document specialist

operations associate

production

location manager

courier

Recordsforce

I've held three positions at Recordsforce in the last couple of years.  The first was joining their temporary data entry project.  It provided easy, repetitive work for someone in immediate need of a temporary job.  The hours weren't always steady due to the nature of the project, but the job wasn't bad.  Come in, pick a computer next to your work buddies, and plug away for 8 hours.  You had little responsibilities and just played it by ear each day.  They were always upfront about the job being temporary.  However, the exact end date of the project was never clear, which made for stressful weeks in the spring leaving you always wondering if you were going to be laid off that week with next to no notice.  Due to the nature of the work, this was difficult to avoid.

My second position was being the floor manager and main trainer for new staff for the temporary project.  This was a great learning experience for me, as I had no management experience prior to this.  Teaching and interviewing potential hires for the project was fun, and I enjoyed my day to day duties of managing the staff.

My third position at Recordsforce is IT Technical support.  Prior to starting this, I had no IT experience and a decent knowledge of computers.  Recordsforce was willing to teach me anything I needed to learn to do the job, which was fantastic.  I have been able to build up a decent skill set in IT, all with thorough, on the job training.

Health insurance is good and has low monthly payments and deductibles.  It does not include dental or vision, though, which is a bummer.  A good amount of PTO is given.  Sick days aren't included either, which I'm really not a fan of.  Management is always recommending you stay home if you are sick, but they aren't willing to pay you for it.

You'll notice this online, but timed bathroom breaks are a constant negative issue that is brought up.  I have to agree.  You are given 20 minutes of paid break a day, which you can take whenever you like.  You are required to only use the bathroom within this 20 minutes of paid break.  So technically they aren't timing your bathroom breaks, but you have a limited amount of time in which you can go to the bathroom.  If for any reason you go over the 20 minutes of break, you are not paid for that time.  This feels dehumanizing if you have any particular issue that may cause you to go over that break, which includes bathroom times.  A little slack here in the workplace would be appreciated.

Overall, I enjoy my job here.  Working in IT always brings unique problems to solve each week, which are challenging and rewarding when solved.

I had high hopes for my position here.  However, the pay was way too low to maintain a living wage here in NH.  The job itself is not difficult if you know data entry but there is a lack of training and a free for all type work environment that makes it difficult to learn your job as people are allowed to take work and can take the easier work first.  They offer bonus but it's not fair for this reason.  Management is not supportive and I was left on my own to figure things out many times and ask coworkers.  Thank God for some exceptionally nice co-workers which was a pro.  You are not encouraged to have a team-like environment once working there as you are timed for breaks and while you're working which is not conducive to an environment of talking with co-workers or you will lose time away from your productivity.  It is loud in the office due to scanning going on and not very comfortable but they do allow you to work at home in some positions.  Honestly, data entry should always be allowed to work at home.  You can change the hours of your schedule from week to week which some people may like.  The work situation leaves a lot to be desired again as people just take what they want and not everyone is working on the same tasks.  They are in the process of putting in a new system but I still don't see a great benefit to helping improve the fairness there.  They do some team events but they don't really try to get people involved.  They just tell you about it and if you're there, you can participate.  

What is the best part of working at the company?
Relaxed dress code and the option to keep your headphones in all day

What is the most stressful part about working at the company?
It was great till it wasn't. Callous HR and management team who will have you training your replacement on Tuesday and by Thursday, ushering you out the door. Despite bi weekly check ins where I was told I was a fantastic employee who was doing a great job, rarely called out or took time off. Overall it is a huge popularity club with management, if you're favored, then will take care of you, if you are not liked, you won;t last long. It is a HUGE red flag with any company when most of the employees have only been there a few years or less, they would rather fire, than start over, over any little grudge. The production floor is run by fear and intimidation, if you share any ideas or thoughts on improvements they will quickly shut you down and make you feel like you're dumb. For a company that portrays an anti bullying environment, they shouldn't be the ones running the business by fear, popularity and negativity themselves. 

What is the work environment and culture like at the company?
Callous HR and management. They try and improve the work environment by having spirit weeks which feels more like middle school events. You are disposable even when you are constantly told what a great job you are doing, zero job security

What is a typical day like for you at the company?
Days can be boring. Leads are always in meetings and not always on the production floor. Some days work is scarce.

Lots of micromanagement.
Upper management has been there forever so if you have new ideas they take it as a threat, rather than helpful (even when they ask for your ideas)
A few of them have lost the light in their eyes too. ot a healthy workplace. They like "yes people" and despise if anyone ever has an idea outside of their small box. 

Every Thursday management has a meeting where it feels like chummed water, usually if someone is mentioned they'll be sent packing shortly after,  even heard upper management freak out and be like "I'll go fire everyone out there right now" over something small that could be handled actually talking to their employees rather than hiding behind google chat and old processes.

Their culture was fading the past few months I was there. Everyone in upper management was stressed about moving locations, but would never accept any offerings of help from me or my team, and kept things to themselves instead of communicating for assistance. 

Turn around here baffled my brain as a manager. They'd rather hire and train new people than keep a great employee and give them a decent raise. It was easier to just replace the seat. 
They preach this "we care about our team" but deep down everyone is a number, and they could care less how the vibe is on the actual work floor, as most upper management has no idea what's going on there. 

