registered nurse

medical assistant

family medicine physician

receptionist

social worker

Refuah Health Center

This was my first job as a receptionist so I will always be thankful to the manager for giving me a chance even though I had zero experience as a dental receptionist. That being said, the dental department management sucks. A typical day is you coming in and before the office even officially opens and before you even get the chance to clock in there a people already waiting to be clocked in. You’re pretty much answering over 100 calls a day and they make it a competition between the receptionist. It’s pretty much a “typical” front desk position; putting patient info into the EMR system, updating info, scanning papers, faxing, scheduling appointments, checking patients in and out, giving patients post dental procedure instructions, confirming appointments, etc. They also have a billing department, which was great so other than taking payments for services rendered or balances on a patients’ accounts, you don’t really need to worry about checking eligibility, filing claims, doing prior authorizations or anything like that. Well, at least it was like that when I was working there. I’m not sure if things have changed. You are most definitely a liaison between patients and the dentist as well as the hygienist, especially if a patient is late to their appointment so be prepare to do a lot of back and forth between patients and the dental team. They have a lot of people working as “patient service representatives” that are supposed to to be there to help out with patient inquiries, scheduling issues, and to sometimes help de-escalate situations, but almost all of them work remotely, even work from other countries and THEY ARE NEVER AVAILABLE. You pretty much have to leave them voicemails and you’ll be lucky if you ever get a response. So you are left dealing with the situation on your own unless security is called. The number one complaint from patients was that PSR were never available. The second most popular complaint from patients was the scheduling of appointments. Most dentists working there were always booked MONTHS out as well as the hygienist. It was so ridiculous and I completely understood why the patients would get upset and frustrated. The managers say that there is room for growth opportunities when you apply, but when you ask them about it it’s always, “oh I’m sorry. There’s nothing available now, but we’ll let you know if there is.” So here is my final thought, it’s a good position if you’ve never worked as a front desk receptionist before snd you want to gain some experience, but just know that it’s not a place you’d want to grow in and stay with forever. I can’t really say much about how the other departments in this healthcare center are being run, but the dental department only cares about QUANTITY not QUALITY and you will see what I mean if you work in this departments. 

I have worked as a physician extender for 35 years and have held many jobs in several states as I moved for my partner's career. This is the best job by far I have ever had. The benefits are equal to, or better, than any organization I have been part of in the past. My base pay is 30% higher than my previous job and this is the first job which has paid me for overtime. Altogether I make twice as much as my previous position. This is also only the second organization I have belonged to which treats all clinicians with respect and men and women as equals in regards to the work they do. The paid time off is excellent and the holiday program based on the Jewish calendar suits me fine. While the clinic is open every Federal Holiday, you are compensated with time and a half if you volunteer to work. Employee reviews are scheduled and regulated and applied fairly across the board. The feedback to improve the quality of work is helpful. My direct supervisor is responsive to all my concerns. Everyone is closely monitored and when it becomes clear that more staff, equipment or space is needed the response is swift to provide it. 
I work about 45 hours a week for 10 months of the year. Summer in this area is tourist season and there are 8-10 weeks of 80 hour weeks. I have no children at home so I can hold off and use my 180 hours of vacation at other times of the year. 
The most satisfying aspect of this job is that the patient comes first. Costs are kept low for the uninsured, a large Outreach and Enrollment department procures insurance for the needy,  assistance is provided for transportation, case managers assure that the medically complicated get their referrals managed, there is a prior authorizations department which assists in prescriptions and a patient services department which helps with everything else.

For starters if you are not Jewish prepare to work longer hours than those of that faith on any of their holidays, Also prepare to be denied time off on U.S. Holidays such as Thanksgiving, Christmas, New Years, 4th of July, Easter Etc Because your Jewish colleagues want those days off too.  The center is closed for most Jewish Holidays and open for all U.S. Holidays on the calendar. The work is relatively easy compared to most clinics or nursing homes.  The hard part is biting your tongue when it comes to the "community".  Some of the people from the New Square Community tend to be rude, insulting, and carry themselves as if they are entitled. Most times they will disregard what your are saying unless it is cosigned by a Jewish Staff member.  Staff never make long term career plans due to not knowing if they will be employed from week to week. The Rules constantly change.  Every monthly meeting equals added responsibility to an under staffed facility. Turn over is very high with Doctors and Nurses as well as the lab department.  Bottom line if you need a quick job work here but keep looking for something better DO NOT COUNT ON RETIRING FROM THIS PLACE!!!!!  Hence the high turn over, you will see this company constantly scouting for staff on this site due to the "If you don't like it you can leave" mindset of Management.

