physical therapist

physical therapist assistant

physical therapy aide

support specialist

office coordinator

Results Physiotherapy

I worked as a PTA full-time for Results for about four years. For the first year and a half I was at Results, most PT's I worked under treated their PTA's like glorified techs, and PTA's did not carry their own independent case load. The starting pay was also slightly lower than most other outpatient companies in the region. The benefits offered were average. You could usually get a week off with PTO if you let them know six months in advance. The autonomy became slightly better as time went on, and the company rolled out PTA focused CEU courses. These courses were more dumbed down simplified version of the full fledge IAMT PT courses, and the delivery/teaching displayed in these courses was sub-par at best. Most of the time I left the courses only feeling slightly more knowledgeable than when I went in. Most of the time your supervising PT's did not have time to practice the techniques learned in the courses, so you usually were stuck only utilizing a minimal amount of the loosely evidenced based techniques. These courses and the techniques, i.e. Soft tissue and taping, taught in them only had minimal empirical evidence backing them. During my last two years and a half I did carry more or less a full shared caseload with the PT. Results did not cover any outside CEU's, so if you wanted to go to other courses it was on your dime. They also only covered 50 dollars of a BLS CPR/AED certification and they did however cover licensure renewal. The documentation wasn't horrible, but you usually spent forty-five minutes of your hour lunch documenting, and maybe 10 mins off the clock after work. This is typical for most PT companies. You had to have documentation done before lunch the next day, due to billing issues because Results had to have that money. So be prepared to multi-task multiple patients at once, usually at least two and sometimes three, while attempting to document effectively. Also, be prepared to put in occasional unpaid OT. They also do not allow documentation at home outside of the clinic, due to HIPPA concerns....although some PT's still did it cough cough. Constant turnover in management positions, and even had a change in CEO while I was there. The management is extremely disorganized and overworked, and only focused on the bottom line and lining their shareholders pockets. The expectations and criteria for the PTA role was constantly changing, which could make it very stressful. Most of the middle and upper management only cared about your daily visits, cancellation rate, and FOTO scores. If you don't meet those standards you are hounded until you do, and you most likely won't get your yearly raise if you don't meet those standards consistently. Most of my direct co-workers were great people, and my clinic directors did the best they could to be reasonable with expectations, PTO, and performance reviews. The clinical quality and education people usually took there jobs seriously, and wanted to help you help the patient in a more clinically effective manner, so that aspect was good. They eventually decided due to reimbursement cuts, COVID, and changes in upper management to heartlessly layoff their entire PTA workforce in the middle of a pandemic, when it is next to impossible to find full time work in physical therapy. They have only hired back a handful in mostly PRN roles or demoted them into techs. They have also done other massive layoffs in other departments during the pandemic, and despite laying off huge groups of their workforce they still continue to open up new clinics. Extremely corrupt money driven company, that completely lacks all sense of empathy in their middle and upper management. I wouldn't recommend working here unless you are desperate, and need a full time job that offers benefits. Even then you'll be walking on egg shells, because trust me they won't hesitate laying you off with only a moments notice. Probably not the worst outpatient PT company in the US, but it should definitely be in the top five worst.

Working as a PTA at Results has both its ups and downs, and it depends on where you would like to compromise as an employee and ethical standpoint.  In most cases, preferably, you get to work alongside one PT and treat the same caseload of patients, anywhere from a total 10 (at the slowest of times) to 25 in one workday (in my experience).  Keep in mind, it is different from every clinic, and you may be paired up with two PT's to help treat both of their caseloads.  Being a new PTA, this sets you up for tremendous growth for your skills, predominantly in manual therapy and exercise prescription, but you may not feel like you're providing much value to the patient experience when you're at your busiest.  
When the clinic is running at "business optimal" capacity, you will feel that you will not be able to ethically or effectively treat your patients, especially when your caseload is a mixture of young athletes (that require faster progressions, tons of cuing, and return to sport exercise prescription), vestibular/geriatric balance patients (that require one on one/CGA attention), patients who are post-op (that are in tremendous amounts of pain and require tons of reassurance and cuing), and then your typical ortho patients that have varying degrees of habitual dysfunctional patterns that require tons of education - and you get to mix all of these types of patients together in one day while simultaneously treating 3 different types within the same hour.
You will be at a constant "battle" with your front desk staff (if you're lucky enough to work in a clinic that has that sustainability).  As a clinician, you will not be in control of your schedule, and patients will be force fed into any 30 minute block that is possible so that your clinic can hit higher patient volume numbers.  There is minimal cohesion between support staff and clinicians, because they are being told to "get them in", where as you, as the clinician are trying to "get them better".  
Monthly clinic meetings are always in vain, and are focused mainly on your "cancellation rate", that you have ZERO control of when people are ill, cannot get out of their work duties, or they had some catastrophic event that they had to cancel for.
As a PTA, currently, there is zero growth within the company.  You will grow individually as a clinician with your clinical reasoning, manual skills, exercise prescription, independence with advancing/digressing patients, experience with all types and ranges of patients, and ability to work independently.  Results will push you into becoming a more effective clinician, and will provide you CE at their cost.  As long as you can always answer "why" you are treating a patient the way you are and it is within the POC, you will be given flexibility in the way you treat.  
TO summarize, I grew a lot as a clinician with Results, and it is a great place for a PTA for a short term.  I spent most of my days frustrated with the level of care that I could provide, and the varying "numbers" that management focuses on.  As a clinician, you want to provide value, educate your patients, and provide a functional return to their ADL's the best you can, but you will have to make compromises and you will learn how to pick and chose what you value most when treating 2-3 patients at one time.  Results cares for you as an employee that serves as a warm body and smiling presence that convinces patients to return for a sore neck from watching too much TV.  You will be pushed to become a skilled clinician, but only in the pattern and mold that Results wants you to be.

