mailroom clerk

software engineer

field representative

senior field service engineer

records specialist

Ricoh

Ricoh is a hard nose rip off company, which bill their customers by meter usage, as opposed to billing you a set price per month for supplies and services. 

What Ricoh does is offer a trial period for the use of their office machines, to potential new customers. When a customer decides they do not want to move forward with Ricoh and not sign a service contract for the new machine(s), Ricoh picks up the machine(s), takes the machine, with usage already on it, now, from the trial customer, cleans the machine(s) up at their warehouse, and then resale it as a brand new, never used machine. Remember, the machine(s) now have usage on them from the previous cust-
omer. 

When an unsuspecting customer purchases the machine(s), and signs a new contract with Ricoh for Service, they are later billed an exorbitant amount for copies they never made on the so-called new machines. Ricoh trains their installers (techs) to enter a very low start reading for billing, even though the machine(s) may have 500 to even 2000 copies! Any customer, who has only one, or two machines would see this scam right away and would call in to dispute the charges. However, a larger customer, with maybe 10, or more machines, would never catch the over charges and will be billed unknowingly, being ripped off by Ricoh.
Ricoh has thousands of large customers, whom they bill these exorbitant amounts of money for copies the customer never even made.

Another way they rip off their customers is that they will not enter an actual reading for a customer with, say a 2,000 base allowance. What Ricoh does is have their billing agents enter the same meter reading as the previous month, while the customer’s actual reading is steadily going up daily. When the customer is billed three or four billing cycles later, it looks like they went over their 2,000 base allowances, but in reality, they didn’t. This leads unsuspecting customers to increase their base allowance, thus increasing the amount of money they pay per month for supplies and service.

Yet, here’s another way Ricoh rips off its customers. Whenever a customer leases equipment from Ricoh, they are billed from two separate entities. One is Ricoh Americas Corporation, which handles the leasing aspect of the account. The other is Ricoh USA, which handles the supplies and services of the account.  Whenever a customer wants to cancel their lease agreement, Ricoh never comes to pick up the equipment. This leads the customer to continue to be billed for equipment they have requested to be canceled and picked up.  Customer usually ends up in collections, disputing charges Ricoh refuses to remove from their account. This usually ruins the customer’s credit.

Finally, here’s another way Ricoh rips off its customers. Each Ricoh machine is tagged with an Equipment ID number (EID) and a Serial Number. When a customer calls in for supplies or services, they are asked for their EID, and or, Serial Number. Ricoh will delete, or change the EID, or Serial Number in the database, so that when the customer calls in for supplies or service, they are told they do not have a contract with Ricoh, as their number is not in the system. The customer usually ends up waiting for days, if not weeks trying to get service for a machine, on a service agreement they are paying for monthly.

You should never sign a contract with Ricoh, as it is extremely difficult to have them removed leased equipment off of your premises. The reason for this is because Ricoh measures its net worth by the amount of machines they have out in the field at customers’ locations. The more machines they appear to have out in the field, the more valuable they appear to be to investors. 
You have all rights to terminate any misleading contract you sign with them if you have experienced this with your Ricoh account(s). Contact you legal department or lawyer should you have any issues dealing with Ricoh.

I hope this helps. Good luck on the decisions you make.

Ricoh purchased IKON Office solutions seven years ago or so, and since then, its "transformation" of the company has been a real downgrade to the morale of employees, and it has rubbed clients like sandpaper.  This company is OBSESSED with revenue, and it'll bump anyone out of the way who isn't "embracing" their brand of aggression toward "growth".

At the end of my time there, my role had been all but entirely reinterpreted and tenured people were being essentially told "if you're not willing to do this, you know what you need to do."  Many of us in the facilities management side -- the side that works directly with clients -- the side that generates revenue -- had completely  reinforced, and indeed rebuilt the customer relationships to steel their commitment to Ricoh, but beginning about two years ago or so, none of that mattered anymore.  No one cared about the hours, days and years spent manifesting excellence, staying late, pushing ourselves to the limit, "Revenue today, or GTFO" was the attitude.  We were forced from customer relationship/retention roles into sales roles, analyst roles, trainer roles and other various ways of exhausting ourselves, cloaked under the guise of "going above and beyond", and we were were totally defecated on for all of our hard labor.  Chief among the problems with that course of action is that the company has sales reps, analysts and trainers -- people who are paid to do this work -- where are they?  Trainers are in a reactionary role, but reps and analysts start buzzing around only when it's about time for a contract renewal.

