front desk agent

cook

restaurant manager

service manager

revenue manager

Resorts World Las Vegas

Awana spa is a toxic workplace that starts from the top down to your coworkers. Policies are always changing and you are constantly micromanaged by management who will also not step in when you have an angry guest and often times will take their side over yours. You work 10 hour shifts with 3 days off. Ideally that sounds good but with all the stress and workload they give you, you find yourself using the full 3 days just to recover from the days you worked and it's easy to get burnt out. It's why we have a high turnover rate because there's no work/life balance. On top of the work you already have, management often times gives you their duties and pass it down to employees to complete so they have less work on them. The work culture is toxic, management will hire people they know so theres alot of favoritism and people will snitch on you waiting for you to mess up. Your coworkers at the spa gossip constantly with the help of management. They talk behind your back, everyone knows everyone's business and if you tell one person something personal then before you know it the whole spa knows because you can't trust anyone. I mean ANYONE. When you first get hired at the spa, your coworkers will be observing you to determine if they like you or not and if they don't then ALL your coworkers will not like you because once one person doesn't like you then by default the rest have to follow each other's lead. They will make you feel left out until you quit yourself. There is no professionalism and feels like high school. It truly is very toxic here and it starts from management who allow it and often times are part of it.  Awana spa at resorts world has a high turnover because new people do not feel welcomed and management doesn't train them. Your training is just shadowing for 2 weeks and then you're left on your own. Management plays favorites. For the job itself, we are ALWAYS SHORT STAFFED because of high turnover and since we are short staffed , management will pressure you to put on many hats and work in other positions on top of your own for the same pay. No raises, but more work added, and if you didnt they would retaliate against you. Whenever you would ask management to help since we are short staffed they would complain the whole time for the fact that they needed to help or they would tell us NO and then send another employee to help out who's just as busy as we are because they didn't want to. Alot of the former spa employees at Resorts world left once we got the new management. That speaks volumes.

This hotel is a complete disappointment in all aspects.  There are literally hundreds of us working here who feel manipulated by promises and a culture which do not exist.  We left good jobs with hope that this would be a great team to build a beautiful new hotel with a dedicated team.  Do not get me wrong...there are a few good people working here.  The work hard and long hours trying to keep their departments successful.  They are overshadowed and their voices drowned by the deceitful, selfish aggressive managers, directors and VP's who do not seem to notice or care that some employees do almost nothing and some are carrying the hotel.  There are some departments that are filled to the brim with staff who have nothing to do and no prospective work. 
 These salaried employees have the attitude that they clock out at 4 or 5pm regardless if other departments need their assistance.  They see their team mates drowning and they walk passed them as they work 12 hour days for the same or less pay.  People who are willing to work are totally taken advantage of with no gratitude and senior level management turns a blind eye.  The property hires or promotes  inexperienced people who are completely unqualified and have no idea what they are doing and then throws them into the flames, you sink or swim.   Most are sinking.  Ask 99% of people who work at Resorts World, they are miserable.  The benefits are subpar, the offices are catty and rude with cliques who play high school.  The hotel does not provide mobile phones or any compensation for a cell plan for anyone, but you are expected to talk to clients when you are off property - which means...you are expected to give your private cell number to ALL YOUR CLIENTS.  Is that even legal?  I made the mistake early on of recommending quite a few previous co-workers and friends for jobs.  I was absolutely mortified that every single one of them told me how unprofessional and condescending the interview process was.  I feel like a ruined some professional contacts and I will never suggest anyone work for this place again.  There are so many options for work in Vegas, don't let this shiny new property fool you.  It is a nightmare.

Honest Review

Pros
	•	Free lunch and bottled water were provided.

