field service technician

parts specialist

garage door technician

shop technician

account manager

Raymond West

What is the best part of working at the company?
The best part of working for the company is the interaction between you and the Customer.  The equipment is quality and brake downs are usually just from hard use not failure due to bad design.

What is the most stressful part about working at the company?
The management style is very poor and the support you get from anything above Tech level is spotty and unreliable. Training is based on basic maintenance and knowledge of 4 machines.  The reality of the job is you spend most of your time working on things you weren't trained on and there is very little to no support.  You are left to yourself to figure it out.

What is the work environment and culture like at the company?
Competitive in a bad way and secretive, you also felt scrutinized for everything you did.  Any positive feedback was from the customer side not management. Any feedback that was positive was forgotten about as soon as you got it.  Very negative environment.

What is a typical day like for you at the company?
It was different everyday, and that I liked.  New stuff to learn and new places and people to go to.  Every day a new adventure until you need support or something goes wrong than it all comes tumbling down on your head.

Working with the automations in the Systems Allied division of this company is very rewarding if you like controls, automations, robotics, applications, integrations, and what have you in automations and systems engineering field. You will learn a lot and have flexibilities working remotely and be at the field sites. Plenty of offices buildings around the West coast so you would be assigned to the closest office building where you live nearby. So far I like the way the management are not micromanaging many things around. Lots of opportunities to learn in their expanding fields in Logistics Automations industries, which includes supporting many distributions centers such as Amazon, Beverages companies, Retails industries, and many other storages, and warehouses that need forklifts, sorters, and conveyors systems. 

Loved my manager, coworkers and the environment. Pay could be better and there’s a lot of work, but the days fly by. The job Could be extremely stressful at times because the work is team based. Some nights I would go home worried about the amount of work I had to do the next day. If someone didn’t pull their weight you would find yourself bending over backwards to help technicians and people over the phones. Managers and coworkers who had been there for a while were extremely helpful and relaxed. The people you work with and the technicians were all pretty cool people and understanding if you didn’t know something. Overall I had a great experience here. Just be prepared to do a lot of fast paced and physical work I.e. pressing tires, cutting wire, chains, and hoses, Moving heavy forklift parts and handling cores or warranties. You will be overwhelmed at times, but thats what your team is for. Great stable job and plenty of opportunities to move up in the company.

 There is a lot of over time. Everyone is very friendly to work with. Flexibility start time if you want to start your day as early as 6AM you can as long as your manager is ok with it. Hybrid schedule (that might be gone do to upper management wanting everyone back in office.) You can move up within the company if a job posting is posted it is offered to Raymond employees before sent out on career sites. This is really a family run company everyone who works there is brother, sister, aunt, uncles, mom, dad etc. Working there. You get a Christmas bonus check, company Christmas party as well and 6 paid hoildays off. Pay day is bi weekly. The cons PTO is horrible it accumulates very slow after 4 years then it picks up. No sick days, pay rate could be offered better it's hardly negotiable. Also your annual review is not till April/May your new pay rate is given to you late in May and you will not see your new rate on check till June. Unlike other companies they start the New Year with your new pay rate. Some favoritism with managers depending on your department. They offer 401K and health benefits. 

If your salary Your paid Less then any installation company Your managing on any site! 40 hours a Week 8 hours a Day salary But your Working 10 hour days on average Plus Working Saturdays for no Pay!  You’re out of Town Most of the Time 20+ days away from your Family for them to tell you “Here’s NCTO for 4 days But you gotta Be on your phone while your off”. You get Piled with More jobsites Because your now having to take up the work of people who Quit Because the Burn rate of New employees that don’t last is Insane here. Your disrespected by Amazon Employees With No reprocussions on then Because Amazon is 95%+ of Revenue so It’s Just looked past. Everyone is so quick to say “You Have all The Support You Need , Just Call , Then you call your bosses to Then get Forwarded most of the time Until they need something from you. Half the Time your doing The “Engineer, Project manager , Installers & systems controls” jobs Because they think paying you the Same But giving you more work load is a Great Option. 

As a new employee to Raymond Handling Concepts it has been a great experience.  I have been an addition to an already amazing environment.  The culture and values that RHCC upholds lets me know that I am in the right place.  They really value the health and safety of their employees and strive for continuous improvement.  I have worked with other branch locations (WA, OR, ID & CA) and the experience has been the same; confirming to me that this experience is not just at my home branch in Auburn, WA but also throughout the entire organization.  

I recommend Raymond Handling to anyone looking for a lasting career opportunity.  They offer a fun, family-oriented environment that pushes me to excel in my abilities.  Taking care of their employees and customers on the highest level is what sets them apart from their competitors.

*Great work/life balance, competitive wages and a well-rounded benefits package.

Driving out to customer locations to perform scheduled maintenance and repairs was typical, daily work. I learned the ability to properly read various repair manuals as to troubleshoot and repair the electrical, mechanical and hydraulic features of industrial grade hydraulic lifts. Management was a good source of reference in times of needed knowledge in work or personal related issues. Great co-workers. Everyone worked well as a team. Stress of fixing an in depth problem while a customer anxiously awaits repairs to be finished was a difficult scenario at times but gave way to the most enjoyable facets of the job once a repair was completed, ie, a customer thanking you with a smile that you brought their business' regular functionality back.

My role is rather easy, as far as what my daily routine looks like. The only challenge is sometimes I have to “connect some dots”(intentionally being vague). There is far too much downtime in my role, and even with all the downtime I have and missing a few months this year I still managed to do 7% more work then the next closest person. There is another employee on my team that has been tasked with monitoring errors and correcting them, they rarely do that and still managed to do 66% less work a month than myself.

Communication here is terrible. My role is slit into a few different departments, and there is almost no communication between these departments. Even though we essentially have the same roles and deal with the same customers.

They will not pay you and will not answer emails regarding this. I’ve reached out to the Hr department and the President even, and haven’t gotten a response. The manager for eastern Washington and Idaho can take your sales from you after you close them as he sees fit and he will, and they will let him do what he wants. They owe me thousands. If you don’t want to get taken advantage of for your hard work then don’t apply here. There’s plenty of other great companies to work for in this area, that will compensate you for your dedication and hard work for the company. I have a very extensive resume and was a top performer. I left a great company to work here and was promised everything under the sun, and they didn’t follow through with any of it. Hope this helps.

This company is disorganized and growimg faster than it can handle or deserves.  They are lacking proper management and do not care about their employees.  My position was terminated because instead of committing to their territory, they decided to give up.  They hired me on because there was too much work for one and let me go because there was not enough for two.  The worthless office staff is confrontational and sycophantic.  The management sides with them even though a temp could do there job better than they do.  In this field service structure, the technicians are responsible for making the money and paying the salaries of management.  Management may realize this but they do not acknowledge or appreciate it.  Horrible experience.

Top Job Titles	Average Salary
Field service technician 69 salaries reported	$35.88 per hour
Parts specialist 18 salaries reported	$26.22 per hour
Garage door technician 12 salaries reported	$36.66 per hour
Shop technician 10 salaries reported	$33.70 per hour
Account manager 9 salaries reported	$106,278 per year

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