mortgage banker

loan officer

software engineer

senior software engineer

underwriter

Rocket Companies

What is the best part of working at the company?
My directors despite their unrealistic expectations 

What is the most stressful part about working at the company?
The first Recrutier I spoke to said it would be 3 months of training before I could go on to the sales floor, this included one month of SAFE training. He said it goes one month of SAFE training, one month in foundation, and one month in aviators. My whole class is STILL in aviators and we got hired back in August 1st of 2022!!! You do not get paid commission/bonus until you hit the sales floor. 
Lead to credit pull, to verified approval letter (VAL) conversion. How many soft credit pulls you can get of the people you talk to, and out of those how many you can VAL. Cold calling people who never asked for the service 5+ times per day. Being pressured and expected to convert at least 2 calls into VALs per week, but provide you with the worst leads, most clients you actually get to pull credit on are people with credit scores of 580 and below. Making 200+ call per day and only speaking to 2-3 people who actually wanted the service, stayed on the phone long enough AND let you pull credit, but that don’t  have the qualifications to be pre approved. Anyone who stays on the phone with you longer than 10 seconds to complain about getting calls when they have repeatedly asked to be opted out is automatically allocated to you,  thus ruining your conversion rate. Leads get deleted from your pipeline with no merit. They will tell you that if you don’t call the lead every day, the lead will be given to someone else automatically. However when you ask the directors to pull the lead and look at the call history that shows you have called every day, suddenly they don’t know what to say. Meetings, trainings, conferences, etc  are nothing but MLM-like motivational speeches where they sell you the dream but set you up for failure. You’re job is on the line on a month to month basis. You can be their champion multiple months in a row, but the moment you don’t meet metrics ONE month, you are put on a final. If you’re lucky and are still in aviators (as of now, subject to change of course) the final will fall off if you meet metrics the following month after getting the final. However if you fail to meet metrics, you get fired. Your job is basically on the line every month, while you are in aviators. they stress their “ISMs” and the importance of doing the right thing verbally, but their actions and expectations say otherwise. 
They hold you accountable for not being able to convert less than optimal leads into VALs. You get told you’re family day in and day out, but they treat you like the step child they want to get rid of. They have no free parking of their own, $15 dollars per day if you want to use the company’s garage.  if you want to park for free, you have to park a few blocks down and walk to the offices, and then take the busy elevator to the 16th-19th floor. Get to the parking garage AT LEAST 20 minutes before your shift, but 30 if you want to have time to log in and get your systems up before the morning huddle. Dialer right after huddle, which runs out of leads a lot. You are expected to aux in when the dialer runs out of lees and the the inbound “overflow”. That’s where you get the “warm-transferred” leads.
However, warm-transferred calls are nothing but an agent on the other line bomb-dropping the unexpected client as soon as they hear your voice, leaving you with a client who has no idea what rocket mortgage is or why we just won’t stop calling them, 90% of the time they don’t even know they just got transferred to someone else. 
You can be a good employer, work 10-11 hours per day and still just scrape by. Unless you are that ONE agent who NEVER fails to hit goal within the first 10 days of the month, this company is not for you. 


What is the work environment and culture like at the company?
Hyper progressive, runs on toxic positivity, they will tell you that they will give you everything you need to succeed and rave about their comprehensive training, but it’s a swim or sink environment. 