In my view, Ricoh's culture offers a bleak and truly pitiful image of how hard working individuals are treated, used, manipulated, lied to and definitely how they're paid.  The pay, as it relates to the work expected of people there is not only insulting, it's completely out of alignment with what people doing the exact same work earn elsewhere.  For many people who value their hard work and tenure spent someplace though, it's very tough to just throw all of that out the window and walk away, particularly when there's a client relationship in the balance, where personal relationships have formed, loyalty is present and a very close bond has manifested.  

Senior management is cocky, arrogant, devious and frankly a little too sure of themselves in an environment in which they are not the experts -- it's the front line people keeping their rear ends in the game.  Somebody was always up to something -- everything was a covert operation, done in secret and then sprung on people out of the blue -- completely destructive to employee morale.  On the back end, the company is a complete wreck -- totally confused, disorganized and it was frankly alarming how many internal errors can occur and be let go for so long.

In short, I went in "on fire".  I left totally disgusted with what had happened to the place I had believed in as a truly good place to work (IKON).  We were whipped like horses on a weekly basis to come up with ways to generate revenue, and then those ideas all died on the vine because departments were fighting internally over who should lead the initiatives so they could realize the revenue from it without sharing with or losing it to another side of the business.  Ricoh is a different animal.  They don't care about employees.  They don't care about clients.  They care about money and its constant inflow -- absolutely nothing else -- and that is the ground truth.

My typical work day consists of handling invoice administration requests from billers by logging them into share point and formatting the files on the provided templates for the requested accounts. I perform this by exporting raw excel files through selected databases which produce a compatible output to the templates chosen to present spreadsheet billing to customers. 
My key responsibility is account coordination and invoice presentation and I am accountable for accurate and timely delivery of invoices to customers on a spreadsheet format.  In order to accomplish this, I engage daily with the internal team in the company to assure desired customer service and successful business outcomes.

In the last five years, I have learned the importance of sound management as it relates to client services.  At Ricoh, service contracts are the lifeblood of the business. Proper guidance and choosing projects which improve process increase customer satisfaction and enhance revenue. I learned how to manage accounts and retain existing customers by providing superior service and accommodating them through contractual or account issues and leading the process to final resolution which resulted in their satisfaction. I am advanced in Microsoft excel as I have repeatedly presented account summaries, reconciliation, and invoices for a very large customer base on a spreadsheet format.  I have learned that leadership requires skills such as loyalty to the cause and continued learning. I have also learned effective communication as it relates to improving the overall operations of an organization. During my employment at Ricoh I have managed to pair my work experience with continued education to get my MBA and have been awarded scholarships from Ricoh for graduating with distinction. 

The management team at Ricoh is matrix driven and is always interested in improving the process for employees so better results are realized. A few times during my last five years, I have seen where some decisions were made without the best judgments.  I have also seen that those decisions, depending on how critical they were, subsequently affected the employees and eventually the leaders. At the current time it is my belief that Ricoh has the right people for the jobs and although everything isn’t perfect, I see change coming in a good way

Just like the management team, Ricoh didn’t always have the best team of employees or the right people for the right roles. Currently, I have a great relationship with my coworkers and believe that they are professional and effective and productive on their jobs

Because Ricoh is a big organization, all communication throughout the channels nationally and globally has to be shared throughout the entire organization. Due to this obligation, employees are in meetings, trainings, or webinars at least sixty percent of the time. This is very important and understandable but could at times leave with more work to catch up on later and pushing deadlines. 

I enjoy coming to work and being productive. In addition, the company encourages team work and I do get to work with great people and assist where I am needed. It is friendly and fun as well as a very fast paced environment. The days and weeks go by very fast and we make a difference everyday by pushing ourselves to be more effective leaders in our organization.

