floor staff

team member

maintenance technician

associate manager

engineering team leader

Regal Entertainment Group

I've worked for Regal since I was 19. I was hired in December 09' and I'm currently employed by Regal.

I was Floor Staff for almost a year until I was promoted to "Senior Cast Member". After becoming a SCM, I was given more hours and I finally seen how corrupted Regal really is. I was told that the usual span of a Regal Employee is 3 months which is quite accurate seeing as it is a "High School" job but unfortunately there are people who rely on this job to pay their bills. I've been given a raise of $0.50 cents for my SCM advancement, and was totally screwed out of my yearly raise(not that it's that much anyway.) My 2nd year, I was given $0.15 cents and on my 3rd $0.25 cents. Every yearly review the management have to come up with something for the employee to improve upon...The manager who gave me my last review even said herself that I didn't have to improve upon anything and that it's mandatory that they enter something for the employee to work on...Guess what mine was? "You need to inspire your fellow staff to get '100s' on the checker report...REALLY? That's not even MY Job!! That's MANAGEMENTS responsibility to encourage such things. I asked to get 10 cents more on my raise to make my pay an even number rather than having a goofy hourly wage and they couldn't even do that...

--
Let me go more into detail about myself --I pride myself with my work ethic(Although I have to admit, even I slack off sometimes but I do my job then some.) -- I work my butt off every day. I train new employees and ALWAYS get the job done. I'm ALWAYS courteous to customers and to my knowledge have yet to receive a complaint(From either management or Customers). I've received Employee of the Month 3 times in the past 3 years. They even made me star in a "Motivational Video" and it makes me sick to think that if I didn't rely on this job to pay my bills, I would of quit right then and there! I've been offered Management positions but I've turned them down. My Co-workers and even Management know that I would make a great manager but I can not lower myself to accept such a position for a company that doesn't VALUE it's employees or it's customers for that matter!!! It makes me sick! Instead on focusing on what the customer wants, Regal is trying to get as much money as possible per transaction rather than creating a loyal customer base who actually enjoy coming to the theater and not being hounded for every cent in their pocket. They've made upselling mandatory for every customer(even if it's a poor 10 year old who wants an Icee and gets tricked into getting the 54oz refillable large and ends up throwing up. Not to mention future health problems from having too much sugar!) and if we don't the customer can stab you in the back and get a free movie ticket while you get a write-up... I can't count the times that I've received dirty looks from customers or received verbal abuse to offering them things they don't want/need.

ok ok, enough ranting about that...

Management - Most slack off and lean against counters while they gossip and talk with the GM/ other management. It happens all the time! Even during the worst rushes. Once things get crazy, they run around with their heads cut off because they don't take the necessary steps to prepare beforehand!

I've had managers who degrade employees, spread rumors, and make peoples lives miserable. A few employees have even quit because of the fact and it's a wonder complaints were never filled. But not all the management is terrible. There are a few managers who work hard and get stepped on, but those managers tend to find a better job and leave(Good! They deserve better!) Some stay in hopes things will get better, but so far, things have been going downhill.

Regal is now also limiting hours on all part time employees who work full time hours because they don't want to provide benefits.

Regal is an overall terrible company to work for who take their workers for granted. After 3+ years, I've finally had enough and began applying to other jobs. Got a new job fortunately, so I'll soon be free from Regals slavery. Beware to all. Hopefully you heed my warning and be prepared to lose every weekend/holiday of your life for Regal is open 365/366 days of the year.

These are just my experiences at the two Regal Theaters I've worked for. Others may not be the same, just writing about my experience.