What is a typical day like for you at the company?
During training (aviators is what they call it) you are cold calling through a dialer. 160 to 300 calls per day, some agents reach 400. You get the worst leads while training, you’ll talk to maybe 12 people, of which 9-10 will be angry “clients” who don’t want to be called anymore, obviously you have to “overcome the objection” of they don’t hang up before you can get a word in,  as opposed to doing the right thing like they tell you to do day in and they out, and  just opt them out. If they stay on the phone  with you longer than 10 seconds the lead gets allocated to you, so now you have to either keep calling them daily and leaving daily voicemails.
If you are lucky and the call doesn’t get allocated to you, and you chose to do the right thing and opt them out like they have been asking us to do, the lead will still count as an allocation. HOWEVER, if you email the lead number to customer relations and have THEM opt them out, you will avoid the allocation thus having a better lead to credit conversion. HOWEVER, if the client hangs up on you BEFORE you can copy/paste their lead number then your SOL.  you could go back to the call history tab and try to do the ones you remember but once you get busy, it is very unlikely for you to go back and try to remember which ones asked you to opt them out. You also cannot send a list of lead numbers to be opted out, you have to email them to CR individually. 
The system we use to manage our pipeline is a 2005 my-space like program. Once you deny/withdraw a client because they don’t meet criteria, the lead gets deleted from your pipeline AND GETS PUT BACK IN TO THE DIALER SYSTEM. So we are still calling people we literally just talked to AND denied a week ago KNOWING THAT THEU DONT QUALITY. Then we have AMP which is the system we use to work pre quails and VALs, this system is vintage for lack of better words. Cannot use a mouse with it, it’s all 1980’s format, it “communicates” with rocket logic which is  the system we use to upload docs and price out loans, but that one force closes at least 4 times while you are working on it. Employment Info, income info, client info, documents, etc is done through rocket logic, if it force closes on you while you’re trying to add the clients employer info or what not, you have to restart all over again because it doesn’t save anything unless you hit save.
They pull you off the phones 3-4 times a day, for “trainings”, and meetings, but mostly for shoutouts that last up to 1 hour each. There are daily motivational virtual meetings, where they give you your daily dose of indoctrination, where they sell you the dream and remind you of the lavish lifestyle you too can have if you just work harder than you did the day before, and remember your “why”. “You’ll see it when you believe it” is what they say every single day, but then it’s back on the phones cold calling the worst leads, and occasionally pulling credits in the mid 400s and high 500s. You’ll get someone with a 600 or above credit score but with no assets or reserves, and who expects to pay zero down payment for the sole reason of being first time home buyers. Rocket does not offer usda loans nor zero down payment loans. They offer mortgages for manufactured homes, but with the caveat that the client must own the property. How many people looking for a manufactured home because they cannot afford a regular home do you think own the land? ONE, I spoke to ONE client who own land, however he was not interested in a manufactured home, he wanted a construction loan, and guess who doesn’t offer construction loans? Rocket mortgage.
End of the day huddle is where they go over the day’s performance and how we did compared to other teams, where you are reminded of how much the company appreciates you, and are thanked for your hard work despite coming in second to the next team or what not.

Work at Rocket Mortgage as a Software Developer can be pretty different depending on which department you're in. I was a remote employee and I loved working with all the other developers, I was learning tons of new technologies and overall, the work was fun. The company strives to implement a very inclusive culture but I thought it sometimes seemed like virtue signaling. 

My only complaint was the leadership culture. I had a leader who was extremely argumentative. I never heard him apologize for anything significant nor accept responsibility for his mistakes… ever. I wondered if the leadership training encouraged this behavior as a form of demanding respect and to avoid looking weak. 

There must have been emphasis on giving constant feedback because I could expect 3 or 4 new things I needed to improve every 2 weeks. Team members were also encouraged (required) to give regular feedback - so I gave very honest feedback. I advised that constant constructive feedback, no matter how well-intentioned, could become destructive (too much of a good thing). This was certainly the case for me because after so many polite criticisms, it felt like this guy must really hate me. Unfortunately, my ideas, no matter how logical, were rejected.

I was also vocal about ratings and evaluations which were not very fair because my team leader was never around. I saw him maybe 15 minutes a day but he would never hesitate to tell me how I needed to improve. How could he possibly know this? If anything I was exceeding expectations, but my never-present team leader didn't see it this way. Therefore, I gave feedback that he should separate some time to get in the trenches with the people he leads and do some of the same work. Sounds reasonable, right? My feedback was not accepted and I was starting to feel like a black sheep.

During a required on-site visit, I observed that my TL and team members had desks right next to each other. I suggested this was likely an advantage for the local employees since my TL can see them talking and actively working. For a remote worker like myself, this was TL exposure I never received. I communicated this to my TL but he refused to see this from my perspective and rejected my input. Thus, evaluations of my performance continued to be inaccurate.

For a while, I was mentoring another team member. I kept track of his goals and helped him progress and improve in the areas of his focus. I even asked my TL for feedback to make sure I was living up to the expectations of a mentor. But after a few months, my team leader cancelled my mentorship on the grounds that I wasn't "focused on the impact." I confronted him about this because I was obviously helping the team member and making visible progress. But my team leader insisted I wasn't focused on the impact (which sounded like something he memorized from a PowerPoint about leadership). By digging, I learned the real reason was because a different TL heard I was “toxic” and she insisted the mentorship be dissolved. Why couldn’t my TL tell me the truth? More importantly, why didn’t he stick up for me?

