relationship banker

senior relationship banker

financial consultant

branch manager

financial advisor

Regions Financial

Your normal day at Regions Bank as a teller is to process transactions while selling products (or speak benefit language?!) and services to the customers. You will complete deposits, cash checks, getting balances, cash advance..etc. Selling products and reaching your HIGH sales goal is their top priority. Doesn't matter if the same customers you work with has been going to your branch for over 25 years, your teller leader or manager will ask you to brainstorm ways to persuade your customer to get any other product that the customer doesn't have. This can become frustrating and old... especially in slower locations.

     If you are falling behind on your sales goal, be prepared to recieve documentation/observation. You will be eye'd down by your supervisor and will be told on how to improve your performance. This can get very very annoying after your 4th, 5th ...... or 20th observation. Same customers, same response... let's move on already! You will also be role playing until you satisfy your manager with your sales performance.

    KDS - this little 3 letter acronym will forever be heard in morning/afternoon meetings. Oh Yeah, you will have morning hudles and maybe afternoon hudles based on the branch numbers and goals and what nots! This company is very number/sales driven! But back to KDS. KDS is basically the customers review of how your interaction went with them. It's based on whether you greeted & smiled, helped with their financial needs, made them feel special, & time spent on transaction. Your rated from 1 being the lowest score to a 5 being the highest. Regions will not care if you have anything below a 5. I received all 5's and one puny 4... they accepted that 4 as a failure. It really took my pride and kicked it to the streets to be ran over by busy traffic (being a little dramatic). A 4 is considered a 0. You must receive all 5's to get a shout out (if even). 

     Regions also has a VERY high turn over rate. Be prepared to get sent off by your manager or bsl to help fill in for lunch help or even a full day to help branches that are short staffed. Your bsl will always send you to help but will never volunteer themselves. And if your unlucky, you will be hired at a short staffed location! Prepare to probably be working drive thru and front counter by yourself at times or with just you and someone else. Customers get upset because they can't get to know their bankers because of the turn over rate! 

     Overall... there's more to say, but I've already written enough. If you want to work from sun up to sun down, shoving products down people's throats, & hear sales sales and sales daily then Regions is the way to go! The pay is not enough for all the hard work that we put in. Training sucks! The raise they give you is literally a joke. Thinking about growing within the company? Stop lol not going to happen. Did I mention Regions is high!!! Fees and more fees, it's like I feel guilty to persuade customers to bank here! Anyways... WELCOME TO REGIONS :D

Regions is a banking institution that constantly contradicts itself.  They will preach about integrity and doing the right thing for customers, but scold you if you don't meet their demanding goals even if you helped keep a lot of customers happy.  They will tell you to do things to help make them money as a bank such as call customers to make sure they are still going to use their most recent credit card they applied for, but on the other hand mention integrity with it and that's a false perception.  You are not calling because you want to make sure their card works and you care about their overall experience with the process, you're calling to help make Regions money.  Regions is very heavily sales oriented and try to masks it with "doing what's right for the customer".  They make you cold call people and the goal is to make them get a loan.  That's all Regions care about are loans.  Their whole work environment, training, and conversation is centered around loans.  They could care less about their customers facing hardship and receiving a ridiculous amount of fees.  They actually enjoy only allowing one refund during your lifetime as a customer.  The only thing Regions care about are numbers.  They have a.m and p.m huddles daily centered around numbers and they bring the hammer down hard if you're not meeting goals.  In addition, the reward for the goals they want you to meet are ridiculous.  They would want you to do all the ground work for a loan and earn them over $500k in loan revenue and want to pay you pennies for it.  Their raises absolutely suck. At my branch, no one received a raise even out top tier performer and we have been there over a year.  They implemented a new pay raise system that makes it impossible for someone to receive a raise and if you do, it's pennies.  You will barely get $.15 cents.  Regions is so short staffed that they want you to wear many hats and constantly assign you additional tasks, but as a Financial Consultant..you're still expected to meet goals.  How are you to do this if you're constantly working as a teller because of staffing?  Regions is a revolving door because of their high demands with little to no rewards, their sales culture, and poor management and training.  They expect you to figure out most of it on your own.  Someone is always telling you different things so you really never know the right way to do things.  The only great thing about Regions is the holidays you get off, you only have to work one saturday a month for the most part, their 12 sick days, and benefits.  Everything else sucks.

