membership sales

support specialist

shift leader

sales associate

general manager

Rocket Carwash

The hiring process was easy but the training was a nightmare . The only computer available was the main one ,also used for clocking in and out for shift. I did about 8 hours total on computer training about the job that I didn't start yet. It was hard to concentrate as the office was right next to the wash tunnel and employees would try and sit and talk to you making it very hard to focus on the task.  After "training" they have you rotate between the different positions and are expected to wear a headset that isn't comfortable ,let alone you cant hear anything that people are saying  when they send a car through for retracts and have to guess what they are. It's freezing weather out and they will make you stand outside waving a sign . They have hire ups driving around watching, recording you to make sure you're doing your job. They put you on a group chat with about 50 other people and youre expected to check it but you have no idea who any of these people are, and at the same time are told not to be on your phone. Not only will they micro manage, they will watch cameras all day to make sure you're doing exactly what it is they  want you to do. Management was nice, but it was all guys and being the only female, I was greeted with the only restroom there , that was a nasty mess. It was embarrassing because customers would use it too if they needed . After a few days, I knew this job wasn't for me as I could see that the hours were very unstable and they would send people home early when it got too cold. I really don't know how people can earn a living not knowing if they were going to make enough hours for the day. I could see why the turn over was so high. I've had a lot of hard jobs but this one just wasn't worth the headache 

What is the best part of working at the company?
I loved what the job detail was doing. Standing outside in the summer wiping off wet cars and working with teenagers. Working with beautiful cars that are expensive and knowing how to make them sparkle. It was a great job.

What is the most stressful part about working at the company?
Making sure people didn't get hurt walking around cars that were sometimes moving. It would become a fast paced job when the carwashes were car after car. The heat and standing for long periods of time were a endurance. 

What is the work environment and culture like at the company?
It was fast paced and active work. People get use to it after you get a feel for the job. Every job has different kinds of people working in it and it is something professionalism can learn not to react to. I liked the environment and the people.

What is a typical day like for you at the company?
Get in about 8:30 a.m. and start setting up. Get towels out and ready to start cleaning and wiping cars. Cars start slowly line up right away and than at about 11:00 a.m. I need to focus on staying in one spot and working fast to get car after car wiped down on the outside and the in. I break at about 1:00 p.m. for 30 minutes and then come back and give another set of workers a break. I need to watch that the dirty towels get put in the wash as they are used to ensure the next batch of towels are ready for the next cars that come to get cleaned. I work until 5:00p.m. and come back the next morning to do it again.

Rocket Carwash is a great place to work because it will help you develop various skills. The most important skill that people learn here at Rocket Carwash is great customer service skills! You will develop strong relationships with coworkers and most importantly the customers. Other important skills you will learn include working with special equipment, improving sales skills, problem solving skills, and enhancing your knowledge about cars and how to keep them in tip top shape. The Management team at Rocket Carwash always empowers their employees to become the best they can be. Management is always there to lead incase anyone needs guidance! Rocket Carwash has a very enthusiastic, motivated, and talented team of employees. The most challenging thing when starting at Rocket Carwash is the ability to tell each customers individual needs. No customer is the same, but you will learn how to understand and work well with each customer differently.  The best part about working at Rocket Carwash is the ability to make any customers day better! Even with a simple double thumbs up! A perfectly clean car makes everyone smile! 

The management at Rocket Carwash is one of the worst I’ve ever worked for. They are constantly contradicting themselves, making poor business decisions that the MSA’s then get yelled at for by members, and cutting commission and hours.

When I hired on at Rocket Carwash the commission was amazing, it gave me incentive to sell. Throughout my career as a membership sales associate I was consistently top 3 in sales within my branch, and genuinely enjoyed selling. Rocket passed a new policy however that cut our sales commission in half, removing a lot of the incentive to make sales. Myself and several of the other employees depended on that commission in order to make rent and pay our bills. This Corporation does not care about you, and is only interested in lining their own pockets.

Please take it from me, and several of the other MSA’s walking away. This is not a company you want to work for. You’d be better off working at one or the better known brands such as Quick Quack or Mister.

Every day at work is a blend of productivity and enjoyment, as I truly value being around great people. There's always room for a laugh or two amid our hard work, which keeps the atmosphere light and engaging. The workplace culture is one of the highlights; it's vibrant and diverse, making it enjoyable to come in each day. We even get to utilize our Spanish-speaking skills, which has proven to be incredibly helpful in various situations and adds a unique element to our interactions.

I've learned a lot about effective teamwork and communication, especially in such a diverse environment. The management here is supportive and approachable, which contributes to a positive and cohesive team dynamic. While balancing multiple tasks can be a challenge, the strong team spirit and supportive culture make it manageable.

I love working here for the people, they make this job extremely enjoyable. However, since I've been hired here I feel extremely underpaid for the work I do on a daily basis. Consistently showing up on time and doing the job well means little to this company in terms of hourly rate. That being said, I do feel supported by my team in terms of morale and overall workplace environment. I am excited to come to work every day and interact with the people I work with. I only wish that the pay reflected the way I could feel about this job. 

There are not advancement opportunities, new positions opening higher up are mainly filled through nepotism. People have been fired outright for simply disagreeing with upper management with no prior documentation of write ups or otherwise. People not suited for corporate remain to cause later harm. Most recently, over expansion has caused huge financial problems and lower employees take the brunt with reduced hours. They’ve cut commission in the past and raised prices without informing customers. Overall very shady place to work, I would strongly recommend staying away. I’m glad I don’t work there anymore. 

I would say every day is pretty different which I enjoy. Some days I will have multiple meetings and others days are more so working on projects at my desk majority of the day. Then there will also be days we have events or go out to the sites for content and learning purposes which makes things really fun. I have already learned quite a bit here from my time starting. Such as Loomly, Adobe Illustrator and a couple other sites. I really enjoy the work culture. The people are great and make me feel very welcomed and are a fun group to be around. Makes going to work fun. I like how easily we can all bounce ideas off each other. So far this job has been a fun experience for me and I happy to be a part of the team! 

Welcome to Rocket Carwash, a company that puts membership sales and profits over the wellbeing of their team members. Upper management can care less about keeping private information secret, your personal information is spread around like candy. Your every movement and word is recorded, it makes Big Brother look like a walk in the park. Was never considered for promotions, but the upper management (GM/DMs) have been nothing but a revolving door of yes men and women that won’t question the company’s practices. Save yourself from the mental torment of this HORRENDOUS company, and find somewhere that will value you as a person instead of a robotic number.

I have been with Rocket almost 2 years. I never knew there was such a huge opportunity for career growth in a carwash. It is place where work ethic is recognized, and opportunities for personal growth and career paths are readily available. The offer a strong benefits package along with 401k and PTO. Rocket is a fast paced environment where they place their employees first in their business goals as they know that their employees are the key to success. If you have a strong work ethic, happy customer service skills and desire to grow a career, Rocket Carwash is the place for you!!!

Top Job Titles	Average Salary
Membership sales 323 salaries reported	$15.00 per hour
Support specialist 278 salaries reported	$14.96 per hour
Shift leader 102 salaries reported	$17.88 per hour
Sales associate 83 salaries reported	$14.95 per hour
General manager 21 salaries reported	$62,500 per year

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