account executive

software engineer

customer success manager

senior software engineer

manager

Rapid7

Management does not care about you as a person - its you, the number. Peers are very shrewd and have defined cliques (yes, it is like a middle school). Weren't there from the beginning? Don't even bother trying to fit in. Very loud music is played constantly, footballs and soccer balls are tossed around - makes having a serious client conversation very difficult. Management also does not care about customers. It's a "boiler room" type environment where you are required to just call without strategy and if you don't, you get reprimanded. The Sales team is one giant joke that revolves around a lack of strategy, poor management and silly rituals. Every time someone closes a deal, you have to listen to someone bang on an OBNOXIOUS gong and then you are required to waste 10 minutes high-fiving everyone on the floor. If you do not, you are reprimanded. Conversations are had at full volume, with some reps yelling profanities and making very inappropriate jokes - despite you having to call customers simultaneously. Its a company that cares more about how "cool" the people are that come in the door, rather than if they are quality employees and can actually perform the job. If you don't jive with their silly culture, you will be made aware of your place on the outside. Long story short, if you want a job where you have potential to advance and actually learn how to sell effectively, this is not it. Your growth will be stunted by political BS, favoritism, and an overall lack of appreciation for the individual.

If you have a decent career, don't ruin it by gambling on Rapid7. This is the main purpose of my review, to prevent another person from making the same mistake as myself and others who joined this company.

Typical day: work 10 hours at home or office. Work can be very interesting to very boring.

Learned: rule engine programming

Management: or lack thereof, terrible

Hardest part: not doing proper research on this company before joining

Enjoyable part: co-workers

Pros:

# good co-workers, depending on your luck
# challenging work
# ability to work from home

Cons:

# incompetent management from CEO to manager level. Company changes directions multiple times in quarters while not hiring additional resources, there is essentially no plan. Managers need training, a lot of them are highly technical people who have been promoted to manager level too soon.

# insane work hours... I would put the daily average at around 10 hr / day for the core engineering teams. I have never seen employees work this long before, of course some overtime is understood but overtime all the time?

# high level of bureaucracy and back biting and little chance of career advancement.

# lack of proper QA, testing is usually 2-4 days before release to public

Rapid7 as a company is incredible with great leadership and will have a successful future. However, there are great divides between the culture depending on which office you work from. Despite a well intended global culture, this is often not felt for remote workers or in remote offices. Leadership has a solid plan for the future of the company but routinely is unaware of turmoil and strife within their different departments until it finally explodes. The unlimited PTO is dependent on manager and role. Some people have no problem taking time off and  others are met with constant resistance depending on their job role, this include Maternity/Paternity leave, which is extremely subjective to your department or manager. Promotion paths are often undefined and unexpected when received, or others remain in the same position despite constant work with managers to define and improve. One frequent at Rapid7 is that good managers are often forced out or quit, while bad managers are promoted not for the quality of their teams/work, but for their ability to make the company money at a cost of great employees who wind up quitting.

I have been here for 6 years and often get asked why I have been here as long as I have. Here are my reasons:
*Love the people I work with and work for. Everyone is passionate about what they do and care about doing quality work. Also, people are not afraid to roll up their sleeves and get their hands dirty. No such thing as 'that's not included in my job description' - (and yes, this includes upper-level management - on a technical or non-technical level).
*Career advancement opportunities. This is a combination from rapid7 growth and working hard. If you are going above and beyond, you will get career advancement or transfer to a department you're interested in getting into. If you are doing what's 'required,', you will not see opportunities.
*Piggy-backing off bullet point #2, it's fun being part of a growing company; every year is different and presents a set of new challenges.

Things I wish I could change:
*Benefits are average, nothing remarkable

The entire Rapid7 company really tries to function as a big team.  I sincerely believe that this is the aim of the company.  Unfortunately, there problem with communications and share of information between teams.  There also seems to be a problem with decisions being made and timelines set without consulting the teams that will have to do the work.  So when there are decisions made by leadership, or changes are made by teams that impact other teams, it can often times result in unintended poor customer experiences.   

Fortunately, there is not much finger pointing.  Team managers jump in quickly to address the problem and push forward to "fix the issue" as soon as possible.    There is also a willingness for people to help out even when it is not their responsibility.   The people are really what make this company a success.

I have been with Rapid7 for almost two years now and without a doubt it has been the most satisfying, exciting and growth oriented experience of my career. This is a company that embraces innovation and new ideas, encouraging their employees to push what is possible. The people are really smart and also very dedicated to succeed. There is unlimited growth potential and the executive team really invests in their groups, from learning initiatives to career planning. Oh - we also have a ton of fun here too. It is not often I would say it is "fun" to go to work every day, but Rapid7 makes me often feel that way. We have a high bar for who we hire - but if you are up to it you should definitely check us out.

The company culture is fantastic, especially at each individual office. The perks are pretty awesome, especially education. Continuous education is valued and rewarded at Rapid7 along with subscriptions to the best learning tools on the planet.

You get to work on or with cool products. Rapid7 has a full suite of security tools that actually solve real problems. 

Hardest part of the job is that you are ultimately responsible for structuring your PTO use. You have unlimited PTO, but it's easy to get sucked into the grind and work more, especially if you have a bonus structure that rewards higher utilization.

When I first joined the company, they informed us that no matter how difficult the economy situation, the company won’t lay off any staff. But it happened in august 2023 without having any valid reasons nor giving any hopes to staff to retain their position. Only the senior management team knew what happened before the CEO announcement. Really disappointed with the company. When the redundancy is announced, celebration continued for those interns who are leaving the company but it doesn’t care the feeling of those who are made redundant whether the celebration is appropriate. Very insensitive team. 

I started working at Rapid7 3 years ago as a business development representative. Since then I have been able to advance my career through a year of sales, a year of operations and a year of project management. One this is certain, Rapid7 invests in it's people - if you put in the work and establish relationships you will be rewarded. This was the perfect place for me to establish myself as a professional coming out of college.

Most days I come and leave when I feel like; as long as I get my work done and communicate my status at our daily standup, everything is good. I'm able to work from home when I need to. Deadlines are in place, but the workload is rarely a burden. 

The different teams are fairly silo'd, so it may be different depending on where you land. Despite high salaries, good benefits, and a flexible workplace, turnover is fairly high. I think upper management may be trying to optimize too much sometimes.

Top Job Titles	Average Salary
Account executive 8 salaries reported	$89,063 per year
Software engineer 3 salaries reported	$136,667 per year
Customer success manager 9 salaries reported	$117,889 per year
Senior software engineer 4 salaries reported	$136,500 per year
Manager 5 salaries reported	$124,400 per year

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