Working as a Regal employee was a great experience. It provided me with the tools necessary in working with people, both as fellow employees and in a customer situation. Being a movie theater, there were busy days where one had trouble gathering their thoughts and super slow days where one would create a small mess just to have something to do. It was in these moments where the positive environment would come out. I had fun with my peers on these days because no matter what it was, someone was always there to help. There was this instance where I was in the ticket booth, working with this manager in the same booth as I was. It was around the time Batman, The Dark Knight Rises came out. This customer had a coupon that allowed free admittance that he had earned through points. The only problem was that it could not be used until the day after he had come. The customer was understandably upset and he lost his temper with me. It is a terrifying experience to have a person whom is a stranger yell and loose their temper with you. However, my manager came over, sorted it out by explaining the situation to the man. He then lost his temper and tossed the coupon in my face and left. The manager had then taken me aside to make sure I was alright, offered me some time to go upstairs and sit in the break room if I needed to. The managers never carry themselves as being high and superior over others. They make it easy to approach with problems, to help with slow days by providing the allowance for small games like using empty trash bags as goals for the mini hockey games we would play on slow days because it got the cleaning done.  So long as the job could get done efficiently and safely and the customer always came first, it didn't matter how it got done. They were right there with you, grabbing popcorn for you if you had a large order. There was a feeling of unity, and that there was no shame in making a mistake as they would help you to become a better employee. The same went with co-workers. If there was a new person, another worker would come and show how to perform a certain task. Show the ropes, so to speak. The first thing that would be done is to show that there are friends to be had there. I walked away with my best friend. I met her through work, and even though I no longer work there, she is still with me. When you work at Regal, there is more than just ripping tickets or just selling popcorn. You become part of the Regal family. The hardest part of the job is that it is in the entertainment side of business. There are a lot of times that a shift can be cut short, or cancelled because it is so slow and no one is coming out to see a movie that it is expensive to have so many employees working. At the end of the day, it still is a business and it has to do what is best. Another hard part is dealing with difficult or upset customers. Not all of them are understanding as to how the policies run. It makes it difficult to perform your job when there is impatience and anger towards you. The most enjoyable part of the job is when, occasionally, there would be a movie that would need to be run through to test the sound quality. It would fall upon one of the employees to sit and watch the entire movie before it is released to listen for sound quality, picture quality. It would be an amazing experience.

I wouldn't recommend this job to anyone unless they were just starting off and desperate. Management is low-par. The majority of managers there care little about employees and more about maximizing profit. They will use and walk over you if it gets them ahead. 

This job is also far from rewarding. My work performance was highly efficient, and I was head and shoulders above most of my peers. But management doesn't care about that. They overlook all of the good things you do, but will still punish you greatly for a minor mistake. Be prepared to take the blame if anything is behind or out of order. They do have a rewards system in place but it is really little to nothing considering they almost never recognize hard work and the rewards are small but take long to get.

The pay is terrible. Don't expect to earn anything over $8 unless government forces a raise in minimum wage. After my first year I asked for a raise and was denied. At the time it upseted me because my co-worker had just received a raise 3 months before and we had been hired in the same year around the same time. Though it was only a $0.25 raise, I still deemed it unfair since we both did the same job and worked similar hours.  After almost 2 years of work I was still making $7.25, with no hope off a raise or advancement for excellence. 

A good thing about working there is the ability to request days off if it's 2 weeks in advanced. They may not have anything close to competitive pay but their scheduling can be very flexible. But if you're not the busy type then they won't hesitate to give you as many hours as possible. I once worked a 1pm-2am and was asked to come in the next day from 9am-6pm, which i would've been okay with but leaving that late at night gave me little time to rest. Closing anywhere between 12-2am is considered normal though.

Also, most of the managers show favortism. Don't expect employee of the month unless you're friends with one of them. They would always tell me how I'm an elite worker and was always being complimented by guests but I only recieved employee of the month once while the same people were recieving it time and time again. And don't be surprised if they change your position to put another employee in a better one. That's just the way things work.

There is a short list of good things that i could get out of working there. One being my coworkers. The majority of people working there were pretty nice. There was some drama but what can you expect from working with teenagers exclusively. They also give you free popcorn and drinks while you're on break or clocking in/out.  You also get two free tickets a day which is great if you're in a relationship, and half off on up to four items when seeing a movie. And if you like working really late at night then the hours are a plus. 

In conclusion, it's not too bad of a place to work if you're just starting off. But there are definitely better places to work. It can be laid back sometimes and hectic at others. Depending on your position, you can be in the same spot all day or moving constantly. But in the end, it's a job. You're just there for the experience and pay. So it's really just what you make of it.

