brand ambassador

sales professional

sales associate

associate manager

sales manager

Ralph Lauren

Do you like being able to schedule events with family or friends? Do you like being able to know when you work at least a day in advance? Do you enjoy knowing what time you're liable to start? If any of this is the case, get work ANYWHERE ELSE. Imagine having to call in at the same time every day to figure out whether or not you need to get ready to work in about 2 to 3 hours. If you're imagining this, and you're a normal human, the thought should be absolutely miserable. That's what it's like. Don't bother asking when you think you'll get off, because it'll be nothing but vague "i'unno"s from everyone who SHOULD have some idea. 
The work itself is miserable too. About eight hours, a 15 minute break and a 45 minute lunch break where you're allowed to sit in the break room and eat and use your phone. On work hours, though? 8 hours straight of walking around, standing, listening ONLY to the sound of distant machinery and nothing else. Want to check the time? Try to decipher it from any of the clocks that are all at least 15 minutes off... But watch out, because they don't even announce when it's time for break or lunch. You can't check your phone either, because that's a big no-no and employees can't have any power, and stripping you of your phone is the biggest way to take away any feelings of power over your own self that you might have. 
The computers, on which you literally only press no more than 4 keys per average use, break so laughably often whether it's the system itself not reliably working or the printer attached only printing out 3 stickers and then giving up.
Sometimes you leave at 11:30, sometimes you leave at 12, sometimes you leave at 1:30... The only thing that's consistent is that you NEVER know when you're going to be done work.
At least two hours of your shift is going to be standing around waiting for the next tote. No chairs, though. Not a single chair in the entire picking tower, actually. Is sitting a safety hazard...? Or is making everyone stand around like cattle an effective way to make them work mindlessly like cattle.
Also you're going to definitely be lied to by someone at some point.
Don't work here. Even if it's just for the holidays to get some money for Christmas, don't work here. It's a predatory, unhealthy environment.

At Ralph Lauren, work consisted of providing customer service, informing all customers on current promotions and sales, while maintaining the store clean and properly sized. Most would consider working in retail to be a hassle but I genuinely enjoyed helping people and also making sure we made our daily plan as well as converting as many customers as we can. I learned a great deal about customer service, product knowledge, clothing styles, trends, and seasonal fashion. I learned how to properly process clothing and conduct inventory checks. I enhanced my knowledge of the cash register from my previous experience at Tony's NY Pizza. Management was consistent throughout my first year there but as the store went through some changes and managers were switched around and there were some outside hires, I wasn't convinced that the company was too invested in their current employees and didn't feel that management provided the best solutions to either individual or group problems. My co-workers were either in high school, or right out of high school so working with a younger, less mature crowd wasn't the right fit for me, although most were friendly and welcoming. The hardest part of the job were the overnights, which involved a small group of about 10-15 employees going in anywhere between 7-9 p.m. and staying until 5-9 a.m. depending on what tasks we had to complete. The work itself wasn't difficult, just the day or two after when you either had to work while getting your sleep schedule back in sync. The most enjoyable part of the job was being busy helping customers. I've met several people there and have even been offered a job or two while helping someone and although there's no additional incentive for going above and beyond with customer service, the good feeling I received from helping others really made my day much better.

If I am being 100% honest the all around vibe and feeling you get from the management team is horrible. They have multiple times talked out of manner to individuals that work there and the only reason that they feel entitled to do so is because they are mostly minors. Most of there staff doesn’t last long in the job because of how terrible they are treated. The management team takes things personal in a work environment. For example, if they call you to come in on your day off or they ask you to come in early and you can’t they take that situation personally. They are often on edge due to the fact that people just leave the job. All that tension that builds up has to be released at one point. And it does, situations like are what ruin a work environment. They often misinterpret a situation and instead of fixing  the situation like the leadership role that they are given they much rather be petty and childish. Take in mind that they have been doing this for years and they have not learned from there mistakes. I’m not saying every single management leader from that location is terrible, but it only takes a few to ruin it for everyone. The scheduling is terrible as well. We  have certain times that we are scheduled to work but we never seem to get out on time. For example, if you are scheduled to clock out at 10:30 you usually get out 11:30-12:00. They don’t allow you to leave at the time you are scheduled to leave. I understand that sometimes the need to stay is necessary, but this happens every single day. When I started working I did not get any proper training I was not taught to fold, cashier, or even the simplest example of what the standard were for customer service.      Fortunately, I was able to adapt as I work but other weren’t and the management were being border lines disrespectful when a sales associate did not know how to complete a task that they were not even taught;It’s preposterous.

