sales associate

customer service representative

caregiver

manager in training

assistant store manager

Riddles Jewelry

I’ve really enjoyed my time working as an Assistant Manager at Riddle's Jewelry. The company has such a welcoming, family-like atmosphere, and it honestly makes a difference coming into work every day. The team is supportive, everyone works well together, and it feels like people genuinely care about each other.

One of the biggest reasons I’ve enjoyed working here is the management. My manager has been amazing to work with — supportive, understanding, and always willing to help the team grow and succeed. It never feels like you’re just another employee. The leadership team takes the time to train and encourage people, which creates a really positive work environment.

There are also a lot of opportunities to grow within the company. Riddle’s does a great job with management training and promoting from within, so if you’re motivated and willing to learn, there’s definitely room to move up and build a career here.

Of course, retail can be busy, and the days can get long during the winter holiday season, but the positive atmosphere and great coworkers make those busy times much more enjoyable. Even on stressful days, the team keeps things upbeat and supportive.

Overall, it’s been a great place to work, and I would absolutely recommend it to anyone looking for a company with strong leadership, growth opportunities, and a friendly workplace culture.

Most of these reviews will be from retail stores.  I work in the factory as a stonesetter, so there's a little difference in job function, but it shouldn't be that big.

The biggest difference, I think, is that I go in and do the exact same thing every day, although the nature of stonesetting is pretty varied and sometimes requines a great deal of skill.  I don't have to interact with management a lot, which could be seen as a con in a certain light.

Before starting in the factory, I did go through the formal goldsmith training in Sioux Falls.  The environment there was pleasant and I learned a lot about jewelry repair and processing there.  The managers, sales employees, and trainer were nice and fun to work with. 

The only complaint I really have is that the factory doesn't really do regular employee reviews, which could just be unique to the factory and not for retail stores.  

The only reason I put a 3 star in management is that I don't interact with management much outside of my supervisor.

The final thing I'll say is the factory hours are really nice at 7am to 3:45pm.  The training store in Sioux Falls went from 8am to 5pm.

I loved working with the customers and my co-workers.  I felt the training I was receiving to advance my career could have been better.  I did not receive much guidance at all.  I was doing my own training.  The manager of the store I felt did not have the experience or drive to be manager.  There were things that happened that could have be detrimental to the store and he did not address the issues.  I felt the management was very lax.  As assistant I felt I was doing more of the managers duties than he was without the ability to take care of the problems that were arising.  That was the hardest part of the job. I believe the company as a whole is excellent and they treat their employees with respect and dignity.  What I learned was that there are a lot of different management styles.  I learned that if I want to be a good manager I need to incorporate all different types of styles into the way I would manage.  Use each style to fix the situation.  I loved my job with Riddle's.  The customers were great and made it enjoyable to go to work everyday.

This company will not care about your career advancement. They're great at offering a job and then taking away their offer a week later. Management is an absolute joke with no structure. Management will attempt to reprimand employees weeks after an "incident". Upper management is also a complete mess. Regional managers will talk to store employees and advise them that their store manager will be replaced. The entire company seems to be two faced and does not stand behind their employees. Don't ever go from full to part time or they will find a way to terminate you. The work environment is stressful due to no organization within the company. Management is hardly trained and the only good thing about the Mankato location is the Goldsmith. If you're okay with being paid minimum wage then this is the job for you! Commission is less than one percent as well, so no money to be made there. Save yourself the trouble, this company is unprofessional.

I would say it was neutral to good to work here most days but the bad days were bad. The care put into my training was not the best due to under staffing which I understand however I would then get in trouble for not being confident in their sales techniques.  I worked in jewelry sales before this and was quite good at it so to get in trouble for selling something the "incorrect" way was wild to me. Scheduling was inconsistent and many times I was told that I would have my scheduling conflicts accommodated months in advance just to get the schedule a week before and be told I would no longer have that time off. Lastly the employees that worked at the store I was at were just bitter people, constantly talking negatively about the customers or the store itself. This made it difficult to want to go to work when I was in a good mood. Knowing that either I would get torn down or I would have to listen about how much they disliked the people coming into our store.

Riddle's is hands down the best jewelry store to work for. Being a 2nd generation, family owned company, they really treat their employees like family, sometimes even to a fault. 
A typical work day is relaxed and laid back. There are tasks to be completed each day and clients constantly flowing in and out of the store to interact with. It keeps you on your toes... with each client there's a new adventure and story behind the piece of jewelry they're looking for and whether we have something in the case or create a custom piece right here in the store, there's always the perfect gift. 
Upper management (even the CEO) is just a phone call away and always willing to help. Regional Managers are very supportive and do everything they can to help our store succeed. 
The hardest part of the job is not buying all the jewelry. ;)  
The most enjoyable part is getting to interact with clients and coworkers. Have I mentioned we have a lot of fun?

Riddle's Jewelry is a fantastic place to work. The company recognizes the hard work you put in for them and they let you know how much they appreciate you! Riddle's creates such a wonderful and inviting environment. They invest a lot of time and money into training all levels of their staff. They are encouraging & motivating. They will even invest in furthering your education. (sales, goldsmithing & management) The upper management is always there for you! Your voice will always be heard. This is a family owned company & they sure make me feel like I am home. I would highly recommend this place for work! Great Pay, Fantastic benefits, Paid Time Off and a discount that will fill your jewelry box with shine and happiness. I couldn't imagine working for another company. If you believe in them, they'll believe in you.

During my time with Riddle’s I saw 3 managers in 2 years, and for 4 months there was no manager at all. Commission is less than 1%.  Plan to work nights/days, holidays and weekends. Starting pay is 10.00-10.50. The current manager at the Mankato Location is VERY disrespectful, has poor communication and social skills. Which is not a surprise, since he’s a 22 year old with zero management background/skills. The company offers Little room for growth.  A store manager position is the furthest you can make it in this  company. If you’re looking for a positive work enviorment, a liveable paycheck, and ample career options while being able to spend time with your family then this is NOT the job for you.

Upper management is degrading and condescending to employees and store management. They do not listen to ideas even when addressed in positive ways. They have created a poor culture from the top down. They do not seek to utilize employees and management strengths but expect employees to conform to their mediocre standards. Vendor representatives have also expressed hostility from Riddle's upper management and have moved on in part due to this disrespect and inability to welcome positive changes and helpful training directive. Overall employee dissatisfaction and high turnover is the result.

I will preface this by saying that I’ve only worked for Riddle’s for about a month now, but it genuinely is a good place to work! They really care about your training and want to set you up for success. Upper management is easily accessible, and the CEO himself will come by from time to time just to check in on you and make sure things are going okay! Riddle’s is the largest family-owned jewelry store in North America, and I can tell that it is still family-owned. I definitely feel appreciated and valued as an employee and that they genuinely care for my well-being. Starting pay is pretty good, and there are lots of opportunities for advancement if you so choose. I highly recommend Riddle’s if you’re looking for a quality place to sell jewelry!

Top Job Titles	Average Salary
Sales associate 10 salaries reported	$976 per week
Customer service representative 1 salary reported	$19.00 per hour
Caregiver 2 salaries reported	$15.50 per hour
Manager in training 3 salaries reported	$20.74 per hour
Assistant store manager 2 salaries reported	$17.50 per hour

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