Regions has los their way. Cut staffing in half, and increased our responsibilities. Our vision is very blurry at the moment, and I don't think the company realizes the heavy stress they are putting on their employees. People are literally becoming sick. It’s the stress. The stress to get all of your tick marks (green prints, appointments, calls upon calls) Definitely not the old Regions. They keep adding more "tick marks" and it doesn't give me the opportunity to really do what I do best (have needs based conversations with clients to uncover opportunities). Now greenprint does our job for us, and usually doesn't make the right recommendation. I have been under so much stress trying to complete all of my "tick marks". Even though I have been doing this for years, know how to have conversations,  uncover needs, and provide solutions to my clients based on their needs, if I don’t have all of my tick marks, I am no longer a good banker. The right hand doesn’t talk to the left anymore. The morale is gone. Trying to get any kind of answers or help is impossible now days. They don’t care how understaffed we are, just get your tick marks. What happened to the old Regions? The one that cared. I just don't have enough man power or hours in the day to truly do all of the things that are required now. I think Regions forgot that sales aren't the only part of our business- but also servicing our clients. Sales is the main part of our job, but they don’t realize all the time spent servicing the existing clients (disputes, maintenance, changing owners, complaints from our customer service department, online baking resets, etc.) Without the right amount of staffing, how can they expect us to do it all and keep up with our KDS scores? I’m running out of energy because I’m truly exhausted every day. I go home and can’t stop thinking about the people I didn’t get a chance to call back or the maintenance I have to remember to do tomorrow because time wouldn’t permit today. This can’t be good for anyone’s health. I know if I am feeling this way, we all must be feeling this way. Come on Regions- help us to be the old Regions please! 

I started just before COVID hit so going into COVID I was still completing trainings. Once COVID impacted they cancelled all training sessions, lobby doors locked and we were drive thru only and then by appointment only. When I was hired (As a Branch Team Lead)I had 15 months to complete all trainings, become licensed to sell annuities/life insurance, and meet sales goals for 3 OR MORE consecutive quarters. Well due to COVID they cancelled all training classes and when I asked about getting licensed they said don't worry about it right now. So now I just got a letter that I have failed to meet my obligations and face getting demoted and that I will know by the end of June if I will be demoted or not. If I get demoted they could place me in another branch as well and I will get a pay cut. Sure I can get all my training courses done but with less than 2 months to go until June I will not have 3 quarters of met sales goals. The letter says it will go back to any 3 consecutive quarters from 2017 and forward BUT I have only been here since the Dec 2019. The majority of the time that I have been here our doors have been locked and people were scared in their homes. Your sales goal is that you have to be at least above 50% of everyone in your market. The top people in our market are licensed on top of being in a bigger busy city; non-licensed associates should not be competing with licensed associates. In addition to making sales goals you also have to have weekly goals to meet of 10 appointments per week, 45 outbound calls of people that you actually spoke to (VM/wrong # do not count), 15 Green Prints (basically a financial questionnaire), maintain excellent survey results(or get written up until you are fired), send referrals for merchant services, mortgages, payroll services, and investments, oh and since my branch is short handed all of the time then you get a good chunk of your day stuck behind the cash line covering when they get busy or have to go to lunch. If you don't meet your sales goals then you get written up and eventually could be terminated. But yeah great health/dental/vision/PTO. 

