pest control technician

residential sales

utility worker

outside sales representative

care specialist

Rentokil Initial

I will start off saying the company is a great company the training, the trucks they let you take home, the pay and the hours, it’s everything you want in a company.  I learned a lot about pest control between the online courses, field training, the 30 hour course.  They prepare you to succeed.  But between the low moral, bad corporate management, out of date service protocols and ridiculous demands.  The turnover was high in my office.  I was one of the victims.  I understand their production pay, they have overhead costs but in the pest control field people aren’t waking up dreaming of becoming pest control specialists. The starting pay is good and so is the overtime. They however run their employees ragged. The only way to get every service call done is to rush or cut corners when you can.  What they should do is rotate their quarterly audits to ensure everyone is getting quality service not just the same ones every quarter.  The operations managers also need to review the service reports more to ensure techs aren’t cutting corners every service.  Do you know how much that lowers the moral when one tech covers another tech route and sees bait that’s 10 years old or a “barcode not found” that’s in a easy location.  It really grinds gears that some techs get away with that while other techs take time and pride in their work and then are getting shafted because their production pay is low because they did their job thoroughly.   They also need to get their customers to follow through with recommendations.  I can’t help it you still have pests everyone thinks i have a magic spray that gets rid of pests I don’t and as much as I educate the customer they never follow through and you go back feeling like you robbed the guy of service even though it’s their fault.  I did have fun with some of my coworkers.  I learned a lot I’m forever grateful for all the training they provided.

The job itself is relatively easy compared to other blue collar positions in the world, and is also fairly enjoyable if your customers are nice. A typical day is filled with a multitude of residential/commercial services that you are expected to complete. As previously stated, that is the easy part. This would be a VERY enjoyable job if it was that simple.... but there are aspects of this job that are not fun to deal with.

The difficult parts come from other parts of the job. Often, your customers will have  no idea that you're going to show up, so you contact them the day before service to notify them. In addition to this, the call center frequently enjoys not doing their jobs properly... this means you'll show up to clients who have cancelled service, you'll show up to postponed appointments, and customers will be mad at you for it. You'll feel like you're on an island with no assistance for the majority of your time. 

On top of this, you are expected to be a salesperson for the company. There are certain sale metrics that each technician is expected to meet or exceed. New clients, current client product sales, or random product replacements all count towards this metric. This is my least favorite aspect of this job because I HATE selling products/solutions to customers unless they absolutely need it. Many technicians will fix a small hole and charge the customer for it, but totally neglect the massive gaps underneath the siding, or massive gaps underneath doorways.... effectively offering a "solution" that does not fix their issue just to meet a sales metric. 

In addition to this, your free time away from work is eaten up by contacting clients, meetings, trainings, vehicle maintenance, and ensuring your vehicle is cleaned. So, work/life balance is basically non-existent. 

Pay is decent. Benefits are okay. Management depends entirely on the location - but my management was top-notch. I'd recommend using this as a stepping stone. Use it to progress, or use it to gain experience and then go elsewhere.

The Good: The tasks themselves are easy. A typical day involves pulling orders for deliveries or for pickups, and staging them in designated areas to be loaded or picked up. A lot of the products are similar, so you really need to possess a high level of attention to detail. 
Management seems to be flexible with allowing time off for things like appointments or sick days. 
The work itself isn't difficult, though sometimes it can be mentally taxing.

The bad: No one gets fired. You may think this is a good thing, until you are thrown under the bus while trying to fix co-workers' mistakes. Constantly. There are too many employees who are either not used to their strengths or are grossly mismanaged. There is no sense of team and people will just as quickly pass the buck. 
There is nepotism running rampant and there really isn't anything to be done because the job is isolated. No one higher up the corporate chain would care, much less know who you were talking about. 
Another disheartening situation is they collapse easily during busy season, with tensions running high. Additionally, you aren't told about mistakes you can make until after you make them. I went three to four months performing my job a certain way until I was told it was wrong because no one took the time to show me the right way. I never thought to ask because I was unaware of the process. 

