sales associate

speaker

cashier/sales

territory sales

outside sales representative

Ria Money Transfer

Initially I was excited to learn and grow with this company. However, as my training started it became obvious there was no an organized system on how to train me on my job duties and it became very  confusing very fast since the start. To top it off the so called 'Manager' of the Reception area which is really the Executive Assistant has literally no leadership or people skills/qualities. That woman was impossible to work with without being criticized in a disrespectful way for any minor mistake you made, when training was really bad since the start. I had to put up with it all for a long time because I really needed my job to survive. but it was very hard as you had this very negative and mad person to see on a daily basis. She thought she was perfect at everything  when she was not, especially talking all that gossip about a lot of people. I would not want to ever work with that woman again who all she does is belittle people and is very old school when it comes to her overall work style. A lot of people are afraid of her in that office but cannot say anything about her because she is vengeful for sure. Sadly it was a just toxic environment full of gossip, envy and negative vibes. 

The CEO seemed like a good person, I don't know if it's all bs but that man could charm his way into anything. However, even as good as he might he can not control people's actions or the negative/bad vibes people bring to that office environment. 

Anyway, if you decide to work here...good luck!

Work-life balance
Work-life balance at Ria Financial is not good. I've worked with split rest days ever since I joined the company

Pay & benefits
My pay and benefits at Ria Financial are unreasonable. I'm left with nothing before month end. They low balled my offer vs what I was previously making. I was sort of pressured into accepting their offer only because I was strapped really bad for cash.

Job security and advancement
In terms of job security at Ria Financial, I think it's unsecured because they only work with favoritism with their own ethnicity

Management
In general, managers at Ria Financial, The lower management has very poor communication (all team leads). Nobody is willing to help as they do not feel any benefit of doing so. They are quick to call you out to do something while you're on assignment but when you need help, nobody is willing to help. When you ask for times that you have been off the phone, they would deny you of that information if it doesn't benefit them when you need to fix your time card or even explain your side. Instead they would try to use that against you to put you in the wrong. This makes me question their leadership. If we were at war, we all would've been dead.

Culture
Collaboration with my colleagues at Ria Financial is nothing beneficial

Overall
My experience working at Ria Financial is not the best. Nobody will help you if you don't suck up.

Ria Financial has a very noble mission and the service they provide is important as so many in the global economy rely on money remittances. The issue here is not the work as there is plenty to do and plenty of areas for improvement. The main issue here is the leadership team, bad decision making based on agendas and how badly they treat their employees. 

There is zero to no recognition unless you are a "yes person". Employees who think critically do not do well here as the culture is one of group think. They are extremely late to the digital side of the business model and the bad strategic decisions by the leadership team is only making the situation worse. This is why the turnover at the Denver office is in the double digits. During the course of 9 months, I lost my entire team because they got burned out and found better jobs in the Denver area.

At this company they'll tell you thatYou can run your store as you see fit as long as there's no money missing at the end of the day, But they only tell you that so You don't realize how much work you're actually doing for so little pay, The supervisor will randomly call you to go cover another store even if you're already almost to the store that you're originally worked at, If you are through an agency they work you until it's almost a 3rd month and you can get  Hired through the company and they fire you so you don't ask for a pay raise with no notice and they never give you a reason why.

Typical day includes making outbound calls to customers regarding their money transfers. Analyzing orders dealing with OFAC. I learned a lot of behind the scenes when it comes to money transfer companies, why orders are detained, why additional documents are required from our customers, and how to deal with suspicious activity from our customer in the most delicate way. Management, is probably one of the areas that needs the most improvement. There is a lack of communication and professionalism. Schedules, meetings,  and work assignments are highly uncoordinated. Co-workers are great; but team work is preached but not achieved. The hardest part of the job is dealing with people who  question your ability to work, point out your faults and never appreciate a job well done.

Working in the compliance department, under the leadership that existed back when I worked there, allowed me to become interested not only in this field of work, but also gave me the opportunity to improve myself both at a personal and professional level. 

When I first started training, I had to learn certain laws and how they applied to the company. This required research as well as reading the company's compliance manual various times. The hardest part was learning this. Once I did, training/explaining the material was a little difficult also. However, with each training session, and with increasing experience in the field, allowed me to become more efficient--especially effective as a trainer. Definitely one of my better days working here.

The management at this company has rules and policies that they only apply when they want to tell the employees at the bottom that they exist. Exceptions are the norm and the leaders in HR are far from being leaders.  Their turnover is high, most people get promoted not because of their abilities but because of whom they know.  Many conflicts of interests due to family members working together.  There is no training for you to grow, no clear career path and the abuse of power runs deep.

The HR Director will only help you if it is in HRD's best interest, the focus is to be in with the Executives and not the team.  

The company has the potential to do much better, the parent company needs to get more directly involved and bring about the change this company needs.  A change from the top down needs to happen.

Very busy in the first and last days of the month, be prepared if you do not have enough staff in your store you will not stop not even for a restroom brake or lunch. It requieres a lot of concentration of what you are doing in regards to the money handling, some clients try to be smart. Majority of coworkers are nice and easy going it just depends in the store your assigned to. Managers would try to convince you to cover other stores where they do not hace staff if you say yes one time you will be the one to drive 30-60min with sometimes no extra-pay! 

The leadership is extremely political and they will use you and abuse you. They will go behind your back and backstab you if they realize you are more skilled and want to bring best practices. They will protect the employees who contribute to the toxic culture to protect their own jobs and because they don’t have the courage to fix the cultural issues. Culture is heavily Latino; you will be an outsider, always and never be invited into the inner fold as the toxic employees have already formed their groups 

I worked at RIA for over 2 years. I worked at different departments and worked my way up. The department that was not the worst was sales. The other  departments are very stressful not because of the work itself but for the environment. No one seems to like to work there and the people that have more experience are not willing to help the newbies. 
Management seems to see you as a robot instead of a person. I am used to work under pressure so that was not an issue but the way they treat you is not the best. 
PAY IS BAD

Top Job Titles	Average Salary
Sales associate 511 salaries reported	$14.20 per hour
Speaker 1 salary reported	$12.00 per hour
Cashier/sales 4 salaries reported	$22,420 per year
Territory sales 1 salary reported	$55,000 per year
Outside sales representative 1 salary reported	$47,500 per year

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