outside sales representative

finish carpenter

lead installer

carpenter apprentice

sales representative

Reborn Cabinets Inc.

Working at Reborn Cabinets has taught me the value of customer service when it comes to interfacing with clients via phone. In the short amount of time working at Reborn I have increased the role of responsibility and leadership within this company. Starting as simply a level one phone operator, I would contact potential clients via phone and set them up with complimentary design consultation. Now, I am handling most inbound phone calls, have my own email account,  I am responsible for our designer schedule changes and maintaining their personal appointments and calendar, schedule secondary measurements from point of sale projects, process all contracts of newly sold jobs, handle money, checks and credit card statements from clients. It is a fast - paced environment and I have been able to fine-tune my organizational, interpersonal and administrative skills. The most difficult part of working at Reborn is the lack of organization and communication within the Design Team Call Center and the Project Team Call Center. These two departments are separated within our office and cause customer needs to slip through the cracks when getting them directed to the correct department. Also, with the amount of work we do on the computer and the three different CRMS I use daily, the technology is outdated and causes our system to crash and therefore valuable data and customer information to be lost. I believe that the two call centers be merged into a larger facility, which would lead to better organization and communication as a whole, thus aiding to the successful flow of the company.

My List of Pros and Cons of working as an apprentice reface installer @ Reborn SD for 5 current months:

Pros:
 -High Demand/ More than Plenty of work to be done/ Overtime usually Always Available.
- Transfers to different jobs bring good sights/viewpoints.
- You Learn at your own pace at Reborn and you can be a Lead installer and run your own projects/jobs anytime you are fit and ready to enter lead installer training.

Cons:
- Highly Underpaid work, pay with know-nothing experience starts at $16 ph and caps at $16 ph regardless of your experience level and arsenal of tools after 90 days. If you do request a raise after 90 days, good luck with that, once you get in touch with Reborn Management for the 2nd or 3rd time, you will fall into the Black hole of never getting a call or email back for months and there go your raise wages.
-Mileage Reimbursement after 40 miles is often inadequate gas reimbursement considering the frequent amount of heavy loads of warehouse materials that apprentices are required to transport from warehouses both in Anahiem, CA and San Diego, CA with personal vehicles.
- Understaffed. With so many job plans being measured wrong, cabinets arriving in the wrong size, materials missing on jobs, jobs not being scheduled timely, all happening at the same time, few installers and appentices opt to stick around and produce at the end of the program.
- Treated more like Independent Sub-Contractors rather than Apprentice Employees (Very little - 0 hands on training, rushed into the field, all production must be done with your tools $6000 min., and Reborn’s Materials free). Many needed Trade-Secret/handy consumables are encouraged to be to added to your arsenal with no company reimbursement for them.

Reborn promises the world at your fingertips and a company filled with opportunities. They tout awards for ethics and upholding core values like respect, caring and giving back, integrity - all while boasting that it is a family operated business with values. Sounds great right? If only it were true! Instead what they deliver is a culture of passive aggressive inaction and are great at appearing helpful while demonstrating through actions they are either unwilling or unable to follow through and actually help. They are well trained to deflect any wrongdoing back onto the employee no matter the circumstance, deceptive and misleading in both advertising and appointment setting at all costs (even when Reborn does not offer the products they asked about wasting people’s time along with the rep sent to their home). Imagine being fed manure and being told to be thankful for the nourishment. They are deceiving themselves into thinking their high turnover is because the job is too demanding, that only the best can thrive but people leave bad management not bad jobs - and I’ve seen countless great employees burnout and part ways for better opportunities. They also continuously have errors in payroll that are the responsibility of the employee to keep records, address and verify. They should seriously reconsider several business and leadership practices, it’s is a shame to see what they could be instead of what they work to appear to be. 

 

My co-worker and i would meet with our supervisor at  the start of every job where we would find out where we were headed, who's house we were working on and the project that had to be done. We would find all this out in a Work Order. Day one would be prep for the job such as, removing door and drawer fronts, laying down protective paper, and using plastic to hold in dust from sanding the face of the cabinets. Day two would be mostly cutting and applying new faces onto existing sanded cabinets. Day three would consist of mostly finishing touches such as corner molding, crown, bay-shoe, and what not. I was completely unaware how to do any of these tasks at first, and was only trained a few months into this work. I caught on very quick for I do extremely well with hands on work and I am a very fast learner. Management was very helpful and pleasant to deal with from a day to day basis. As for my coworkers, they were the ones who trained me and got me going and I will always be grateful for what they've taught me. The hardest part of the job would be either not knowing where I would be going or how long a job would take. Also, the milage that had been put on my car and the long trips. I enjoyed just about everything there was about the job. Working hands on is the best way to work because time flies by. As well as it is basically a daily exercise. I greatly enjoy seeing the finished work and what I had accomplished.

So called managers have double standards, favorites and show no leadership qualities that they can groom their employees, Reborn has a high turnover rate, Management will not take accountability for their lack of leadership, They need to stop belittling their emploees, Management does not hire people that has more skills or that is more intelligent than the managers themselves, They fear their job will be in jeopardy, They have a great marketing division, One of the best things about the company. 
No true leaders on the management team. It's like being in high school.  It's a very young company that has a very weak installation team and a controlling mentality with all management. Tons of problems with their business model. Very high turnover in the whole company. Many install problems, intallers don't show up, no phone calls, and lack of follow throughout the departments. The grandson was handed a job and can't manage it like a mature professional. They don't work as a team. Everyone is out for their ownself. There is a big blame the other department mentality.They teach a bully mentality, if you speak up you will be bullied and try to make you quit. They should know the turnover rate is still high because one person is still there and they keep on promoting this individual.