I started to become stressed at work because it felt like my team leader was attacking me. This affected my health and productivity. Eventually, my TL suggested I find someone to mentor me to help me accept feedback (because I had difficulty accepting his criticisms since he was never around). I found this extremely hypocritical because he never accepted feedback I gave to him. But by this point, I had given up trying to reason with him. 

Can you see how this company was like a cult? Evaluations and performance of team members was based on a checklist of items in a PDF. But these items were extremely subjective to the opinions of the Team Leader whose only purpose (as far as I could see) was to attend meetings and tear people down. It simply wasn't fair because the TL was never around. Also, someone could do some of the items in the list multiple times but miss one of the others. Whereas someone else might do each item on the list once and be commended and praised by their TL. Basically, TLs were controlled by the various definitions in PDF and PowerPoint form rather than attempting to lead, direct and evaluate from the heart. The human element was completely removed. This was the philosophy of leadership at Rocket Mortgage. It was an echo chamber rejecting anything that interfered with its back-patting rituals. Ultimately, it felt like my honesty was detrimental to my well-being and it would have been better to simply go with the flow (drink the Kool-Aid).

Eventually, I got a different job in a better company. When I gave a 1-week notice at Rocket, my TL and his superior confronted me and said they "accept my resignation effective immediately." They then disabled my access to the VPN and I no longer had contact with team members nor could I retrieve files from my machine or anything. This was just a further witness of how terrible the leadership was. I never did anything that would cause them to question my integrity; I was 100% honest all the time. They simply wanted to get the last laugh- they were bullies. 

In retrospect, a few thoughts: First, I learned I should have contacted my Team Relations Specialist with issues regarding my TL. How interesting this avenue was rarely highlighted. Additionally, every day I found myself praying for patience and temperance in my reactions. If you find yourself doing this, it’s a red flag and something should probably change. Also, during my time with Rocket I always called out stuff that was wrong or backwards. To be honest, I’m sure the feedback I gave was the most sincere feedback my TL had ever received. And finally, I certainly wasn’t going to drink the Kool-Aid, but I wasn’t going to let them push me around either. I’m not one for carrying a grudge; and quite frankly I forgive my TL. But would I ever accept another position with Rocket Mortgage? Absolutely not.


I have worked bad jobs before. When I say bad I mean grueling. So coming to this company it was a real shock for me. I was treated with dignity and genuine care. I believed it was an illusion my first few months. Many a job have I had where the first month or so is amazing until the thin curtain drops and you're flooded with the reality of the company/business's negativities. Needless to say I proceeded with caution the first few months. But it wasn't adding up to the bad job routine I have seen before. 
The leaders there aka your "boss' are not your BOSS but your LEADER They genuinely want you to succeed. When you're talked to by them it's not because they want to put you in time out it's because they are genuinely looking out for your success. I can't speak for EVERYone but the many I have seen really do care about you.
The culture there is built to engage you and reward you for your hard work. I mean hard work too. You're working 65-70hours a week there your first year. Not that Quicken mandates you to work that many hours but the needy clients calling you whenever they want will make it so you do. That being said if you value your social life. This is probably not your place to work. Me being a simple man who primarily enjoy's working it is no sacrifice to me as it is to others, especially to those with young children. 
That being said you get rewarded for your work. Beyond the astronomical compensation they offer plenty of free snacks. An elite work space with all the support you need. Tons and tons of raffles for hitting targets. There is always some office contest for something usually handing out a TV or some huge prize. 
I will be honest. You have to want it though. It's not for the faint of heart. Many a client will put you through the ringer for no reason at all other than they can. That's tough for many to deal with however Quicken has all the support system you need + more. 
That being said it's a large company but it feels like a small company. You can reach out to anyone you want in the company at any given second. Which is wild to think about considering it's a multibillion dollar company. Many a times have I seen the CEO and CRO walking around in the office just as you and I do with some standard office talk. They don't act like they're above you. In fact it's almost kind of weird you will naturally want to throw yourself under them just because you don't feel like you're anywhere near the same level as them (which you're not but you get what I mean).
I feel extraordinarily connected to my job. This is not a job, it's a devotion. People's lives are literally behind that phone. The impact you're making to people's lives is beyond comprehension. A simple 30 minute refinance consolidating credit card debt and lowering their house payment can literally save someone from having to declare bankruptcy and losing not only their livelihood but their children's. Really understand what you're doing here. This is not a joke of a job with 0 impact on the world. This is a big deal of a job. Your clients will feel for you as much as you feel for them. Do not come here with the mindset of trying to pillage as much money as quickly as possible. You will be burned to the ground quickly and your numbers will follow.
That being said if you want a job that pushes you positively this is the job for you. Nothing is perfect by no means. But they're trying their absolute best to make it a company that both the employee and employer are in synch rowing the boat together. 
My biggest complaint about the company is the training after SAFE is down right terrible. They focus on how to talk to a client instead of how to use the technology. Generally most people hired at quicken are very socially developed so why they focus on that I have not a clue. It's kind of bizarre honestly. Many hours are wasted in a zoom class were they're talking about how to read off a script and it's all jumbled up. One day you're going over the intro the next you're going over common objections the next how to close then back to intro. If the company needs to flush one thing down the toilet and hard restart it's training past SAFE. Most of the time during training you're in day dream land until they call on you and ask you a simple question "how would you feel if someone cursed at you on the phone" answer and back to snooze mode.
All in all it's a fabulous company that really is trying it's best. They're here for you and they're vision is a good reality of the future. 