Office services - Portland, OR
Ricoh USA runs a business model in which you are a contractor but employed by Ricoh. You may work at different locations ie Clients. Performing a variety of task. The variety in task is why the job postings are lengthy. Job security and outlook are not very stable. Almost yearly, new contracts are  signed by the client you work for and it is comparable to bidding on a construction job but with people and services. The process leads to instability you may have a job today and maybe not. While some contracts are extremely long the wait and processes are demeaning leaving you in constant limbo. If you have a job, if a company out bids Ricoh, and how those processes work has influenced giving negative marks for job stability. Pay will be determined by what site you work at and that is based on the contracted amounts for the services you will provide as a Ricoh employee. No two sites are the same so pay varies from working location to working location. Clients the business you work for as an Ricoh employee has ultimate say in most cases regarding your ability to work at their location. There is no Human Resources at the location you work. You will also not have the ability to correct intolerable behaviors especially those of the client. You will simply have a Site Manager who may be in most cases not qualified to handle HR processes, disciplinary processes, complaints, benefits questions or anything of substance. Expect confusion as most site managers have backgrounds that do not reflect the needed skills to manage efficiently. Human Resources is operated almost exclusively remote so do not expect to visit with them email, chat and phone calls will be your primary contact and that process can be lengthy. They lack internal structure that would protect their employees in the work place. Leaving you at a company you don’t work for but work at. I touched briefly on management it does seem the hot topic they lack the necessary skills to lead effectively as noted with the manager I worked with. The turn over rate was high. The hiring process is lengthy with bonuses offered because positions go unfilled. This is not a job that will build a career paired with mediocre pay and experience it is dead end. If you are applying to this company be aware of the information above. Know what to expect and aware that this should be a bridge to a better opportunity do not seek out Ricoh USA for long term growth and prosperity. If one business outbids or has a better pitch for their services chances are a contract goes up in smoke then so does your paycheck and job. You will work as a proxy of Ricoh USA and never at Ricoh USA your career hangs in a very grey area that doesn’t truly offer opportunity. I would advise against long term career goals here. Simply browse the internet for Ricoh USA discrimination lawsuits,401k issues and EEOC settlements to see the true scope and environment of the company you’ve applied to work for. Lastly to describe in one word that encompasses employment as a contractor with this company I would say very plainly and flatly harrowing. You may feel as if you are in a position of servitude. Essentially they are selling you and your skills as a service to another company for profit while paying you the least amount of money to do so. 

This was a really good company to work for before the Ricoh/IKON merger. Then Ricoh just handed the whole company over to the IKON management team. And the Ricoh Americas Corporation started to change. We went from focusing on customer satisfaction and monthly maintenance to waiting for the machine to breakdown before any service is rendered. IKON, as a company, was circling the drain-pipe, so-to-speak. They had whittled there service crews down to just senior techs. With the merger, the IKON management team started running Ricoh into the ground with the same business practices they all were using to kill IKON. They wasted a lot of money on UPS & FedEx with needlessly transferring parts around to various technicians through out the country, each month. With the merger, the Service Techs suddenly had to provide 3 qualified sales leads from "New" customers in their territories. Causing the Filed Techs to have to canvass businesses in order to find 3 new sale leads every month. With the merger, legacy Ricoh management was either demoted back to service techs or in some cases terminated. Many good legacy Ricoh service managers were replaced with incompetent IKON managers. 

The Legacy IKON management team believes that all field service technicians should drive at least 1 hour to commute to their territories. For example I commuted 38 miles to my territory every morning for a year. All the while being promised a territory closer to home. Eventually, I was given a territory just 36 miles away. (This was my closer to home territory.) The odd thing was that there was a service tech living in my territory and he had to commute to West Los Angeles every day. His was a daily commute of approx 30 miles, one-way, through some serious bumper-to-bumper traffic.

As with any "Sales" oriented company the Sales Reps are treated like visiting royalty. And the Service techs are treated like servants.
For example, the annual Christmas party for the Sales Reps is quite an extravaganza. Where as the annual Christmas party for the Service Techs was usually comprised of a luncheon put together by some of the Sales Reps with a pot-luck style gathering. (A free Christmas party lunch is great unless you have to drive 40 miles to get there and then drive back. All within the 1 hour given to you for a lunch break.) Most of the Legacy Ricoh Service Techs are rapidly becoming disenchanted with Ricoh Americas Corporation and the way it is being managed by the Legacy IKON management.