I was so surprised to see all these great reviews but I guess like any job it depends on which area you work in. I work in the Memphis call center and I must say out of all the financial institutions I have worked for I dislike Regions the most. I took the job thinking I could handle quality and sales goals since I had previously worked at a similar job but Regions is a whole other ball game. They push sales to the extreme..higher than customer service of course they won't say that but it's pretty obvious by how they grade your "quality" monthly. Sales points hold the most weight by far. A day doesn't go by that I don't get a customer who complains about not being properly explained the fees associated with their account when they opened it and I believe them when they say it because regions pushes sales so much that employees tend to withhold information to get the sale so they have a job...terrible customer service and not fair to customer nor employee. Everyone who was in my training class hates it already..some have even left and I'm right behind them and we only started a few months ago btw. Regions also has continual system issues, fraud and bank errors..more than any other bank I have worked for and they rarely are willing to help out customers with fees even if it has been over a year since one was given..managers have the ability to override system and refuse to do so even when I feel it could have been done..had to practically beg on the customers behalf. I understand sales is what makes a business grow but Regions sets the bar too high for me. I prefer to work for an employer who really puts the customer first..not just say they do. I'm so desperate to leave I'm willing take a pay cut they should title this job sales associate because it's much more sales than customer service..why do you think the turnover is so high..the only good thing is that you are commissioned for your sales IF somebody else hasn't already referred it in the last 90 days even if it was your convo that got them to agree to the service. Someone tried to warn me but I didn't listen.

I have worked for this company for 3.5 years and so much has changed so quickly. There were two levels of management that were eliminated and sales districts were consolidated. My area was consolidated with a major city that WAY out-performed our area, and we were suddenly expected to perform at the level of this big city. Their customer service tactics are misleading. They make it seem like they have the customer's best interest at heart but are quick to discipline when branch goals are not met rather than giving options for improvement or taking a look and economical impacts or branch locations. Branches are held accountable for "activity levels" such as making outbound calls and filling out their "guided discovery" module which tells customers what products they qualify for based on their answers IF they feel comfortable answering, standing by the door and convincing customers to sit down to make deposits so the bankers can interview them, "refer-a-friend" registrations, and a variety of other activity "indicators." If you miss the mark on any of them, management makes you feel incompetent. One associate opted to step down out of a position that they believed was too much for them but was DENIED by HR because they had write ups on their record. So, rather than work WITH their associates to keep them, they'd rather fire them or push them out than give them opportunities to better themselves. The sales incentives are difficult to meet as it is contingent on the entire branch meeting its sales number, regardless of the individual effort you put in. This company also attempts to have conversations around diversity and inclusion, but it is not taken seriously on a local level. 
The most enjoyable part of the job is getting to see the genuine impact you can positively have on a customer's financial situation, but the hardest part of the job is having to deal with the unruly customers and lack of support and empathy by management. 

Although my work experience has been in the Banking Industry, I believe this experience has prepared me well for a similar position within many organizations as I am very accustomed to working in a fast-paced environment and have extensive experience dealing with and assisting the public and corporate clients.

• Supervisory and training experience -- I have 10+ years' experience supervising others. I routinely supervised 15 customer service representatives. I set their work schedules, maintained employee records, completed employee performance reviews, trained new employees, and developed training improvement programs as necessary. Overall, I trained approximately 100 new employees during my career.
• Ability to multi-task -- More than one supervisor has told me that he/she appreciates the fact that I am a quick learner and excellent worker. I know how to prioritize job assignments, work independently and resolve problems on my own. I am very organized and detail-oriented and can find effective solutions to get the job done. For example, as my resume indicates, I was able to handle a significant increase in workload during a corporate merger without having to hire additional help or suffering a decrease in productivity.
• Excellent communication skills -- I have extensive experience dealing with the public since I have worked in the customer service industry for 20+ years. In my current position, I am in charge of maintaining good relationships with 125 corporate clients. This requires interaction with customers on a daily basis, often assisting them to resolve problems and conflicts regarding their services and products placed with our company. Throughout my career, I have often had to deal with irate and angry customers and clients. From experience, I have learned how to smooth their ruffled feathers with tact so that good relations can be maintained.

