medical sales executive

customer service representative

local driver

market manager

respiratory therapist

Rotech Healthcare Inc.

I have to chuckle when reading the positive reviews for Rotech's billing and collections center in Mifflinburg...  It is very clear that the vast majority were written by either a member of the leadership team, or by fresh meat still sadly disillusioned and straight out of training.  I can guess which of my former coworkers typed some of these, and I myself definitely typed at least 2.

Afterall, we were directed during leadership  meetings to leave those fluffy 5-star reviews, and then encourage new employees to do the same before they realized how badly their new jobs truly suck.  The poor ratings on Indeed and Glassdoor are a reoccurring pain point because corporate leaders and upper management primarily focus on finding ways to reel in new employees and patients. 
 Unfortunately, the same passion and effort that they consistently throw into these deceptions is not also given to providing adequate patient care, decent customer service, ethical business practice, or basic human decency.

Rotech gives employees piles of PTO to distract from their offensively low wages, expensive insurance premiums, and garbage benefit coverage.  Using said PTO ultimately results in more work and more stress, so eventually it becomes more of a burden than benefit.  The workload is overwhelmingly impossible to manage, and it is difficult to achieve either quality or quantity using their archaic system.  Assigned tasks are cherry-picked for the benefit of only a small handful of favorites, resulting in often unattainable goals and unearned bonuses for the large majority of collectors.  Career advancement is laughable at best, as those cherry-picked lower level staff members often take home more money than their immediate supervisors while working far fewer hours.  Training is inadequately short with no availability for ongoing training options.

Most coworkers are surprisingly amazing, but I strongly advise against befriending most of the smiling frauds found in their own offices, as they will step on anyone to climb further into corporate disparity.  It is quite possible that the director actually eats babies or worse for lunch, and she has absolutely zero compassion or empathy for her employees despite her perma-smile and bubbly facade.

Contrary to the reviews I previously submitted over the course of over 5 years, this one is actually truthful.  Rotech is a God awful company to work for, and my favorite thing about my former position as a Seniir Collections Supervisor is that it is over.   The treatment of not only myself, but also of those around me, was detestable and often horrifying.  Additionally, the extremely high stress levels with little to no reward for hard work and dedication are undoubtedly detrimental to any human being's physical health and wellbeing.  I really missed my family, my home, having fingernails, and the ability to actually sleep at night.  Life has been so much better without Rotech sucking all of it out of me, and I encourage you to look anywhere else for employment opportunities.

The only reason I am giving it a 1 star is because I can not give it a ZERO! I do not even know where to start other than by saying that in my 30 years in the workforce, in different industries and cities, working with all sorts of people and management styles, Rotech by far is the absolute WORST company I have ever worked for. I highly suggest anyone looking for work to stay away, you can find work in better places where you will be recognized and appreciated. And, also, once you are in and you want out it becomes difficult. They work with most staffing/recruiting companies in Orlando and if you want to leave those recruiters will not work with you in helping you leave Rotech to go to another company. You basically have to quit or have been fired first so that there is “no conflict of interest” for them to work with you in finding you another job, so beware because it will be a nightmare and it won’t take long after starting to work for them for you to want to be gone!

No wonder they have gone bankrupt multiple times and have a very high employee turnaround! I would be surprised if they are around much longer if they continue down the path they are on. They can’t keep any good employees, people keep leaving and the ones still there are looking to leave. No one is happy, there are ZERO perks or benefits to working there. This is the first company I have ever worked for where the benefits get worse and worse over time. The annual bonus is NOT annual, they go years without giving one. No comp time for extra hours worked and no raises in years. Employees are already 5-6 years in without having had a raise. Other than management no one gets raises. Either the employee gets tired of being overworked, underpaid, mistreated and disrespected and leaves, I mean, it is not difficult for any other company to be better than Rotech, any place is better than Rotech! OR they want the employee who works hard and knows what he/she is doing to pick up other employees slack and “take ownership” of others’ mistakes while Management yells at the employees and calls B.S. to whatever happens as a result of their own lack of management, knowledge and leadership, no matter what, it is always the employees’ fault. Management there is the most asinine unprofessional and unqualified I had yet seen. Upper management covers each other ‘behinds’ and only worry about their bonuses by setting unrealistic deadlines for employees to meet while mistreating, disrespecting and threatening them into doing a job that is almost humanly impossible to do in the amount of time given and lacking resources. They treat employees with a tremendous amount of disrespect, always with a condescending demeanor, demand an outrageous number of work hours with no pay raise in years. My workload tripled, I was working 60-70 hours a week including weekends and not only it was not enough for them, I did not get a raise in almost 5 years or comp time. Management only excuses, protects, promotes and defends those who are in their tight little circle even if it means jeopardizing another employee’s livelihood by deflecting all the responsibilities in any failure on to them and using them as an escape goat as long as their group is not touched by any of the consequences. Stay Away for Your Own Sake!