Management here is great and bad. You have those which are laid back and help during the heavy times, and those that only exist to try to criticize you and then go back to sitting in their office all day to do nothing. The pay is consistent and always on time, as is receiving the work schedule. There's no communication or allowance in regards to what *you* personally may want to do. If you wanna be primarily on Concession, they'll give you a week of Usher even if you ask otherwise. They assign work based on their needs rather than considering the workers'. I've never really called out of work here, but expect your email to be filled with your coworkers stating that they are calling out, which means you can either take / swap shifts, or just expect to be shorthanded a day and have managers work with you even more. They are lenient if you ask for a day off a week ahead of time and seemingly are alright with sudden call outs if you email and try to get it out at least 24 hours before. The coworkers here are generally a mixed bag of people seemingly too serious and enthusiastic to be working for a minimum wage job, and people too uninterested to be doing their job properly. There were also people that even brought weed / drugs into the break room. The training is an awkward process but depending on whichever role they specialize you in it could go good or bad and you could either be doing all three roles or just stuck on one - two. Hours are also pretty bad. For working minimum wage, you could go from a 20 hour work week to just a week with quite literally 6 hours only. They also force you to take a break, even if you don't want to, for at least 40-45 minutes if you work 7 hours or more. This means you never truly earn an 8 hour wage working here. Combine this with frequently cut hours on slow days and the money can be as low was $200 after 2 weeks. It's only a 90 day job, but the work can either be stress free with literally nothing to do, or all the stress and expectations in the world. Because Regal is a big company, they want to act like Retail stores and expect concessions to upsale on food sizes and even regal crown club cards, and then even to round up change for charity programs. If it's not one thing they are asking for, it's another. Closing here also sucks, because they rather force their workers to clean their kitchen and popper and whatnot instead of paying the night crew to, so if you're not willing to leave at 12-1am frequently, this isn't the place for you, especially if you have a travel time over half an hour. It's not bad for a teenager or young adult's first job, and helps improve your guest interaction skills on a more casual level, but after your 90 days is up, you probably should just look for something better instead of reapplying here again. I've come across workers who, even after working there for 2-3 years of renewing their 90 day contracts, still only making minimum wage. It's sad.

A typical day at work depends on what I am assigned to do.  Usually I am scheduled as an Usher or on concession. When I am an usher, a typical day at work would be, helping customers getting to the correct auditorium, opening doors for customers, cleaning auditoriums, and taking out trash.  We would also go and cover the door person, who is tearing tickets as they go on break.  Usually, the opening Usher or closing Usher is in charge of assigning Ushers' and door's break.  I usually am opening Usher so I am in charge of making sure the break schedules go smoothly and make sure everyone gets their break.  I learned a lot of leadership, the importance of customer service, and productivity.  My co-workers usually work very well together.  We always get along well.  I work extremely well with a team or by myself. 
Another job I am assigned to is being on concession.  A typical day is talking to a lot of customers, helping with their needs, serving them their food, snacks, and drinks in a reasonable amount of time. I also work on the registers.  I usually close the store when I am working concession.  My co-workers and I would work very hard together and be very cooperative to get things done so we can leave on time and prepare things for the morning crew.
Moreover, I get scheduled as a stock person regularly along with other co workers.  This job requires a lot of team work and heavy lifting things and moving heavy items.  A typical day would be dating the merchandise, bringing merchandise upstairs to the stock room, and rotating merchandise in order to keep freshness.  The hardest part of that job, is the constant heavy lifting.  We would do stock for about an hour and a half to two hours long, depending on how many pallets we have that morning.  After that, we would work on concession, usher or as door person.  Another hard part of this job is that they expect us to get everything right, everything on point but we are not perfect and they overwork stock workers a lot.  But we learn to deal with it because we are willing workers and work very well together.
There are good managers and there are bad managers.  There are managers who completely have no idea what they are doing and some are very good at what they do.  They do it correctly and are very supportive.
The most enjoyable part of the job is the fact that we are always learning customer service, we get to talk to people and make them smile.  I love seeing smiles on customers' faces.  It reassures me that I am doing a great job.

