outside sales representative

telemarketer

customer service representative

inside sales representative

architectural designer

Richelieu Hardware

What is the best part of working at the company?
This role is presented as account management, but in reality it operates as a high-volume, call-driven position. Employees are expected to manage customer relationships, quotes, and internal coordination while meeting strict daily call metrics that don’t reflect the actual workload.
There is a clear disconnect between responsibilities and how performance is measured. Important work like problem-solving, follow-up, and customer support is not fully captured, making it difficult to feel accurately evaluated.
The environment is heavily focused on call volume over quality of work, which can create pressure to prioritize numbers instead of doing the job thoroughly.
While the role may suit those comfortable in a highly metrics-driven environment, it may not meet expectations for a true account management position.

What is the most stressful part about working at the company?
The most stressful part is the constant pressure to meet strict call volume metrics while also handling time-intensive tasks like quoting, customer support, and internal coordination, which are not fully reflected in performance evaluations.

What is the work environment and culture like at the company?
The culture is heavily focused on metrics and activity tracking, with a strong emphasis on call volume. This can create a high-pressure environment where quantity is prioritized over quality, and employees may feel closely monitored rather than supported.

What is a typical day like for you at the company?
Most days involved juggling multiple responsibilities—customer support, quoting, and coordination—while being required to meet strict call quotas, making it difficult to manage time effectively.

After four years working for a company of working for a company we were bought out by this massive company without warning.
This year, sick days began to be accrued rather than front-loaded (after 5 years I was refused an hour of sick time to see a doctor). After dealing with COVID for three years and, in the height of flu season, this illustrates the concern this company has for its people.

Fourteen months after being bought it, I have not even seen or been acknowledged by anyone in corporate (one HR person for the entire country!) There hasn't been any raise or cost of living increases to offset inflation while the company makes record profits and continues to expand 

There aren't any incentives that I've seen or hope for advancement. There hasn't really been any acknowledgement at all for working through the pandemic, dealing with constant understaffing and problems with our work environment (we just spent a winter with a broken bay door that took three months to get fixed while it was freezing).

The benefits are awful. I pay 300$ to step into a doctor's office on top of paying nearly 300$/month out of pocket for insurance that covers virtually nothing. None of this was explained to us.

 Don't bother with the shares either, you have to pay to get them out/converted/ direct-deposited, etc. 

I have never worked at a company that seems intent on destroying the morale of their employees like this one. 

You would think coming into a company like this that is SO profitable that the pay, benefits and advancement opportunities would be so much better. They are not. Really… it’s all garbage. An insult to employees really. Especially with the level of work they expect and the horrible work/life balance.
Their expectations are way way too high. They expect you to log in everything you do daily, including how many times you breathe. They had countless issues with supplying customers products they needed and wanted. When they couldn’t get a customer what they wanted they expected you to lie to them and sell them an inferior Richelieu product. 
The office staff was somewhat friendly but nothing to write home about. There was no feeling of togetherness or family within the office staff. People were always pointing fingers at others. No one takes responsibility for anything. Stay away if you can from them and most companies like them.

What is the best part of working at the company?
Had good support from showroom personnel and inside customer service.

What is the most stressful part about working at the company?
Working against the many online companies that offered the same products for less and often had easier returns and shipping options.

What is the work environment and culture like at the company?
Terrible.  Occasional day long meetings in uncomfortable folding chairs and bad food, just showed the way management thought of sales.   Denying customers thoughtful resolution on problems the company initiated.  One sales group was treated less than because they were women.

What is a typical day like for you at the company?
Presentations and meetings usually start at the customers business hours, so travel to accounts in morning for 9 am appointments.  Usually back on road to skirt traffic at the end of the day around 3 to  4 pm so can finish office work at home.

Pros:
No one’s breathing down your neck, and the starting pay is decent. Expectations aren’t crazy, which makes it a great intro to the industry. The team at the Woodside location is solid -  helpful, easy to work with, and supportive. You’ll definitely learn a lot fast.

Cons:
It’s a big corporate company with lots of red tape. Raises are tiny and hard to get. Inside sales commission is basically nonexistent, even though we do a ton of the work. Some outside reps rely way too much on us and still collect all the credit. There’s not much product training -  you’re kind of thrown into the fire. Management is oldschool and not open to change. Office equipment is outdated, and bonuses are just $50 gift cards. Inside reps definitely get treated like second class compared to outside.

What is the best part of working at the company?
Product training was always available.

What is the most stressful part about working at the company?
Hitting the required sales numbers and logging every single thing you did during the day. To be detailed about it, you had to do it on your own time as the program was not accessible during the day. National management said on more than one occasion to the sales staff: “We are a team, not a family. Any employee can be traded just like that.”

What is the work environment and culture like at the company?
The local branch was a great group of individuals. Everyone was willing to help each other so the customers were taken care of.

For years my mother worked for this company as customer service representative. At 18, i started there as a warehouse tech. This was my first real job, so management worked with my lack of skill alot. It was my immaturity and lack of urgency that resulted in my termination after 9 month tenure. I maintained a good professional relationship with the Branch Manager and even thanked him recently for help mold me into a leader now almost 10 years later.  Problem is, the hardware industry is also very unstable...multiple customer care reps, including my mother were laid off, due to the company's inability to afford the staff.

What is the best part of working at the company?
Not much micromanagement . Management is there for help when needed but for the most part trust your professional opinion 

What is the most stressful part about working at the company?
Trying to achieve the sales goals the company expects 

What is the work environment and culture like at the company?
Work and culture are good the warehouse understands the process of fast turnaround 

What is a typical day like for you at the company?
Typically I sent a strategy to visit customers on a routine and the customer feels important which in  turn produces relationships

What is the best part of working at the company?
Not for Richelieu in Texas. This was the worse career experience of my life! 

What is the most stressful part about working at the company?
Terrible leadership, no product available locally, service struggling daily, Terrible pay and absolutely no communication with customers. 

What is the work environment and culture like at the company?
Divide. Your GM and Sales Manager prefer it that way. You told who you can and can’t speak too. 

What is a typical day like for you at the company?
A absolutely beating. By 11:00 am you are just beat down daily.

Poor company culture, no room for advancement, untrustworthy managers and unrealistic expectations. “Managers” are way past their prime and need to retire. Outdated CRM and the sales rep leave the spec reps in the dark during the entire spec to sale process. This job gave me great anxiety and there were literally people who were looking for any excuse to fire me or report me to upper management for their own malicious reasons.

Top Job Titles	Average Salary
Outside sales representative 66 salaries reported	$86,568 per year
Telemarketer 9 salaries reported	$20.50 per hour
Customer service representative 3 salaries reported	$23.23 per hour
Inside sales representative 9 salaries reported	$87,222 per year
Architectural designer 2 salaries reported	$77,000 per year

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