shift manager

host/hostess

food & beverage manager

director of food and beverage

surveillance operator

Resorts World Catskills

This place is really only good if you enjoy not having a life. 

(1) Management - It's pretty obvious some departments got lucky especially I.T with having employees who've done this before but honestly it seems like if management had to do their employees job for a day they'd fail miserably at it. The Union contract is a giant playground for them seeing as they pick and choose what they want to abide by and what they don't. 

(2) Corporate Culture - The culture here is that of a graveyard, Nobody is happy and it shows, most department heads have lost the confidence of their employees mostly because they fail to resolve real issues or they flat out just don't care. The company just continues to take away from it's employees and still expects 110% everyday. 

(3) Benefits and Pay - Out of everything the pay and benefits are very good but I'd be lying if I said it didn't come at a cost, Your work schedule changes almost every month and they make you work insane hours with mandatory overtime because they don't wanna hire more people. Literally every department isn't just understaffed they're severely understaffed. If someone takes a vacation someones gotta work two weeks straight.

(4)  Work / Life Balance - There is none, you come to work and go home free time is pretty much non-existent. 

(5) Job Security / Advancement - We were all told at hiring there's plenty of room for improvement but I can promise you it's not even worth it if you're a Union employee, Job security varies pending on department, but seeing as the turnover rate is insane, if you last a year here you gotta be good at what you do and / or have nerves of steel. 

Overall - The money and benefits are good for the area we're located in but it's hard for me to say the stress is worth it. They don't recognize employees for doing a good job, They care nothing about you or your at home life, I'm not even joking multiple employees have been hospitalized over the stress that comes with working here. They're trying to get the most they can with giving as very little as they can. You gotta be a strong person to work here honestly.

I worked in two different positions at Montreign Operating Company. The first position I occupied was as a Table Games Dealer, mainly dealing blackjack. In this position I really have no official complaints, other than that management could be more collaborative in their communication between each other and with dealers, to be more effective and efficient in responding and dealing with problems. Clearer communication would also prevent a lot of problems from happening, but since they are a fairly young business at the time of writing I will give them the benefit of the doubt. Being a dealer was fast paced and the most stressful of the two positions, without a lot of options for career growth and development outside of the specific field of dealing. For someone who is good at dealing with stress and fast paced environments I would definitely recommend it, but the job isn't for me.
The second position I occupied was as a Cage Cashier. While being a dealer was mentally stressful, being a cashier was just as physically stressful. When I say that a cashier stands at a window for 8 hours, I mean it literally. Some days I literally had no patrons, and I had to stand at my window for 8 hours staring at the wall across from me. Without a chair or anything to rest on, and including my 45 minute lunch break. Management was at least more sympathetic or nice to cashiers, but the regulations and stipulations put about by the company guidelines were just silly at times.

Exciting place to work at but there are challenges:
-Only Union employees get decent raises and hardly pay anything for their benefits while the Non-union only get 3% because they are required by NYS to do so and per their policy, non-union cannot get more than 3% IRREGARDLESS of how well they might have done the prior year.   Places like hotel there are some Union employees making very close to what their managers are making.  This is not motivating, who will want to work hard to become a manager when you can still make the same money and pay less for your benefits?
-For non-union employees cost of benefits went up with a decrease in coverage and choice of plans, once again not fair to us but it seems this company will cater to the union.
-Perception that our responses to annual surveys are not being taken seriously.  Few of us complained about having to pay alot for benefits while the union pays little and this year our cost has increase.  Effectively: instead of a pay raise this lead to a default pay cut.

I started here a few months before opening. I honestly loved coming to work. The work is a lot but very easy. The management at that time treated you with respect, had an understanding of what we do because they started out like us, made you feel like family, etc(all good). Things happened and we lost them because higher management didn’t like that.

