customer success manager

customer service representative

authorization specialist

billing representative

respiratory therapist

Reliable Respiratory

If you want to work for a company where you will feel under appreciated, under valued, under staffed and over worked then you belong with Reliable Respiratory. If you love Nepotism, never being acknowledged, asking for help and never getting it, being micromanaged, and being looked over for promotions no matter how hard you work.  RR is the job for you!! 
Save yourself the time stress and anxiety and not apply to this company

I worked for reliable respiratory for a little over 4 years and I happily gave my resignation recently. I was hired as a compliance specialist  in 2017 (so pretty much a customer service representative). This was my first full time job straight out of college. All was well for the first year or so. Coworkers were great, had a great supervisor, patients were nice, work was fun. Then a family member  got hired, and quickly advanced from customer service  to supervisor to manager. Mind you I had to train this person in the department and he became supervisor over me. Somewhat understandably so, he was family, whatever. He was, to my suprise, one manager I had that actually saw potential in me and gave me a promotion to team lead. Over the course of my 4 years, I was encouraged to apply and interview for supervisor positions numerous times and was denied every time because I didn’t have “supervisor experience” 


The small family oriented company that I loved to work for grew , and grew fast. Faster than anyone in management could handle. Management is young and inexperienced. They do not promote within no matter how much experience, knowledge, value you have. IF you do get promoted it’s a huge secret. But yet if you’re not a favorite you have to apply and interview for a promotion rather than just getting promoted for hard work. And when these interviews happen, they’re a waste of time. They say they post jobs and do interviews to be fair but they already know whose getting the position. You will be undervalued and under appreciated. You get up to a 4% raise annually based of your review. You ask for a real raise and get denied even though the entire company got a raise besides you. The patients are horrible and management doesn’t care if a patient is yelling at you and calling you dumb, they expect you to still be nice and provide A1 customer service despite being treated badly. You deny a patient service or say no, and then the manager just goes ahead and gives in anyways making you the bad guy. The staff to manager ratio is horrible, takes too long to get help from a higher up. Nepotism is unreal, if you’re not a favorite or a member of the family, you won’t get promoted or heard in anyway. Some representatives will make constant mistakes and don’t get reprimanded because they’re part of the family. You are constantly being micromanaged and watched over. The work load is unfair, and they make way too many changes within weeks of each other. All they care about it money and not their patients. 

Also we have been work from home since covid started and the entire year and a half I was using my personal laptop and cellphone and I was never offered to get an actual work computer. When I asked for one they said they “didn’t have enough” yet they fired a lot of people when covid started. 
During this pandemic everyone was WFH, with the exception of a few employees. They said WFH wasn’t permenant but Almost every single rep/ department never returned to the office. Only a handful of reps (myself included) were asked to go back in the office. The first few weeks that I was back in the office, I was still using my own personal laptop in the office. 

I am so happy to finally get out of this company and move on to a company where I WILL be appreciated and valued. I am proud of the employee I was and the employee I became and I will continue being the best version of myself without working at RR. 

When I gave my 2 week notice, one of the managers said to a fellow coworker  “it’s a shame she’s leaving but I know she’s unhappy”. On my last day NONE of management came to say goodbye and give me well wishes. This just proved to me even further that I made the right decision to leave. I hope that with me leaving, they finally see how valuable I was. 