Cons
	•	Extremely micromanaged environment, including monitoring and timing of bathroom breaks.
	•	Management would follow employees to see where they were going if they left the office to use the restroom or refill water.
	•	Employees were not allowed to close their office doors, signaling a lack of trust.
	•	Leadership was frequently moody and reactive, creating an unpredictable and stressful workplace.
	•	Expectations were often unclear, inconsistent, and subject to sudden change.
	•	Goal posts were frequently moved, making it difficult to meet performance standards.
	•	Unrealistic expectations paired with minimal training and onboarding.
	•	Poor work/life balance was normalized and implicitly expected.
	•	Employees were expected to habitually work and respond to management during lunch breaks.
	•	Employees were expected to continue working from home even when sick.
	•	Frequent miscommunication led to confusion and inefficiency.
	•	Favoritism was noticeable and negatively impacted morale and fairness.
	•	Leadership was defensive when given constructive feedback, discouraging open dialogue.
	•	Employees were discouraged from helping or supporting their peers, fostering a competitive and isolating environment.
	•	Multiple coworkers were visibly distressed, with peers often seen crying or appearing jumpy due to chronic stress and unrealistic demands.
	•	The culture felt performative and inauthentic, with surface-level positivity that did not align with daily realities.

Advice to Management
Create a culture rooted in trust, clear communication, and proper training. Set realistic expectations, respect boundaries, encourage collaboration, and model emotional regulation. Psychological safety should be a priority, not an afterthought.

Overall
While the perks were appreciated, they did not outweigh the controlling management style, lack of clarity, and unsustainable expectations. This was not a healthy or supportive work environment for long-term success.


A typical workday at the resorts is more like a chaotic day , because you know if you have utility porters to take your linen . If you do you don’t know if they’ll be good or they’ll just go sit in the locker room on their phone . Managers won’t say anything to them because they’re scared of the union as as housekeepers or attending guest room service, We do most of the work we clean all the rooms we rushed all the rooms . Yet we get treated like peasants are we get told is to go talk to Union that will fix things and we still bust our selfs  off while everybody else has a cozy day or an easy  . I honestly wouldn’t recommend working a Resort World if you want to get a hang of being a housekeeper because they work you to death sometimes you’re not even allowed to go downstairs to get food because they’ll give you 12 checkouts plus how many ever occupied you need to complete your credits in mind you those 12 check out at least 829 of them will be double beds and the rest will be kings. They don’t help you with your work load sometimes managers pick and choose your favorite. You can have 12 check outs while everybody, The manager likes will have 4 - 5 check outs  that day and it sucks . Management does not help you with anything. They only look for reasons to either put you on disciplinary probation fire you or make you sign papers with the union rep and I see it’s just annoying.

As a runner at the dining room you are require to do warehouse order which is out of classification since we are not union at the moment you gonna have to do alot things that doesn’t have anything to do with your job classification  .until now is uncertain how many and what places are gonna be union people are quitting left and right by hundreds since it supposed to be seniority base you have to guess what number are you and hopefully you got keep your position even if you are on the top in seniority your shift time and days off can change at any time without notice and there’s nothing you can about it  bosses Answers are very vague ,healthcare insurance is super expensive tip pool is a mess you don’t know how much you make until you see your paycheck sometimes you have to pay back tips due to customers complaints a lot employees are doing whatever they want like doing other positions and still pooling tips from employees actually working for it so you gonna be left making someone’s else paycheck . The company hourly rate is higher than a lot places the paid hour brake are amazing if managers don’t send you in the first 3 hours food is good most of the time, many people feel the casino broke many promises when it comes to money and opportunity and managers often says that we are lucky to be here and they have many people waiting for a job at the door if you don’t like it .

