direct sales representative

installer

technical support specialist

office manager

customer service representative

Rise Broadband

Typical day at work, if there's enough staff not too bad but they will more than likely keep you short handed. They will state customers are nice, some are, but most aren't and you will have to take verbal abuse from customers who are unhappy about the services or sudden rate raise.

QA grading is like the stingy math teacher in High School, they claim they will fix it but never do. 

Never get a raise/bonus/incentive. You will more than likely get put off due to leaders being in meetings 95% of the day.

I genuinely cannot get over the verbal abuse. This company has the "Customer is always right" moto 95% of the time and you cannot really stand your ground when it comes to abusive customers, they will cuss at you and blame you to the point of tears but they will tell you  in training that the customers are lovely and nice but in actuality that is only about 5-7% of the customers who are nice.

Company implements surprise rate raises for the customers and only mentions it on the statements/online which not everyone has access to or receives. Then queue gets overloaded because the higher ups decided not to send out an email notification  to help save on stress of agents/queue in regards to this, which in turn causes MORE verbal abuse.

They do have an attendance point system as well but it does not seem to deter folks from calling in on the busiest day of the week and there does seem to be some favoritism involved as well. 

If you can, please avoid working here. It is not worth the mental toll. It is not worth the paycheck. The more folks can be warned to stay away the better.

You start your day by having to get your programs pulled up at least 10 minutes early. That is if you do not have any issues logging into their programs that are from the stone age. 

If you are not taking call right at your start time they give you a full attendance point.

Management is a big joke. They make all these changes without telling you until they decide they need to coach you about what you did wrong.

Morale here is awful, they treat everyone as children being scolded. Most times they are not even available to assist with questions agents may have.  

One mistake and they are all over you and not in a nice way. 

For the work they want you to do the pay is awful. Some days there is a queue of 50 calls holding with only 13 agents here to take calls. They do not care if an agent is feeling overwhelmed or not. 98% of the customers are angry over terrible service or the cost of a service that does not work over half the time.

They make their agents take verbal abuse from customers daily. They sneak in rate increases with no real notifications. They place the notification in obscure spots on the billing portal or statements that people easily miss. 

I would not recommend anyone to take a job here. It is just not worth it for what is expected, the pay and the management. 

Rise used to have a fun work environment and culture where everyone worked as a team and blossomed some really good friendships, but the necessity of working remotely due to the pandemic destroyed it. What does remain is Rise’s promise of job security and the opportunity of advancement. The positives of working remotely is that you can work from anywhere without the necessity of having to commute back and forth to work. Working remotely saves gas money and allows for more family time. It can also save you money that would otherwise be spent on the costs of childcare. Call center positions have permanently gone remote, and if you live nearby, you can still work in the physical call center if you need to, but the place is pretty much a ghost town. Benefits of working in the physical call center is that there is TV with satellite service in the large break room with an Xbox connected to it and a few games to go with it. The large break room also has a ping pong table and a shuffleboard table. You can also find a small automated convenience store in the large break room which is great if you forgot to bring a meal with you to work.

Corporate is in Colorado. They run the show. Texas gets leftovers for real training and equipment. Employees at corporate get all kinds of training. Told that they don't offer that training here in Texas. 

DO NOT GET ON THE BAD SIDE OF HR! Like asking why it takes months for you to get your raise and they do not retro either. Ask to see if Texas still has the lowest pay rate for employees in the company. 

I have seen what happens if someone gets hurt on the job. You are on your own. No help there. Even when it is the policy of the company that caused the incident.

There are a few people who make the place a little bearable. But for the most part, its look out for yourself. But I will say the man in charge here in Texas(in Arlington) was always a honest person.

I have seen field and office work. There were times I just could not believe the horrible customer service in the office and the field. Felt sorry for a lot of customers. While some employees were getting not one free employee internet. But using multiple pieces of equipment and slowing paying customers on the tower.

Rise as a company is a patchwork of over 100 smaller companies loosely merged to form a larger company with the intention to flip to a P.E. or Strategic Investment firm.  The idea was a good one, but the management has failed miserably to execute any sort of plan for liquidity and funding.   Its financial model is entirely EBITDA based and has made it extremely difficult to re-invest in itself.  Consequently they go through regular cycles of increases and reductions in workforce rather than find a good management and re-investment balance.  