I could honestly go on for a while complaining but that's why I left....it's behind me. BUT I do want to simply warn the person considering. They speak a great game. "most make 6 figures"....doctor/lawyer money without the stress. Well first that's just not true. Do the math. Not to mention you will hear every rep tell you, TRACK SALES because Reborn seems to mistakingly underpay but never do they mistakingly overpay. usually mistakes runs both ways....Management is beyond bad. NO support. NO help. NO training. Just "why didn't you close this last night at 1030pm" (they tell you 1 week you will work early schedule (9 or 10am and a 12 or 1pm and the next week the PM shift which starts at 1pm and your last is usually at 6 to 7 pm. It a 2 hour pitch + paperwork. A PM appointment generally will not close because of it. Corp/Costco tell them 60 min appts (when we know its at least 2 hours) so at 9-10pm you "close".......how often do you think they are ready for the hour paperwork party at 10pm? Some.....but that's why they give those appts to new reps which is fine. Just don't lie. So, don't believe the AM/PM schedule. You get your next days schedule at 8-9pm the night before so plans, kiss them goodbye. If they would have been honest (I didn't even go into payments issues with car, expenses, etc) I would have never complained.  It's on me. But when they lie to you...it's on them. Horrible place to work!

(Phoenix). You'll need Truck  and thousands in tools for the $27 pay . 10 hour minimum days some months you'll work every Saturday for months on end.  Management (Estabon) is terrible at managing. Pay is capped, and there's no room for you to move up. There are very slow weeks or months you won't have any work because of how they schedule jobs. Other months, you'll work 6 days a week nonstop. If you want to be at work all day 6 days a week, go for it.  Good luck trying for a raise. You'll get the run around. They want you to give them a few months' heads up if you need any time off. Prepare for Estabon to micromanage you. Check up on you, call you, and nit pick every part of your job and show up randomly to work. Walk you or sit outside to try and catch you doing something. 4 people quit within a few weeks of him taking over. Almost all the leads quit or wanted to quit when he took over . Monday morning meetings, he'll probably threaten to fire everyone. They can't keep workers so you'll see a lot of people come and go. At least the smart ones go. There's a handful of guys that stuck around for a few years. You might have 14-hour days to finish up jobs. Have you ever missed high school and all the gossip and talking behind people's backs ? If you did, you'll love it here! There's plenty of that to go around. I urge you to find any other job, believe me. 

In a typical day you will drive through 3 - 4 county lines to arrive at an assigned lead that is most likely not vetted or even carefully looked at. Regardless of your home location you will drive all over the place. I have learned that i will not work for a company of empty promises again that raise their prices just to justify another salaried executive position. Sales management is submissive to the VP of sales, and you must be a submissive robot in order to receive a promotion.  It is highly unfortunate that this person has been in the position for so long and has done nothing wrong. For management in all departments, it is basically their way or the highway with no allowance to free thought or ideas unless they are their own. The culture is basically survival being that if you have to roll over at another's expense to get ahead that is what goes on. I have never seen such a revolving turnover. The hardest part of the job is actually stomaching the training leadership with untested and result less retraining keeping things the same! The most enjoyable part is actually having success when you are left alone to do so! 

At Reborn, the workplace is a dynamic hub of innovation and collaboration. As a fast-paced organization, we thrive on our ability to adapt quickly, solve problems on the fly, and work seamlessly together to achieve our goals. Our commitment to team building and creating an energetic work environment makes every day an engaging and rewarding experience.

Flexibility and adaptability are key, as priorities can shift rapidly, but this is where our team's resilience shines. The open-concept office and regular team-building activities help maintain a high-energy atmosphere and promote a strong sense of camaraderie.

Leadership at Reborn is approachable. Managers are invested in your professional growth and are committed to providing the resources and feedback needed to succeed. They set clear goals and encourage open dialogue to ensure everyone is aligned and moving in the right direction.

Working at Reborn is an exhilarating experience for those who thrive in a high-energy, team-focused environment. If you’re someone who enjoys being at the center of action, solving complex problems, and working alongside passionate colleagues, you'll find this to be a fulfilling and stimulating place to build your career.

What is the best part of working at the company?
The product is of top quality. The installation and completion of product is all above expectations. 

What is the most stressful part about working at the company?
You are constantly evaluated for performance. If you have a bad two week, period followed by a second bad two week. You can be terminated. Working for this company. You will feel that you are constantly being graded.

What is the work environment and culture like at the company?
This is a large company and you are working out of a satellite office. There are many times it feels like corporate does not have a full grasp of what is going on locally. When you try and bring it to their attention, it will feel like hitting your head on a wall. 

What is a typical day like for you at the company?
There’s no typical day, you could start at 8 AM with Training and our meetings. Then take appointments with your last appointment finishing up as late as 10 or 11 PM. Then there will be days where you only have one appointment no meetings or no appointments. On average with customer service needs, this is more than a 40 hour a week job.

Top Job Titles	Average Salary
Outside sales representative 4 salaries reported	$107,500 per year
Finish carpenter 4 salaries reported	$23.75 per hour
Lead installer 26 salaries reported	$101,250 per year
Carpenter apprentice 15 salaries reported	$19.50 per hour
Sales representative 3 salaries reported	$83,000 per year

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