local driver

associate manager

truck driver

assistant store manager

social media specialist

Red-Racks-Thrift-Store

Just a fair warning to start off with, look for somewhere else! Don't waste your time with this place. I drove for them to get box truck driving experience and it was one of my worst decisions. It started off okay, just driving and delivering product/picking up donations. As time went on the tasks got more stupid and don't fit your job description. Management is extremely sloppy and shady. They play favorites and only care about the people working inside the store, they don't care about their drivers or warehouse people. As a driver the typical day would be delivering product to one of two other stores, then hand unloading without any help, and then getting complained to about the product delivered. After you're done with that you get to do customer pickups. A lot of times it's decent stuff, but other times it's gross, nasty, broken stuff that you have to pick up anyway, even though it's driver discretion, but customers complain too much about it. The pickup service is FREE. But expect people to take advantage of it and give you their garbage, but management doesn't care. On top of doing this, you're lucky if the address is right, or the description of the pickup matches what you get. You have to move some really heavy objects by yourself to your lift gate, so take a dolly if you can find one. 

Management is very unorganized, so be prepared to call and ask what you are supposed to do. There are storage trailers 25 minutes away that you will have to go and rearrange by yourself and take 50-100 boxes..again, by yourself hand loading them. Management expects you to not be gone long and to come back around 12-1:00 with 3 hours of your day left. 

You can get yelled at for stuff that's not your fault, and things get blamed on you even though you have no idea. There are no benefits at all, so if you need insurance then forget about it. Promises aren't kept and reimbursement for things aren't done. You have to pay for your DOT physical and they don't reimburse you, that's $80 our of your pocket. 

The warehouse is disgusting and they promote people to supervisors that have only been there for a few days. Employees steal, as mentioned in other reviews, and you end up losing personal objects. My truck was broken into and stuff was stolen that was mine, they just said "sorry" and moved on. 

Your best bet is to stay far away from this place. You've been warned.

Red Racks has so many problems on many different levels. The corporate management is TERRIBLE! They do not care about their employees as human beings, but instead see them as a cog in a machine. 
The assistant managers are forced to put unrealistic expectations  and harsh punishment on their employees or they face consequences themselves, and I honestly feel terrible for them. They are underpaid and overworked for little to no compensation. The manager who worked over me is about to work 19 days straight so a big corporate manager can take a two week vacation.  
I've worked on the front side and productive aspect of this company and both are incredibly high stress-the front because of the rude and uncaring customers and the impossible tasks corporate expects of the cashiers. 
The production area was probably ten times worse than the front due to the unrealistic quota they were asking their cloth team to make with little to no training. No gloves are even offered as the sorters are asked to go through six donation bins a day: which include blankets and garments covered in animal feces, urine, blood, mold, bugs, and they are expected to find at least 1,100 pieces of cloth that are usable. The first week I worked there, there was no heat in the production area on a day it was 10 degrees and snowing outside, each person wore layers and layers of clothes and suffered through.
The turnover rate there is also insanity. I lasted about three weeks, and saw at least half of the staff either quit on the spot or get fired, and it was about to happen again when I quit myself.
This is a long review of this company, but if you are considering work here because you think this is a good charity, or you want to help people, turn around and go the opposite direction as quickly as you can. 
This company may have been a good charity before, and I don't doubt that a portion of their income goes towards disabled veterans, but they fundamentally do not care about the people they employ and apparently see people as expendable and usable for low wages. 
It's sad to see one of the better charity for profits turn into another money hungry corporation who just sees dollar signs instead of the quality of human life.
Do yourself a favor and work for small businesses, I promise they'll treat you better in the long run.

The typical day at work for this position consisted of sweeping and mopping the entire store thoroughly, followed after with cleaning the parking lot and being there to take and record donations, with a constant flow of taking and hauling out heavy bins of unaccepted materials and damaged items. The work was plenty in a stressful and compact environment as gaylords of donated clothes, misc., and media were brought in and out of the back room as the managers demand it. While management and coworkers made the workplace feel friendly, corporate's arbitrary guesstimated volume quotas were being followed akin to a gospel, resorting to writing up coworkers for not meeting the absurd 2000~2500 pieces per person per shift--in a goodwill store run by disabled veterans.
Taking into account for the relatively short time I had spent working there, I had learned to pace myself and how to properly keep a store neat and tidy before it opens, as well as what can happen when upper management does not take the time to undertake a review census for the average amount of items a typical employee can check, price, and bring out onto the store racks.
In personal retrospect, the hardest part of this job was the overweighed bins of trash a Backroom Stocker is expected to haul and dispose on their own--for asking another coworker for help only results in them having less time to match up to their quota, which in turn affects their ability to appropriately price certain items that were donated. Overall, the incredibly friendly coworkers were the most enjoyable part of this position, primarily for their conversive positivity even during the roughest of days.

I originally was hired at the Red Racks located in Lee's Summit and transferred later to the location in Kansas City. Lee's Summit managers are very hard working and dedicated to the company and really strive to be the best for customers. I, unfortunately, was diagnosed with cancer during my employment at the Lee's Summit location, and the manager at the time was gracious enough to let me come and work whenever I felt up to it (and I did, I was over joyed with the support from the staff). I am now cancer free and work at the Kansas City location where the managers are also very dedicated to their customers, but I, personally, don't think that they are quite as competitive as the Lee's Summit location(as far as competing against other locations). The most enjoyable parts of my job was the staff in lee's summit that made me feel welcomed enough that I sucked up the pain of cancer to just be around them. As well as the regular customers, who, interestingly enough, a lot of them shopped at both locations! So I still have them around to give me a good smile. The hardest part of my job, is really the pressure I put on myself; the Lee's Summit location really bred me to be this super productive, always moving and doing something kind of cashier. So when I transferred to the Kansas City location, which is a bigger store, I often overwhelm myself with trying to get the store to look as beautiful as I can each night.

The work is standard, easy retail work that you would expect. Generally any retail challenges came in the form of busy days or angry customers. 

The worst of it all was management and coworkers. Managers consistently had power trips or failed to communicate effectively. A non small amount of employees were still in high school and were unreliable, unfocused, or lacked experience to handle the more demanding situations that came with the potentially high stress or hectic environments that could sometimes pop up. 

I was eventually pushed out by newer management and through workplace drama. 

The firing process was done unprofessionally, with little desire to communicate, no warnings or guidance about past issues, and had no third party to witness the conversation. 

At the end of all of it, it felt like a club that had little professionalism. And good luck if you ever have extended medical leave or have to quit because of school or other opportunities because their policy is that they don’t rehire. 

This place is crazy, and they don’t care about you. 

Fun place to work, its a little dirty sorting through all the donations. But overall a fun place to work and a great place to start your first job. The cashiering system is the easiest system i have ever been trained on. The management is alright, just a little unorganized and scrambled sometimes. A typical day at work varies, we have tons of different customers that come from all over the place to thrift! Sometimes the customers can be very rude i.e. " Your prices are so high, i can get this at Walmart for the same price" Everything that goes into our store is valued whether it be from Walmart or a high end store they price everything accordingly based on its value and condition when it comes into the store. I learned A LOT from red racks i learned how to be a supervisor and was trained in every position of the store and due to the excessive amounts of people quiting without notice the management team had to pick up a lot of the slack but we were always able to get the job done!

A typical day of work would be to come in have morning meeting, and start to prepare the store floor (sometimes there were signs and sale tags you had to hang up for the day) Night shift would consist of counting down registers; reorganizing shelves and racks/clothes/shoes/toys; cleaning bathrooms and sweeping lobby floor.
I learned that work can be fun/hip and professional at the same time. Management was spectacular, the store had just opened so things were still in process of coming together but the managers were always nice and happy to see the employee's. They would buy lunch and desserts for the break room. Took the time to pull you to the side if you were slacking. The co-workers were amazing, al happy and ready/willing to work. The hardest part of the job would be the daily price changes and remembering what deal went with what day. The most enjoyable part of the job was being there, the atmosphere was live and exciting.

I’m gonna be honest, for the most part I loved my job. Training wasn’t the greatest, it was super inconsistent, but I enjoyed it and most of the people were great. Management is the problem. They are extremely inconsistent with changing the rules and not communicating it to everyone. They pick favorites and single out people they don’t like. They behave very high school-like. The assistant manager in particular had a horrible attitude and would single out people she didn’t like and make their lives as difficult as possible. You’ll be told that it’s safe to talk to the store manager about stuff and she’ll be fair and safe to talk to. That’s extremely untrue. Anything you confide in the managers is going to be spread around the store, even private medical information. It was so disappointing because I loved the job and the employees, but management made it a living nightmare. 

What is the best part of working at the company?
I enjoyed the work I was doing, probably more than anything I had ever done. That said, I was working with a woman who was allowed to do 20% of the work. Brought it to the manager's attention, nothing was done for 8 months. Finally, the environment became so toxic I just had to leave. What is strange, I would have fallen on a sword for my manager , but I only realized later, in retrospect, I was just another cog in the machine. The company made $550 million 3 or 4 years ago, but for some reason seems to be only able to pay new employees $12.30. I once looked up online to see where all that money went, considering it is supposedly a Not-for-profit organization. What I found, was that not all the money could be found. As hard as I tried, I could not find out where all the money that they made went.

What is the most stressful part about working at the company?
The apathy of some employees was not looked at as a reason to change how some of the things were done.

What is the best part of working at the company?
Would not do it again. I work with a lot of good managers and a lot of terrible managers and a lot for their own personal gaining and getting bonuses and not treating staff well

What is the most stressful part about working at the company?
I believe in helping the veterans because they did serve for this country but a lot of the managers are out for their own personal gain

What is the work environment and culture like at the company?
Not very good. My experience with the company is that they need to get more to the veterans and not worry about the overhead

What is a typical day like for you at the company?
Very stressful for the supervisors because the managers would put one rule into it back and then decide to change it and then want to quote company policy and not stick to the company policy they put their own rules into effect

Top Job Titles	Average Salary
Local driver 3 salaries reported	$14.83 per hour
Associate manager 1 salary reported	$37,000 per year
Truck driver 2 salaries reported	$24.00 per hour
Assistant store manager 1 salary reported	$17.55 per hour
Social media specialist 1 salary reported	$18.00 per hour

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