reminded months later after things are breaking that were put in for replacement. On top of ordering the wrong parts and dispatch not allowing follow up visits to complete tasks the field tech gets blamed for things not getting done.     All the managers of the sites serviced were happy with work performed and yet employment was terminated due to passing the blame to others.  I would not recommend this place unless you are extremely desperate for money.  You will have 1.5 hrs of work time deducted from your pay everyday for travel and lunch.  

Every day at RSC, I get the chance to connect with colleagues not just in Michigan, where our headquarters are, but across the 18 states we serve with our HVACR services. I started here with very little experience, and I’ve been able to work my way up, which has been incredibly rewarding.
 
What really stands out to me about RSC are the values of collaboration, care, and consistency. Collaboration resonates with me the most, no question I’ve ever had has gone unanswered, and I love getting to know the different teams across the country.
 
I’ve learned that success here means being willing to learn, no matter your role, and being open to change, since we are a growing company. Having a positive attitude really goes a long way, and overall, RSC has been a fantastic place for me to grow and thrive.

They try to schedule your morning call the night before, 3/4 of the time no work in mornings then call you at noon and want you to run a call hour away and you get no paid overtime unless you get 8 hours so your out working late on regular time. The owners want you to call and tell them what you did at every service call after your done. (wow micro manage at its best).
 On Call every 4 days owner expects you to respond to emergency calls by dispatch in 5-10 minutes anytime they call or they call back up tech  and then try to write you up for not responding fast enough. Company hires kids that cant be on call and want you to go out and help them when your sitting at home with no calls for the day.

RSC is a great company with great benefits, work/life balance and communication. Any job is only as great as the individual communicates to the supervisor/manager/team. 

The benefits are amazing and so is the 401k. It’s rare to find a company today who doesn’t put the full cost on the employee. Compensation is fair and work reviews are provided. Training opportunities are given as well. 

There is flexibility with proper time given in advance. I may not make every practice but I am able to make the major games/performances for my family. 

The company is growing with opportunities in many areas. 


I love to dispatch, I feel like you need to be a certain type of person to do it. Most of their “dispatchers” are not dispatchers. They are more concerned with hierarchy then with training their employees how to do a job correctly. They could split the dispatch team in half and employ better skilled individuals with higher pay and they would probably not have such a high turnover rate. Other than that it’s not bad. They claim they are family owned when it sounds good but they follow corporate policies and standards. All and all the job is not that bad they just need quality over quantity and I would’ve stayed but when you see ppl making the same dollar rate you are and they have no idea how to dispatch a tech without a service manager telling them where to send them, it gets frustrating. 

Top Job Titles	Average Salary
Refrigeration technician 719 salaries reported	$30.12 per hour
Dispatcher 5 salaries reported	$17.80 per hour
Journeyperson electrician 2 salaries reported	$33.75 per hour
Hvac technician 195 salaries reported	$30.97 per hour
Billing analyst 5 salaries reported	$17.80 per hour

Working at RSC Mechanical, Inc.: Company Overview and Reviews

RSC Mechanical, Inc.

RSC Mechanical, Inc. Ratings

Popular jobs at RSC Mechanical, Inc.

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected