driver

call center representative

automotive technician

assistant

dispatcher

SCR Medical Transportation

First, happy pay day as I write this review about SCR! Well, we didn't get paid just the higher ups everyone else well we have to be patient and wait for it as the memo says its someone else's fault. 

You'll get that a lot in fact we were all told company wide the entire company was going to get raises after Bus Companies were literally syphoning workers. The drivers start out as low as 8.50 an hour the call center employees actually make more money the the drivers....I'm serious about that by the way but they released a memo some months ago claiming we are all going to get raises and to expect more. That stopped the bleeding and as months based we get another memo after employees started to complain. 

They tell us the great company they worked with the person died and of course he did not take any notes or leave any files so now they have to begin looking at payment structuring all over again. There is a trend at SCR the Management is never at fault and your expected to work and work for free.

Today we got another memo same sad story, and same blame game. As for the drivers upset and openly talking about calling off until they get paid this is something that needs to be resolved now!

If you're still reading your perhaps interested in the company and what it can do for you? Working at SCR is almost like watching an episode of Game of Thrones its all politics and family politics. You can move up if your not family of someone who is a Supervisor but it requires a lot of getting in that "clique" or in-crowd. 

HR was recently brought in (Recently) due to complaints only family of managers were getting hired. Problem is even HR is getting into the practice of promoting from within the cliques and also family.

Pros:

+Healthcare

1) Its an 80/20 plan meaning they pay 80% of your healthcare which is a good deal if your single and only covering yourself.

+Possible to move up

+Always hiring

+Meet and talk to new and interesting people

+Expanding

1) New Private divisions 

2) Upper Management positions are open



Cons:

- Healthcare plan only covers yourself and all family members and children are not covered so you must pay 100% for them.

- Very cliquish 

1) If a Supervisor or manager does not like you they are known to harass you members of said clique will try to push you out.

- Restricts Bathroom Breaks

1) Certain times your not allowed to go to the bathroom in the call center. This is not legal and the moment they try to tell me no will be the day I call the department of labor.

- If a family member of upper management applies for a position you need not apply

1) If you know a family member or friend of a family member is applying for a position within a company do not bother applying.

- Friends of the family or family members will often ignore job duties pushing them on everyone else.

1) Notice we have how many calls and that friend of the family or family member has taken maybe two calls for an eight hour shift but spent the entire day joking with a supervisor trying to get on the good side of that person's friend or family member?

- Making promises but never following through

- Working hard every day well managers and supervisors joke openly about broken company promises and how its not on them.

- There is a lady who chases female employees around the building to measure there heels if they are wearing them. I kid you not

- The Managers, Supervisors and members of the clique try to hard to impress the owners

1) One time one of the owners brought a baby the supervisors were scrambling out of breath looking to suck up and see the guy and his baby.

2) The ruler lady looked like she was going to pass out opening all the doors looking for what room they went to. 

- Upper Management convinces the majority of the staff they need to switch to direct deposit that we are going paperless and then does not pay on time.

1) Hope no one has to buy food!

2) My car does not run on love

3) Tell me again our customers need us what about my starving children?

- Wants you to work off the clock

1) Employer wishes you to punch in early to be at your computer and to start at your scheduled time.

2) Paycheck somehow always becomes even missing these extra times we need to punch and do the extra work needed. 

- To many Supervisors
1) All the Supervisors for the most part are family or friends which means they all sit there and do nothing all day but complain why we are short staffed because they're pay check takes away from much needed workers
2) Each Supervisor has a different policy and sometimes you can't win because not everyone is on the same page.

- High Turn Over Rate
1) You come in and do way to much overtime for the first couple of months and then get burnt out because we do not have enough coverage but again we have plenty of supervisors.

It's nice to have a job but it's not good to take advantage of the same people you expect to work for you. We used to get free lunches sometimes but ever since they hired a new VP and more Supervisors and Management we do not even get that anymore.

I have been working with this company for more than a year. In order to do this job effectively, you must love to work with people. The routes are all over the city of Chicago and select areas of the suburbs. You will definitely get a chance to learn more about the city through driving.
    There is a high demand for rides and a shortage of drivers. Take this into account when you receive your route. It can be stressful when a rider gets in your vehicle and has to be at their destination at an appointed time. 
   There is no job security as a driver. If you get into an accident or in an incident, you will be taken out of service and ordered to go through a paid retraining session for a week. Once you finish retraining,  PACE determines if or when you can come back. You can be reactivated in three days or more. With that being said, you will not be earning income until you are reactivated.
  There are some dispatchers who have a tendency to talk down to the drivers. They have been there too long and it won't change.
 The breaks are very short.  30 minutes and that is it.  Bring your lunch to save money because it will cost you.
   This job does not have a lot of room for career advancement unless you plan to drive and get your CDL.  This job provides steady income as long as you stay accident free.


A typical day involved transporting passengers with medical needs on tight schedules, often with little downtime. I gained valuable experience in time management, communication, and working under pressure.

However, support from management was minimal, and internal communication could be inconsistent. The most challenging part was the lack of flexibility in scheduling and little acknowledgment of employee concerns. Advancement opportunities were limited, and benefits were not competitive.

The most rewarding part of the job was helping riders reach their appointments safely and knowing I made a positive difference in someone’s day. The job culture overall was disconnected, with low morale among drivers.


This place has no Union so upper management pretty much does what they want which is very minimum. All the other paratransit companies (MV,  First Transit,  CDT) Pay their drivers more than Scr. At Scr the fare that drivers collect from the clients ($3.00) upon pick up, the driver keeps and that fare is deducted from your check each pay period so in 2 weeks you may collect $240. 00 in fares and that amount automatically comes out of your check. It's a must that you work on your off days in order to see some money. Most of the drivers there look tired and worn out which is sad because at the end of the day your health is more important than anything.  Also you never get off at the time that's assigned to you. They hire family and friends first (with NO experience) in other departments.  People come and go every day at Scr. If you do work here just do it temporary but continue your job search.  I really would like to ask upper management can they provide for their family off $10. 00 an hour. The advertisements are very misleading.

The management are not supportive in fact the total opposite they try working more against their employees and has an attitude of “ Don’t like it , there is the door!” They like to sound professional and respectful but in all of their action and time is to do the opposite. Management tends to rally, team up against the employees that they choose to target for what ever reason and start micromanage and harass, and start doing a lot of vindictive acts against the. When new managers come in they put them on the band wagon as well. The top authority that is the Beacon Mobility are no different and the HR department is all apart of the wrong doings is more for the employer and not employee so they are bias. Overall I wouldn’t waste your time working for them , unless, you want to have a job under a lot of stress and only have a job for a short period of time “ revolving door”. they will definitely overwork you no matter what position you in unless you are office personnel and then beware of your back.

As a manager, a typical day actually starts the evening before when we find out how many trips to expect for the following day. All of our work revolves around customer demand and to make sure we have enough drivers and vehicles available every day. Once the day begins, our drivers start rolling out at 3am and I check in with dispatch to make sure there aren't any obvious challenges for the day. After around 2pm, trips begin to stabilize and I work on other objectives for the remainder of the day. Our customer (transit agency) is very strict and enforce a lot of rules that we must follow. The hardest part about the job is communicating to everyone and each passenger that we are required to work within strict regulations, which may seem like SCR is being unfair. It's all part of the contract and how we get paid so we need to do better to let people know that we are in this together. 

I came in the morning at 3:30am, did a vehicle inspection and squared off everything with my coordinator and proceeded to my to my first route, gave a radio check to the dispatcher and fill my van with gas if needed. From then on I carried out my duty as a driver. 
I learned to get along well with the physically challenged and vision and hearing impaired. I took very good care and consideration to those in need medically.
The management at SCR could be a little better but overall, I really liked working there.
The culture was superb. Everyone was down to earth. Old school and new school.
The hardest part of this job was the time at the end of the day. You never knew if your job would take you pass your cut off time or if your dispatcher didn't tell you if had to go out of your way at the end of the day. Some things were just unpredictable but if they needed you to go that extra mile, you got paid for it.
The most enjoyable part about the job was the distance from home. Not too far, and I was always able to be there for my family if need be.

The culture of the company is unprofessional.  There is profane language and sexually explicit language used in the common areas of the company.  It is very heavy in favoritism and lacks balanced treatment of all employees.
Within the company the driver is the least regarded.  Dispatch personnel speak to drivers without respect over the air and the customers confidential information is forever being violated by both driver and dispatch by disclosing name, medical information (drop off) and other information.
The management team will tell you they encourage growth within the company, but if you come in as a driver it will be very difficult for them to see you in any other role (with the exception of being a favorite of mgmt).
I found the entire environment uptight and unfriendly. Some of the people are very intimidated by thinking and verbally intelligent staff.
Sign on at your own risk.

Scr Medical Transportation is hard working environment where teamwork is a must, they work together to assure the clients needs and wants a met to the fullest of the companies abilities by going above and beyond for the client. Call are times depending on your position title you have a minimum of two to two minutes and thirty seconds in order to complete your call. Once you have taken the clients information you would then verify that the information for the client is correct to insure that the client is satisfied. The management is fair but lenient, they are willing to work with their employees in order to assure that they are comfortable and able to handle the fast paced environment. Scr Medical Transportation is a great company that helps the various types of people from senior citizens to people with debilitates, etc. to assist them with their day to day lives. At the end of the day this hard work is satisfying.

Work-life balance
They have no respect for your time.  Please don't expect to get off work at your scheduled time. The dispatchers are some of the evil people you will ever work with, they are completely evil. The managers ignore every complaint given to them regarding the dispatchers. The dispatchers break the law everyday and it gets ignored by all, IDOT, and  the inspectors. Unbelieveable make you drive 13 14 hours a day with no one to tell. No one will listen. If you can go to any of the other companies please do.

Pay & benefits
You only get a week after 2 years and then I believe after 4 years as rs you get 2 weeks and then you stay there for many years.

Job security and advancement
You better play the game or you will not last.

Overall
Don't work for this company if you can go some place else I suggest you do that. The dispatchers are some of the most evil people you will ever work with please believe me when I tell you the company, the management, and especially the dispatchers have no respect for your time.

Top Job Titles	Average Salary
Driver 48 salaries reported	$22.05 per hour
Call center representative 22 salaries reported	$17.42 per hour
Automotive technician 12 salaries reported	$25.50 per hour
Assistant 11 salaries reported	$18.50 per hour
Dispatcher 8 salaries reported	$21.19 per hour

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