I worked at Rocket Mortgage for a year. Overall, on a scale of one to five, I would rate them at a three.

On a positive note, Rocket Morgage had a good culture and provided excellent training on a daily basis. Most of my co-workers were pleasant, professional, and fun to be around. The benefits were good and started on day one. 

On a not-so-positive note, work-life balance is non-existent; the hours and days are VERY long; the leads are cold and of very poor quality; there is massive turn-over; I felt very expendable; etc.

The pay is average for such a stressful job and the long hours and days.   

For a more detailed review, please read the pros and cons below.
 
PROS: 
- The training was excellent. They trained us on a daily basis on mindset, sales, overcoming objections, new products, staying positive, etc. 
- The benefits are good and start on day one. 
- They provided a lot of resources for you to become a successful Mortgage Loan Officer on the topics I mentioned above. 
- They put a lot of effort into making it a fun environment. 
- The office in downtown Phoenix is very nice inside and they offer free coffee (Keurig-style with a lot of options), snacks, flavored water, etc. 
- The breakroom on the top floor is very nice and has a ping pong table, a couple of video games, and a great view.
- They do an outstanding job of hiring nice, professional, sharp people who I enjoyed working with.

CONS:
- Work-life balance was almost non-existent.
- Very long hours. We worked 6  days per week most of the time -often from 7:45 AM to 6 or 7 PM (or later). 
- Massive turnover because of work-life balance; long hours and days; average compensation; super-cold, poor quality leads; etc. 
- The compensation was average while I was there. Some of the MLOs made a very good income -especially when rates were low. However, the percentage of people making above-average income seemed to drop drastically after the interest rates started to rise.  
- I worked at the downtown Phoenix building and had to park about a mile away. They had a shuttle service, however, I usually chose to walk instead of waiting for it. Overall, it was just a pain -especially because of the long hours we worked and all of the homeless people that hang out in that area who would sometimes act aggressively towards us.   
- The leads were super cold, heavily recycled, and just poor overall.
- Most of the people I talked to said they did not apply for a loan. Several of them said they filled out information about stimulus money; some sort of "free" government money/grant; free benefits or money for seniors; etc.   
- They expected us to call, text, and email people several times a day which resulted in a lot of people hanging up on you; cussing you out; asking to be removed from our call list; etc.
- Many of the people we called would go on a tirade about how the information they filled out online was a bait-and-switch. They were responding to an ad about government stimulus money; some sort of government grant; free money/benefits for seniors; etc. They were not interested in refinancing their home loan and were annoyed by all the calls they were now receiving from mortgage companies. 
- They expected you to be aggressive (AKA persistent) to the point of being a stereotypical, pushy salesperson. Because the leads were so cold and of such poor quality, you were coached on basically ignoring any objection and advancing the sale by any means necessary. It seems they believed this was the best sales tactic to use with such poor-quality leads that were being sold to several lenders who were all calling the same leads.
- Once the interest rates went up, instead of laying off the Mortgage Loan Officers (like other lenders did), they expected you to hit unattainable metrics and goals that were not possible in a rising rate environment with the poor quality, recycled leads they provided.
- It seems like a lot of things changed for the worse once the company went public. I felt like a cog in the machine and very expendable. 
  