A typical day working at regal is walking in the door and seeing that we are short staffed. After clocking in the anxiety begins when you see that the employees working the shift before you have not done anything helpful to make the shift go by smoothly for you or the guests. Once you count your register and already have a line out the door, you are approached by very upset and rude guests with their whole family. This family wants 6 different icee's, fresh popcorn and 5 orders of hot food. But wait! You are the only one working concessions with a line and you have to try to be in the kitchen making food and running the front while these families are gonna be late for their movie! This causes cruel and degrading comments from the guests and upset managers because you somehow cant be in three places at once! The only thing worse than a mid day shift is a closing concessions shift. You usually start at 5pm and dont get out until 2:30-3:00am. We would be able to get out earlier but somehow even though we are always short staffed, the managers say that payroll told them we have WAY TOO MANY HOURS so you are stuck by yourself and the pre-closer was useless. You are left with 3 pages worth of tasks to finish while still helping guests. And even when you think "That was my best closing job yet!", a manager comes and checks your work and if they find one spec of dust or one popcorn kernel you are stuck there for another hour and then you have to mop the whole front and back of the concession stand and stock rooms. Lets just say that if you're a closer, which i did for 5 days a week for 6 months straight, you will in fact never have a normal sleeping schedule or a normal social life. It will take over your mental health.

Although corporate and management never have your best interest in mind, there is an upside and that is your coworkers. In the first week of working there I had become family with all of them. The only thing i looked forward to every day was seeing them. They honestly helped me grow as a person and flipped my life around...i made life long friends there.

In my almost 2 years time devoting my life to regal, I learned that taking a part time job at such a young age so seriously is silly. Even if you love your coworkers and you don't want to leave them or have to prove yourself to someone, you might just need to get the guts and do it. If you're finding yourself suffering through trying to survive every week and then finally desperately needing to call in sick for a mental health day...it's worth it just to leave.

A typical work day at Regal includes preforming various “deep cleaning” task that are given to you via a checklist. After those duties are complete you are tasked with keeping busy just so the higher ups aren’t down your throat. Even on the most dreadfully slow days, which are about 90% of the time at my theater, management expects us to preform task that are unnecessary. I’ve learned some things about the movie theatre industry while working for Regal but it pales I’m comparison to other companies that have a lot more substance to offer. Management is the worst. The managers at my theatre are all young and don’t really care to do their job. They are there for the pay and the pay only. I’ve seen the current DEPUTY GM of my theatre blatantly lie to a customer because he didn’t want to take the time necessary to resolve the customer’s complaint. Half of the time when you ask them questions they act as if you’re bothering them by trying to gain information that will help you better preform in your role. Management doesn’t even bat an eye when there are staff that are habitually late every single shift. They pick and choose who to punish for infractions and who gets away with everything. Pettiness and childishness is congratulated at my theatre, and an example of this would include the fact that the “Senior Team Lead” IDs certain employees when they come to use their free passes on a movie but then she’ll turn around and let the ones that she likes in without IDing them at all. My last issue is the safety of the job. We as Floor Staff are constantly asked to break safety violations to complete tasks that the managers don’t want to do. They have forced people to be on ladders without spotters, complete maintenance task that they weren’t assigned to, and go to the trash compactor at the age of 17 without an adult present. Customers can also get away with just about anything short of them putting their hands on you and not be thrown out. I’ve had a customer come inches away from putting his hands on me and he wasn’t thrown out of the theatre, instead, the manger at the time let him stay because he didn’t want to lose a customer. THEY DON’T CARE ABOUT OUR SAFETY OR WELL-BEING. The job isn’t hard...It’s just dreadful. The pay is horrible, the management is immature, and the stress level is high. There aren’t any enjoyable parts outside of clocking out for the day. Management needs to be seriously re-evaluated. If you see an application for Regal pop up, just don’t...

A typical day at work is that an employee shows up and then waits for management to figure out what it wants the employee to do. This can change from moment to moment as necessity dictates. Typically management is unaware of what it wants a specific employee to do until they arrive, at the earliest. 

The employee is assigned to their task for the day - be it Box Office, Concessions or Ushering. Box Office will stay until around 11pm or so and is expected to sell tickets and lock the doors at the end of the day. If there are any movie showtime changes for the following day, these must be completed before the employee is allowed to leave. They are tasked with wiping counters and glass that have already been cleaned at least 8 times that week when they aren't busy.

Concessions caters to the hungry customers who want our terrible tasting food. Why you would get a hot dog at a movie theater is beyond me but you can if you really want to. These employees will serve popcorn and drinks, make pizza, tacos, sandwiches and other food items so that the theater actually turns a profit. Often the concessions worker will find that the amount of demanding customers makes them less enthusiastic to return day after day. The endless onslaught of neediness slowly wearing away their souls. At the end of the day they must clean the popcorn popper, food containers, you name it. They can't leave until all that is done. Rest assured, it's a lot.