I wouldn't recommend Rotech Murray Ops Central Intake. The pros would have to be the PTO, management approved flex time and benefits. In central Intake you are offered a quarterly bonus however this is based off performance and meeting specific goals. The cons about the building since the move lockers have been installed. Requiring all employees to leave heavy winter jackets hanging on hangers all lunch boxes purses and cell phones in the locker or your car. At no fault of Rotech for any theft that might happen. The building is crammed packed with cubicles. Making it hard sometimes to hear and talk to patients. There isn't enough space in the fridge to put drinks and food in. No food at the desks or in drawers. No chewing gum. Only hard candy. But only limited to while not on the phone. The bathrooms specifically the woman's is always packed full. The parking lots do not have enough space to fit everyone. Now the cons on working specifically with Central Intake. The management was hand selected. Jobs were offered to only the ones they wanted as management. The upper management has close personal relationships with employees outside of work resulting in those certain ones being able to control the floor. Favortism plays a huge role. They encourage telling on each other. And even call some in for information. Bullying other employees is encouraged as well. Any HR complaint against the certain few are brushed away. Resulting in firing at a later point. Management grades performance and documents all errors and tracks everything from how many times you went to the bathroom to how long you was on break. All emails are monitored. And policies and procedures change daily. Management will immediately change something only to change it back a week later. Leaving all employees new and old confused on which is right. They overload you on work. Central Intake as well as all of Rotech frowns on paying someone who isn't working every second of the day. Central Intake requires you to do multiple jobs at once. Ticket for orders or work a live spreadsheet. As well as answer phones, check emails and special projects and errors during slower times of the day. The management has chooses one person to train all new hires. The hiring consists of two days of videos and paper signing. And then two days of training. The training is poor and always done by cheating. All new hires are encouraged to do the easiest orders above all. Getting help is easy if they ask someone who has been there longer than a year. But not by management. The team lead is pulled from one person to the next leaving it almost impossible to compelete their daily tasks. The management pushes all the older employees out fast. They target them for anything. And last but not least to me I find this the most important. If you have a child and your child is sick or goes to daycare. Please do not apply unless you have a complete support system of people who can jump in at any time. Rotech claims to be a family company. But they will fire you for sick kids. Attendance is a big issue. It's the perfect job for a college student. Someone who has no kids.

In the year & a half I was with them we went through 4 CSRs, 3 Sales Reps, 3 Delivery Drivers & 3 Respiratory Therapists - (13 people) - this in a office staffed by 7 people (1 manager, 1 CSR, 1 Sales Rep, 2 Delivery Drivers & 2 Respiratory Therapist.  Do to staffing problems in other offices, I was expected to see patients all over the lower half of the state.  One day I had to drive 4 1/2 hours one way from my home to see 1 patient & was told that I had to see 2 other patients who lived further out on the same day & then drive home because the manager could not justify paying for a hotel.  Patients were very unhappy about the way they were treated by the office staff.

Company vans were in such poor condition & had such high mileage (avg. 275,000 - 300,000 miles) that they were always needing repairs & we're not safe to take on the road.  The company kept spending money they would never recover at the sale of these vans for repairs rather than investing in a new fleet.  Then you need to look at the added cost of leasing vans to replace the broken ones in for repairs & suddenly your costs go up even higher to repair a van that you could never recover the cost of repairs on if you went to sell it.

Equipment reliability was poor to say the least.  We would get oxygen concentrator from the supply & repair depot that had high usage hours, that had been approved for placement on patients only to find out that it was not working properly when we checked it before putting it out on a patient.  Often a day or 2 after putting a unit out we would have to go back out & replace it because it had also malfunctioned.  We had a lot of very unhappy patients due to problems like this.  Management refused to take steps to correct the issues involved.

My patients & their family's were wonderful.  Some of the finest folks I've ever worked with.  Sorry I had to leave them, but I could no longer tolerate working for a staff who had no respect for my patients, my fellow co-workers or for my 40 plus years of experience in patient care.  No matter how hard you worked, it was never good enough.  Location manager would always find something she could say you did wrong while screaming about how stupid & incompented you were in front of other folks.

  The lack of respect from management combined with the open acceptance of poor work values assures continued financial problems for Rotech and most likely another bankruptcy filing in the near future.

This is a company, at least in Louisiana, that a job seeker should run away from as far & fast as possible if you are approached with an offer.

Specifically regarding PST position -

The Ugly:
Oxygen equipment is rated as life sustaining DME, so be prepared for being on-call, 24/7, including after your daily 8–10-hour DME delivery & setup route.  I averaged 80-hour workweeks (including the after-hours calls waking you up in the middle of your night) with a typical 1-2 days actually free for yourself per month.  Yes, per month.  The structure of this role by Rotech is extremely underdeveloped, unsupported, and taxing in every feasible way on a person who genuinely cares about home-based patient education and care.  You will be physically handling and carrying 70-lbs backup oxygen tanks, assembling electric beds, driving around in an extremely noisy delivery van (due to the various oxygen tanks you will need to carry around), and you will be expected to instruct (sometimes freshly) discharged patients on how to manage, operate, and upkeep their own in-home, mobility / oxygen healthcare equipment.  Do not expect actionable sympathy, and do not expect a reliable schedule to navigate your own personal life around.

The GOOD:
Many, many of these patients you will be working with are most often afraid and extremely stressed out by having to start relying on DME and/or oxygen equipment as a new, potentially ongoing, standard for their lives.  They can feel like they are anchored to their equipment therefore their homes, they can feel as a burden to all friends and family around them, they can feel guilty because perhaps in their minds other folks would need the equipment more than they do, they can also feel extremely overwhelmed because caring for their own life-sustaining equipment is not necessarily in their wheelhouse; there are a litany of patient-side stressors that you will come face-to-face with on a massively regular basis.  This is all a necessary GOOD, per my opinion, because if you can be adept at helping these people feel more in control of their situations, if you can help these people be eased and comforted in knowing that someone WHO CARES has their backs when most needed.. there truly is nothing quite like the fulfillment of receiving the soulful thanks from these folks after reassuring them that they can handle this.
Whether or not this fulfillment is worth the indeed taxing personal costs to you is entirely your choice.

Ever wonder why there are constant job fairs? Take it as a clear warning sign to stay away. They cant keep anyone because the workers are treated like children! Constant slaps on the wrist, team leads micromanaging you with instant messaging software, management doing "walks" around the cubicles. Your bathroom breaks are timed, too. Your activity on the computer is monitored, they listen to your calls and grade them, and they look over your shoulders too for good measure. A typical day for the CSS: you have to come in 10 minutes early, but cannot clock in yet without getting in trouble. You take 5 minutes to hurriedly get situated and start your computer. Then, 5 minutes til your "shift," you must clock in. You have to rush to pull up all the software and websites, and sign it. Put your headset on, sign in to your phone, and breathe a deep sigh before you go on "available" on the phones--because you know queue is about to fill up with angry patients. Then, spend the next 2 hours biting your tongue while being cursed at and talked down to by patients, doing the best you can to make it until break. Then after 15 minutes, do the same until lunch, then repeat until you go home--mentally and emotionally exhausted, and eyes strained from computer use. And dont dare try to talk with coworkers, you'll be in trouble in a second... unless you're one of the favorites that can do whatever they want, even be rude to patients. It's not worth the poor pay. We aren't equipped with the proper training, tools or information regarding the products and insurance companies to properly assist our patients, and they wait sometimes forever just to be connected to an ill-equipped CSS, who cannot even answer their questions. Patients can sometimes wait for months before receiving clean new Cpap supplies, only to find a poorly trained CSS ordered the incorrect items by mistake, then they have to go through our ridiculous returns process. In my opinion all blame goes on the management, clean house and bring in people who respect their employees and the patients they serve. Rotech is going further downhill very, very fast. Glad I'm no longer there to be brought down with it.

That office had to be the worst job I have ever managed.  Area manager lives right down the street from the office and stays at that branch ALL the time. Micro manages everything. Rarely leaves to go in the area to manage the other offices.  Undermined my management authority several times in-front of the staff. You have to be sitting at the conference table at 8am every morning 5 days a week, they won't tell you that in the interview unless you ask.  CSR's, Sales staff and Service tecs also have to be there before they can start their day in the field, total waste of resources and scheduling.   Office numbers were last in the region when I was given the office to clean it up.  Area manager blamed past office manager's for that, forgot he was one of them.  Wrote me up for looking at my mobile phone to turn it off.  If you don't learn the crazy software your fired. In other words if you don't know what causes billing patients to go on hold,  even thou they have a dept for that, you will be fired.  NO helped getting trained other than over the phone.  Over 50 to 75 emails a day, grids and reports to read daily and they love to send invites to have unscheduled conference calls and if you miss the invite you are reprimanded.  Will call out the managers one by one to put them on the hot seat to have them explain why they have patients on the excel reports, and office numbers are in the tank,  tons of daily stress.  Area manager is there everyday, there really is no need for a location manager.  WILL NOT ALLOW you to manage it unless it's acceptable.  Staff was confused on who the manager actually was multiple times.  You don't have to have a college degree that's a lie. They have CSR (Customer Service Reps) with no degree getting promoted to BRANCH MANAGER when they fire or the Local Branch Manager quits. So if you enjoy an office that their numbers are in the tank, you enjoy being micro managed, daily conference calls, being in the office at 7:50 am every morning, frowned apon if you leave before 5pm, having to read 50 to 75 email a day or more, cleaning the toliets, break room (yes you the branch manager) and taking out the trash you have found your dream job oh and they DO NOT contribute to the 401k.  

