mental health therapist

licensed professional counselor

health coach

dietitian

crisis manager

ReDiscover

First, bear in mind that I have 40 years of experience in this industry. I believe I can provide reasonable perspectives.
The interview process was very professional but not scary or stuffy. The recruiter was extremely responsive and encouraging throughout the entire process. The program manager that interviewed me was very encouraging and upbeat.
The orientation process was unexpectedly organized and unhurried. I felt ready when I was to start in my position.
The particular program that I work in is called the "Coed program". The current program manager as managed to create an extremely close-knit and family oriented atmosphere with her direct employees. Everyone really seems to be very respectful and supportive of one another. I have rarely experienced this, to this degree.
I have been very gradually introduced into the workflow. I was already experienced with the work as well as their software, so the transition has been better than expected.
The CEO and management team seem to do a good job at communicating with employees on a regular (at least monthly) basis.
The entire experience thus far (90 days) has been unexpectedly pleasant. I feel well-supported.
The only "con" I can think of is not being able to access the known full capabilities of the charting software due to a decision by non-clinical management staff. (An apparent example of one clinician having had difficulties with it in the past and instead of retraining staff, they turned off the capability for everyone). This does make charting more laborious and increases possibility for mistakes-at least for me. Attempts to get this rectified have been frustrated. This is the ONLY reason I didn't give 5 stars.
ReDiscover has many programs and each program is naturally its own microcosm. The productivity and comfort one experiences is, in part, going to be a strong reflection of that particular program manager. I happen to have fallen in with a very good one.


Several years ago this place was where everyone wanted to work and getting hired was only possible If you knew someone.   The only drawback was pay rates were horrible. Amazing culture, team members, staff and even clients. Christmas party was always fun and everyone looked forward to lots of get togethers and great support. It honestly flet like a huge family. Jump ahead to just before covid, the CEO steps down, a new one comes in and everything starts to go south. The culture seemed to shift. The morale shifted. Holiday parties we not so fun. However the one thing that did change was that the pay rates went up because people started talking and when new hires straight out of college were making more an hour with ZERO experience as those with 10 or more years experience who had been there for several years, people got angry.  There was positive change but still I know several employees that have quit for a few months and came back just to get a raise.  I think my biggest disappointment and reason for my lower rating is that when I started here it was all about the quality of work and the job we do, now it's about the quantity no matter how many times they try to say it's not. 

Until about two years ago I would have said that ReDiscover was an amazing workplace with a strong focus toward supporting employees and clients alike.  There was a clear leadership focus and it was an environment people wanted to stay in, with many employees enjoying a tenure of several decades.  The focus was on supporting the community, both the community they served and the community that made up the staff.  That focus left with a leadership change, and it has not recovered.  Many important faces left or were forced out and the focus changed from community service to financial efficiency.  The vacuum left in leadership was filled by employees without a sense of the community that made ReDiscover great.  This focus change also led ReDiscover to extend its reach past what was sustainable, creating programs and contracting for services that have not proven viable while allowing other less profitable but more efficacious programs to rot on the vine. This has affected the well-being of the people they serve, often the most vulnerable populations in the community.  I hope at some point they may return to the focus on care and support that made them great, but at this time I would not recommend working for this agency.

ReDiscover is a great place to work!  Management cared about clients and staff. My co-workers were like minded in their desire to provide the best service for our clients. I was taught basic computer skills and office practices. The hardest part of the job was having to tell a client that the service he/she wanted wasn't something that ReDiscover provided.  The best part of the job was solving a mystery or finding an answer to a client's question.

In a typical day I answered phones, greeted clients at my window, made appointments for clients with doctors and therapists. I filed, faxed and completed standardized letters as needed.  I used the stamp machine. I put together new charts and closed out inactive charts.  I updated client information in the computer. I did my best to present a calm and caring demeanor with clients who were under stress. On more than one occasion I was presented with an extra-mile award instigated by a client who felt that I had done an exceptional job for her.

This job can be overwhelming. Do not get me wrong. The idea of helping a vulnerable population is important but this company will not take care of their employees. You have the opportunity for a slight raise. You also have the ability to receive a gift card based on performance. We are still underpaid with the driving and work we do for clients. We are underpaid when it comes to mileage for driving clients around. We deal with clients who have mental health issues and we are not able to carry a weapon yet we work with some unstable ad sometimes unpredictable clients. Up the pay and allow the employees to feel safe. The work for the clients is great. The programs and resources available are great, but take care of your employees. For advancement in the company, you have to have your masters which is not worth it for the slight pay jump. Not worth the loans to pay for school.

ReDiscover is a great example of what is meant by a toxic workplace.  Leadership that has recurrent serious issues is retained, even when their incompetence and malice become common conversation.  Major issues are swept under the rug, with HR a passive cheerleader for the status quo.  Many managers and business units are as toxic as Chernobyl.  Look around--you won't see many people that have been here very long.  There's lots of airy training about coaching, and I suppose it looks good to the board.   

Community mental health centers have it tough.  They have to find a way to get paid serving the entire array of mental illness in their community, compete and innovate at a high level just to survive, and find and retain good people to help them do it.  You'd think they'd take that last part seriously.

Avoid.  Your professionalism, work/life balance, and desire to help others deserves far better.

The Women and Children’s Substance Abuse programs was the most toxic work environment I ever experienced. Staff were regularly threatened for not reaching productivity. That was nearly impossible because you had 10-15 hours of useless meetings per week. 
The problem supervisor openly held grudges and would set people she didn't like up for failure. She would regularly make us stay overtime for said meetings without compensation. Managers would regularly throw work on top of you without actually lending a hand themselves. If you had the audacity to bring this up then you weren't being a "team player." I could go on, but unless they remove ALL the managers and leadership of this unit, things will stay the same. It's a blessing I'm not there and that I landed in a much healthier, better paying, stable environment with bosses who actually care and try to help you.

Managers and up leadership is trying to improve workplace and the company culture. With that being said there is a culture of gossip and not a lot of acceptance of diversity among staff. A full week of training on diversity would be needed to help this, I'm not talking about a summary training I'm talking about a training done in full depth with discussions and data. I do like working here but I felt like there was a lot of gossip that made the workplace uncomfortable. Most of the staff are really good people but some need training in Psychology and sociology to better understand the population they are working with. Overall Rediscover is a great company with great benefits that need some changes is staff training.

So far my experience at ReDiscover has been great. The staff has been very helpful in teaching and trainings. Everyone was so welcoming and I wasn't rushed into my caseload. The culture of the work place is alright, it's a little "clicky" in some areas but for the most part everyone is very nice and willing to make you feel at home. The hardest part of my job isn't really the job itself, its learning all the different ways and resources that are out there to help out clients- it's a lot of information to take in about the community. The most enjoyable part of my job is watching the clients grow and succeed in their journey. It's truly amazing to see someone's face light up in an "AH HA" moment when someone clicks for them that helps better their recovery journey. 

The leadership could be much better, and the company would have a better work environment if HR attempted to have the employees best interest at heart, rather than HR working for leadership.  Employees are not always treated fairly.  If a manager does not like an employee the work environment can be rough, as there is nobody in the organization to go to for help.  The concept of the organization is good, and the organization has potential, but it is managed poorly.   Several of the programs within ReDiscover struggle due to not having good leadership.
There is a lot of turnover of staff.

Top Job Titles	Average Salary
Mental health therapist 1 salary reported	$31.00 per hour
Licensed professional counselor 1 salary reported	$52,112 per year
Health coach 1 salary reported	$21.57 per hour
Dietitian 1 salary reported	$31.00 per hour
Crisis manager 1 salary reported	$20.00 per hour

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