Management at results is non-existent, except when they are blaming you for something beyond your control, or something they themselves are responsible for. When they aren't blaming you, they will frequently lie to you, and manipulate you. If you eventually get fed up with this treatment and ask to be treated honestly and fairly, they will double down on the lies, and brand you as a “negative influence.”
Management also likes to play favorites which creates an atmosphere of tension and in-fighting amongst employees. They will tell you there is a standard expectation for everyone, but only certain employees (PTA’s and support staff) are held to this standard.
Speaking of how PTA’s are treated, you will feel micromanaged and disrespected on a daily basis. They do not view you as a licensed clinician, but more like a glorified PT tech. I once asked my PT to trust me more, and because of this I was told I was “not a team player.” Also, PTA’s are paid hourly, so they are constantly on your case about overtime. If you go even 5-10 minutes over your scheduled 8 hours, you will hear about it. However, it’s almost impossible not to go over as you are expected to treat 20+ patients per day, complete all documentation, and also help the front desk with answering phones, setting up new patient accounts, and collecting payments. They also like to double book the final scheduling block of the day, so unless you are rudely pushing your patients out the door at closing time, or short-changing them on treatment time, you are going to be a few minutes late punching out.
Mentoring consists of them telling you to "figure it out" when company expectations don't jive with reality, which is pretty much the standard at Results. They do offer continuing education courses, but the ones provided for PTA’s are very basic. It’s basically stuff that you already learned during PTA school. If you are looking to be challenged or expand your skillset, you will need to search outside the company for courses that suit your interests.
As for patient care, the company couldn’t care less. They tout themselves as a “patient-centered company” but it’s made clear from day one that they prioritize quantity over quality. The answer is always "get more patients in" even when resources and personnel are already stretched thin. During monthly meetings all they talk about are the number of visits and how it should be higher. Rarely, if ever, are treatments and patient outcomes discussed. I frequently had patients tell me that they appreciated us as clinicians, but they felt like the company treated them like a number. They weren’t wrong.
There are some good people working at Results who truly care. Unfortunately those people are the minority, and they are powerless under toxic leadership and bad policies. This is why the employee turnover rate is so high.

The positives:
Results does an excellent job of educating both PTs and PTAs through CE courses, in-house training and online courses you can take at your leisure. Paid vacation days are adequate. When I started as a PTA, it was an absolute disaster. There was no team model, just one PTA among an entire clinic of over-booked PTs. It was very much like being a tech, as other PTAs have noted, who also still have to submit notes accurately and in a timely fashion. Very stressful and unsustainable. I nearly quit after 3 months. Thankfully they realized better ways to utilize PTAs and shifted to a 2:1 and finally 1:1 PT:PTA model, which has been world's better. It has allowed me to know patients better, progress them adequately and has given me time to perform manual treatments.

The negatives:
With the new model, there are expectations to see increased volume of patients, which isn't going to work out as management reasons it will. As PTAs are trained to be better clinicians and begin to see increased patients on their own schedule, wages remain stagnant. There are minimal differences in wages between an entry-level PTA who needs constant supervision and one who is highly trained in STM, taping, works more independently and is very efficient. That's a darn shame. Numbers will forever be pushed upon the clinicians where there will ultimately be a breaking point between numbers and clinical quality. There's no way to see 90-100+ patients per week and expect each one to get excellent care. They will get decent care but not excellent with that many patients. Expect to work early days and leave at 6 on other days. All of this adds up to burnout and poor work/life balance. The role of the PTA is extremely demanding and be expected to perform the role of clinician, tech and front desk staff all at once. Oh yeah.. and submit your notes on time on top of everything.

One more positive:
I do think the company tries to make things better for everyone and I have to acknowledge these attempts. However, they really push to get as much out of their employees as they can, seeing where each person, team and clinic's breaking point is at.

● Pay & benefits
My pay and benefits at Results Physiotherapy are lacking. Benefits are expensive for lower employees and company paid for upper employees. Pay is basically the same, lower employees are underpaid while upper employees are paid very well for way less work. Way to political

● Job security and advancement
In terms of job security at Results Physiotherapy, I think if you're friends or cool with the right people you're safe but if you speak up then you're either pushed out or nit picked to be let go

● Management
In general, managers at Results Physiotherapy are not allowed to truly manage their teams. And the upper Management that calls the shots don't understand the workloads and put way to much on you. Making it impossible to accomplish the set goals

● Culture
Collaboration with my colleagues at Results Physiotherapy is an endless cycle. Ideas and solutions are presented but upper management never pulls the trigger and makes a decision. Therefore we deal with the same problems day in and day out with no resolution.

