member services representative

title processor

operations representative

closer

processor

S3-Shared-Service-Solutions

I only say look elsewhere if you are a Member Service Representative. Do not get hung up on the whole “working from home” aspect because there are plenty of work from home jobs out there that are far less stressful than working for S3. 
It is a call center job, so you can’t expect it to be that great right? Well I will tell you that they micromanage you like crazy!!! You cannot even blink without them wanting to know why you are blinking *huge exaggeration, but you get my point*.

The request off aspect to me is ridiculous; like you have to send in an email in order to request time off; if you are sick, they say you can call in but it will be counted against you in their points system. 
It’s frowned upon if you request off on a Monday or any day before or after a holiday; if you do; you won’t get paid holiday pay and that would be 2 points against you. 

Training isn’t too great as well. 
Even while having the chat assist, it still takes them quite some time to respond.

Plus, the BEST part about the job is that you MUST, absolutely MUST check in with a members every TWO MINUTES! If you do not; they will hound you! That is a part of the "micromanaging" of the job. 

There is always someone watching you!

They seem to have a new class of MSR’s every month and I am starting to see why. 

I was told in the beginning that I could chose out of two schedule options, but then I was told something completely different. I should have known there was something up whenever I only had one interview and got hired the same day. 

During orientation they make it seems as if the job is just oh so great. 

Take my advice, work retail instead if you want to avoid stress. Or even try substitute teaching. I just would not recommend this job to anyone.

Also there is no work life balance. 

In my tenure at S3 I was able to advance to a higher position in the mortgage department.  A typical day at work in the mortgage processing department beings with checking emails, then processing two new loans including reviewing all documentation, ordering verifications of employment, homeowner's documents, reviewing flood certifications, reviewing income, reviewing any extraneous documents that may be associated with the transaction including Deeds, trusts, divorce decrees, separation agreements, etc. However the amount of work that is expected of you in a given day is way more than can be handled efficiently and mistake free.  There is more time spent on useless meetings that neither help productivity or moral.  Suggestions are solicited by management and then ignored. Management offers to help the processors during the busy times, which is almost always, then sit on files and do nothing. They do however have great benefits and the pay is fair.  They also have company wide activities in which the CEO and upper management is actively involved i.e. bringing ice cream to our desks during the summer, outdoor bar b ques where the CEO serves the employees.. All in all the aggravation isn't really worth it though.

Upon hiring they act professional and promise different raises as you advance in the company, but as I was in training I saw how HR and manager’s bullied others. That was the first red flag for me, I was employed there for exactly one year. The reason for my departure was the constant disrespect, inconsideration and low wages for the departments I was in. I was in every department except wires but still making the same amount I was offered when hired. When asking about the raise I was told I did not qualify, but I was qualified to be in more? Management there definitely played the biggest part with the favoritisms, unrealistic occurrences, unrealistic stat goals and the childish behavior. Oh yeah, don’t forget the embarrassing management dating drama! Working home during covid-19 was even worse, they made it seem like it was more so a privilege and threatened people they will get sent back to the office ( as if it’s not a pandemic going on ). The managers could not handle the pressure so they became very rude and nasty and did not want to assist. I could go on and on, overall do NOT work for this company with the huge turnover rate. 

The people you deal with directly on your team are going to me amazing. When I worked in office before COVID, the whole encironment was fantastic. Coworkers are great, the management staff is great!! You will meet plenty of good friends here. 
The only thing is, this job is stressful as far as the workload you have, and the stats the company expects you to get each month. It’s not impossible, but if you have a mind that easily wanders, this isn’t the place. 
Also, you are sitting and staring at a computer literally all day, with exception to your break and lunch. You do the grunt work with this position, and they clock your every move…. Literally. You kinda have to ask to use the bathroom. You do most of the work, but get paid the least. 
They think pizza parties and catered lunch are a way of solving issues. 

This job is very unorganized, the management only cares about there numbers. When it comes to quality they will fail you for something they didn’t teach you or they will throw you out there tell you your job is at risk but did not properly train you. This job is apart of peoples money! More training and meetings should be in place in order to make sure employees and customers succeed. They will look for reason to get rid of you, if your internet goes out they will tell you, you don’t meet business needs if you if you continue to accumulate points, they will give you a point for things out of your control and if it doesn’t benefit them and there needs no matter health, isp related they will get rid of you. They don’t care about your health unless your management anything. The call volume is always ridiculous high, you will never get a break and they will be short staffed. There systems are flawed but they expect the greatest 

After working for this company for many years, putting in countless hours of dedication and hard work, I would never recommend this company to anyone. Although learning about the credit union industry and building relationships outside of the company, this company does not support its employees and at the end of the day they are only worried about image and making money. They stop people from trying to grow within the company and discourage any type of advancement; creating higher positions just to slow the process of someone lower on the totem pole from advancing. The pay is minimal and the hours are long, they could care less about work life balance. Family is the last thing on their mind.

Come in 30 minutes early to boot up systems, review emails to keep up to date on company current events and department related system issues, take calls at start of shift.

I learned tips and tricks to enhance my suite of customer service skills, products and services related to loans, mortgages, and credit cards, and how to navigate core system.

My coworkers take their roles seriously and are approachable to answer questions and concerns. They also share the company mentality of a vibrant, positive workplace. 

The most difficult part is navigating the company's shared knowledge center, it still has room for improvement.

The most enjoyable part is the ease at which I am allowed to excell at my job and the recognition I am given for it.

S3 works for three credit unions secu,bellco , and Bethpage it's not much of a bad place to,work but it has its pros and cons , the salary is horrible ,they started off in 2018 about 14.42 an hour but about a few months later they started the new customer service representative"s at 15.50  they only offer overtime to people in specialty ques ,employers are rude when transferring the calls,it's very disturbing when your suppose to work together ,some of the managers are very well knowledgeable when asked questions about the credit union . and some are just plain stupid , training is not a real,training class every one don't learn,at the same pace and some people need extra time ,they rush you out on the floor , it's a mess,s3 offer benefits , office parties,rewards, and team,potlucks,

For me, S3 has been a wonderful place to work.  I have learned to manage a team and handle work volume for 3 credit unions at one time.  
I have the full support of upper management and they developed me from a senior rep to a team lead to a manager.  They shared their experiences and help guide me when I have questions.
S3 firmly believes in a work-life balance starting with the CEO all the way down to the brand new employees.  Collaboration is second nature at S3.  It just makes sense!
I love what I do everyday.  Since my area handles so many functions, you learn something new everyday and that is exciting.  
The hardest part for me is making sure the staff takes advantage of their development opportunities.  They don't like to be pulled away from the work but we make sure it gets done

I would manage the members of 3 different credit unions bank accounts. I would take back to back incoming calls regarding fee’s/bills/loans/ and all of the above. Usually on a busy day, you could take calls from between 50-100 all depending on the handle time. Which is the length of the call, some would range from 30 seconds to 5 minutes, to 45 minutes. I would reach out to other departments depending on whichever queue I was in, and the situation of the member. I had 2 15 minute breaks and 1 30 minute lunch.

Top Job Titles	Average Salary
Member services representative 22 salaries reported	$20.16 per hour
Title processor 3 salaries reported	$22.04 per hour
Operations representative 6 salaries reported	$20.72 per hour
Closer 8 salaries reported	$48,188 per year
Processor 6 salaries reported	$49,417 per year

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