warehouse associate

counter sales representative

call center representative

branch manager

bilingual call center representative

Reliable parts

company was a family owned organization, sold out to venture capitalist about 3 years ago.  things have gone downhill since.  ERP conversion project has failed once, lost 2 years of time on that one.

lots of POTENTIAL there, but chaotic work environment with leadership that is all new to the company and industry, no prior experience in this field and no idea what to do with it.

consolidating positions (read: laying off everyone with any real knowledge) and 'slimming down' in an attempt to sell the company again has lead to massive 'brain drain' across the entire continent of North America. 

massive loss of 'old timers' with over 100 years experience in this company and industry in only the last year, over 400 combined years of knowledge lost in the last 3 years.  they have no respect for knowledge, and only focus on 'becoming corporate' to their own detriment.  

selling the company is their main focus right now, 'exit strategy' is all that is being looked at.  

otherwise, its great!

Used to be a company which lacked structure , process and purpose but that has changed recently. The company used to be loose with lot of  lone wolf locations operating the way they wanted to but that has changed with the merger of the company and utilization of one unified system.The company still has ways to go in the current world in terms of having old systems , processes etc. However there seems to be a change in focus to get the company moving in the right direction after three years of misdirection most of which was due to previous employees/management not willing to make the next step and rather wanting to stay in the same old boat. 

The company does have a lot of potential but as with any small/mid size company there seems to be a lot of micro management and lack of focus on the big picture. The other issue at the company is lack of synergy and common goal across the company.

What is the best part of working at the company?
There are excellent managers who are very capable.  I also loved helping customers find their parts.

What is the most stressful part about working at the company?
To be a good CSR you need to be quick and accurate on the computer.

What is the work environment and culture like at the company?
It was a team effort.  There were a lot of ways the company encouraged and supported its employees.

What is a typical day like for you at the company?
In this job you get both walk-ins and phone calls.  It is your job to help the customer to get the parts he wants.

Great family atmosphere, I work with a bunch of hard working, motivated individuals who strive to provide the very best in customer service to our customers. I have learned a lot about people, I have learned how to deal with a multitude of different personalities, and the different ways to approach each one. There really isn't a "hardest" part of my job. I do enjoy my job very much and the people I work with.

Very poor management. Overall lack luster from not only the floor managers, but the corporate managers as well. This company has very little foresight or proactivity, everything is haphazardly thrown together, or every problem is bandaged as a temporary fix. 
The management is also unable to control its employees, which creates an incredibly hostile and toxic work environment. 

The only reason this job is marginally bearable is because I can do my job while dealing with very few other employees.

I was hired when we were short on people and we desperately needed the help, but I didn't really get a reason as to WHY we were so short (keep in mind that this is after everything started opening back up after COVID-19) asides from "they just weren't reliable". When I was told to come in after getting the job, I wasn't told my actual hours until after I accepted, even worked more than full time for a week and just under full time afterward.

I’ve worked in the appliance parts industry for 40 years, and never have I seen more bumbling idiots pretending to run a company.

Turnover is constant.  The management ( or lack therof)  has been unsuccessful in building anything other than chaos and confusion.

Unhealthy working conditions existed at my branch that “management “ continued to ignore,  even after I suffered three hospitalizations in a twelve month period

Used to be a great place to work.  Not really any room for growth or advancement.  Low pay and the raises are a joke.  Most of the people are great to work with.  There isn't really anything hard about this job, just have to be ok with management ignoring issues and calling the employees dumb and stupid. If your fresh out of high school and need a job to learn the basics of a warehouse, then a great place to learn the basics but other than that run away!  I really used to enjoy my job, but poor management has made this place unbearable.

Management will tell you what they want you to hear, not what the truth is. They tell everyone that they don't give a raise after your 90 day.They take their time to give you the review so it you won't get your raise when your suppose to. There is no room for advancement. Appliance Parts Depot was family owned and they people that they take care of is their own. Management in Florida came from TX. So they take care of them self or anyone they know from there not new employees.

What is the best part of working at the company?
Easy work, bit you have to work fast.

What is the most stressful part about working at the company?
The supervisor always listened in on your calls.

What is the work environment and culture like at the company?
Fast paced always under pressure to finish each call , place the order, verify credit card entry all within 3 MINUTES!

What is a typical day like for you at the company?
Stress along with being monitored like a child.

Top Job Titles	Average Salary
Warehouse associate 21 salaries reported	$17.73 per hour
Counter sales representative 8 salaries reported	$18.34 per hour
Call center representative 32 salaries reported	$19.00 per hour
Branch manager 2 salaries reported	$55,000 per year
Bilingual call center representative 2 salaries reported	$17.63 per hour

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