My experience at Rotech was extremely disappointing. The biggest issue wasn’t the workload itself—it was the lack of leadership and accountability.

Our office was constantly expected to pick up work that should have been handled by another location, while management refused to create any structure or hold employees accountable. The workload continued to increase, but staffing and support never seemed to improve. Employees were expected to do more and more without additional recognition or compensation.

Training was minimal. Most of it consisted of sitting in front of a computer watching videos, and once you were on your own, questions were often met with frustration instead of guidance. I rarely felt supported, and there was very little positive feedback when you did things correctly.

The workplace culture was extremely toxic. There was frequent drama between locations, poor communication, and constant tension. In my office, yelling was common, and asking for help often felt uncomfortable. It created an environment where employees felt stressed instead of supported.

Leadership had multiple opportunities to improve morale, communication, and workflow, but from my perspective, meaningful changes never happened. Employee turnover seemed high, and many coworkers expressed frustration with the work environment and workload.

The patients deserved the best care possible, but it often felt like employees were so overwhelmed with workload and internal issues that providing that level of service became much more difficult.

I would encourage anyone considering a position here to ask detailed questions about staffing levels, training, management support, workload expectations, and the culture of the specific office they are considering. My experience was that these areas needed significant improvement.

Was a manager for 9.5 years during which I rec'd great reviews (exceeds expectations) and worked very long, hard hours. We excelled in patient care and always passed our Medicare, VA, JCAHO and Board of Pharmacy audits. Small location managers were informed that we also become sales managers and all that entails as well as ops manager. At one juncture, we were advised that anyone making $10 or more/hour would receive a 5% pay cut. I was responsible for employee hiring interviews and evaluations, knowing and adhering to P & P, daily interactions with physicians, hospitals, the VA clinics and admin, ordering all inventory, conducting monthly and quarterly inventory (including New Years eve's). I covered my CSR, my PST, running routes, doing 02 setups at all hours, working w/warehouse delivery personnel and working in multiple computer programs for reporting and tracking of patient base. Much business was done via FAX and email. I made contributions to my benefit package every PP. In that benefit package was S-T and L-T disability. Suddenly, I became very ill with a life-threatening situation and was hospitalized. I am now unable to work. Rotech Healthcare Inc. is a self-funding insurer (Cigna is the administrator). I did receive the 60% of my active wage for 6 months but when this transitioned to L-T disability this changed dramatically and my income was markedly reduced. As of 09/2015 I believe Rotech owes me $31,200 which, without litigation, I will never receive. This IS NOT a relatively new company. For many years it was built on the backs of the much maligned location employees. The stress level is incredible. There are good folks that have and do work for Rotech and there are many more good folks that worked for and left Rotech Healthcare, Inc. Unfortunate! I do miss the patients and some co-workers but certainly not Rotech as a whole.

I was employed with rotech as a PST for almost 12 years. In the beginning the company was good but things changed over time. 
Pros: 
Good work/life balance except when on call but even then it wasn't bad.
Lots of days off, I got about 28 days of PTO per year and all major holidays off with pay
Laid back work atmosphere, at least in my office. Taking a day off wasn't a big deal.
Cons:
Upper management will sometimes make rash decisions without fully thinking of consequences. New policies would be implemented and then withdrawn a short while later after backlash from patients or doctors.
Lots of turnover at some locations, my location was full of tenured staff but others were a revolving door.
Not much room for advancement and with the way the company is ran  now, I probably wouldn't want to advance.
Being on call. You never know when you may have to go out or where you may have to go. It felt like I was always on call. They recently started a new policy and if you had too much overtime on call then you were forced to take off days at the end of the week so you ended up not gettind paid for having to go out after hours and on weekends.
Not many raises and if you got one then it was pretty small.

This was a good job for me for a while, but it was time for me to move on. The company was in a decline and my pay just never seemed to go up. I was on pace to make less in my last year than I did in my first year.If you want a job that pays you some money and you don't have to work really hard,  then this may be for you. If you want to make a lot of money and really feel appreciated by your employer, then you may need to look elsewhere.

Top Job Titles	Average Salary
Medical sales executive 37 salaries reported	$50,027 per year
Customer service representative 68 salaries reported	$19.31 per hour
Local driver 63 salaries reported	$21.96 per hour
Market manager 64 salaries reported	$100,000 per year
Respiratory therapist 38 salaries reported	$39.52 per hour

Working at Rotech Healthcare Inc.: Company Overview and Reviews

Rotech Healthcare Inc.

Rotech Healthcare Inc. Ratings

Popular jobs at Rotech Healthcare Inc.

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected