sales representative

account representative

account manager

implementation consultant

product manager

RealPage Inc

They like to mass hire a ton of unqualified people, "train" them all at once (I use the term "train" very loosely), watch the ones who can't handle it drop like flies, and then when the busy time of the call center ends they will fire people on any kind of mistake they can find because they obviously overstaffed.

I watched people get fired for the silliest reasons. They pretend to make you feel safe but you are 100% disposable to them. Also they make you sign a clause in your contract stating that if you were fired for any quality/attendance/company mistake they don't have to pay you unemployment benefits even if you've been working for them for over a year. And of course when you get fired it's for one of those mistakes.

They have this silly computer program that claims you can "work your way up" to higher paying positions by watching training videos and submitting your qualifications, but they pretty much ignore the entire system and CONSTANTLY hire people from outside of the company.

The employees are nice, the benefits are nice, but none of that matters when you run a company so loosely and without morals. 

One year after I was hired I discovered from an Audiologist I was hearing impaired and had to get hearing aids to correct it. But I still had to remove my hearing aids to put on my headset or they would squeak loudly. Unfortunately even at max volume I could not hear my customers. I was told to contact HR for help on getting a phone with louder volume. HR never responded to any of my emails, and never replied to my calls. Every time I called I was sent straight to voicemail. No one was there to help me. Eventually, this led to me making a quality mistake and I was of course fired on the spot. Even though it was my first mistake I ever made working 1 and a half years of no mistakes. A mistake that could have been prevented if I could get ANY help of any kind. My last Team Lead (boss) was hired outside of the company and kept feeding me the same garbage to just "keep trying to get in touch" with HR. She never tried to hide that she did not care to help me at all. She even expressed annoyance with me at times, telling me to get back on the phone. 

And to hide all of this immoral stuff they do, they give free food and pizza to the employees then ask the employees to take a break to take a survey on how well they are doing, and they submit all the positive surveys to try and obtain the "greatest place to work" award. Gag me with a spoon, it's pathetic!

Working at RealPage as a Product Support Agent has been a significant disappointment. The demands placed on Tier 1 support agents are overwhelming, and the pay does not reflect the intensity or volume of work we handle. The Omni-channel system ensures that cases come in non-stop—it’s like trying to fight Medusa, with new challenges constantly appearing as soon as one is resolved.

Unfortunately, individual contributions are rarely recognized. There is a lack of positive reinforcement or motivation from management; instead, feedback primarily focuses on what we’re doing wrong or complaints from others. The new initiative to be “sickly sweet” with clients—essentially prioritizing excessive kindness over resolving issues efficiently—feels misguided, especially since it’s driven by the need to compensate for the frequent glitches and shortcomings in the software.

The quality assurance (QA) process is demoralizing. Even if you fully resolve a case to the client’s satisfaction and leave them absolutely delighted with the outcome, QA can still score you as low as 40 for minor oversights. For instance, forgetting to attach a single document or asking one too many questions to gain clarity can negate all the hard work you put into resolving the issue effectively. This rigid and overly punitive system undermines morale and discourages thorough problem-solving.

The work culture lacks collaboration, with team members frequently responding to questions with condescending attitudes rather than offering support. Training is insufficient to prepare agents for the workload. Sessions are often rushed and unrealistic, leaving employees scrambling to meet expectations. The PTO system is another pain point. Lower-level employees accumulate PTO hours slowly and often struggle to get approval for time off due to limited availability and poor scheduling policies.

Overall, RealPage doesn’t seem to prioritize the well-being of its employees outside of the executive level. While it might offer opportunities for those in high-level roles, I wouldn’t recommend it as a serious option for anyone considering a career in customer support or entry-level roles.

They do NOT CARE ABOUT YOU. If I could repeat that over and over I would but there's no need to I said it and I mean it. If you are out too long even when you have the time covered they most definitely are going to find every reason to get rid of you. Let me tell you this and this is exactly how it works for them ... if you are not meeting their numbers then you are no good to them they are all Smiley to your face and act like they care about you but in reality they do not at all the only reason they'll tell you to keep up the good work is because you're keeping their numbers up and you're making them look good they don't care about you looking good they care about themselves and that contract. I could go on and on and on and on. I have been a manager myself and any manager knows that you are not to micromanage if you want your team to succeed and do well when you micromanage you put your team on eggshells and they can't concentrate you cannot stand over someone's shoulder as they're talking on the phone to a customer it just does not work that way and it will not be their best work if you're standing over their shoulder. This place is absolutely disgusting when it comes to the management and I'm talking about all management. Oh yeah and those gifts that you win actually come out of your paycheck so you don't really win anything they make you pay for it out of your paycheck I found that out the hard way so don't ever accept a gift from them if you decide to work there and when I say A gift I'm talking about like a rice cooker or an air cooker or Xbox or PS4 ... you name it and you'll win it but you'll be paying for it now tell me that isn't something else. I believe I'm done here I've said what I've had to say because I could go on and on and I don't want to I think you guys catch my drift this is not a place to make a career out of at all. And if you're the type of person that likes to work your way up like I am and that puts all your effort into everything you can and you do everything they ask of you for raises don't expect to see one, I'm serious. Good luck to those of you that do work there and good luck to those of you who decide that you do want to work there.

Worked here for a year and a half. Pay was decent, during the summer months we were really busy and was offered a lot of overtime. Call Center was open from 8 am to 10 pm everyday (including holidays). Apparently people call for apartments after the office closes. Overtime was great during the summer, we got a bonus if we came to work everyday, usually around $25, and they had bonuses for people who had good scores on their QA. 


When you get out of training they give you a standard schedule of 11am to 7:30pm. Upon request or with tenure your schedule can change to an earlier schedule. I put in 5 requests after Ive been there for 6 months to change my schedule and they either forget to change my schedule or they never change it at all. You sometimes get yelled at by customers on the phone because they are mad because they called a call center or that we do not know any information at all. I have had to literally hang up on people because I could not deal with their attitudes. One girl left out the door crying because she had a "mental breakdown" (it was her first call center job), people have left the next few days after they were hired because they could not handle the call flow. I think if I go back I don't think anyone would still be there that I knew before. 

After getting fed up with the department, I tried other departments that were suitable with the schedule. Unfortunately even though we were in the Real Page Family, no other departments would consider me even though I showed up to work and was a good employee. Moral of the story is if you work for Real Page do not expect anything but extra money and to stay in the same department for years. 

Before I left they did some changes as in switching managers and leaders so maybe things have changed. Im not sure, but hopefully things will get better. I would recommend if you are trying to get call center experience as this will get you experience.

This job saved me, I’m very thankful for my team and all the experiences I’ve had so far. They have the infrastructure to work from home and are able to accommodate you. The pay is solid, we recently got a substantial companywide raise. A couple of the things that aren’t great, keeping up with adherence can get annoying and I wish it was handled better because being managed on your away desk time needs some work. As of now adherence allows like 20 minutes away from desk time per day which I feel like should be made higher just because we are human and need some away time  to use the restroom without being punished for it.  You need to schedule off time a month in advance to get approved for time off, other wise you have to petition with your team lead or hope you get approved for unpaid time off which is just a major inconvenience in my opinion. Also, I completely understand that call quality is important and it is, but being more reasonable on associates abilities and expectations with being able to do everything we’re needed to o while providing good customer service would go a long way to help lessen stress on associates here when grading our calls. Those are just the main gripes, otherwise it’s a good place to work for a call center. You can choose your schedule and asked to get it changed and adjusted which I liked. The training is excellent and the teachers are the best I’ve ever worked with. Management, at least for us contact center associates, is great. The supervisors are understanding and work with you. The systems we use are intuitive enough to work with. There have been some major updates lately which I feel is a step in the right direction. Overall I feel like it’s a great job that could be better with work life balance due to off time.

Good company with big potential for growth but internally not impressed. Environment is combative and somewhat uncollaborative. It seems the company works well in crisis management versus being proactive to establish processes before explosive events occur. Very difficult to offer good solutions or processes for future improvement as it is not recognized. Takes a long time for anyone to listen. Employees are not recognized for hard work or if a customer review comes in, unless your are under someone's wing.  Management/leadership has a lot to learn about empathetically coaching their employees in a positive way as tempers flare quite a bit and no accountability exists for inappropriate behaviors. Micro-managing is the norm and results in an increased employee exiting, however HR is not engaging enough to analyze for the right solutions. HR has been seen too be very much unethical in their dealings, their approach and being a confidential partner when needed. Everything gets back to the source somehow. For a company that makes a lot of money, it does not trickle down to the employee as it should since they are the driving force of the work. This company has the potential but the management needs to go as it starts there and trickles down. Has the possibility for greatness but has to clean house internally and recognize their employees more as this is not a 40 hour job, encourage open discussions for improvement and provide the support when asked and not asked.

Filled with leaders who have risen to the top because of years with the company or personal relationships with other leaders.  95% have never worked anywhere else which leads to Stockholm Syndrome across the company.