After being there for 10 years, watch out for your mental health when working here. It will erode it and affect your personal life in a bad way but leadership and such will not care. It is far from a healthy work environment.
Leader-wise, get ready to be micromanaged and nitpick every little thing you do until you have no confidence to make decisions for yourself, and get talked to about not taking the initiative to make decisions on your own. Then when you go to your leader for help and tell them here is what you need them to do as a leader, the response you get is it is more of your own problem and they feel they all that they could do to help but yet didnt do anything. Also holding leaders accountable to their word to follow through with action. There was a lot of saying one thing in 1 on 1 with goals and such but then after that it didnt materialize to anything even after saying they will start doing this for what I want to do and go. Another thing to be wary of is the leadership favorites with favoring and being more warm and friendly to certain team members and driving their goals and dreams over everyone else on the team and lots of favoritism along with double standards where you cant use Airpods on conference calls in the office but others on the team can, stuff like that. In short, not a lot of We are "they" going on. Also, they say they value work-life balance and understand if you have personal things to tend to but in reality, you are expected to but the what if's and needs of the business above all even if they dont end up materializing. And if you want to move up then be prepared to sacrifice a lot for the "possibility of the opportunity" but then are vague on coaching you to that next level and instead leave you to your own devices. Then when you seek feedback you get the response of that they have done all that they could but they havent done a thing. They also preach on being proactive instead of reactive but then entire company operates in a reactive mode and cannot plan or connect dots with other parts of the business beforehand. Oh and you will be significantly underpaid compared to the average for your area of work. I left my role there for a 110% pay increase which is market rate but they said they only could match 25% of that based on the information they have on what my market rate should be. In other words, you will be underpaid but hey look at these flashy things and focus on our “cult-ure” and what we are doing in the community instead.

Everything there is very reactionary and not proactive and seems due to lack of planning and direction from the top down which leads to a chaotic work environment that will be termed as fast paced in the name of the speed of the game by others

Really do some soul searching. While this place is unique, it isn't a utopia or the most magical and happiest place on Earth. The ISM Money and numbers follow they lead not lead show also go to paying TMs market rate, not what the company feels is right since we have flashy office spaces and slushies because you will lose people who leave to get better compensated for the same exact work and skills. Focus. On. Your. People.

Horrible company to work for. Their sales tactics are questionable and the people who run the company are all degenerate coke heads. 

During my time here, I was instructed to mislead clients into options that weren't all that beneficial to them. If I left my desk for more than a couple of minutes to even go to the bathroom or get a drink, my director would text my phone asking where I was at. You're required to stand for up to 12 hours per day, 6 days a week. They tell you the hours are tough and to expect something like 70 hours a week, but that does not factor in drive time, walking time from the parking garage to the building and any meetings they require (which was a lot). It came out to something like 80-90 hours a week that I spent focusing on Quicken Loans. I was insulted by my directors and team captains. There was a time my director called me an extremely inappropriate name (think cat/female genitalia), because I did not want to tack on an additional $300 in closing costs to a client who decided to wait on a previous option I had given them. At one point my team captain even grabbed me forcefully by the throat because I had forgotten to ask for referrals. Which by the way, if you work for Quicken get used to that word referrals. They want you to ask the clients over and over and over for any names and numbers of people they know, so that Quicken can call them and give them a "free mortgage review". Not to mention on several occasions I was forced to come up with a list of 25+ names and numbers of my own friends and family that I was required to call and ask them if I could give them a free mortgage review. 

The company is extremely pushy and aggressive in their sales tactics. I felt more like a client than an employee while I worked here, and once you start working here, prepare for Quicken Loans to sell your information to other companies. Ever since I started working there I get junk emails, and junk mail sent to my house from them and other companies they work with. 

The compensation plans and the company in general are very misleading. I would recommend anyone who is looking into this company to think twice before accepting a position.

They promote this idea that it's some fun work environment, with the bright colors and the ping pong tables, but during my time here.. there wasn't a single moment of free time to enjoy any of that. They push you and push you until there isn't a single ounce of energy left in you. My 2 year old son didn't even recognize me on the 1 day per week I was able to see him, because literally every single moment of your life will be dedicated towards Quicken. I had to ask permission from my director to leave at the end of the day. I would sign up for the early shift on the weekends (10am-2pm) and they would tell me that the morning shift is 9am to 3pm and I would be forced to come in early and stay later. This job is more like a prison sentence than a job. You will be exhausted to a point where you're not even sure what is real and what isn't real (it's called brainwashing). They will act like they own you. Beware of taking a position at this company.