I loved working here until I put my 3 weeks notice in my management team who once seemed to care about me started treating me like garbage because they’re short staffed and knew I was one of their best employees. I later found out that this isn’t the first time they treat their employees like this who give notice. It got to the point where one day I left crying because of the way I was treated. I came back and they claimed I wasn’t in dress code when I was so they decided that it would be best if I turned around and drove 30 minutes home and 30 min back just to change my shirt??!? When they’ve never ever made ANYONE do that ever in the years I’ve been there. I left crying a second time because of the way I was treated and I didn’t come back. I had two shifts left to finish out. I sent them a text letting them know I’m sick of the way I’ve been treated and I won’t be coming back right away. They never give you raises and if you do get one- you have to work there for a year and even then you’re not guaranteed a raise. I was their best employee and I was given a .25 cent raise when all my marks were “excelled”. Also, this raise was given to me a day before my notice was put in so I don’t understand why they would treat me the way they did other than being short staffed. I use to consider these people family but you don’t screw over family or ignore a person for days because they found a better opportunity. No one was happy for me except for some of my coworkers. Management is going down the toilet. They owe me a massive apology and I still haven’t gotten it. There’s SO MUCH MORE to this story but I’ll leave it at- don’t do it. Just don’t do it. The pay and the work does not align properly. I was working for a billionaire and they can’t even get their employees proper raises? That’s wrong. Everything about this company is wrong. 

I started this job around Black Friday long ago at perhaps one of their busiest outlets, so this certainly shaped my experience and should not reflect on the company itself. While pay was above average and scheduling was usually consistent, I feel a number of factors made the place a bit too disorderly at times, perhaps to such an extent that few workers would see it as a viable career. The first is that inventory is frequently rearranged, sometimes on a daily basis, making it impossible for those starting shifts in the afternoon or at night to point customers to what they’re looking for, a problem which they as customers often see as malfeasance or apathy on the employees’ behalf. The second is the lack of means employees have to properly guide the sheer number of customers; as employees are split into (and thus trained in accordance to) different departments, but will frequently receive customers with inquiries that pull them to separate areas or even pose questions for which they are not equipped to handle (stock or employees in the changing rooms being asked for items on the floor, for instance). Employees are allowed to carry tablets that check the inventory in the back room, but these don’t always update in real time and are mere stock checks, while a great number of questions pertain to discounts or item locations. Lastly, interactions between employees, management, and customers were at times vitriolic during my time there, though this was most likely due to the rushed holiday season. All in all, it was early enough into my time working that I consider it a learning experience above all else

I worked at Ralph Lauren for a year as a cashier associate mainly. I would help customers at the register, order items for them and give clothing recommendations. If there are no customers in the store, I would make sure the store is clean and organize clothes. Over the course of the year, I learned not to take things personally from customers(which sounds obvious but if it is your first job, it can be hard to distinguish.) If the customer is upset, it usually has nothing to do with you. As for my managers, I loved them. They encouraged me to be a better worker and did hourly updates to keep the employees in the wraps for how the store is doing and what we should be doing. After a while(and since most of them are women at my store specifically), they became like moms to me and we would joke around sometimes. All of my co-workers were nice and friendly(lots of college and high school students) but it is stressed that you are not supposed to socialize while on the floor(which makes sense :). The hardest part of the job is figuring out what to do when the store is empty and everything is clean but just be creative and ask the managers what they need help with. Black Friday is really chaotic and exhausting but that is the case with all retail stores so it's not much different at Polo. The most enjoyable part of the job is the connections you make with your co-workers,managers and customers. :) My store had regular customers which were really nice and one lady even came back and gave me chocolate for good customer service! There are a lot of employees at the store but even so, after a while, everyone becomes a big family that knows each other. I am happy that I worked there and all the maturity I gained from working there. I miss them all very much and wish them the best.