When I was hired about 15 years ago Regions was a great place to work. Pay was great, bonuses were achievable and paid out very well, training was top-notch, branch managers were tenured employees who all had 20+ years experience and knew what they were doing, new hires were carefully screened and only the best of the best were even considered for employment and employees stayed with the company proudly.
NOW, this place is just a sad joke, a sinking ship under the weight of a thousand idiots and the most incompetent management ever assembled. Pay is stagnant (expect a 2% raise and pizza party once a year and you're told to be grateful). Bonuses have been restructured to be unattainable and if by some miracle you do reach it, it might be an extra 100 dollars, gross (not net) and its for the entire quarter. Training is now non-existent and most new hires aren't taught one thing except to send whiny emails. Branch managers are now new, clueless, worthless fools who know nothing but act like they do and then blame everyone around them once the inevitable failure happens (all the good branch managers quit after the bonus restructure). For the past 4 or so years Regions has hired almost exclusively the rejects from other banks and the newly-fired from retail stores so the vast majority of the branch employees are functionally illiterate, have zero banking knowledge, can't follow simple directions, have minimal customer service skills, and couldn't be counted on to remember to turn off a light. Turnover is now sky high, by the time you learn someone's name, they're gone, either quit or got fired because of the seriously rigged KDS customer service survey (5 is tops and if it's not a 5 it's treated as a 0).
It's sad that this company has lost its way so bad. This version of Regions is awful for customers and employees but management doesn't care one bit.
If you're thinking of starting a career at Regions, don't. You'll most likely be gone in under a year.

Having been an employee in the Information Technology (IT) department, I've experienced a litany of issues that reflect poorly on the organization's operational structure and management styles.

Chaos appears to be the norm rather than the exception when it comes to project planning and execution. It's rather astounding to observe a complete absence of clear direction or guidelines, leading to aimless projects that invariably result in wasted resources and employee frustration. This lack of organization is far from what one would expect in a professional setting.

Adding fuel to the fire is the excessively controlling leadership style of a certain "Executive Vice President". Micromanagement, unfortunately, seems to be the EVP's preferred mode of operation, stifling innovation and employee autonomy, resulting in a pervasive sense of being under constant scrutiny. This management style is a significant roadblock to progress, causing friction within the department and obstructing natural workflow.

The work environment, to put it mildly, is outright toxic, largely due to prevailing insecurities that have been allowed to fester unchecked. The negativity seeping through every corner is palpable, leading to an uneasy and unwelcoming atmosphere that does nothing but erode employee morale and productivity.

The IT department, especially in the case of the newer teams, resembles a revolving door with alarmingly high employee turnover. This constant churning of staff underscores the deep-rooted issues within the department, hindering productivity, and creating a sense of instability.

To put it bluntly, my tenure in this organization was nothing short of a professional nightmare due to these severe issues. My advice for potential employees would be to proceed with caution. Significant improvements are required to transform this dysfunctional IT department into a well-oiled machine.

This job seemed ok once a upon a time. When I first began it was better than it is now in 2020. This year the company really hit the slumps. Working for Regions will mean, ok pay, benefits, some paid time off, and also no real appreciation for your work, and absolutely ZERO job security. Remember that, any good things about Regions can end at a moments notice.  

They have this score system called Gallup. It is there customer service engagement survey's they send out to customers emails after you help them. The customer will then rank you on a 1-5 stars system, and even if you get 4/5 stars, you will get a 0 for that survey, which will count against you. If you do not get perfect scores they will fire you within 3-6 months. It's up to computers and irate customers who hate their bank to determine if you keep your job or not. Even if you follow policy, and do all you could, it's all about the scores at the end of day for Regions, nothing else. 

They will promote people who are not deserving within 6 months of employment and then let hard dedicated workers sit in the same position for years of their life. And if you are late one time they will write you up and it will stay on record for 365 days and prevent you from promoting the entire time as well. THE WRITE SYSTEM IS EXCESSIVELY HARSH AND ROBOTIC LIKE. YOU WILL GET NO EMPATHY IF SOMETHING COMES UP IN YOUR HUMAN DAY TO DAY LIFE. HAVE FUN HAVING POLICIES READ TO YOU AND BEING WROTE UP BECAUSE YOU RUN LATE DUE TO A BRIDGE CLOSURE OR TRAFFIC JAM. REMEMBER THAT ONE TIME WILL STOP YOU PROMOTING A WHOLE YEAR. 

If you have kids, want a solid future, or want to go work and be appreciated and know you will have a job the next day, then find a better corporation to work with than Regions. They treat the customers and employees terribly.

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