NOW management has never done what we do so they don’t understand anything. They treat us like children, they disrespect us all the time. Once we defend ourselves they write us up. They look for anything to give us points, one shift manager is point happy at all times. Every shift seems to have different rules which screws everything up. There’s no communication at all between management or employees. Everyone loves drama and talks behind everyone’s back (including management with employees). It’s literally like school/prison. Seems to be new rules everyday and they only get more strict. There is A LOT of favoritism so if you don’t kiss butt or snitch you get treated like butt even if you do the most work. There is just so many negative things to say about this place I could go on forever. 

The pay is decent for the area but we should be paid way more for what we do. It’s not worth the stress that comes with it though

I worked on the grave shift as a cage cashier in the casino of Resorts World Catskills. On a busy day, the first 3 or 4 hours of the shift were usually rushed, as the emphasis was on getting customers what they wanted so they could get back to gambling. Almost always after the initial rush, the rest of the shift was spent standing around doing nothing. The worst part of this is that we were not allowed anything as simple as music on the company computers, nor were allowed chairs or sitting in general. The managers on the grave shift were almost always the new ones, and it was left to us (the cashiers) to train them on how the financial and computer systems worked. The most enjoyable part of the job was leaving at the end of your shift with the knowledge that someone else was responsible for your mistakes, and the worst part of the job was showing up and knowing you were responsible for someone else's mistakes.

I love my job, it can be fast-paced and energetic, while keeping me thinking and feeling productive. The work is routine in general, but there is ALWAYS something different. To work here you need to have common sense, good critical thinking, and strong math skills. The ability to adapt to change and "roll with the punches" is a must. 
The managers are almost completely worthless. Some are incompetent and know nothing about the job, some are just so lazy they don't do anything at all. The ones who do attempt to work; focus on insignificant issues rather than legitimate business needs. This has left almost every member of the cage stressed out, under-appreciated, tense, angry and sometimes walking into work can feel like an actual war zone. 

Management is inconsiderate and treats employee's like children. Upper Management is ok with losing money giving match play vouchers to Asian customers from NYC. 2-3k loss a day avg, and little to no tip area really cut's worker's overall wages. There is a reason for being such a low toke rate in the Casino industry.
   Sure you will have some good experiences with some customers, but most of the time you will experience nasty attitudes in front of you, and also behind you as nothing you do is ever correct(every supervisor makes up what is right as they go). Surveillance is non existent as in multiple cases the Supervisor would just rather give away $300 than call up to check and rightly address any problem. I've worked in other Casino's, this place has a lot to get together before it can be anything but second class.

DOS GATOS CANTINA
Located within The Alder, Dos Gatos is our cantina-style eatery offering classic Mexican fare with a fresh twist. Dos Gatos features a full service bar with more than 120 types of tequila and margaritas on tap.

Lotus
Lotus combines elegance with a truly inspired menu of authentic Chinese delicacies, in a fine dining atmosphere. The chefs at Lotus source only the finest, freshest ingredients for flavorful and delicate culinary creations like Salt & Pepper Pork Loin, Peking Duck and Coconut Curry Crab. The experience is genuine, made even more so with full tea service


I did enjoy my work and colleagues but extremely poor management ruins the whole job experience pay and benefits are very good and it is union but you have to watch your own back super toxic and stressful work environment and you can't even count on human resources department either it's a shame because the casino could be an amazing place to work but it's unfortunate the way they are running it and employees aren't happy if you personally ask super disorganized and the guests sometimes really get a bad outcome there is no compassion and not professional 

RWC Surveillance department has a very high turnover for several reasons but starts with upper department management (Josh/Jason). Going above and beyond is actually frowned upon and definitely don't expect a pat on the back because not gonna happen. 
Do yourself a favor apply with department where your actually appreciated, have guaranteed yearly raises, can advance within company and the list goes on and on.

Top Job Titles	Average Salary
Shift manager 25 salaries reported	$62,448 per year
Host/hostess 10 salaries reported	$24.06 per hour
Food & beverage manager 11 salaries reported	$63,936 per year
Director of food and beverage 6 salaries reported	$23.72 per hour
Surveillance operator 2 salaries reported	$24.00 per hour

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