Lots of high functioning bullies who are allowed to behave poorly as long as revenue continues to flow.  CEO and senior leaders view pitting people against each other as motivation and sport.  The word "collaboration" is used but the behaviors are not fostered.  Low emotional intelligence!

Headcount continues to grow exponentially because low skilled and inexperienced leadership refuses to invest in infrastructure that would automate most repetitive tasks and CUT headcount.  Back to the first point- they don't know any better and refuse to listen to anyone who does.  You can't simplify when you continue to add hands to the pot!  Two years spent investing in and installing a world class unified ERP would set the stage for continued growth thru acquisitions in the future.  Hello seamless integration with little client impact!

The CPO loves to quote the employee survey results and the new HQ.  Survey's are numbers games... the more lower level heads you survey, the more likely your numbers will be good.  Lower level employees aren't as tuned in or exposed to the drama and in-fighting, especially those in India and the Philippines where the headcount is being added.  And how about investing in infrastructure systems instead of a million dollar staircase??  Talk about out of touch!

If you enjoy the blame game and aren't frustrated by widespread inefficiency, this is the culture for you!  Otherwise, just keep going.

I worked at RealPage for several long, hard months. I was hired with the impression that I would be working as an "help desk" position. Instead I worked in Product Support taking back to back calls. Training is literally someone giving you 5 huge books and reading them to you verbatim for 8 hours a day, 5 days a week. The OneSite product is huge and has a million different variables and ways to break it so it's nearly impossible to be trained 100% how to fix all of its issues, and believe me it has TONS of issues and hard EVER works correctly. 1st level product support agents have absolutely NO rights and NO voice whatsoever. 1st levels ONLY take calls... they don't get meetings or time off the phone and no one wants their opinions or feedback even though they do the bulk of the work. 1st level agents are secretaries. They get yelled at by the clients, they take notes, and forward the information to another group. Nothing more nothing less. I have NO idea how a first level ever promotes to a 2nd level when they are giving no rights, but the treatment of 1st levels explains why the turnover rate is so high! The average length of time for a 1st level to work is about 4 months before they quit. RealPage doesn't care about their employees. I absolutely hated my time at RealPage and leaving was one of the best life decisions I have ever made.

The only good things about this company are the hours and the flex schedule.  Everything else results in a highly toxic, degrading, and offensive work environment!  I use the title "management" very loosely, as the managers here have absolutely NO CLUE what they are doing or how to do it.  The corporate and executive levels of "managers" are "Blind Eye Management"....meaning they turn a blind eye to everything that goes on in this company!  Employee harassment, ridicule, and even predators in the restrooms.....they just ignore it.  When you file a complaint, it gets "lost".  If you file a complaint to HR in person, they just look at you like you're speaking a foreign language they don't understand.  

Nobody knows what they are doing.  I had to constantly tell my manager how to do THEIR job because all he ever said was "how do you do this, I don't get it"!!  I worked in a department that had nothing to do with customer service, but somehow my number got out to some customers, as they claimed they kept getting "passed around" to people who didn't know anything, and I was the ONLY person to help them with their problems.

"Raises" are nothing more than insults.  Like most companies now, they give "blanket" raises.  So everybody get the same raise, and nobody gets a raise based on THEIR work or skills.  Another reason there are so many people here who only show up and pretend to work....pretty much free money.

Flipping burgers is a more rewarding job than this place, and you have a better chance of advancement and training than you do at this company.

I never expected to be at Realpage as long as I did. I had not planned on staying in Greenville forever, but as time went by and I had trouble relocating, Realpage continued to provide me with the best work opportunities. They have great entry-level pay and benefits, and in addition you can increase your pay scale based on your yearly work performance, and there are even a few incentives that can even lower the premiums for your benefits.

But the pay and the benefits are not the only reason I stayed. Even though I am not all that outgoing, my coworkers and supervisors still made efforts to get to know me a little better, and developed a couple genuine friendships. Even some of the people in other departments who I only saw in passing had something kind or encouraging to say to me if they noticed I was feeling a little down.

Finally, the management views us not as a resource but as the most important people they serve. They realize that without our enthusiasm for the services we provide, they cannot provided the best solutions for their clients. They regularly acknowledge us when we do good work, and they are always putting on some fun activities or providing us with a free lunch.

I'm glad for the time that I spent working for Realpage. From time to time, I may have found my job taxing, but the workplace environment and the people there always made me love being at work.

Top Job Titles	Average Salary
Sales representative 10 salaries reported	$61,750 per year
Account representative 22 salaries reported	$123,368 per year
Account manager 17 salaries reported	$108,153 per year
Implementation consultant 6 salaries reported	$95,083 per year
Product manager 10 salaries reported	$119,300 per year

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