What is the best part of working at the company?
Pick and choose your hours and relaxed dress code.

What is the most stressful part about working at the company?
Upper management and leads will have you training somebody on Monday and on Tuesday you’ll be fired and out the door. A big red flag for any company is when a majority of the employees have been there fewer than five years definitely prefer firing and starting over. There is a lack of growth within the company and not many positions to promote to. For a business that prides itself  in equality there is a lot of favoritism that goes on. The company will tell you you’re doing fantastic and you’re an amazing asset to the business one day than the next day you’re being let go. 

What is the work environment and culture like at the company?
Upper management runs the floor by fear and intimidation. If you are liked by them, you’ll be all set as soon as you’re not appreciated by them you’re out the door. People are very much disposable, which is why their workforce is largely new people.

What is a typical day like for you at the company?
Most days can be quite boring at times and at times there is a struggle to find work and things to do. Upper management spends most days and endless hours in meetings so we are left alone to figure things out.

A typical work day consists of standard data entry, you’ll be sitting in relatively uncomfortable chairs at a bright screen for quite some time, and will be told how to spend your breaks (they recommend the restroom, or a quick stroll through the break room). 

For a temporary job this place will do just fine, and you’ll make okay money for consistent typing. If you’re new to the office setting, this is a good step in that direction, as you get some halfway cubicles to work in but the mood is still light.

The shift leaders/superiors and IT crew will be your best friends here, but management and HR will be aloof and can be quite frustrating at times. They won’t see you all the time like the shift-leaders will, and come off as rude and insincere. This won’t be a problem if you’re not socially driven.

This job can feel very isolating and at times mentally taxing, as you’re processing information over and over without being allowed to interact with other employees. If you want an easy, standard job and don’t want to deal with people (customer service), then this will be perfect for you. 

I really want to say positive things about the company as I truly support the service they provide. How they treat their employees, however, is unsatisfactory. It is potentially a good short term side hustle to earn extra money, but certainly not a career. The work is sporadic; often feast or famine so job security is not guaranteed. Equipment constantly breaks down so work is not always guaranteed in that aspect as well. The work is tedious and often feels dehumanizing as you are timed for every single task you perform. You are essentially seen as a production machine rather than a valued employee and team member. Work expectations are often unrealistic, unclear and inconsistent due to poor management. The turnover rate is very high which also contributes to a lack of transparency and poor communication throughout the building. Management believes they can create a “fun” culture by holding spirit weeks and team building events which feel like one is back in middle school.  The best way they could create a decent work culture would be to talk to, listen to and encourage employee success which they do not.

Maybe alright for a teenager or someone needing limited hours due to college or whatever. But for someone who has been in the adult workforce and enjoys being treated like an adult, probably not a good place to work. You'll get a certain amount of minutes for bathroom breaks and if you go over, you'll be docked pay. You'll also need to bring in documentation if you or your kids are sick or if you couldn't make it to work due to weather or if you're late due to anything whatsoever. Otherwise theyll hold it against you. And boy do they keep track. You'll have weekly meetings with "management" in which theyll ask for documentation or give you poor "scores".. you'll be asked to enter data as quick as possible and if everyone does really good and the team gets ahead, your hours will be cut due to lack of work. It's a lose/lose situation. You'll need to be at their every call until they dont need you anymore, and then you're just sort of disregarded.  Also, they'll mention there is advancement possibilities and possible management positions available to those who do well but it's not true.

This company really does care about its staff!  We do team building once per month and have had fun doing scavenger hunts in downtown Portsmouth, the company buys everyone lunch once per month for a get together to talk about what's going on with the company, we get bonuses for great performance. We just did a harbor cruise and could bring a friend and there was an open bar. 

You can take as much break time as you need, but you only get paid for the first 20 minutes. It seems like some people who worked here don't understand that policy, which is too bad, because I know they changed their software to support the break policy.

It is a small company and everyone gets to participate in pretty much any kind of work there is to do. Everyone is cross trained and the work can be very busy at times and then when projects are finished, we might not be as busy and can take time off. The management is very flexible with scheduling.

To get this out of the way first: yes, the work can get boring. You should expect this going in. If you're someone who will lose your mind sitting at a computer and typing for hours straight or filing papers nonstop, this is not the job for you.

Outside of that, I would absolutely recommend working here. You can basically work whatever hours you want, including overnight or weekends. There are no dental or vision plans available, but the company fully pays for your healthcare premiums (at the cost of not having options to choose between, but the policy they have is excellent) and has good pay and bonuses as well. The atmosphere is nice and you can listen to music or podcasts while you work as long as it doesn't interfere with your productivity. 

Top Job Titles	Average Salary
Document specialist 7 salaries reported	$16.75 per hour
Operations associate 1 salary reported	$16.25 per hour
Production 3 salaries reported	$17.42 per hour
Location manager 1 salary reported	$21.50 per hour
Courier 1 salary reported	$20.50 per hour

Working at Recordsforce: Company Overview and Reviews

Recordsforce

Recordsforce Ratings

Popular jobs at Recordsforce

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected