account executive

outside sales representative

field sales representative

technical support representative

sales director

Riverside Payments

I've been with this company since the end of July, and I am frustrated with my experience so far. There's little in the way of autonomy working here. While you are a 1099 contractor and, in theory, are allowed to work how you want, they only encourage one way and will take all support away from you from the weekly draw to pre-set appointments. 

The pre-set appointments are terrible. Most merchants were either ignored on the phone to get the appointment scheduled, never thoroughly vetted to check for franchises who have no control over their processing at all, not know who I am, have no one at their establishment under the name given, and in one case I was sent out on an appointment for a company that didn't exist at all. Out of 63 pre-set appointments, 11 of them were truly valid. They told me to report any of the invalid appointments so they could pull the recordings, but I have no way of knowing if they actually did.

The weekly draw was nice until you find out it is tied into door-to-door marketing.  They may not be able to outright force you into working that way, however they will take this away if you do not work as they would like. The door-to-door is to feed their marketing team with companies to call. They do not encourage you to work any other way and will not support you if you do. There are also "optional" daily meetings that are harmless, but if I'm not going to get appointments or draw if I work how I want to, there's no point to getting on for the meetings. 

The sales managers are unfortunately another of frustration. They are a team of interchangeable sales staff who are taught to use very aggressive sales tactics. They do not listen to field reps, they do not communicate well with us, and they can and have killed deals due to their practices. I have had to apologize on their behalf on multiple occasions. They also serve as gatekeepers to other parts of the company and do not provide any contact information for other departments such as account managers which are really important after the sale as I am also supposed to be the local point of contact for my merchants. 

I really want this to work. I really want to feel like I am truly supporting my community with what I do. I do believe that this is a great opportunity and a great service on the merchant's part and I hope I can find a better way to work with this company. 

I worked there briefly, the job was easy to get, and from the outside the company looks great.

The work is telemarketing. You have to find the numbers yourself and cold call them, and get them to buy payment processing services and equipment. Lots of people stuffed into a very loud office with very bad music playing at a very high volume.

A short time after I was hired, the company downsized half of the staff, about 25 people. A short time later, I wasn't making sales, and so they terminated me. I got on unemployment, and immediately set out to find work.

Four months later I got a letter saying my unemployment was being challenged, because I had quit voluntarily.(I had not.) I called the office to ask about it, and was told at first that I had to email, not call. I sent the email saying I had been fired, and a few days later I received a call from a blocked number. I hit ignore. It rang again so I picked it up and hung up right away. It rang again, number still blocked, so I picked it up and it was the lady I had spoken with who told me I had to email.

She told me "We have some information for you." Being as their office was in Vancouver I lived in Portland, I asked what it was so I would know if it could justify the trip. To which she replied, exact same words, "We have some information for you." I asked again and was hung up on. 

So I tried calling their office and ended up in a verbal fight for more than two hours, during which they used every trick in the book to get me off of the phone. After threatening me several times, I was finally told that ms. "We have some information for you" and myself were not supposed to talk to one another directly. Apparently that's illegal in unemployment cases, so I hung up.

20 Minutes later a higher up individual in the company called, impersonating a cop. I'd heard his voice a thousand times, he was calling from the office number in Vancouver, and said Portland PD.

During the unemployment-three-way-call I learned this "information for you" was 47 pages worth of papers, including a company handbook. None of which were admissible because they hadn't sent them to ME. So I didn't have to pay back the unemployment I'd collected.  

I don't know what kind of things go on in this company, but I do know that I've worked for some really sorry employers, and this one was the only one, ever, to take a shot at my personal life after firing me. 

Don't trust them.

I've worked for the company for about a year.  The Management has been fantastic.  They make the tools, training, and supplies available for every employee to be successful.  Management also stays in touch with employees frequently to ensure they are not only succeeding but having fun doing it.  The only thing holding a person back at this company is their own lack of ambition. 
I've kept a steady & amazing income for the past 10 months and been moved into a supervisory roll this month to help the National Sales Managers with additional availability and training for the newer employees or employees that seem to need a little extra help to succeed.  The companies growth rate is so amazing that promotion opportunities are opening frequently and they almost always promote from within the company for management positions.  Less than a year and already moving up in the company!  

They have never asked me to lie or mislead a customer and they stand behind what they promise customers 100% of the time.  

It's an amazing, fun, and exciting company to work for.  
If I follow the instructions provided in the training, go to the appointments provided by marketing, and visit the businesses on either side of the ones I have an appointment at, then its difficult not to succeed.  
Those that fail with this company are either negative people that take constructive training efforts as criticism, people that refuse to follow the training they are given, people who are not self motivating, or people that should not have gotten into sales of any kind in the first place. 
I would recommend this company to anyone if they are self motivated positive person that's looking for a sales career in a fun environment with lots of management support and a solid income.

My tenure at Riverside Payments in Vancouver, Washington, was unfortunately a rather unfulfilling experience, characterized by a lack of direction and support. Despite the company’s promising initial representation of its workplace culture and potential growth opportunities, my experience did not match up to these expectations.

The management lacked coherent vision and guidance, often resulting in confusion and uncertainty among the employees. Communication gaps were commonplace, making it challenging to navigate daily tasks and long-term projects alike.

Work-life balance was heavily skewed towards work, leaving little room for personal time or family life. The constant pressure to meet unrealistic targets led to high stress levels, severely affecting employee morale.

The company’s pay structure was also lacking, with insufficient compensation for the amount of effort and time required by the role. There were minimal opportunities for growth or advancement, further dimming the appeal of a long-term career at Riverside Payments.

