physical therapist

patient services representative

medical assistant

physical therapist assistant

front office specialist

Raleigh Orthopaedic Clinic

This place gives a great front. Fake positive attitudes and management that will stab you in the back - as a team. ROC has expectations of super hero’s for their employees while they take your PTO for everything they “give you” such as calendar US holidays. If you think you’re going to voice your opinion on how to make things better in patient services or call center you’re wrong, Bc it’s despised at meetings. The Call center has a revolving door. The clinical assistants are rude and high school. If it snows they want you to grow wings and fly in. Human Resources is fake, u will not feel protected. The worst thing about this place is certainly management but you can tell the re-hires are of like-minded individuals with bad management skill. The good managers come in and resign immediately. You will get 20x more “you did this wrong” emails than you will get thank yous. The call center and front desk employees are treated differently- favoritinh the front desk most of the time. This place is really a shame. Doctors I can’t say much about them, but the way this place is ran - it needs major help. Losing good people, and killing careers behind pettiness and stressing your workers is not the quality of a good practice.

I really loved my job it was always something new everyday to tackle and I worked very hard to resolve any issues in correcting and accounts for us to be able to collect payment. I enyoyed talking to people outside Workers Compensation Insurance Adjusters, The NCIC Commission, and many Attorneys and paralegals. I also enjoyed being able to resolve issues for any of the Doctors or nurses in trying to get information in billing or to get something authorized. I enjoyed helping patients in any issues they had with billing. I learned a lot in the years I was with the clinic and worked hard to be a team member with the staff. I retired in 2015 but am still fully qualified to work part time not only for an income but to be out and working with people is something I really enjoy.

Typical day at work was getting conflicting ways to perform a case from various “preceptors”   Only thing learned was how to perform case set up incorrectly. Management was virtually non existent. They did not oversee anything that was going on. Stayed behind closed doors and avoided employees. The culture was filled with gossip, and no professionalism. The hardest part of the job was looking for other work places on my break to find another clinic that had competency. The only enjoyable part was talking with the patients. I should’ve heeded the warnings people told me about this place. As I digress, my new job starts in a couple weeks and will be glad to be at a location with reliable management and “certified” staff. 

I was excited to work here at first, and quickly realized the disorganization and toxic environment. They make the rules as they go to fit and benefit management with no regard to the employees. You're heavily micromanaged and was absolutely ridiculous. This was the worst company I've ever worked for, and so glad I found something else. Beware of this place. I will say though if you're new to the job force this can be a good place to start as pay is lucrative and you can gain experience here, but will be challenging when you're constantly gas lit by management, and feel undervalued. Coworkers were great and made it bearable in the short time I was there. Plenty of other employers with a great culture and compensation so unless you're desperate I don't recommend them at all.

A typical day started with incoming calls from patients and insurance companies. Calls came in back to back, never a complete rest between calls. I learned to multi task while answering inbound calls. A typical call would be questions about balance billing, insurance payment or denial, referrals and payment arrangement.  I also made multiple out bound collection calls to patients which was sometimes very difficult to get a payment.  The hardest part of the job is getting the patients to pay account in full and talking to angry patients.

The enjoyable part was resolving the account by receiving payment in full.

The most enjoyable part of the job was working with "fantastic" coworkers, the diverse group of patients, the charitable side of the practice which donated to various organizations and also the compensation/benefits were great! The only downfall for me was the lack of department management leadership and vague communication style. You really don't know how your performance vs competence will be measured.

Worst management ever!! This place has the HIGHEST turnover you could ever imagine. There is a lot of tic-for-tac, you are told more of what you're doing wrong then being told about the good you do. The supervisors there are CLUELESS! The employees do ALL the work & cover for them. The PA's complains as well. Trust me...the pitch before you are hired sounds great! But BEWARE! It is a different story once you're in there. Also, be prepared to learn on your own because again, the supervisors have NO CLUE! They will throw you in without hardly any training.

The manager stays in her office on the 2nd floor and relays on the referral coordinators to inform her on what's going on in the call center. The staff are very chatty, there could be 30 calls in que and they would go in not ready to carry out thier personal convos. There is no after call wrap up. As soon as you finish one call another one is on your line. The CA's are rude! The place is very disorganized.  HR is a joke! I absolutely hated this place!

The doctors and co-workers are the best. The benefits are good. However, everyone leaves due to management. There is a lot of micromanaging and no respect. Management does not take employees into considerations. HR does not help with management. There is a lot of pressure that is put on clinic, and the pay is not competitive. It is hard to take time off and sometimes pto will be denied, specially when given a month prior.  Leaving early is hard to do if there is no coverage. Lunch is required, but sometimes not able to be done because of  travel. 

Raleigh Orthopaedic is a great place to work with a supportive team and a strong focus on patient care. The staff is friendly and helpful, and the work environment is fast-paced but rewarding. I appreciated the opportunity to learn and grow in a healthcare setting while working with knowledgeable providers and coworkers. Management encourages teamwork, and the clinic runs efficiently to serve patients well. Overall, it’s a positive workplace and a good place to build experience in orthopaedics and healthcare.

Top Job Titles	Average Salary
Physical therapist 18 salaries reported	$85,694 per year
Patient services representative 23 salaries reported	$19.53 per hour
Medical assistant 10 salaries reported	$20.80 per hour
Physical therapist assistant 5 salaries reported	$58,250 per year
Front office specialist 7 salaries reported	$19.43 per hour

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