Easily the most toxic work environment I've ever experienced and I'm honestly not sure where to start. I've heard my manager make fun of and complain about my coworkers with other members of management. These same managers would not let myself or my coworkers enter their office to ask questions when we needed guidance. For months I was led on about opportunities for growth and raises and yet each time I'd be given excuses for why it can't happen and immediately told about the next "opportunity" that would never come, many of the positions I was told about remain unfilled. When I asked about the raises I was told about in the interview I was told that these do not happen and the most you can get is 4% on a nonsalaried position annually. My supervisor would change policies on a nearly daily basis and my requests for these policies to be in writing were ignored until very recently; now that we have them in writing we hardly adhere to them and still change them frequently. We have no reference or training material in writing and my requests for these were also entirely ignored; my training was additionally almost non-existent. I've consistently watched the same small handful of managers get promotion after promotion leaving their previous positions unfilled and their workload passed down to their direct reports without additional compensation. I can totally understand if there's no room for growth but being lied to about it did not make me feel good about my position. I was constantly told I was making mistakes but when I asked for ways to improve I was given nothing, additionally I was never told what exactly these mistakes were and management would quickly change the subject when asked. I've witnessed some very unsavory practices such as charging patients out of pocket for covered services and even taking a patient's oxygen away when they became homeless because we "won't have the equipment be stolen at some shelter." A good chunk of the employees are people who've been with the company since it opened many of whom will work as a group to ice out the newer employees. I was told they had great benefits with no deductible on the PPO plan and was shocked to find that the plan does not cover much and has a $2000 deductible AFTER being signed up for it and putting much of my paycheck towards it. It really feels like management will say whatever it takes in the moment to keep you from quitting and will deny ever saying it down the line. I cannot recommend working here to anyone.

I spent 2 years working with Reliable and I waited awhile to write this review because i typically don’t write reviews, but I wanted to make sure i gave a fair assessment of what I experienced. During my time, I was overworked, overwhelmed, and moved around frequently without any heads up or warning. Management quickly wrote off my feelings and ideas, and any feedback I provided was either dismissed or met with an inappropriate emotional response and zero accountability. They convinced me to stay with promises of promotions or job responsibilities that never came. They didnt tell us about any promotions within the department because they typically already knew who they were sliding into those roles before posting them and only posted the roles they frequently need to fill as quickly as people were quitting. Any other “good” jobs were posted externally and seemed to then be filled with familiar faces from management's inner circle and half of the supervisors didn’t even seem qualified for the job they had and couldnt answer basic questions. Raises were far and few, and OT was pretty much non-existent, though they would tell us there were opportunities for it, but never let anyone stay. Management did not advocate for the employees and would find ways to push you out. Policies constantly change and aren’t communicated to the group so we'd end up finding out on our own, but would be still held accountable if a small mistake is made on a policy we either hadn’t heard about yet or hadn't been brought up in a year. And a verbal warning was pretty much held to the same regard here as a final. Teams were short staffed as someone would quit as soon as someone was hired. Apply at your own risk

Everyone’s experiences are different, but I have had a truly wonderful experience with Reliable Respiratory / Reliable Diabetes Care.  I have been very grateful to have amazing supervisors and colleagues that have supported my professional growth but have also been there for me to cover my work when I’ve had personal events come up.  In my time at RR/RDC I have had some unexpected events that led to needing time off last minute for multiple days.  There wasn’t a moment that I worried about my position or my work load, and I was able to fully focus on my family.  On multiple occasions I’ve been given the opportunity to learn new skill sets and carry that into other areas of our team.  We are growing so quickly that at times the work load has become overwhelming and when vocalizing this to management solutions are always created, and I have never felt repercussions or judged for making my needs and boundaries known.  Given our industry we at times deal with very high stress and emotional situations, but I can honestly say that at least once a week I have a patient or caregiver thank me for helping them or making their care easier even in the slightest way and genuinely mean it.  Having been at companies in the past with environments that I believe would be categorized as toxic I am appreciative to have found this position and have recommended Reliable Respiratory to people I know and care about.  

Work-life balance
Not much work/life balance for an hourly employee.  I understand what “hourly” means but you punching that time clock means everything to them.  Not much sympathy for appointments that arise or emergencies.

Pay & benefits
Pay was fair but you are worked really hard and subjected to management that has no clue of what they’re doing.  Lots of nepotism.

Job security and advancement
Advancement in this company is based on if you are someone’s favorite or the owner’s relative.

Management
The only experienced managers are the long-timers. Newer managers are non-experienced to the point that they are complained about to HR who has a staff that does not keep things confidential. Do not tell them anything unless you want it spread around the company.

Culture
There is not much of a culture here.  Things that were done/provided for the employees have been reduced or taken away in an effort to save money.