● Overall
My experience working at Results Physiotherapy was great when it was smaller but once corporate,  lost the same personal relationship. I made so many wonderful friends and ultimately thats more what kept me there than anything. However, the high school environment and the overwhelming expectations were what ultimately made my decision to leave.

Began my career here and was very lucky to work with a lot of dedicated and hard working people.  At the clinic level the company growth is leading to a much larger focus on numbers and productivity.  The focus on quality of care has never left, however, high volume coupled with constant focus on units billed (disguised by statements like "a quality visit consists of an average of 4.5 units per visit) becomes over bearing particularly during busy seasons that can result in up to 14-15 patients per day including 3-4 evaluations within that day. I learned a ton as a new therapist, and would not be the confident and great therapist i am today without the experience, but as one gains experience, the corporate grind makes it difficult to not burn out.  I loved my direct bosses like family, but as the company grew it felt as though their job became more and more of putting fires out with unhappy and understaffed clinics, as well as ensuring their average visit obtained 4.5 units/visit with little regard with what certain patients needed, or what individual therapists prescribed.  I would say an excellent place to start as a new therapist. 

This company used to be amazing but when the owners sold to a private equity, the whole culture shifted. It stopped being about the patient and the focus was on how much money your clinic was bringing in for the company. 
They also don't value their employees any more. It was not uncommon to hear that "Everyone is replaceable" from upper management. They aren't supportive of new moms (pump break issues, strong "encouragement" to come back to work as early as possible, flexibility around sick kids) or parents who need some flexibility in their scheduling for childcare. I was always worried about taking a sick day because I didn't want the pressure about the lost revenue. 
All the great leaders have left the company. It was very hard to trust upper management when their message would change week to week about how they wanted the clinic run. 
I used to be really proud to work for this company but at the end I couldn't say that any more. If you are in a staff PT role it might be manageable if your clinic director is good at filtering the BS from above, but getting involved in management is a horrible idea and was only getting worse as I was leaving.

This company experimented with my position. I was barely paid enough to live on and often worked over 50 hour weeks, some days lasting over 12 hours. I have a very specific degree and job type and my role in this company was never truly defined. I was used in the clinic as a tech. As someone with a master's degree and a professional certificaiton, not only was this inappropriate, it was downright insulting. My schedule and priorities changed on a regular basis and what was expected of me was never really set in concrete. I was repeatedly told I would receive time off during the summer since I couldn't take time off during the school year and that never happened. I was told that I would receive more time off in lieu of money for driving 2 hours to cover events. That never happened. My immediate supervisor had no experience in my field and was trying to tell me how to do my job in a way that made it almost impossible to function. He was a bully, telling me what color to paint my toenails (when there was never an occurrence for my shoes to be off at the school) and how to wear my hair.
This company is a joke and I woke up every morning dreading the day I had in front of me. Quitting this nightmare of a company was the smartest thing I ever did.

Things started to go a bit downhill when the company changed hands. They discontinued the amazing CEU courses that were offered by the company (for which we were paid to attend). They also changed the entire dynamic whereas the care team (PT and PTA) both saw the same caseload each day. Initially, the PT focused more on the manual treatment, whereas the PTA focused on the exercise and modalities portion of the treatment. There was more structure and it flowed very nicely. The training was great too, so we could perform manual treatment when appropriate. However, the company then switched to the PTA taking on their own caseload (performing manual, exercise and modalities for each patient. 10+ per day.) All I can say is, it might’ve worked well in the long run...But, they also offered me a measly 1% raise after being with the company for nearly three years. And then COVID hit. They laid off all PTA’s and other support staff with no furlough or severance. Just cut us off and there hasn’t been a positive outlook on ever being able to return to my job. Not fair at all. These moves only point to greed. 

I worked for this company for six years. I worked for the corporation on the belief for higher advancement based off a persons work ethic, and was assured a salary position after helping open several clinics within the North Carolina region, yet it never came. I had a feeling the “higher ups” were conditioning me for the job they had promised, yet after they went from an Austrailian-owned to American-owned company, they started incorporating PTAs and stopped looking after the people that had worked hard to get where they were currently. The last year I worked for the company they refused to give a cost-of-living raise (what I looked forward to every year) to me bc I was the “highest paid tech” already. They refuse to see the hard work people put forth and only care about numbers; they don’t even really care about patients; I’ve seen too many patients doing exercises counterproductive to what they’re initially being seen for, and only kept on the schedule to increase numbers for themselves. I highly advise whomever to stay away from this company unless they want a dead-end job for the future.

Top Job Titles	Average Salary
Physical therapist 152 salaries reported	$83,954 per year
Physical therapist assistant 32 salaries reported	$31.31 per hour
Physical therapy aide 1 salary reported	$87,500 per year
Support specialist 1 salary reported	$14.00 per hour
Office coordinator 1 salary reported	$17.48 per hour

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