medical assistant

patient services coordinator

registered nurse

registered nurse - oncology

phone operator

Rocky Mountain Cancer Centers

Turn over is high which affects the whole office. Scheduling too many patients a day which feels like patients and employees are just numbers. Not enough parking for patients. Not enough exam rooms. High volume is affecting employee satisfaction. Tiny break room so it seems that everyone staggers when lunches are taken. Not enough staff for the amount of patients that are seen. 

Patients are great, so many of them show grace under their circumstances. Being able to be apart of their journey is a challenging gift. I feel humbled to work in a place that sees such devastation to individuals and we can put a positive kindness towards the m in a daily basis.

A typical day in the lab encompasses reading through physician orders to clarify what they really want THAT day and time, verifying the patients identities, getting samples, documenting in both EMR and LIS, generating LIS labels and affixing to tubes, cups, etc. Samples are then distributed by department, or brought to an area for processing. 
The workplace culture is one of FOCUSED enjoyment.  You have to take your fun moments when you can-  lab work is serious and attention to identification and detail is imperative.
The different departments run their samples in a timely and safe manner.
There are many quality control and assurances built into every day testing.

The best parts of the job are two-fold:  the patient contact, and if you're lucky enough,
a funny, professional, caring staff with which to pass your days...

I retired in June 2017 so my answers reflect on when I was working full time.  I loved my job - nothing is more rewarding than taking care of patients with a life shattering diagnosis.  The intellectual stimulation from learning about new and better treatments kept me challenged and excited about my career choice.  Of course, every job has its downside.  I would say the “electronic medical record” was the most frustrating aspect of my job  it added hours to the work day and actually hindered giving good care! I retired because working 60 hours or more a week was no longer desirable at my age.  I, however, have missed medicine and feel my skills would be beneficial and useful in another setting.  Caring for and managing patients at the end of life has always been a focus of my practice.

Rocky Mountain Cancer Centers is one of the best cancer facilities in the state. On a typical day, I would schedule patients for appointments. I enjoyed what I did. I loved helping the patients. The hardest part of my job was the atmosphere. I would describe some of the coworkers as very "negative" & "verbal." I am someone who usually gets along with everyone. I love people. However, the derogatory statements made each day hard to look forward to. My direct supervisor was always kind and understanding. I enjoyed a lot of aspects of that job. Overall, I am hopeful I can take what I have learned and apply it to the next job.

The good-    bank hours, no weekends, no holidays, no on-call hours. Small close community, face to face relationship with doctors, nurses, lab, Secretaries , insurance specialists and  all other office professionals. Develop close relationship to patients.

The bad-     The pay is not competitive at all and is pretty low, there is absolutely no room for advancement,  lacks in keeping up with current technology

The ugly-    Management is under experienced, The atmosphere is very toxic and down right abusive,  people are generally unhappy there and eventually leave,  doctors are allowed to behave badly and there is no consequences for bad behavior. 

Overall-  a job is a job however most people realize they can do much better elsewhere and leave quickly.

My co-workers in the laboratory became good friends to me and I to them. We were like a small family. Once I was given a fulltime job in the back office with the nurses rooming the patients it was more business like. A typical business day was for me to room patients, taking vital signs, updating medications and medical allergies. I prepared charts for the next clinic day. Filed charts after the providers reviewed the laboratory, xray, and other results regarding the patients.

This use to be a fun place to work where we got our work done. Then the company grew, new managers were hired and the place became toxic. I worked in the Central Business Office and the new management had us meet productivity by working 45-50 claims a day and filling out daily sheets documenting what we had done. Some of these managers can't sit down and do what we do or know what our jobs are. They say they are open to suggestions but unless you agree with them, they don't want to hear it. They also play favorites. It's too bad that one or two managers can cause so many people to leave.

Awful management.
Poorly run clinics, understaffed in every department and nothing but excuses.  The goals for achieving any success  is a joke.  If you don't quit in the first month, you will within 3-6 months.  No training, micromanagement and management is messy and unprofessional. 
Little to no regard to employee’s mental and emotional health, being tasked with serving the volume of cancer patients and patients in general is overwhelming, stressful and under acknowledged by management.

I used to enjoy working here, but now we are twice as busy and I still get paid the same, maybe even less if you account for inflation.While there are annual merit raises, they are generally 2% and even though they're supposed to be based on performance, it depends on who management likes. Employees don't feel valued, and almost every long-term co-worker that I started with has quit over the years. No room for advancement or growth within the workplace. Management doesn't seem to really care. Hard to schedule time off, as there is very little coverage. Staff is spread thing across most clinics in the state.

I've been in my current feild for 8 years and let me just tell you, this was THE WORST company I've ever worked for. The doctors might be great to their patients but they are HORRIBLE to their employees. Egos so big, it suffocate you. They literally take zero responsibility for their mess-ups and throw fits like children. What does management do?? Absolutely nothing. If anything you'll be talked to or written up because the doctor threw a hissy fit. You're ALWAYS under staffed, long days, zero appreciate, constantly berated by doctors. It was a dumpster fire of a job. 

Top Job Titles	Average Salary
Medical assistant 42 salaries reported	$21.47 per hour
Patient services coordinator 5 salaries reported	$20.65 per hour
Registered nurse 31 salaries reported	$40.60 per hour
Registered nurse - oncology 16 salaries reported	$40.47 per hour
Phone operator 10 salaries reported	$18.09 per hour

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