I worked for Ricoh for almost 9 years. I had great Management. They care about their employees and care that they excel in their workplace. When I first started with the Company they were called IKON and then the company merged with another and became RICOH Corp. They stayed true to their employees and customers throughout the transfer. I had many options to advanced several times. I started out as a "Runner" for one of their Law Firm sites then I moved up, and for a while I was in a "Floater" position which is where I was cross trained to learn everyones job and was able to fill in when and where needed. I gained lots of experience working at RICOH. I had many jobs working at TVA, managing job requests, at UTC, in the Graphic Department and in their Mail Department, as a Runner for Miller and Martin Law Firm filling requests and office work, and ended my career with them as an "Accounts Manager," handling billing for their departments UTC site. Before I left, a typical day started with me opening our Graphic Design Office. Getting the Register ready for the day, Calling Customers to let them know their orders where ready, returning any messages I had for my accounting position, paying any bills we had for venders with the company credit card, pulling together department info for billing procedures for the month, tending the front Graphics Desk, and helping out the Graphic Design office in back with any orders when I wasn't busy, and ending the day with closing the register and books for the day to prepare for next day, along with closing the office for the day. I learned how to work in groups with people of all different types, and how to manage accounts in all aspects. My most enjoyable part of my job is when I can learn everything I can to excel in my position, I get gratification personally for being able to achieve the most I can achieve and learn more everyday. My toughest part is my most gratifying. They are one in the same. I try my hardest at what I do and I strive to succeed and when I do Im the most successful and when you are proud of yourself you are your best person. You are fulfilled, and that is why I try so hard to achieved the most in life and learn the most in life I can within my means.

Was hired on as a FSR (field service representative). The job itself was very easy, you are basically a substitute or abled body to cover various positions and tasks for services within you market or region. RICOH is a managed services company meaning they contract with other businesses to do the tedious work for them. In most cases they were mainly mail, reception, hospitality and print services. RICOH will deploy a team to service the company for the set amount of time the contract exists, until terminated. While employed I had witnessed incredibly high turnover. Most places I covered for had many complaints and internal dismay among the employees, but management will never take action in fear that they lose the contract early. Managers care more for the contracts than the employees. There is no room for growth as there is no structure to job level or position. You can become a supervisor for a contracted service or a manager, but pay will not change, just your responsibilities. This company has very poor communication among management as well. The company had a solid foundation of preaching positive work attitude and had a fairly strong campaign in leading the managed services field, but updates rarely impact the contracts. The company has good intentions on services provided, but often time the managers have a hard time fulfilling those intentions by poorly executing them to the teams. The FSR role paid decent, but not enough for the living expenses in the area. Along with on call schedules, your week and days can always change. As an FSR we also had other duties to help report administrative and data work, but managment never really keeps track nor do they incentivize any good work qualifications. Overall my experience with Ricoh was very poor. Training was very minimal and often lead to self teach,  self train methods. The cons out way the pros drastically. During the pandemic, most managed services were considered "essential" so you have to keep working in the frontline. It took awhile for safety measures to take place, ie gloves, masks, and sanitation, but the company still lacked any reasonable options to work from home, or remotely. Be aware that during this pandemic, Ricoh will have you working in enclosed small warehouses, office spaces, and mail rooms. Proceed with caution and safety always in mind until the pandemic ends.

Ricoh Americas Corporation, like several of it's competitors (Canon USA, Konica Minolta Business Solutions) is a Japanese Manufacturer of Office Equipment, headquartered in Japan with Global Marketplace subsidiaries.

I was initially hired through one of their Dealer Channel subsidiaries (Lanier Worldwide Inc.) which went through the painful merger with a US-based Direct-Channel subsidiary (Ricoh Business Systems). This created the new Ricoh Business Solutions.

In short, Ricoh is an excellent company to work for overall, but it is what you make of it.

I was fortunate enough to have developed close professional/industry relationships and also quickly moved up in the organization through several promotions.

However, once again...it is what YOU make of it.

Like many companies, especially Japanese-owned companies with an American presence...politics is rampant.

At the Headquarter level, many solid and tenured Executive employees suffer from being denied advancement opportunities due to the preferential treatment or bias in favor of Japanese employees. More so, Japanese employees who have been hand-picked and relocated to the US from Japan for specific positions.

That may not always be the case or even right in the grand scheme of things, but it does happen.