RHC is an ahead of the curve medical facility that works tirelessly to 'make it work' for the patient and for the staff. The work is meaningful because you know you aren't just providing medical care, you are providing care to people who may get lower quality attention elsewhere. The goal of RHC is to treat every patient with respect and as top priority- barriers to patient care, be it language or finances etc. are broken down as much as possible with the help of interpreter staff and a patient services department. 

I like that there are so many support services available to help the medical staff help the patients. this way the medical staff can focus on true medical care while still making sure the patients can both afford and understand their care. I also like that improvements are always being made in the center to reflect the changing healthcare demands of our area. 

There is a tight knit working group- 99.9 percent of the staff here are friendly and warm and will pitch in if help is needed. The managers are supportive and encourage learning on a daily basis. 

I personally look forward to going to work because I know I make a difference by being part of this team.

Not being a member of the New Square-Monsey community made things very difficult at times as alot of the job was cultured based about who could and would do what and when and who you could assign to do certain things. I had an assistant that was paid more then me. Almost never showed up for work but collected a check every week and I was not allowed to ask him to do anything. He was from the New Square community. On my next to last day I was asked to sign a document for the state that said the buses that the healthcare center ran were only used to transport older gentlemen to the healthcare center and that could not have been further from the truth. The buses were used as inter-community transportation by mothers with many children going to and from the stores in Monsey to New Square and New Square to Monsey and within the two areas as well. When I would not sign the letter I was let go. 

It is said that “if you love what you do you never work a day in your life”.   I am a current employee of Refuah and I can honestly say that I do love my job.  At the end of my day I feel a sense of accomplishment and satisfaction in regards to helping both patients and fellow employees.  The providers, nurses and other departmental staff are not only compassionate, they are hardworking and truly care about the patient’s needs.  The staff displays a sense of camaraderie and they really enjoy working with each other.   Refuah is an amazing place with all the health care needs under one roof.  I have first handedly witnessed the way administration works hard towards keeping up with the current healthcare trends as well as continuously striving to make the patient experience a great one.  They offer their employee’s opportunities for advancement, awesome benefits and great healthcare.  If you are looking for a job in the medical field, Refuah is the place to be.

Being a credentialing/privileging specialist at Refuah Health Center is wonderful. I have been here for nine months, and have truly learned so much. Refuah Health offers growth and really does show they value their employees and work ethic. Each department works with one another so the work flow is efficient and prompt, which truly shows the great value of teamwork. From management to providers, all staff members are amazing to work with. I have been honored to have such an amazing manager who has taught me so much, and who truly sees my work ethic. Refuah is very understanding when needing to use PTO or switching your hours around, which shows they value a work life balance. In many ways they try to make it as stress free as possible, and that is something hard to find in a company. Overall my experience working for Refuah Health has been amazing, and I would recommend others to join this fantastic team.

Management is incompetent and highly unstable.  Very disgusting back stabbing environment.  Many employees are like jealous school girls and will slander you to management.  Then management believes everything they say.  If people say something good about you management totally ignores.  The culture rewards disgusting behavior.  The providers have a hierarchy system where those there 5 years ore more can do whatever they want while the newest provider is a slave and has to answer the calls to the practice on top of doing their job plus not guaranteed a nursing assistant plus they make you do things on a whim that are not in your contract.  Only work there if you are willing to be a slave and obey everything you are told without question, and watch your back.

I feel privileged to have the opportunity to work for Refuah Health Center. I enjoy the sense teamwork and camaraderie  that is always palpable. The Health Center is run by a dedicated and encouraging administrative team. The management is very good about listening and taking your interests into consideration when assigning projects and setting long-term career goals. They will always make sure you have 'the tools in the toolbox' to ensure your success!  

Never a dull moment- always something new. If you enjoy being challenged and are passionate about what you do, Refuah is the place to be! Work hard and you will do well!

I have been here for over 13 years - it is an amazing place to work. As a physician, I am continuously impressed with their "patient first" mindset which is the way that medicine should be practiced. Equally impressive is their emphasis on delivering high quality, evidence based care to all of the communities that we serve.
I also love my co-workers - we curbside each other and work as an efficient team.
The pay and benefits are excellent - better than any other area practice that I have seen. 
Lastly, the CEO and senior management have done a fabulous job at expanding Refuah and making it what it is today - an exceptional health center providing top notch care to tens of thousands of people.

Top Job Titles	Average Salary
Registered nurse 11 salaries reported	$44.41 per hour
Medical assistant 6 salaries reported	$23.67 per hour
Family medicine physician 3 salaries reported	$292,500 per year
Receptionist 4 salaries reported	$24.13 per hour
Social worker 5 salaries reported	$58.50 per hour

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