assistant general manager

general manager

manager

crew member

team leader

Rockin Jump

I enjoyed working at Rockin’ Jump sometimes, what really changed my experienced of not liking it was a personal issue I had with a man who came in drunk one day and harrassed me (it was so bad cops were involved) but even though that happened to me the owners never reached out to check in and see how I felt. And then about a month ago I got into an argument with a mom because she was saying I was being unfair to her daughter when really all I was doing was enforcing the rules and making sure she stayed safe instead of ignoring the situation like most people do. The whole time the mom was yelling at me I felt the same way I felt the day that man came in and harrassed me because they both made me feel like I wasn’t good enough at my job. What really surprised me is that when the owners were informed about that situation with the mom they were quick to reach out to me and tell me they wanted to discuss my employment with them, I told them the days I was available to come in and talk with them, but they told me it didn’t work with their schedule and that they would let me know when they were available. And so everyday I waited and waited and checked for any messages from them, and then one day when I went to go check I come to find that I had no access to my Humanity profile because they deactivated it without ever telling me or discussing what happened with me. I was surprised by that because I always thought they seemed like nice people but for them to handle situations like that was unprofessional and just goes to show they apparently don’t care if their employees were harrassed or whatever. All the time I worked there I always had positive interactions with the guests and that was my favorite thing about the job, even though some days I would encounter a grumpy guest I never started any problems except for the time I was harrassed and the argument I got into with the mom. I even had a review written about me saying that the person felt comfortable going because I’m bilingual and no one else there was so I always had a strong connection with the Spanish guests and that was important to me. And also what really sucked was that I lived a minute away and was available anytime after 2 on weekdays if they needed me and all day on the weekends yet I never got hours because they always gave them to the same people.

As a person who worked at this job for a whole year, I got the chance to see people come and go from people who worked cashier to people in management. Although stressful at times, the team that surrounded me helped me a lot with court monitoring to setting up for parties and continued to support me once I became a shift lead. I can not stress enough have wonderful the environment my coworkers provided was. The only thing that ruined the support we had was management, specifically one manager who made it they're mission to gossip  about workers that were teenagers and young adults, push their workload onto others by leaving in the middle of their shift or coming late to their shift, and taking the time to change workers schedules while they are currently on the clock to have them stay longer than necessary. This manager is the reason I left. As far as I know they are still there. If you do apply for this job after reading the reviews, just note, ALWAYS take pictures of your schedule and SAVE them, take a break if needed, do not be afraid of management and do not let them try to control you, if a job feels wrong for you or you feel as though I'll practices are happening there please leave and make sure to bring a snack or two. Even with employee discounts those prices are still high. Good luck

To be honest, if you’re looking for your first job this is the perfect place, but for your own sanity don’t stay long. The manager isn’t the best, they’re a good person, but terrible at scheduling and always leaves us understaffed. There’s almost never enough people running the park and even worse they make the desk staff help out with the cafe. The cafe though is even worse because they didn’t hire anyone to work specifically for cafe and instead makes people from other positions fill that roll when they never had training. Speaking of training, you won’t be throughly trained and you’ll be more confused than anything, we had plenty of staff who weren’t trained for certain positions, but forced in that role because of being understaffed. With being understaffed so often, you’ll almost never get a break or a lunch, I know I missed a lot of breaks and lunches when I worked there, but our leads and manager say to “just hit yes” when asked if we taken our break or lunch. The only good thing about this job is the staff, everyone loves each other and you’ll feel safe around them cause they’ll always have your back, you just can’t trust the management. So overall, okay for a first time job, but I wouldn’t recommend staying for long, just stay long enough for the experience and find something new.

I am always looking forward to go to work at Rockin Jump. I love the people I work with and the people that come in to jump that are ready to have an amazing time. I am always on my toes here. I am constantly doing more than two things at once, making sure everything is running as smooth as possible. Before I was hired at Rockin Jump, I was very shy and tentative about what I did and said. Now, since working here for over a year, I have become a leader, providing great customer service and trying to work my way up to my first management position. Speaking of management, I could not ask for a better manager and assistant manager. They are there to listen when you have a problem and they make sure that you have a reasonable about of hours for the week. Unfortunately, since there are so many people that work there, it is hard to make the hours that I need for the week. The hardest part of this job would have to be when I am dealing with a lot of customers at a time. I can do it but sometimes it can be hard. The best part of this job, like I have stated before, is coming in to work with awesome co-workers and seeing the smiling, satisfied faces of the guests that come in to have a great time.