Your typical day at this job was just like any other job, you had to be ready to work. You had to break out of your bubble and give the costumers the help they need. I learned quite a bit working here; ranging from learning how to deal with upset costumers to just dealing with costumers in general and giving them a feel good environment when they walked through the doors. I also learned how to operate the cash registers and also learned how to close them at the end of the night and make the deposits. The co-workers I had were awesome. Most of them are my age and in college as well. Encouraging team as well as a making the experience all worth while. The hardest part of the job was trying to help costumers that didn't speak english very well. Another challenging part for me was learning how to close the cash registers. I enjoyed just about every experience at Polo. My favorite thing to do was create a positive connection with a costumer. I wanted to make sure they were happy while I am ringing them out because as my manager always said, "You are the last people to interact with our costumers and you can have the chance to either make the costumer leave the store satisfied and come back often, or you can make the costumer unhappy and be the reason for them to not come back." That always stuck with me because the more I thought about, the more it made sense to me. Making people happy and satisfied with their visit to Polo Ralph Lauren is what I enjoyed. Another enjoyable part of the job is getting the chance to meet people from all over the world. Not very often you get to interact with people from another country.

Do not apply for their HR Coordinator People team assistant role. They will over work you give you impossible deadlines and only give you assignments that they don't want to do. You will be a glorified secretary that they won't treat with respect. THEY DON'T EVEN TRAIN YOU. All of the generalists and total rewards reps are never in office with you they rotate buildings and you will often be by yourself . Which means most questions will be answered by phone calls hours later and they never have the same answers to anything across the board. The communication is terrible and no matter if the team failed as a whole the blame will still be on you because you're the assistant and should've been paying more attention to details when in fact they were wrong as well. There is so much pressure being in the position and they throw you in there expecting you to know like 85% of what people who have worked there for years know. The other departments are great the management and development in their Human Resources department on the NC campus is terrible and needs to be restaffed. They don't want an assistant they want someone to push around and micromanage so they can feel superior. This job will ruin your self esteem and make you feel
Incompetent when it really is the LACK OF SUPPORT that is provide. I was the most recent assistant at Ralph Lauren and I resigned after 10 months. Trust me it is not worth the stress get another job at Ralph Lauren it's a great company! But DO NOT TAKE THIS ONE. 

I worked with this company for 2 years, was a decent job for the most part. There were some great associates that I worked with. After working for 2 years, my pay didn’t really change, even with a 39 cent raise that was supposed to make me feel special im not sure. Management was horrible, you got one manager and 3 associates, 2 of those associates go on a trash run while one works on all the racks of clothes, usually don’t need 2 people for a trash run but that’s how it works for them. You figure you get some new people working there as well, but just the lack of effort in some people, makes the day worse. Sometimes you’re given certain tasks, sometimes processing or creating a wall for my managers to fill in off the picture from the ipad. My only problem was, I would try to fix my schedule, and they would never be happy with it, it’s always a fight about it, just have to get your way. Store was never really short staffed, only after COVID the store was short staffed, always having to do more since most people left. Breaks are nice, shifts from 6 hours and shorter get a 15 minute break, up to 7 hours you get a 15 and a half hour break, and any shift from 8 hours or more, get 2 15’s and an hour lunch. You get a 10% discount at the food court but doesn’t really save much. Discounts are clothes were nice, during COVID they took one of our discounts away which was a bummer. If you want to work here, it’s an alright job, my pay didn’t really change after 2 years as I mentioned, but overall I wouldn’t work retail ever again. 

As a high school student, I am often scheduled more than the adults are even when I ask them to relax on my schedule, I receive no less than 29 hours a week. Usually this is a great thing but not if you are trying to get good grades in school. They are bad at scheduling so I end up working on days that I wasn't even scheduled or have to work extra because the have too much payroll left at the end of the week. Then even though they tell me I am one of their best workers, I have to spend 8- 10 hours constantly being asked by managers if I provided customer service to every customer. The managers also don't communicate so one will ask me to do one thing and the other will get angry at me for doing it. I do enjoy the costumers and meeting people from all over the world, but here you are not even allowed to stand and have a conversation with someone before you have to break away and try to sell something to someone else. There are also secret shoppers that come once a month and our whole customer servicing is judge based on how we treat on single person that whole month. This often leads us to really annoy normal shoppers who don't particularly want to talk to the employees. We are also required to add on items in every section of the store which makes me uncomfortable because their clothes are so expensive already, why would a person want to buy an additional 60 dollar polo? I can't even run to the bathroom or get a drink without asking for permission...

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Associate manager 82 salaries reported	$69,452 per year
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