All in all, it's a good stepping stone for experience, but until management moves up or retires, don't expect any progressive change in metrics. 

Rentokil is a large, global company. They acquire smaller, mom and pop pest control companies, change the branding and hammer the checks. Business as usual.
For the most part, they seem to have a good model and really put an emphasis on safety. Thus far, they stay fairly transparent and don't try to change the day to to happenings at their individual branches.
If you happen to be at a branch that runs like a well oiled machine, this is great news. If you happen to be at one that is in desperate need of an overhaul, don't expect anything to change.
I worked at a particular branch for five years. They were a well respected company and treated their employees exceptionally well. Rentokil bought them a few years ago and, aside from branding changes, it was business as usual. 
I relocated to another branch, and was greatly disappointed. 
The Management is completely disorganized and operates as if they are going to close up shop at any moment. Industry protocol and legal corners are often cut. Safety takes a backseat to getting the job done quickly. Management is cliquey and have their favorites.  Inconsistent scheduling. Vehicles are poorly maintained, and the sales staff do not have any knowledge about the services they are selling; often deceiving customers.  
This is where I wish Rentokil would come in and start making some real changes. They are almost too hands off and need to have more of a local presence, to ensure continuity throughout the company.

One of the most significant challenges I faced during my time with the company was the lack of proper logistical planning and follow-through. The areas I was assigned to were often extremely far from my home base and consistently plagued by issues such as client no-shows, missed appointments, last-minute cancellations, and repeated callbacks. These problems not only created frustration for clients but also severely affected my ability to generate and close sales.

Despite frequently reaching out to managers and leadership for support, guidance, or even basic information, I was often met with silence or delayed responses. There were rarely any clear or concrete answers, even when time-sensitive decisions were required. In many cases, it would take days to receive quotes for properties or services—even when installs or customer commitments were scheduled to begin the next day.

As a result, I’ve lost thousands of dollars in confirmed income and missed out on even more in potential sales due to poor planning and lack of operational support. These recurring issues made it very difficult to do my job effectively, despite my efforts and willingness to go the extra mile. I repeatedly asked for more training, better communication, and improved structure, but unfortunately, little changed.

It’s disappointing because I genuinely wanted to succeed in this role. I hope leadership will seriously consider feedback like this moving forward to create a more supportive and efficient environment for both staff and customers.



A typical day involves gettting up and travelling to customers premises both domestic and commercial and solving their pest control problems in an educated and professional manner.
Training is 2nd to none, support is also 2nd to none. Best company I have ever worked for that makes you feel valued and appreciate the hard work you put in.
Management in my experience have been superb if you work hard they recognise this and will actively encourage further development. The whole branch are helpful and great to work with everyone supports everyone else where possible. Its very much like one big family and team based culture.
Hardest part of the job is planning and organising and can trip up people that do not take the time to focus on this aspect of the job. 
The best part of the job is the variety no two days are the same, every day you are learning something new, you are meeting a variety of people so communication skills are key to developing good relations.

I look forward to going to work which is unfortunately a rare thing for many people and the 1st time I have had this in my life. 

Its a lot of work and study in the beginning and can seem like information overload but it all falls into place furhter down the line. Once qualified there is immense satisfaction and a sense of accomplishment.

I highly recommend Rentokil to anyone that wants diversity and interesting work life. Just be prepared to put substantial effort in it's not a walk in the park cushy number driving around taking it easy.

Well for starters this job is remote and no weekends. Only plus I have to offer. This job was a complete bait and switch . You will be told the calls are mainly taking payments and scheduling. However the calls are mainly extremely irate  customers  legitimately yelling at you over the terrible customer service they offer .Very similar to previous reviews left , this job teaches you a handful in the two week training then the actual calls are subjects never even mentioned in training and they expect you to find / look up in a book of protocols but also don’t want you to be on the phone longer than the time they made up. Rentokil is the parent company of 100’s of pest control companies they Bought out, the communication is zero. Most calls are complaints over the service or the constant no call no shows from techs. You’re calls are pulled weekly and picked apart and scored and you better hit those metrics or here they come micro managing you. The health insurance is still very expensive and leaves you with little to no check. Overall this job was a complete bait and switch that pays a pathetic hourly rate for the amount of work and irate customers your expected to deal with. They’re micro managing tactics and unrealistic expectations is something to really consider before considering this company as your employer. 