Prior to May 2019, I would've said that I enjoyed working at Rockin Jump San Carlos but due to our new manager my attitude has changed. He refuses to wear a manager uniform even though it is required, is rude to some of the regular guests that come by including some children, condescending, and hypocritical. His actions have caused about 20 staff members who planned at staying at RJ for a while to quit.  Our new manager refused corporates offer to increase everyone's wages even though there was plenty of money in payroll, demoted team members who had been at the location for years because he claimed she wasn't working enough hours even though she had jury duty and approved vacation time and refused to help us on days we had big events or several parties. He even canceled our regular staff parties.  He has poor communication skills as well and accused several staff members of color of stealing even though the cameras proved they didn't. All he cared about was sales even though our Front Desk team worked tirelessly to sell corporate's new promotions. He changed a fun, positive working environment into a place that everyone dreaded going to. If you want a manager who doesn't respect his employees then this is the place to work.

Every day at Rockin' Jump was a different experience. Weekends are the busiest and the most chaotic. Within the first couple of months, I learned how to count out tills and report daily earnings. This job has taught me patience and customer service skills that will benefit me for the rest of my life.
       The General Manager never left his office unless we were getting a corporate visit and expected the team leads to run the park as managers. If a guest had an issue and wanted to talk to a manager, the team leads would take the role of a manager even when the manager was in the park.  The staff hired is very young and unreliable. The park is always understaffed due to call outs, no shows, and wanting to cut staff hours for the park "budget." More than often, I would be called in on days off.         The team leads are what holds the park together and get no credit. Management picks favorites. If you are a favorite, you are more likely to get a raise and more likely to get a promotion.

The average shift is five hours long, with a decent variety of jobs to break the monotony. You have to be attentive and strict on rules, but also fun with kids and not a total grouch. Within a few months of working, if you do well enough with your first position, you'll get the chance to move onto other positions like cashiering, party hosting, or working at the cafe. Unfortunately, these jobs aren't actual promotions as they don't increase your hourly wage, but they are nice for variety in your work week. As a first job, Rockin' Jump is great for learning discipline, how to clean, be a cashier, do customer service, and serve food. The company has a great culture with plenty of outgoing young people that are easy to talk to. A hard part of the job would be that you're required to stand for the whole shift, and you must be able to handle customers that are disrespectful or break the rules. The most enjoyable part of the job is your coworkers.

The job is awful, pay is terrible, management is lazy and unprofessional and employees realized it and are giving up on the work they are supposed to do. The managers will fight with you over sick days even with a surplus of sick hours accumulated and has even denied them when I needed to goto the hospital. The manager takes at least 4 vacations a month and will constantly call out whenever she isn't feeling good and has said, "tough it out for the last 5 hours" after throwing up. The best part of the job is leaving the job. In the time I've worked here the padding for every attraction is worn down and broken, yet they have never been replaced once since I've worked here. The general manager of the company refuses to fix problems addressed to her countless times as she is willing to hire new people that won't complain over fixing issues that parent, kids and employees adress over and over agian.

A typical day included watching and supervising guests as they jumped or took part in any of the other attractions. This included hooking them up to the rock wall and organizing dodgeball games. I'd watch for any violations of the Rockin' Jump policies and any possible injuries. If working the closing shift, the last hour of the shift consisted of cleaning, virtually everything in sight. We kept the place very clean and sanatized everything. Management was friendly and communicated well with the staff. The hardest part of this job was simply communicating to little kids why they couldn't do certain things, such as climbing the side of the trampolines.

Highly recommended first job, it’s good for the experience with customer service and such. The coworkers here are all amazing but the benefits not so much. The owner is a serious hit or miss. If he likes you then he’s super attentive and your experience is going to be overall great. If he doesn’t like you then you might as well not exist to him. It’s minimum wage and the employee benefits are also minimum. Hey, at least you get free drinks and pizza on shift! But the employees also make the pizza so I don’t know if you should consume it. Working as a party host is harsh if you’re introverted or not good with people. For extroverts, this job is perfect since you can easily sweet talk your way into a good $40 tip per party. The workload as a party host is minimal and it’s mostly all about making the party parent happy. Just look like you’re working really hard and being super sincere then you’ll do great.

Top Job Titles	Average Salary
Assistant general manager 1 salary reported	$35,000 per year
General manager 7 salaries reported	$63,571 per year
Manager 3 salaries reported	$37,500 per year
Crew member 2 salaries reported	$8.25 per hour
Team leader 2 salaries reported	$19.50 per hour

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