The Usher is basically as close to a Janitorial position as you can get without actually having to clean any toilets. They do theater checks, which involve checking to make sure nobody is having sex or filming the movie with a camcorder. People have been caught doing these things. They sweep up the theaters after the showtimes and most other parts of the theater as well. This is taxing as people are often messy and inconsiderate. They know you will clean it up and therefore make no effort to be neat and tidy. Often the schedule will say an Usher has to stay until 1am, but nobody does this because that would just be crazy. 

What we can learn from this is that people who work for Regal work to live, but they don't live to work. Minimum wage is minimum wage after all. Nobody is going to injure themselves for that kind of job. It just wouldn't be worth it. Management is atrocious and typically doesn't care about whatever family life might await you outside of your job. If Regal needs you, that's all they care about.

I only worked at Regal for the summer before my junior year and although I never was super excited for each shift, I didn't dread them either. At the beginning of the summer, I was shy, quiet, and I was never very comfortable talking to strangers. If you are anything like me you definitely should work here. Now, I'm so much less shy and I really enjoy meeting new people. The people here are friendly, outgoing, and relatable. A normal shift is anywhere from 5-9 hours (which is exhausting to stand that long). In the middle of each shift, you get a 35-minute break when you can walk to the mall (literally across the parking lot) I wouldn't say the time goes by quickly but honestly, it's not that bad. I probably would not want to work here for my entire career, but in just the 3 months I was there we got a new manager and one person was promoted. I only ever worked in concessions because I was there for such a short time, but most of my co-workers were in college. You get paid minimum wage, but you get a free movie every (I think) week. A typical shift was selling tickets and then taking people's orders and getting them their popcorn, candy, and drinks. You will say "do you want butter on that" about 18 million times every hour. At least when I was scheduled, the theater was pretty much never busy. Honestly, I kind of preferred a busy time to a slow time because a slow time you literally have nothing to do and you just wipe countertops. Though what really made a shift good or bad was the co-workers. If you love to watch movies and watch movies coming out at the time, you'll be in good company, but even if you don't, it's not much of a problem. The managers are good. I never had much of a problem with mine. You do have to ask for time off in advance but most of the time I got it off. The customers are very mixed. A lot are really nice, but some treat you very badly especially if they are late for their movie. When customers are nasty, you have co-workers to share stories with and rant to. Overall I would recommend this job to any highschool or college student who is looking for a fairly laid back summer job. It can get stressful at times, but as these kinds of retail food worker jobs go, it's pretty good.

Depending on the time of year and shift would come in if opened power on projection, count the safe, set up register banks. Prepare the building for opening by setting up the concession stand, doing daily inspection and printing off any needed paperwork. Through out the shift would ensure building was being run properly and that the employees had what they needed. If closed would do the same during day operations such as helping customers and ensuring building was running properly,doing cash pulls and directing the employees on what was to be done. At closing count down registers, take them upstairs and count all profit for day if for concession, in down stairs office if box office. Combine money for cash drop after checking all was correct, then again count safe to make sure was even and then do closing day procedures. Learned various new ways of doing things within the business, gained knowledge of different computer programs such as excel and Regal's POS systems.Occasionally had to replace registers allowing me to learn how to trouble shoot various computer issues. The management team worked well together , had to adapt to a new general manager and new way of doing things at the beginning of 2012 as we had a new one come in after the previous accepted a job at different theatre within the company. As with the our floor staff I always have a good working relationship with them, they know what to expect with me. They understand that while they can have some fun at work I expect all duties to be done in a timely manner and in the correct way. Hardest part of the job has been at times some of the adjustments our corporate offices would bring in with new items to sell, or coupons.Occasionally would be a customer that was difficult to help but I would always do my best to ensure they were pleased with the outcome and left the building happy and willing to return. Most enjoyable part has been working with all the people I have worked with and the customers who come in. Has allowed me to make connections with many different people and that has helped me in my job by understanding how to understand many situations .

Top Job Titles	Average Salary
Floor staff 921 salaries reported	$15.01 per hour
Team member 424 salaries reported	$15.63 per hour
Maintenance technician 135 salaries reported	$20.99 per hour
Associate manager 128 salaries reported	$21.14 per hour
Engineering team leader 39 salaries reported	$18.03 per hour

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