I worked there for 6 years. I worked on 3 different teams. I was mostly happy, except for the work-life balance. You sacrifice a lot. I enjoyed working with most folks and have made lifelong friends there. HOWEVER... watch your back. There are some very shady folks in leadership. If they don't like you, you are history. If you make any complaints to HR, they go ignored or even worse, they tell you there's no problem. I have documented and medically recognized mental disabilities that sometimes affect my mood. I was told by a leader to get over my issues. I reported it to HR citing the ADA and they said that I was wrong in feeling attacked or discriminated against even though I'm a protected individual. A few months later I was terminated due to job performance. Out of all of my team members, I was the only one who was expected to perform at 100% goal daily. I was also told I was not allowed to have any unscheduled absences for 6 months. I have medical issues and a special needs child. Unscheduled absences are expected on occasion. The goals they set for me were unattainable and unfair considering that no one else reached 100% goal everyday, nor were they expected to. My direct leader was best friends with one of her subordinates who had no idea what she was doing, but was chosen for work trips and even got to hold the same title as me, without experience. If anyone other than her made a mistake, we were reprimanded. If she messed up, it was treated as no big deal. Prior to this experience with this particular team, I was a valuable, model employee. I was recognized for this by being chosen several times to serve on committees throughout my time there. I served as an ambassador/liaison between team members and leadership, chosen by "upper management". I was elected to kickstart two different programs that help create a better culture. I was entrusted to help close on deals with HIGH PRIORITY clients for years, including CEOs. I worked directly with several government entities, both local and national. I had positive reviews every year. I had emails from some of the most famous clients personally thanking me and recognizing my hard work. But none of that matter once I complained about being discriminated against. Those in leadership chose their friends for everything, including work related trips that the company paid for and they turned into a party weekend with just their buddies. The rest of the team heard all about it. Its cliquey and terrible unless you're one of them. I tried to leave the team but my team leader would not give me a recommendation to other tes because she said I did not meet goals even though I technically had more work than others on my team. For instance, I would be expected to work on 50 tasks, others would have 30 as tgeir goal. They would do 20, I could do 49 and still, because I didn't get 50, I was reprimanded. That was so unfair.

Rocket Mortgage invests in licensing only to throw their workforce out the window. One of the few great things I can speak on was the training and prep for the SAFE exam. The exam for me was a breeze and they have amazing staff training us. 

However, once you have passed your exam consider yourself forgotten. Instead on putting you on the job and truly learning the day to day of your job you will be a call representative for a few months. You will be soliciting calls and quickly transferring those calls to other licensed bankers even though you are now legally one as well. 

When you finally get though to your position you will be put into a team too large to get the help you need with your loans or clients. They do have resources to use but they should also have remote personnel. 

I was hired on a flexible schedule (4 day work week for 10 hours a day) with a base salary of 50k per year plus a slightly lower commission base model than some of my collogues. This worked great with my schedule and despite getting promoted to Senior Banker I found myself slowly working 55+ hour work weeks and later on was forced to sign (along with my team) a new schedule later on a new pay model. So, even though I was promoted I was reduced to making minimum wage in my state and barely anything in commissions. 

Which brings me to the next subject: opportunities. This is a difficult time and difficult job to do in this current market, however the leads are inexcusably poor quality. The lever of coercion and  insisting you must do to even convince someone to apply is unjustifiable. I am licensed mortgage professional who felt like a sleazy solicitor.  

You are taught valuable company "isms" that look great on paper but are not the true company culture. You sell an "American Dream Loan" aka an ARM loan (yes, really this was a true script they gave us) to someone to refi even when it does not make sense if you're "lucky" but most of the time you are yelled by people who do not understand where you even got their number from--IF YOU GET LEADS AT ALL. (Yes, I had days with 0 new leads and a manager asking why I'm not making new calls on my throat). 

This place has not respect or support for workers. My advice to corporate is: hire better managers, create smaller teams (especially for remote workers  and new MLO's), respect workers' contracts/personal time/and personally, compensate your workers who are working 50-60hr work weeks. 

It seems a terrible investment to create licensed workforce that you then not support appropriately. 

