banker

relationship banker

call center representative

branch manager

senior collector

Rockland Trust Company

the culture is very much one of management hoping to catch an employee doing something wrong instead of focusing on helping their team to succeed. Definitely not one where management focuses on nurturing any potential. They just want to churn out the work and get no joy from a job well done. The atmosphere is chaotic, they have merged with two other banks in a short period of time so there are three different cultures, ways of doing things and sets of employees and it is not running like a well oiled machine. The employees are all miserable and micromanaged to death.  The employees that have been there before the mergers are rude and unwelcoming. They treat new employees like they are invisible and resent having to train them at all so pretty much, don't.  The benefits are decent, adequate amount of pto and medical, dental insurance offered. Very LBGT welcome but not very diverse as far as POC. 

I’m a Banker 1, it has been good experience to gain skills for the next job and a good introduction to banking; however feel like it’s not easy to advance and you can stay a Banker for a long time before anything happens. (A lot of people I worked with got external promotions at other banks.) I wish it paid more, I saw banker positions at other banks that start you at $23+!
The benefits are ok but I wouldn’t call them excellent, They were better when I worked at my last job. 
To start someone in their first year with 9 PTO days is too little, I barely feel like I got any vacation at all in 2023. We should be able to start with 3 weeks.
 It has its pluses and minuses but I don’t think I’d be interested in a career with Rockland Trust, It is a great first banking job! The people are very friendly!!!! I give the staff an A+ but the other stuff is so-so..

I started out as a summer teller, eventually became a permanent float teller and then strictly weekends. A typical day was performing transactions, assisting customers, and resolving customers issues. I learned a lot about banking and finance through this job which was beneficial as I entered adulthood. Management and coworkers were awesome, and most customers were just as awesome and friendly. Incredibly flexible and accommodating. Pay was good based on your position. Always openings within the company to allow for advancement. I would've stayed had I not decided to pursue another career option. Great experience and I actually miss it!

What is the best part of working at the company?
Excellent company who displays a high regard for their employees as well as their customers

What is the most stressful part about working at the company?
Commercial lending is an active ever-changing environment which comes with the routine challenges of such as position.  But, honestly Work life balance at Rockland trust is managed well.

What is the work environment and culture like at the company?
Professional, challenging, engaging, rewarding

What is a typical day like for you at the company?
Phone challenging interactive day with the usual blend of networking, business development, and relationship management

It's a great bank to work for in the retail section. I've met very few other tellers that I truly disliked or didn't get along with during multiple years of floating around to different branches. Very heavy on training, which is good. I tried very hard for years to advance up and out of the branch, but there's such a HUGE bottle neck of people exactly like me: educated, hard working, and qualified. They basically have their pick and it's a game of "who you know". Of course you're going to have your bad days because CUSTOMERS ARE TERRIBLE IN GENERAL no matter what bank you're at, and i am NOT a customer-service personality, but coworkers and other staff were always fun, and I have a number of friends from my time there.

What is the best part of working at the company?
There are a lot of nice people who try their best to help people.

What is the most stressful part about working at the company?
Never enough staff. There is a float pool but they basically end up in one place for months. Staff basically taught on site, but never with enough help. The more banks they acquire the worse it gets.

What is the work environment and culture like at the company?
It used to be a fun place to work, now it’s just stressful and there isn’t enough training. Computer glitches happen often. Old equipment in a lot of branches.

What is a typical day like for you at the company?
Stressful but a lot of nice customers

Lead team of 35 customer service professionals serving 2000+ customers by phone, email, chat, and social media channels on a daily basis. Responsible for call distribution, workforce management, and automated telephone banking technologies. The management and co-workers are experienced, educated and results driven. The most difficult part of the job was managing during times when volume exceeded resources. The most enjoyable part was helping people, both customers and colleagues.

This job was a tough lesson in how unreliable the best place to work "awards" are. The technology, infrastructure, PTO  and compensation weren't great especially considering the size of the bank. They outsource a lot of crucial roles, such as IT, which adds additonal frustrations. Also, for a great place to work, there wasn't any employee appreciation events that the cost wasn't passed down to the employee. They hosted a Six Flags trip where employees had to buy their tickler and even had to buy the branded tees to wear for the day. The only free event was an annual meeting. There was a very high turnover rate even for more senior roles.

Working as a teller one had a variety of responsibilities. On a typical day I begin by entering my combinations into any vault that needs to be opened on a daily basis. i would then begin assisting customers with their transactions. Throughout my time there i have learned a new procedure or type of transaction almost weekly. Working with the staff and the relationships with the customer. The hardest part of the job is to inform the customer of bad news regarding their account, usually involving fraud of some type.

Rockland is a great company, wins many awards and continues to expand.  Their benefits are average and normal hours are expected. My experience is different, managing a 7 day a week location makes my work/life balance difficult as i work 6 days a week.  Current middle to senior management needs to turn over, average tenure of management is 20+ years.  Advancement is difficult because of the lack of retirement from current management team. 

Culture is laid back, not pushy in sales, which is very different from other banks.  Service is what they preach and what they expect.

Top Job Titles	Average Salary
Banker 1 salary reported	$23.50 per hour
Relationship banker 3 salaries reported	$29.67 per hour
Call center representative 4 salaries reported	$20.50 per hour
Branch manager 3 salaries reported	$85,000 per year
Senior collector 4 salaries reported	$26.00 per hour

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