Despite these shortcomings, I must note that I did learn valuable lessons about resilience and self-motivation. However, the overall experience was rather disappointing. The potential for Riverside Payments to be a great place to work is there, but fundamental changes in its approach to management, employee welfare, and compensation would be necessary to achieve this.

For starters, you don't close sales when performing 1 on 1 with potential customers, and therefore, the rapport and relationship that you may have built with them is not well represented at the close. For this reason, it turns away the customers. Closing has always been my specialty in sales, and my inability to do that, stunts my growth. Secondly, you're assigned a national sales manager to help you through any specifically difficult situations, but I just think I got very unlucky with the one I was assigned to. My current nsm will ignore texts with questions they don't feel like answering and has a major lack of organization. You must attend mind numbing meetings in the morning which have motivational videos that honestly, turn me away from doing work. It's almost as if that is what they want. And technically you are not required to go to the meetings, but if you don't, they take away your bonuses for that day. These bonuses are almost your entire source of income. I haven't been working here long, but I haven't been paid any commission on any of my sales, which they tell you will happen during training. It just takes a long time to get the customer set up with new equipment, and therefore a longer time to get you paid. That part is actually understandable. Lots more complaints to my specific situation that would require me to throw out any anonymity and as I still work here, I'd rather they not let me go, as that is petty enough to be something they do.

Riverside has at best questionable morals when dealing with customers. I was an account executive and signed 8 deals over the course of a VERY brief time with riverside, only 4 of which went through in the end due to false promises made in the attempt to close a sale. A customer just reached out today FURIOUS with how terribly riverside treated him once the sale was closed.

Rhetoric like “we take care of it on the back end” and “we integrate with everything” quickly turns into months of unresolved back and forth with continual monthly charges to the customers account for no service provided.

Furthermore, even when Riverside DOES actually integrate, they don’t get around to paying commissions for WEEKS after the sale, and it is NEVER consistent. Several reps have 10-20 deals that are stuck on the “backend” which really doesn’t encourage reps to go out there with a smile, trying to sign deals for a subpar company that might not even follow through on its promises. 

I could have sold riverside to my friends but I am very glad that I did not. My reputation with several former clients is tarnished because of my association with this company. I worked for two months, and I got around $1500 per month for my efforts (minus a ton of gas driving all around town) 

Work for a credible company. Don’t work for riverside payments.

I’ve only been working here a week and to be quite honest it’s not too bad but there’s A LOT of room for improvement. For a 1099 job it’s alright. You do get help and support from other reps and the training team. though at least having some insurance coverage or 401k investment ect. would be nice. Commission compensation is pretty decent plus you can take draw if you’re full time. However my biggest concern is working with marketing. If they schedule an appointment then don’t believe anything they put in your notes. They blatantly lie about the lead and the interaction and also don’t communicate the interaction of said lead. Which means me walking into what I think is supposed to be an appointment and they say something like “they’re so excited for the appointment” in the notes then the business owner tells me something completely different or doesn’t even know who or what Riverside is. So it’s best you generate your own leads. You absolutely can be successful with this job with dedication and resources . The culture is fun and motivating but it does come off as toxic positivity sometimes. 

This company boasts about being in business for over 20 years but the way they take care of the customers proves otherwise. We are boots on the ground and get beaten up trying to get them sales only to have them drop the ball once we get the merchant signed. Therefore we don't get paid unless the merchant starts processing. I believe they can and should do so much better for the merchants. We are putting our name out there to get the deals and they drop the ball. Who gt black listed? We do! I love the process of the deals but does us no good if they can't bring it home once we get them the business! They blame it on poor customer communication, I disagree. Unless the merchant is constantly nagging they just don't communicate and we just don't get paid because the deals don't get paid until the merchant starts to process. I believe once they have the merchant on the hook for the equipment working or not they do not care from there. If I would have known I would not have bothered with this 1099 position that I am spending my time and money to get them deals I may never see a dime from. I would steer clear of this company or any of its affiliate companies that they hire under.

Riverside Payments has been amazing.  I've worked for Riverside for almost four years and started at the bottom and worked my way up.  Hard work, enthusiasm, and willingness to self motivate and help others are rewarded by quick advancement and company loyalty.  

I began in an Account Executive ground floor position and moved up to a Territory Manager position.  I've now been selected to run our Cincinnati office and will take that position when it opens soon.  The pay has been incredible from day one and dependent only by how much effort I've put in and if I learn and follow the basic process we are trained on.  The training was great and the support from management has been amazing.  Plenty of guidance and support if you just reach out to the many managers there to help you.  

I love working for Riverside and have never regretted joining their team!

I have been with Riverside for 6 months now. I absolutely love it here. I am now in a position where I am not punching the clock building someone else's dream. What you put into it, is exactly what you get out. I set my own schedule around my family and not the other way around. I am now on pace to make my first 6 figure income in my life. I never thought that would ever be possible and now it's a reality! Overall, I am a much better person. What we do at Riverside Payments is more than making money. We are in a position to actually make a difference and help business owners save a lot of money on the credit card processing. We are helping them get from where they are to a better position where that want to be. It is a great feeling knowing that you are the one to help. 

The people I work with at Riverside are my family. The support and encouragement we have for each other is amazing. All around best company! We help people, make a lot of money doing it, and I now live a life that I don't need a vacation from!

Top Job Titles	Average Salary
Account executive 11 salaries reported	$80,455 per year
Outside sales representative 3 salaries reported	$65,000 per year
Field sales representative 2 salaries reported	$90,000 per year
Technical support representative 1 salary reported	$22.00 per hour
Sales director 1 salary reported	$120,000 per year

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