travel agent

support specialist

billing specialist

support technician

department manager

RSI Vacations

I was employed in a call center role that primarily involved internal system navigation, report generation, and monitoring customer service interactions. However, my experience was marred by concerns regarding the professionalism of customer service agents, ineffective management practices, inefficient workflows leading to prolonged calls and wait times, and inadequate follow-ups. The organizational structure and operations appeared to be suboptimal, resulting in dissatisfied clients and a lack of cohesive team dynamics.

Moreover, my interactions with management revealed troubling levels of nepotism and a lack of transparency in decision-making processes. The compensation and benefits package offered by the company were subpar, further contributing to my dissatisfaction with the role. Unfortunately, after a brief period of employment, I was let go without receiving specific feedback on my performance, which left me feeling undervalued and unsupported.

The overall work environment was chaotic and lacked the necessary support for professional growth and development. Remote training and a lack of integration within the team further exacerbated my negative experience. The evident discrepancies in service quality across different office locations highlighted systemic issues within the company that ultimately impacted client satisfaction.

In conclusion, my experience at the call center was marred by various operational challenges, inadequate management practices, and a lack of alignment with my professional values and expectations. I would caution individuals seeking a workplace that prioritizes professionalism, efficiency, and employee support to exercise caution when considering opportunities within this organization.

I  learned a lot here, and was given the opportunity to grow in the skills that I had and wanted to work on. Unfortunately, beyond that the environment can be extremely toxic. Employees are pushed to wrap things up rather than provide the quality service that customers are paying for, and management is frequently absent in answering the questions that agents need to effectively do their job. 

This company has so much potential, but the management issues hold it back. Agents are expected to maintain the same work flow after losing multiple staff members, the training and inter-department communication leaves much to be desired, and it seems like these issues will likely be consistent for at least the foreseeable future based on everything experienced. You are only worth what you can provide at that time. 

Travel is a challenging industry that  has been changing and evolving through the years, more than ever after covid. You are constantly challenged and motivated to make the person on the other end of your phone or email,  enjoy their dream vacation that has been waiting years to finally take the leap for it.

always learning something new and updating any current knowledge as well in the process.  Sometimes things can get busy and may feel overwhelmed, but there are always people that are willing to lend a hand and assist!


Inbound and outbound to members booking all aspects of travel. Management was poor. Rarely wanted to talk to members. Stress level unbearable at times.

 I've always been a motivated person at my job and strive to be the best.  Like any other job, things can get stressful but you can count on people for support when need it. great work environment and peers!

Plenty of opportunities to make really good money and get lots of incentives and rewards from outside travel vendors and travel opportunities ( and great discounts available too!)





1) Enjoyable fast paced, servicing members and helping them build their dream vacation. 
2) Working with many wonderful vendors to service those members to the highest level
3) The mgmt team across all departments work closely together to service members and work with agents 
4) Positive culture, days filled with laughter and helping each other
5) NONE!
6) I love all parts of your roles here! 

Rsi Vacations is a great place to work when it comes to benefits and pay. 
The work environment is very loud because of the music and fast base. 
The people who work here are great as long as they like you, if they don't want you they will do everything they can to get you to quit or get you fired, especially on the billing side of the building.  The employees who have worked at RSI for a long time and the Billing department are the reason RSI has a high turnover rate.

RSI is a fun place to work.  The work can be stressful but management tries really hard to make coming to work enjoyable.  A lot of perks at this job that you will not find at other companies including celebration of each staff member's birthday, regular meals provided to staff by vendors, fun holiday parties.Management genuinely cares about staff.  Nice diverse group on employees.

There is poor communication with both management and clients. Sometimes when trying to help with client issues, I was told to stop and not continue. I had some particularly bad experiences with the management above me. If you're looking for a long term career, ai would stay away. If you need to find pay for a couple of weeks, the training period is the only time I didn't feel stressed out and used at this job.

They're dishonest

The position you are hired for will change. They promise $12 during training which is not true. 

Before I got done with training, the HR director became a customer service agent. Getting renewals is lying to people who were scammed. Even if the account holder died they will want you to pitch to their grieving spouse or family. 

There are 2 paid 15m breaks in an 8 hour shift. No 30 minute lunch


BBB gives them 1 stars.

Top Job Titles	Average Salary
Travel agent 2 salaries reported	$21.00 per hour
Support specialist 2 salaries reported	$17.00 per hour
Billing specialist 1 salary reported	$21.18 per hour
Support technician 1 salary reported	$23.00 per hour
Department manager 3 salaries reported	$55,000 per year

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