Ending on a positive note I am grateful because I was able to become licensed in 14 states and truly help some of my clients. I was able to overcome a lack of support using resources and friends a long the way. 

I hope that things do improve for workers here in the future.  

This company is great for learning the mortgage business....and any other business for that matter. 

You're expected to provide top notch customer service without being treated as a top notch employee. Quicken promotes having a great "culture" through "ISMS", much like the bible and the ten commandments. They work in a perfect world, but usually aren't followed by those in leadership. 

The people who work there are great people, the team members are very supportive of one another and its a great place to network. The benefits are amazing as you can accumulate hours towards PTO consistently. The downside...you're penalized after using too many of those days or made to feel guilty. The insurance carrier often takes their time in processing your claims and then there is a war between Quicken and insurance carrier as to who is to blame for any hold ups regarding FMLA or time off. 

Team members are told to act as if they are in leadership and to know they have a voice. The company holds special meetings for the empowerment of their team members. The meeting allows team members to vent about the likes or dislikes of the company. This is a great tool, much like a parent allows their child to voice their opinion, right before being sent to their room to start their punishment. It's like yeah we hear ya complaining and we don't care. So take this free lunch be grateful you get the chance to come to work and get back to producing. 

Quicken feels much like a high school and their leadership team if it could be called that aren't supported to be leaders. The leaders are more like "yes men", they serve as the buffer between the big wigs and the team members. If you speak up you're demoted or just let go from the company. Many of the leaders are told to seek help from therapy if they are having a hard time managing stress. The better thing to do is allow them some breathing room to be transparent with their team members so their days aren't so stressful. 

After being with the company for almost 10 years, saying goodbye was bitter sweet. Part of me wanted to stay with this company who taught me so much, who helped me connect with so many people who I now all family. However, the other part of me knew, the vision had changed and with that so had the values and culture. I do hope this company turns it around as Dan's original vision was one which inspired so many. 

IF you're young, single and ready to accept a challenge work for Quicken and learn everything you can and then "GET OUT". IF you're a young family, look else where spend time with your family and enjoy living. The money isn't worth the stress.

Quicken Loans is a top notch sales job. 

It’s not even close to easy, but if you are highly motivated and willing to work 55+ hours a week to make good money you’ll be fine.

The line of work is a good one, helping people in ways they didn’t think imaginable is absolutely rewarding. There’s a lot of good and a lot of bad when starting a career as a Mortgage Banker.

The good
- Ability to make as much money as you want. You really do control your destiny when going somewhere like here. If you push yourself and truly go all in you have a great opportunity on your hands. The company educates very well and won’t just fire you because you miss goal a few times. The benefits are amazing, there’s stock options and a lot of employee outreach programs. All in all it was a very official and engaging environment. I made more money than I did at my previous position by quite a lot and had stock options at a discount in addition to a great 401k program.

The bad
- Work life balance is close to zero. You can make excellent money but if you’re behind on numbers get ready to push 70 hours in a week.  Even your free time feels like just catching up on rest and preparing for the next shift. It’s truly all in or don’t bother. While the new employee process was educational, you’ll see development as tough initially. I changed managers and teams probably 6 times within my first two months of work leading to frustration because as soon as you get comfortable you have to adjust to an entirely new manager and team. Being a big corporation means you’re in very large groups of people and I found it tough to build any relationships because any time you get comfortable the change happens again. You’ll find it easy to get burnt out. Calling leads that cuss you out as soon as they get to you most times but that is sales. The environment is almost cult-like and if you don’t buy into the corporate mottos you’ll be seen as someone who doesn’t want it enough. The -isms are borderline hilarious as they’re preached like crazy but contradicted constantly.  

A good synopsis is just know what you’re getting into. I learned a lot and made great money but you have to pretty much sacrifice your entire personal life to do it. It’s very corporate and if you don’t want your total identity being a competitive salesperson with money in the bank then go find somewhere else. Don’t fall for the trap that everyone makes over six figures and you’ll get rich doing this, nothing is free and you have to work hard and sacrifice a lot to get there. A lot of people don’t do well and leave defeated. 

Top Job Titles	Average Salary
Mortgage banker 10 salaries reported	$50,800 per year
Loan officer 15 salaries reported	$43,267 per year
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Senior software engineer 55 salaries reported	$121,933 per year
Underwriter 6 salaries reported	$80,500 per year

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