Pool Deck - Working on the pool deck was fairly okay. Work was self-explanatory (great place to practice customer service). They gave us a plethora of training before the season began. The amount of great employees they had was beyond me in regards to how they found/keep them. A healthy work culture was created despite the chaotic upper management we had. There were many conflicts of interest within upper management (i.e. promotions based on personal connections outside of work). The culture on the pool deck was highly revolving around independence and tip-driven work. Conflicts occurred due to tip-driven employees and little to nothing was done in regards to changing the culture around that. The hard work ethic of the team went down the drain during my time here. There are no incentives given to employees in all terms - physically, barely verbally. This company has so much potential, I see it, but the company lacks the ability to have tough conversations in order to tweak or redirect the vision of the company (my way or the highway mentality). If you're looking for a place that will take you as is and don't have any plans to grow exponentially, this is the right place. It's quick, it's easy. It's a starter job that is quite easy to grow out of. If you're looking for a challenge and a greater sense of belonging, there are other companies. 

This hotel should have wait to open. People don’t last here due to the management & overall job. We are underpaid for all that we do in a day to day basis. They take $300+ for taxes & you’re not able to file exempt so the more OT you work the more money they take out of your paycheck. There are now only 10 agents in the contact center because they do not stay once they come out of “training” & are on the phones. Training consists of 2 days of property tour & making sure your log ins work then you’re on the phone. They recently promised us a 50 cents raise “to show how much they care” that still has not come through. There has been so many issues with this hotel that we in the contact center have had to deal with. The housekeeping department went on strike so we were flooded with calls from guest about their rooms being dirty. They randomly shut off the water & don’t tell guest so they can be prepared, water comes out brown. They blast nightclub music so one side of the hotel shakes & don’t give guest a heads up. This company is so disorganized there is so much more wrong with it. 

Security Department was terrible when the 90-day probation was about to end you get written up. Here's the back story as to why so supervision brings you in and asks what your goals are if your aspirations don't align with the security departments then you are gone. If you say I would like to move up within the security department to become a supervisor, but if you deviate from that and say to supervision if supervision is not possible can I transfer to another department for the same opportunity in the future? Now you have a target on your back! Because the department doesn't like to hear that they want you to stay there with no opportunity for growth which is terrible! If you work there don't talk about anything to anyone, not to supervision don't bring up your goals, dreams. Just be cordial and keep it moving don't talk with co-workers either because supervision will go to them to get information on you.  

The Resort World Las Vegas was a Great Place to work when the original  management team hired by our original Vice President was in place. All employee needs were satisfied, and in-house advancement was paramount. The individual managers had input and their opinions on running their divisions were regarded. This is not the case now however.

I would not recommend this location for anyone with intentions on staying and growing with this organization. The brand and it's properties are awesome and offer the best for Guests and employees alike. Unfortunately however, the current Security Director and the minions which they brought over to run this department for the property are narcissistic micro-managers. Draconian management and tyrannical behaviors are on display and exhibited daily towards all employees.

I left a company I worked at for 10+ year for an opportunity to open the newest mega resort. THE GRASS IS NOT GREENER ON THE OTHER SIDE.

For starters, they are non union and treat their people like cattle. They are taking advantage of salaried employees and making them work 15-17/hr a day, 6 days a week.

For hourly employees, the schedule is all over the place and they REFUSE to tell you where you fall in seniority. Why??? That is shady. Why aren’t they honest and transparent with their employees? (Honesty is one of their core values…..the irony)

I called HR to get ask for my seniority value, they told me to ask my management. Management said to ask Workforce. Workforce said to go back and ask Management????? Just admit that you’re not scheduling by seniority, it’s by FAVORITISM!
Also, every time you call workforce regarding a policy, you receive a different answer.




Top Job Titles	Average Salary
Front desk agent 3 salaries reported	$18.17 per hour
Cook 4 salaries reported	$9,215 per month
Restaurant manager 9 salaries reported	$53,980 per year
Service manager 6 salaries reported	$84,080 per year
Revenue manager 7 salaries reported	$63,838 per year

Working at Resorts World Las Vegas: Company Overview and Reviews

Resorts World Las Vegas

Resorts World Las Vegas Ratings

Popular jobs at Resorts World Las Vegas

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected