customer service representative

polisher

parts manager

fraud analyst

transportation coordinator

Richemont

If you are looking to break into the luxury timepiece industry and score some possible training on company dime, this may be a good place to start. However, if you already have some training and/or certifications under your belt, you'd be better off looking elsewhere. The company has a very much top down, do it our way or else management structure. They make efforts to appear to care about employee feedback and concerns but 999 times out of 1000 they will either say that they don't make the decisions (which is odd) or they simply ignore the feedback entirely.

If you are a watchmaker who actually enjoys the job, be prepared to be dictated to, not just regarding how the end product should look (to be expected) but also exactly how the get there even if the method dictated is not the best way to do the job. Of course, that is if you actually GET to do the full job in the first place.

Worked 8-9 hours per day providing parts to the watchmakers to work and repair watches. Sell accessories to customers over the phone, place orders from Switzerland for replenishment of parts. What I learned from this company is teamwork, friendship, be detail oriented, work in a fast pace environment. Management is great!! Control the flow of work and help set priorities when work was overloaded. My co-workers were great!! I learned a lot from them. They taught me how to be efficient, organized and level headed when it come to meet deadlines. The hardest part of the job is to get started. There is too much to do all at once. You have to priorities your work load and set goal for yourself or you will be bombarded with work in every direction. The most enjoyable part of the job is getting recognize on a job well done by management.

The company as a whole is alright.  There are travel opportunities and some advancement opportunities if you are in the right position.  Having said that, the opportunities for advancement decrease as you become more proficient in your current role.

There is a great need for proper training and an even greater one for accountability at both the individual contributor and managerial levels.  The management staff tend to rely very heavily on technically savvy people to run their areas.  Additionally, there have been many instances in which personnel (again both individuals and managers) have been thoroughly trained and have been provided with training and process documentation, but they fail to take the responsibility to either use them or run their own functional areas properly.  Too often this is overlooked.

Great co-workers and some upper management.  Depending on which brand you are working it can get easy or kind of a nightmare.  

A typical day at work as a Brand Ambassador is answering emails and calls (sales, service and other question related to the company)

Their training is long but not so through.  Management is not involved too much.  Some management (not all) they are not making people feel valued.

A typical day will start with a questionable expresso or cappuccino.
Thats not so hard dealing with 25 technicians who all know better.

Management works hard to get everybody happy in his environment.
Although the pressure getting todays numbers going to have a bigger part by the day. Having to deal with competition within the companies
platforms from the other countries drives it to a max.

The people who work here are mostly all super professional and trying to make this machine run like clockwork luckily the the ones who try to fake their way thru wil be detected by these high skilled workers and will be replace a.s.a.p. 

The real nice part is the chemistry of people with different skills to make from something that is broken or in need of service into something that is beautiful and feels like new again.

What is the best part of working at the company?
Excellent benefits (PTO, insurance) and employee discounts and sales

What is the most stressful part about working at the company?
Constant turnover in leadership, having to start over with new bosses every year...
Unnecessarily overcomplicated hierarchy. 

What is the work environment and culture like at the company?
The people I worked alongside are great! The leadership is full of silly politics and games to keep entry level employees at entry level. 

What is a typical day like for you at the company?
My schedule was great! But most aren't as privileged as I was. Basic retail hours, and a lot of the managers feel the need to have control over their people and take advantage in the scheduling because that's all the power they have

A typical work day is pretty basic. 7:30 to 6:00. The hardest part of my job is working in a stressful situation. I have learned a lot of organizational skills and have learned how to work as a team to get the job done on a daily basis. Most of my knowledge for using a database or Microsoft Office has come from working at this job. My management team, I believe, can be unfair at times as far as treating everyone equally and showing favoritism to people of their choice. Aside from that, I have met some of my best friends from working there which made my day more enjoyable.

This company is a ok company to work for.
my co workers and i get alone very well. as far as the mangement team goes alot time they bully the employees that work for them.
this will be the hardest part of my job. working for a manger that do not like to really reason with the employees. As far as taken in considration a idea that a employee give to them. The mangment team just blow the idea off as if a employee didnt say anything .
The enjoyment about my job is that i enjoy everything that i do for this company. I'm always learning something form a co worker that i did not know like the before or after the work day has completed.

RNA is a great company to learn about the luxury business. A typical day at work is e-mail blasting and work. I have learned a great deal at this company and the luxury world.  Management is glass ceiling and over promises you without delivering. Co-working are pretty good depending on which dept. you land in. If you wind up in PR or a marketing look out. The hardest part of the job was to see so much talent and un-talent come and go. You know and work with somebody for 2-3 years then they leave. This is not a long term you retire here. The most enjoyable part was the sample sales and the parties.

typical day at work is assign part to different watches for repair, order parts needed for repair from Switzerland

first job, learned a lot about watches and how they function with the different parts and the process on how they are put together. 

Management is awesome, fair and demanding.  He was by the book. 

Co-workers: knowledgeable, fun, patient on thing I need to learn.
Great people to hang out after hours. 

Hardest part of the job is learning it.  Once I learned it. It was the most enjoyable part of the job.

Top Job Titles	Average Salary
Customer service representative 9 salaries reported	$54,316 per year
Polisher 3 salaries reported	$18.83 per hour
Parts manager 4 salaries reported	$19.00 per hour
Fraud analyst 1 salary reported	$24.00 per hour
Transportation coordinator 2 salaries reported	$19.75 per hour

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