At the Sales Channel level, politics is everywhere. However this is to be expected. Accusations of the 'Old Boy Network' are understandable but also exaggerated.

No matter where or who you work for, Management will always want to surround themselves with those of a like mind. Sure, objectivity is appreciated however 'too much' of that will be seen as either argumentative or negative. That makes sense.

One thing that will always be valued will be performance. If you 'kick butt and take names' you will always shine, regardless of the politics or current economic conditions.

Recent acquisitions/mergers in the past several years, with both Lanier Worldwide and IKON Office Solutions have left a very discouraging finger-print on tenured employees.

Again, it is what YOU make of it. If you choose to focus on areas of the company that you have no control over and choose to stay negative, that will only make you look bad, not the company.

The hours for this position are typical office hours. 8-5 with an hour for lunch. I worked for a manager who was based in another state so I was remotely managed. This man had little to no true understanding of the actual position and it's processes. He relied on his lead person to do all of the technical work and frequently she was the one making excuses and apologies for this manager's ridiculous behavior and condescending comments. The training was all done by webinar and the trainer I had was an impatient, rude, condescending woman who would belittle you by making everyone in every different state who happened to also be in training, sit and wait if she called on you to answer a question. If you weren't clear on the answer you had to spend valuable time looking it up with dead silence on the line as you did so. Very belittling and rude. The office atmosphere wasn't bad if you didn't mind people in adjoining cubicles firing up their personal foot heaters in the middle of summer and sweating you out of your box or impatient sales reps hovering over your cubicle to pressure you to get their order processed even if it wasn't the next in line to pull and work on. The expectations were constantly changing and the processes used to work and book orders were ever changing so there was always something new in the mix to go wrong. The Order Support team I worked on was constantly at the scrutiny of this particular manager who would call you out via conference call and put you on the spot if you had an issue with a particular order which, I found out later was against company policy but that never stopped this man from doing it anyway. All in all I only lasted about 12 months and was thrilled to move on to a much better position in an unrelated company. 

This company is currently undergoing a massive change. They are cleaning house and many inside and outside reps have lost their jobs. The Order Support team has been forced to take on almost every other aspect of customer contact along with processing the orders. In essence, they are now doing everything a sales person does only without the additional pay for doing it. I wish the best to anyone who applies for, and is hired for this position. It's not a cut and dried, typical office position in any way.

What is the best part of working at the company?
Here at this facility, the people and culture are really good.  All are very welcoming and helpful.

What is the most stressful part about working at the company?
The siloed bureaucracy and lack of modern data systems infrastructure.  All types of Microsoft communication and data storage methods are used, with most everyone using their favorites, causing a great deal of confusion among and between the siloed groups.  Many "systems", such as finance, logistics, inventory, PDM, etc. are not available at local sites, so "home-built" methods (Excel, SharePoint, Teams) have been developed in an attempt to fill the gaps.  These are very inefficient, tedious, and error-prone.  If you like accomplishing tasks by entering the same data in multiple systems, constantly having to manually follow-up to make sure others are informed and doing what is needed, and praying that there isn't a mistake somewhere along the line, this is the place for you!

What is the work environment and culture like at the company?
Most people here are very kind and welcoming, even Senior Management folks.  There are, of course, some bad apples, but given the general culture they are fairly easy to overcome.  All are very customer-focused, which is a good environment to work in.  The physical work environment at this facility is dated.  Very old buildings (1960's era) are still being used with band-aids put in place to try to modernize them.  Constant focus on cost savings has shrunk floor space so everyone is in 6x6 cubicles packed together with very basic amenities (free coffee and vending machine availability are about it).  Hybrid work (2 days in office, 3 remote) for many helps relieve some of the sense of confinement and lack of privacy.

What is a typical day like for you at the company?
2 days in-office, 3 days remote.  A LOT of meetings, going over the same information, makes it difficult to get real work done.  Getting any task done that requires teamwork outside of the local facility can be difficult because it seems that practically every team operating at the corporate level has a queue and not enough help.

Top Job Titles	Average Salary
Mailroom clerk 5 salaries reported	$15.95 per hour
Software engineer 10 salaries reported	$97,513 per year
Field representative 2 salaries reported	$19.00 per hour
Senior field service engineer 6 salaries reported	$21.63 per hour
Records specialist 8 salaries reported	$26.00 per hour

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