admission counselor

academic advisor

assistant professor

public safety officer

kitchen manager

Regent-University

Regent University was and is a great place for students, but do not peak behind the curtain. The enrollment sector of the university is ran through fear. There is no path to promotion or raises. Favoritism is the only path to advancement. You can work hard, earn outstanding reviews, and exceed goals, but you are never guaranteed any recognition with the exception of a pat on the back. There is no structure in place for anyone to hold their leadership accountable. Leadership is free to make promises and never deliver, without consequence. When you try to report it, the HR office is more concerned with protecting the university than their employees. Do not be fooled, the moment any leadership feels questioned, you will be let go without notice. It has literally happened hundreds of times. The only reason why employees do not speak up is because the stakes are too high for them. Regent holds their mortgage payments, medical insurance, car payments, and food in its hands. If employees speak up, then they are let go, so no one speaks up. It is unquestionably an environment of fear in the enrollment department. It is clear that your job is not to serve students. You job is to make your boss look good. The turnover rate is close to 40% and you will not be the exception. They have also been blacking out more and more dates for vacation time and giving less time off. If you're just trying to get a "free" degree, then it may be worth it. If you're looking for a fulfilling place to work, then keep scrolling and you may find it elsewhere.

For this position only) -4+ month hiring process -after you are hired, it’s another 4 months to train before you can run a solo shift -management can only be nice for 1 day before becoming hostile the next day over scheduling. They can’t even keep their cool for your first week there. -department is overworked and underpaid - you’re expected to be tethered to this position and not have control over any part of the scheduling process, so if you’re a student at regent and want to attend classes and get the tuition assistance they make it clear that it will be a major issue. -the pay is absurdly low for a job with benefits you cannot even take advantage of. - there is an elephant in the room of why there is a skeleton crew remaining. No dispatcher seems to have been there longer than 4 years and that is a problem. The turnover is ridiculous. -They expect employees with a certain amount of competence and experience to put up with these expectations. -Nobody on staff has little kids, by design so work can be the major priority. -they expect you to answer your phone (with a data plan they will not contribute to) and be on call 24/7 for when you’re called to come in. -no retirement plan. What kind of serious LEO employer would not offer that ?!

My typical day at work is not normally typical.  Each day I learn something new, which is a great part of my job.  The day to day work experience is normally a good process.  

The University is always changing and things don't stay the same for very long.  I don't mind embracing change as long as it is something that will help us move forward in a good way.  If you are not the type of person that can embrace change, than Regent University would not be the place for you. 

The best part of my job would be having a part in helping someone make their dreams come true. I love getting to know the person and to hear their stories of why they want to go back to school to complete their degree.  

You never know what trails and tribulations a person goes through to get to the end of their journey. It brings joy to my heart to know I have been a part in helping someone in the first steps to making their dreams come true. I currently work remotely and I love that as well, the only problem is I will not have any chance to advance into a new or different role.  This is something that has changed since I started my job in November of 2016, as well.

Pay would help build retention bc people are always leaving (like every other month). My coworker was given an additional job where they learned an entirely new software system and script, but their pay was not increased. I was not a fan of how they were expected to do more than the average AC, but never compensated. Where’s the integrity that they preach?!

We were promised parties or food incentives to reach impossible goals, but due to things out of our control (technological problems with the Recruiter, broken systems that keep calling the same people, or staff calling out sick), we were not rewarded.

Many people get comfortable and settle there, but I’d advise this: Get ur degree and move on bc now I’m in an actual healthy work environment, where I don’t need to ask the use the restroom like a kid, I’m extremely less stressed mentally, and no longer begging my family for money.

Overall, this is a decent starter job; however, due to the lack of advancement professionally and financially (most admissions counselors make more than what Regent pays), I would NOT suggest this as a life-long career at all. 