The managers on the branch level are decent; however, Rentokil is a monster of a company. First, they hired me, but strung me along for over a month which resulted in  me losing out on two other opportunities. They kept saying, "the offer letter is coming," but it kept getting delayed. Finally, when I lost out the other two possible jobs, they hired me. 

Training was a joke - maybe four hours. The leads for sales were few, but the demand to door-knock was high. The pay was low, but they promise production bonus and commissions... what a joke! You will not see a good paycheck unless you are a tech and working over 50 hours each week. Many techs work 20 days consecutively without a day off. 

All the sales inspectors are looking for other jobs. They all struggle to pay their bills, so spare yourself valuable time, and go to another company (any 10-truck company or larger would be better). Corporate has handcuffed payroll, commissions, and legitimate opportunity. However, if you are a minority, they will try to promote you to keep you happy and by "promote" I mean they will give you a $1/hour raise, or a fake title to hush you. If you're stupid, you'll think it's great! 

Listen, it's a horrible company with layers and layers of "YES MEN and WOMEN" along the way that are incredibly incompetent. 

Choose your pest company wisely. 

The training was long. Now that might sound like a good thing, but in practice, they may have dragged it out longer than necessary. But I can't say it wasn't comprehensive.

Now I will admit that I had some issues as an employee. For the first month or so, the pace of the day didn't suit me, and it showed, in the form of sloppy order taking. But I worked hard on that and improved - only to see management switch gears and find something else to criticize me for. That sent my morale plummeting.

Management was very kind and understanding, until they weren't. Toward the end, I was going out of my way to avoid any interaction with my immediate supervisor, even if it meant calling or messaging into other departments. It was that hostile. And there were times when I had to ask a coworker with more seniority to pinch hit for a supervisor, because there just were none available (and bear in mind that they have their own calls to handle). 

My coworkers were a mixed bag. On the one hand, I was always able to find someone to assist me when I needed them. But there were also times when I'd try to join a conversation that might take place between calls, and be greeted with silence.

But it wasn't all bad. I liked working remotely. And they were very cool about granting time off. It was easy to put in for, and always granted. Break time was as much as I could need. And the compensation was about right for the work I did.

They have been going through a merger with Terminix for years which means every process changes monthly if a process even exists. Training was just a few days of overview on their archaic software that looks like something from the 80s that no other company has ever heard of. Then you get thrown into your portfolio with very little support and having to take customer calls like a call center but also keep up with your own accounts. Very contradictory.

Management is very unprofessional in how they deal with employee and customer issues. Not to mention being micromanaged to collect millions of dollars as a department while never seeing a cent of it in bonuses and barely getting a livable wage. Maany other similar roles get a percentage of what is collected as bonus. 

Their idea of incentive is repeatedly telling us how much we need to collect and a pat on the back while the ‘bonuses’ add up to maybe $100 a month if you meet all metrics. 

Biggest perk is being fully remote, which is unfortunately rare to find nowadays, but even that is not enough to keep people as there is such high turnover. They need to pay an actual competitive wage and it would make every other aspect easier to deal with. But with our recent yearly raise being a few cents I highly doubt that will happen. Stay away unless you really need a remote job. 

Top Job Titles	Average Salary
Pest control technician 3 salaries reported	$17.00 per hour
Residential sales 6 salaries reported	$56,667 per year
Utility worker 1 salary reported	$20.50 per hour
Outside sales representative 1 salary reported	$22.50 per hour
Care specialist 9 salaries reported	$17.86 per hour

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