Overall
Not a great place to work.  Pay/benefits are somewhat competitive but that is the only good thing about working here.  Management is a nightmare and there is a lot of nepotism involved in this company.  The HR department seems to not understand what confidential means as employee situations are spread around like wildfire.  They tell others in other departments who are their friends.

These people are just after insurance money . If you are a real healthcare professional who cares about patients I wouldn’t work here . Management sucks ! They are a clique and act like a bunch of entitled brats . The level at which you are micromanaged is unbearable. They watch everything even private messages between you and your coworkers. They do whatever will maintain their numbers and sacrifice proving a system where good customer service is possible . There is one manager in particular that handles all the scheduling and another who is the general customer service manager. If you speak up about anything or have a problem with them they will stalk an opportunity to fire you . They will allow patients to abuse you on the phone and often refuse to take a call on things that are above you to answer. Working from home is nice though because at least you don’t have to see them during all the none sense they put you through . 

If you take a job handling the phones prepare to be processing orders like a robot with barely anytime for the restroom or a meal everyday . The healthcare also sucks and has a 3000 dollar deductible. 

Be prepared for Highschool politics. If you don't get along and do everything that the "elite group" demand then don't expect to be treated fairly. You can do everything correct, but if you mess up even one time be prepared to get talked to or written up.

I have unfortunately learned nothing, if anything I've gone backwards. Management is not supportive and demands things be flawless with no option of making even the slightest mistakes.

It honestly feels like Highschool and the talking behind your back is constant. There's no joy at this place, it took any excitement I had. The work here is beyond stressful and if you don't learn a whole new way of doing things you'll get talked to.

Don't expect to get a fair pay raise either. They will criticize everything come your annual review and at most, you'll get a 3% raise and that's if you're lucky. Insurance is a joke, for a family it's 10k max out of pocket a year.

I would not recommend this employer at all. Stay clear from this place as much as possible.

What makes Reliable Respiratory a leader in its industry, is its people. The entire organization is committed to providing exceptional service not only to the patients, providers and payors we partner with but with each other. Like every organization, there is a hierarchy. What makes Reliable different, is you would not know one exists. Leadership at all levels roll up their sleeves to support the day to day work. They ensure everyone has the tools and resources to be successful. Leadership continually looks for ways to promote from within and the organization's retention speaks for itself. Being a remote workforce has its challenges when trying to engage everyone but Reliable offers ways to get people together from tickets to Red Sox games, to hosting team gatherings after work. Reliable genuinely cares about its people and this is reflected in its actions each and every day. This family owned business exemplifies the meaning of family. When you work at Reliable you feel like you are part of one. 

I have been employed with Reliable Respiratory for just over one year and could not be treated more fairly than the attitude brought forward from management and coworkers alike. I was started with a very fair wage based upon my background and received a 3% increase upon my annual review; though I was hoping for a more substantial increase, it is a standard percentage and have received a lesser percentage elsewhere in the past. It is always exciting times working for a company with the urge to grow and expand just as R. Respiratory has done within the past year, opening multiple satellite locations within every state of New England. Management is very supportive of a multi-cultural workplace and expectations to maintain this attitude are constantly on the forefront. Benefits packages are very positive and push the higher end of goals going forward. All in all, a very progressive company to be employed with.

Reliable Respiratory is a young and growing company that has a lot of potential but seems to be heading in the wrong direction culturally. Business model is geared more towards revenue growth at the expense of the employee. For example, cutting paid holidays and increased expectations and demands in an understaffed setting. Upper management lacks professionalism and leadership qualities. Unfortunately growth and promotional opportunities are reliant on personal relationships rather than work ethic and industrial output.

Top Job Titles	Average Salary
Customer success manager 417 salaries reported	$27.66 per hour
Customer service representative 136 salaries reported	$23.46 per hour
Authorization specialist 125 salaries reported	$25.00 per hour
Billing representative 126 salaries reported	$32.26 per hour
Respiratory therapist 62 salaries reported	$41.50 per hour

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