As a "place to work" there is little security and the working culture has changed from positive and encouraging, to fear based and desperate.

As a company however, there is a huge potential in this market space to serve nearly 20 million subscribers yet they have experienced consistent customer losses over the last few years due to poor operations.

Once the initial management attritions to a true operational focus, this company can be amazing.

What is the best part of working at the company?
Remote position to work from home 

What is the most stressful part about working at the company?
Unable to help customers because the company's towers/infrastructure is outdated technically and structurally deficient

What is the work environment and culture like at the company?
Poor and fast training sessions followed by upper-tier techs and managements disappearances when customers complain of field techs not showing up for scheduled appointments, days w/o service, and techs are still unable to provide customers with an ETA, zero assistance when the same customers call, and complain that they have not had internet service and may lose their jobs as they as WFH employees. 

What is a typical day like for you at the company?
Ghosted by management and any tech not on the front line while being verbally abused by irate (*understandable) customers that have been promised a service that they signed up for, but are just a number.

On a typical day at Rise Broadband I am expected to clock in and be ready to go at least 5 min before my scheduled time. I would then begin to take billing calls which consisted of me hearing, all day every day, how little the customers think of the company and how outrageous the fees were when the company rarely lived up to the standards of what it portrays to produce. They had every reason to feel this way. However I killed them with kindness and most of my customers would comment I was the most competent person in the company and had many supervisor kudos requests.Though I had the highest customer satisfaction in the entire company and was repeatedly getting 100% call reviews from the company, in my annual review they deemed it appropriate to grade me a 2 out of 5 because of the doctor excused absences I accumulated in my first couple of months working with them. There is a reason the company has a 100% turn around rate.

My experience working with Rise Broadband was disappointing overall. The position was heavily focused on door-to-door sales in primarily low-income areas, which was not clearly communicated upfront during the hiring process. There were a lot of promises made regarding income potential, growth opportunities, and support, but the reality of the job did not match expectations.

The work environment often felt more focused on pressure and numbers than employee development or long-term success. Door knocking for extended hours in difficult areas became exhausting, especially considering the lack of consistency and follow-through regarding opportunities that were discussed during onboarding.

I gained valuable sales and communication experience from the role, but I feel the company could improve transparency with new hires about the true nature of the position, compensation expectations, and day-to-day working conditions.

The company has a positive and welcoming culture, with a team of genuinely kind and supportive colleagues. The work environment is generally pleasant, fostering collaboration and a sense of community. People are approachable and willing to help, which makes daily tasks and challenges easier to navigate. However, while the workplace atmosphere is great, the compensation and benefits package leave much to be desired. The salary is not as competitive as it could be, and the benefits do not compare favorably to those offered by similar companies in the industry. This can be a drawback for those who prioritize financial growth and long-term stability. Despite these shortcomings, the overall experience within the company remains enjoyable due to the friendly and professional interactions with coworkers. For individuals who value a strong workplace culture over financial incentives, it can be a good place to work, but others may find the pay and benefits limiting.

When I started here everyone seemed really supportive. Over time I realized things were not strawberries and waffles haha! I understand being yelled at by customers is part of the job but not when you actually agree with why their frustrated... the company is horrible as a whole I feel like I had to lie so much to customers to convince them to stay. Management is no help either! You will never get praise  for doing good, just criticized for the things you do wrong. I really had high hopes for this job really wanted to make something out of it. I even sent them a email explaining how I felt and how I was tired of dealing with all the issues and I could no long work there. No one reached out to me to try to talk about it or anything just sent a email back saying to return anything if theirs. The decision to leave was the best decision I’ve made in a long time! 

Top Job Titles	Average Salary
Direct sales representative 10 salaries reported	$65,000 per year
Installer 8 salaries reported	$17.02 per hour
Technical support specialist 3 salaries reported	$16.67 per hour
Office manager 2 salaries reported	$3,000 per month
Customer service representative 2 salaries reported	$15.50 per hour

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