This was a job that was great when I first came aboard. The tasks were clear, straightforward, and became muscle memory to get the tasks done. The job changed to the point where everyone was overworked and management did everything in their power to make sure our tasks were not met by installing new procedures that added more to our work, but never increased the pay for what we were doing. If we didn’t meet goals while maintaining the new ones management set, you’re chastised. With the current management it is impossible for you to get recognition in this job. The stress levels at this job do not make it worth the headaches and constant ridicule you face in this role. Do not work somewhere where you are meant to make a boss look good just for you to not move up anywhere. Find yourself a better job where they value you and your time. I found a job where they paid me $13,000 a year for the same work and I’m valued for the work I do. Opportunities are out there. Don’t waste your time here

This is from an advisor who was with Regent for over 4 years: Ever since Academic Advising merged with Enrollment Management, Advising made a spiral downward plunge. They(aka EM) converted the coveted position of an Academic Advisor to essentially become a customer service representative in a call center. You're tied to the phone down to the second and your time is tracked that you are micromanaged to the point of getting emails from management regarding being tardy if you change your phone status 1 minute late. The process of advancement is also a joke. For example, management would promote an admissions/financial aid advisor who only transitioned to be an academic advisor for 6 months to a Team Coach/Manager over other academic advisors who have been with the team for more than a year. Since leaving Regent, the grass has been much greener on the other side and would not recommend any friends/family members to work in Enrollment Management at Regent. 

Most lower-level supervisors were kind and treated staff well, however, middle and upper-level management were obsessed with enrollment numbers and unrealistic goals and expectations.   

Work environment was chaotic, unstable, and stressful.  Advising office was a call center where employee actions were closely monitored through constant micromanagement.  Pay was low and benefits were not impressive.  Employee morale was low and turnover was high.  Professional development was almost non-existent as keeping staff on the phones as much as possible was the priority.  Professional advising organizations, such as NACADA, were not mentioned or acknowledged in the advising office.      

Admissions standards were very low thus students were admitted who were not ready for college-level work.  Overall experience was very disappointing, especially for a Christian university.

Management has no clue what they're doing. Morale in the admissions department is very low. After I was hired they changed to a call center but didn't disclose this during the interview process. We get told often by prospective students that we are too aggressive. We call them everyday sometimes 3 times a day. Management doesn't care. They tell you when you get hired if you don't like the job you can transfer to a different department or different position in your department. Not true. They are looking for yes men. If you ask too many questions during training the whole group gets pulled into a meeting and scolded like children and told to not ask for clarification just stroke the ego of the directors and trainers. I've seen coworkers leave the job and forfeit free tuition because they hate the job so much.

A typical day in Housekeeping involved waking up at 5am to be at work by 6am. I'd walk into the building and greet my co-workers before getting to work. I usually had set rooms and areas to take care of and could hop to it. Occasionally I'd be sent to another building to help where needed and clean or set up for events and functions. As a part-time, student worker I worked until 8am or 9am depending on when I had classes or not. This job was extremely convenient in giving me time for school and had the added benefit of birthday celebrations with some of the best cooks on campus! Delicious! Typically the housekeeping staff is very busy and running around to accomplish tasks before the staff arrives but every month there is at least one birthday that brought us together like a family

Upper management should really aim to develop a better, more transparent relationship with the employees, particularly as it concerns major changes and added responsibilities. Being straightforward concerning changes will help develop a better level of morale among employees because once they feel heard, it will be easier for them to be confident while doing the tasks you set before them because they'll know they have management's support as things shift.

My coworkers made it worthwhile, but the work was highly stressful due to the high focus on performance combined with the lack of transparency mentioned above. I found lower level management to be much more supportive and they often helped to create better environments for their respective teams, but I did not notice this same quality in the higher levels of management.

Top Job Titles	Average Salary
Admission counselor 3 salaries reported	$37,000 per year
Academic advisor 3 salaries reported	$41,333 per year
Assistant professor 4 salaries reported	$77,375 per year
Public safety officer 1 salary reported	$38,000 per year
Kitchen manager 3 salaries reported	$38,000 per year

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